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We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments Requirements and skills Work experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations software, like Cloudbeds and RoomKeyPMSUnderstanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsDegree in hotel management is a plus
Home Instead® is looking for a caring and compassionate Registered Nurse (RN) to join our wonderful team as a per diem Director of Patient Services and join our mission of enhancing the lives of aging adults throughout the community! Home Instead® provides a variety of home care services that allow seniors to remain in their homes and meet the challenges of aging with dignity, care, and compassion. The Director of Patient Services at Home Instead will be responsible for overseeing all aspects of patient care within a home health agency, ensuring high quality care and compliance with regulations. This role involves managing the agency's day-to-day operations, including clinical operations, quality assurance, and staffing. The director also plays a crucial role in developing and implementing policies and procedures to maintain quality standard Qualifications: NYS Licensed and currently registered as Registered Nurse Graduate of approved school of nursing and holds a Diploma, Baccalaureate or Master's Degree 2 to 4 years experience in a patient care setting Primary responsibilities include, but are not limited to: Clinical Operations Management: Overseeing and directing the clinical aspects of patient care, including the development and implementation of care plans, as well as the coordination of services provided by various disciplines. Quality Assurance: Ensuring that all patient care services meet established quality standards and regulatory requirements. Staff Management: Supervising and supporting the agency's clinical and administrative staff, including recruitment, training, and performance evaluation. Policy and Procedure Development: Participating in the development and implementation of agency policies and procedures related to patient care, quality, and operations. Regulatory Compliance: Ensuring that the agency is compliant with all applicable state and federal regulations. Secondary Responsibilities: Ability to communicate with clients and employees in a friendly, caring, and congenial manner Complete and meet the requirements of a criminal background check, motor vehicle record check, sex registry screen, and drug screen Ability to operate Microsoft PowerPoint, Excel, and Word programs Possess a valid driver’s license and valid auto insurance Prefer some experience in senior care; occasional weekend and evening work may be necessary.