Leasing Consultant
hace 8 días
Houston
Job Description Position Summary The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and move-outs, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention. Essential Duties & Responsibilities • Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures., • Ensures model apartments are in touring condition., • Orients prospective and current residents to the property., • Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis., • Maintains accurate and detailed records of traffic activity by entering applicable information into the computer., • Follows up with all prospective residents via phone, mail or email., • Converts phone traffic into scheduled appointments with prospective residents in order to tour the community., • Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents., • Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team., • Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents., • Completes weekly leasing reports in accurate and timely fashion., • Ensures all open and close procedures are completed daily., • Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately., • Responsible for shopping competitive properties., • Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired., • Assists with processing work order requests for residents and ensures work is completed in a timely manner., • Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed., • May be asked to assist with planning and implementing resident activities in order to increase resident retention., • Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention. Skills/Specialized Knowledge • Ability to read, write, understand, and communicate in English., • Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software., • Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system., • Excellent customer service and interpersonal skills; ability to relate to others., • Professional verbal and written communication skills., • Strong organizational and time-management skills., • Ability to perform basic mathematical and accounting functions., • Ability to read and comprehend reports., • Comprehension of federal fair housing laws and any applicable local housing provisions., • Ability to multi-task., • Ability to make quick and effective decisions., • Ability to analyze and resolve problems., • Ability to cope with and defuse situations involving angry or difficult people., • Ability to close a sale., • Ability to set and meet goals., • Ability to consistently meet deadlines., • Ability to maintain flexibility and creativity in a variety of situations., • Ability to maintain confidentiality., • Ability to drive an automobile. Required Licenses • Current driver license and automobile insurance., • Real estate license (if required by state)., • Other licenses and/or certifications as required by state law. Other Requirements • Must maintain professional appearance and comply with prescribed uniform policy., • Ability to be at work on a regular and consistent basis; Overtime may be required for this position., • Ability to work weekends and non-traditional holidays., • Must be available to work on-call or when needed due to staffing shortages., • Willing to participate in social media content creation as needed., • Some travel may be required. Physical Demands • Standing, walking, and/or sitting for extended periods of time., • Frequent climbing, reaching, use of fingers, handling, talking, and hearing., • Moderate crouching and lifting., • Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet., • Pronounced visual acuity (near and far) and field of vision., • Ability to judge distances and spatial relationships., • Ability to identify and distinguish color., • Ability to lift and/or move up to 50 pounds., • Rare to moderate proximity to moving, mechanical parts. Mental Functions • Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate., • Ability to tolerate stressful situations., • Ability to work under moderate to close supervision. Work Environment • Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions)., • Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces. Hazards • Potential exposure to communicable diseases through frequent contact with public., • Possible exposure to short-tempered or aggressive people., • Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation. Monday-Friday 9am to 6pm, availability on Saturdays a must.