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Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. The Sr. Client Experience Manager will serve as an advocate for LightEdge clients to oversee the strategy, planning, and execution of the overall client experience. Each (Sr. CEM) will work closely with the direct sales team and their client base to build strategic plans, maintain client retention rate, and identify growth opportunities. The Sr. CEM will need a thorough understanding of LightEdge processes and client services.Ideal candidates will have excellent strategic thinking and foresight, preparation, interpersonal, technological, written, and verbal communication skills, a service-oriented attitude, and be ready to assist in any and all client needs. Each Sr. CEM will be responsible for maintaining and strengthening relationships with a large group of assigned client accounts and will focus on providing an overall great customer service experience. Our most successful team members are highly organized, individually driven, and an all-around team player. Responsibilities • Ability to understand business objectives, anticipate client’s future needs, and align engagements accordingly., • Responsible for predicting churn, both erosion and defection on a monthly and quarterly basis for assigned account base. In addition, will collaborate with other teams and leadership on save plans per account., • Adept at interpreting and leveraging data insights to enhance customer experience., • Visualize the end-user experience and work backwards to determine engagement needs, • Collaborate with other business units on all client requests pertaining to support tickets, contract questions, product requests, billing inquiries and more., • Identify strategic growth opportunities within client accounts and pass leads to the sales., • Document client account reviews in the Salesforce database and communicate action items to all relevant team members., • Engage client accounts at multiple levels and serve as the go-to person for all things LightEdge., • Work closely with customers to proactively manage renewals., • Own and process all low dollar adds and changes to client subscriptions., • Provide client feedback to the product team, including feature requests and satisfaction, • Other duties as assigned.Requirements, • 2+ years experience ideally in a technical sales capacity, • Bachelor’s Degree or equivalent experience, • Willingness to travel occasionally based on customer and business need, • Exceptional customer service experience

Grow your career as a Data Developer with an innovative global bank in Irving, TX. Contract role with strong possibility of extension and/or conversion. Will require working a hybrid schedule 2-3 days onsite per week. Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. Contract Duration: 6+ Months Required Skills & Experience • Bachelor's degree in Computer Science, Information Technology, or a related field., • 5-10 years of progressive experience in a data-centric development role., • Expert-level proficiency in Oracle, including advanced SQL and PL/SQL development., • Strong, hands-on experience with MongoDB, including data modeling, MQL, and the aggregation framework., • Proven experience in data modeling, with a portfolio of projects demonstrating skills in both relational and NoSQL design., • Strong analytical and problem-solving skills, with a talent for identifying and resolving complex data-related issues., • Ability to work independently and collaboratively in a fast-paced, agile environment. Desired Skills & Experience • Experience with data modeling tools such as Erwin, ER/Studio, or Lucidchart., • Knowledge of cloud database services (e.g., Oracle Cloud, MongoDB Atlas, AWS RDS)., • Proficiency in a scripting language like Python or Bash for automation., • Experience with ETL tools (e.g., Informatica, Talend, SSIS)., • Familiarity with version control systems, particularly Git., • Experience in the financial services or banking industry is a plus. What You Will Be Doing • Data Modeling and Design:Design, develop, and maintain conceptual, logical, and physical data models for both Oracle and MongoDB platforms., • Translate complex business requirements into efficient and scalable relational (Oracle) and document-based (MongoDB) data structures., • Create and manage data dictionaries, ensuring clear documentation of data elements, relationships, and lineage, • Database Development:Develop complex and efficient SQL, PL/SQL packages, stored procedures, functions, and triggers in an Oracle environment., • Write sophisticated queries, including complex joins, subqueries, and analytical functions to support application logic., • Develop and optimize queries and aggregation pipelines in MongoDB (MQL) to support high-performance application features., • Performance Tuning and Optimization:Proactively monitor, analyze, and optimize database performance in both Oracle and MongoDB., • Analyze query execution plans, create appropriate indexes, and refactor code to ensure optimal efficiency and response times., • Work closely with application developers to guide them on best practices for database interaction and query writing., • Data Integration and Management:Design and build ETL processes and data pipelines for moving and transforming data between Oracle, MongoDB, and other enterprise systems., • Ensure the integrity, consistency, and security of data across all platforms., • Assist with data migration strategies and execution.

About the role As a BI Architect, you will make an impact by designing and implementing scalable, enterprise Business Intelligence solutions that enable data-driven decision-making. You will be a valued member of the data and analytics team and work collaboratively with Data Engineering, Architecture, and business stakeholders to deliver modern BI capabilities. In this role, you will: • Define end-to-end BI architecture across data consumption, semantic layer, and visualization using platforms such as Qlik and Looker, • Drive BI platform strategy, including consolidation, optimization, and modernization initiatives, • Collaborate closely with Data Engineering and Architecture teams to ensure upstream data readiness and consistency, • Design scalable BI solutions aligned with modern cloud and lakehouse-based data platforms We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring a combination of remote work and time in a Cognizant or client office in Dallas, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered • Strong experience designing and implementing BI architectures using platforms such as Qlik or Looker, • Proven experience with semantic data modeling, reporting, and dashboard development, • Experience working with modern data platforms (cloud/lakehouse architectures), • Strong understanding of data security, role-based access, and governance in BI environments, • Experience driving BI platform rationalization and consolidation strategies, • Knowledge of BI performance tuning, monitoring, and usage optimization, • Experience mentoring or leading BI developers and analysts, • Strong stakeholder management and ability to align BI solutions with business needs

FleetPride is seeking a highly analytical, curious, and results-driven marketing data scientist to join our marketing team. In this role, you will help shape marketing and commercial strategy through advanced analytics, machine learning, experimentation, and modern AI-enabled tools. A critical focus of this position is solving the "Online-to-Offline" puzzle by developing sophisticated models to connect digital engagement with physical outcomes across our national network of retail branches and service centers. You will work across a wide range of initiatives, including customer acquisition, retention, segmentation, promotion optimization, forecasting, and marketing effectiveness. The ideal candidate brings strong statistical and technical skills, a practical business mindset, and the ability to translate complex data into actionable recommendations. This role will also help advance FleetPride’s use of modern data science capabilities, including cloud-based modeling, ML workflows, generative AI tools, and privacy-aware measurement. This role focuses on measurement, experimentation, and analytical decision partnership rather than day-to-day media buying or primary ownership of marketing-platform administration. Responsibilities • Experimentation & Measurement: Lead test design and analysis, including A/B testing, market selection, incrementality testing, media mix modeling, holdout design, and final readouts to measure business impact., • Business Partnership: Collaborate closely with marketing, ecommerce, and other digital business stakeholders to solve problems, identify opportunities, and drive data-informed decisions., • Reporting and Analytics: Establish and maintain reporting and performance review KPIs such as ROAS, CPA, LTV, unit economics and contribution metrics across both customer acquisition and retention., • Data & Platform Integration: Partner with IT teams to define data requirements, validate data quality, and enable reliable datasets from GA4/BigQuery and advertising platforms for analysis, measurement, and decision-making., • Predictive & Analytical Modeling: Develop and adapt predictive, statistical, and optimization models to support initiatives across customer acquisition, activation, engagement, retention, promotion planning, and channel performance., • AI & Advanced Analytics: Apply modern AI and machine learning techniques, including LLM and generative AI tools where appropriate, to improve analysis, workflow efficiency, insight generation, and decision support., • Data Science Execution: Execute end-to-end projects by scoping business objectives, designing analytical approaches, building models, validating results, and delivering measurable solutions., • Insight Communication: Communicate findings clearly through visualizations, presentations, and written summaries, translating complex analyses into practical business recommendations. Qualifications & experience • 3+ years of relevant professional experience applying advanced analytics or data science to business problems with measurable impact., • Strong knowledge of statistical methods, hypothesis testing, regression analysis, causal inference, forecasting, and experimental design., • Demonstrated ability to independently scope, prioritize, and deliver analytical work with limited day-to-day technical oversight., • Hands-on experience working with large, complex datasets and building predictive models in cloud or distributed computing environments., • Proficiency in Python and SQL for data analysis, modeling, and workflow development., • Experience with cloud-hosted data platforms such as Google Cloud Platform, AWS, or similar environments., • Familiarity with marketing analytics, customer behavior analysis, campaign measurement, customer segmentation, and customer lifecycle concepts., • Comfort collaborating with IT on tracking and data pipelines, including server-side tracking, conversion APIs, and Online-to-Offline measurement., • Experience translating ambiguous business questions into structured analytical plans and practical solutions., • Proven ability to quickly learn and leverage emerging marketing technologies, particularly AI-based measurement and optimization models., • Strong communication skills, with the ability to work cross-functionally and explain technical concepts to business stakeholders., • Bachelor’s degree in Data Science, Statistics, Computer Science, Engineering, Economics, Operations Research, or a related field; advanced degree preferred. PREFERRED QUALIFICATIONS • Experience supporting ecommerce, retail, distribution, or other customer-focused commercial organizations., • Experience with marketing measurement, attribution, incrementality testing, media optimization, or promotion analytics., • Experience measuring marketing impact across both digital and offline outcomes, including branch visits, phone calls, and offline revenue., • Experience building reusable analytical workflows and collaborating IT to operationalize high-value outputs., • Familiarity with web tracking, digital analytics, and modern measurement frameworks such as GA4, conversion APIs, or privacy-aware analytics environments., • Experience with AI tools and/or machine learning systems in real-world business settings., • Knowledge of data visualization and BI platforms such as Power BI, Looker, or similar tools. About FleetPride FleetPride is the nation's largest distributor of truck and trailer parts and service in the independent heavy duty aftermarket. Our network includes retail, service, distribution, and wholesale divisions, all working together to deliver unmatched value to our customers.

The Transformation Principal (TP) supports the planning and execution of digital transformation initiatives and plays a key role in delivering successful client outcomes. This position works closely with the Digital Transformation Lead (DTL) and senior stakeholders to shape strategy, define roadmaps, and contribute to the execution of large-scale transformation programs. The TP engages directly with clients to help design and implement tailored digital solutions aligned with business objectives. This role requires a balance of business and technical acumen, strong communication skills, and the ability to collaborate across cross-functional teams. The TP is actively involved in both strategy development and delivery execution, contributing to measurable outcomes while continuing to build expertise in digital transformation. RESPONSIBILITIES Support Digital Strategy Development • Assist in developing and implementing digital transformation strategies aligned to client goals, • Contribute to solution design under guidance of senior leadership, • Align digital initiatives with business objectives such as growth, efficiency, and customer experience, • Identify customer pain points and translate them into digital solutions, • Define business cases and key performance indicators (KPIs), • Participate in managing digital transformation programs across timelines and budgets, • Track project progress, milestones, and KPIs, and report to stakeholders, • Support risk identification and mitigation planning, • Serve as a key point of contact for client stakeholders, • Provide updates on project status, risks, and opportunities, • Support and guide junior team members, • Stay current on emerging technologies and transformation methodologies, • Participate in internal training and development programs, • Build capabilities toward progression into the DTL role QUALIFICATIONS Required Experience and Skills • 6+ years of experience in consulting (digital transformation, IT, or management), • Experience delivering large-scale digital transformation programs in complex enterprise environments, • Minimum 2 years in a client-facing role engaging mid to senior stakeholders, • Proven ability to contribute to shaping and selling transformation initiatives, • Familiarity with enterprise platforms such as Salesforce, SAP, or similar, • Strong communication and interpersonal skills, • Solid project management experience and familiarity with methodologies and tools, • Bachelor’s degree in a relevant field required, • Design Thinking, Service Design, CDTP, • PMP, PRINCE2, SAFe, ITIL, • TOGAF, CCMP, CISA, CISSP, • AWS, Microsoft, or GCP cloud certifications, • Agile, DevOps, CBAP, Six Sigma, PROSCI, MSP ABOUT US SoftServe is a global IT consulting and digital services company where technology expertise grows alongside people. For more than 30 years, we have helped organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work in digital engineering, data and analytics, cloud, and AI/ML, building practical, scalable solutions grounded in real business needs and human impact. We support clients across high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing, with a pace that respects quality, sustainability, and the people behind the work. We stand out in the way we work together. You bring your perspective and ambition - we create the environment to shape solutions with clarity, confidence, and purpose. WHAT WE OFFER • Flexible Work Model, • Work from home, from the office, or in a hybrid format that supports focus and collaboration., • Compensation & Benefits, • Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities., • People-first Leadership, • Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning., • Advanced Tech Communities, • Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks. This posting includes an anticipated salary range that SoftServe expects to offer for this position. The range provided reflects the base salary only. Final compensation within this range will be determined based on some factors, including, but not limited to: geographic location, relevant experience, education, certifications, skills, budget, and market conditions. The anticipated salary range for this role is $150,000 – $185,000 annually, in line with our internal compensation framework and budget allocation for the role. Most candidates are offered a salary within this disclosed range. If the role is eligible for a variable pay plan, this would be considered separately and may provide additional earnings beyond the base salary range reflected here. Please note that the information provided in this posting is a general summary and may not include all compensation elements or benefits associated with the position. SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.

About the role As a Customer 360 Solution Architect, you will make an impact by designing and delivering scalable, end-to-end Customer 360 solutions that unify data across the enterprise. You will be a valued member of the architecture and data team and work collaboratively with business units, marketing, product, and IT stakeholders to bring a unified customer vision to life. In this role, you will: • Define and deliver end-to-end Customer 360 architecture across ingestion, processing, identity resolution, and consumption layers, • Design unified customer data models, including payer–user–product relationships, householding, and cross–business unit linkage, • Establish batch and real-time data integration frameworks to capture customer interactions across multiple channels, • Architect identity resolution capabilities, including match/merge logic and survivorship rules We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring a combination of remote work and time in a Cognizant or client office in Dallas, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered • Strong experience with Customer 360, Customer Data Platforms (CDP), and Master Data Management (MDM) solutions, • Proven expertise in data architecture, data modeling, and modern integration patterns, • Experience designing identity stitching, matching, and merging frameworks for customer data, • Hands-on experience integrating enterprise data sources such as CRM, billing, marketing, and digital platforms, • Experience evaluating and implementing CDP/MDM platforms or custom-built Customer 360 solutions, • Strong understanding of marketing technology ecosystems and customer engagement platforms, • Familiarity with cloud platforms such as Google Cloud Platform (GCP) or similar, • Ability to translate complex data architecture into business value and actionable insights

Akkodis is seeking a Database Administrator for 06+ Months Contract position with our Direct Client located in Austin, TX/ Dallas, TX (Hybrid- 4 days/week Onsite). Pay Range: $72 - $75/hr on W2; The rate may be negotiable based on experience, education, geographic location, and other factors. Job Description: As a Senior Database Administrator on the Advisor Services Database Team, youll partner with engineers and product teams to support large-scale platforms and applications in a fast-moving, agile environment. Youll contribute hands-on across development, DB administration, setting up future strategy/strategic planning, and production needs while helping raise the bar through automation, consistency, and mentoring. Key responsibilities include: • Support and evolve Oracle (primary), PostgreSQL, and SQL Server environments through database maintenance, lifecycle management, migrations, upgrades, and automation., • Tune and optimize performance, availability, and reliability (including capacity planning, indexing strategies, and workload analysis)., • Partner on patching and change execution, including scheduled after-hours and weekend maintenance as needed., • Troubleshoot production issues end-to-end, develop cleanup and maintenance scripts, and drive root-cause resolution to prevent recurrence., • Support high availability and disaster recovery capabilities (failover readiness, recovery processes, and operational validation)., • Participate in production support on-call rotation 24/7, including weekends as scheduled., • Create and maintain technical documentation, operational runbooks, and best practices to support consistent operations and knowledge sharing., • Mentor and guide junior and mid-level team members through coaching, pairing, and review of technical approaches. What you have: To ensure that we fulfill our promise of challenging the status quo, this role has specific qualifications that successful candidates should have: Required Qualifications: • 12+ years of hands-on Oracle Database Administration experience, including RAC (Real Application Clusters), ASM, and Data Guard., • Willingness to work in weekends and night shifts / US timing, • Hands-on experience across DEV and PROD DBA responsibilities, including upgrades, migrations, patching, backup/recovery, monitoring, and lifecycle management., • Proficiency with Oracle Enterprise Manager (OEM) and GoldenGate., • Advanced SQL and PL/SQL skills, including performance tuning and optimization., • Working knowledge of database security concepts (access controls, auditing, patching practices, and compliance-aligned operations)., • Scripting and automation experience (e.g., shell scripting, Perl, PowerShell) to streamline operational and maintenance tasks., • Experience supporting high-availability and recovery capabilities, including troubleshooting failover scenarios and DR support., • Experience developing or supporting ETL/data movement processes for large data sets., • Experience using collaboration and delivery tools such as Microsoft Teams, Jira, Confluence, Remedy, Bamboo, and Bitbucket., • Exposure to DevOps practices and tools (e.g., GitHub, GitHub Actions, Bamboo)., • Ability to write and maintain clear technical documentation and knowledge artifacts., • Bachelors degree in Computer Science, Information Technology, Engineering, or equivalent practical experience. Preferred Qualifications: • PostgreSQL administration experience (including pgAdmin), on-prem and/or cloud; Cloud SQL for PostgreSQL experience is a plus., • SQL Server administration and performance tuning experience., • Foglight experience is a plus., • Experience designing enterprise solutions for backup, monitoring, alerting, security compliance, and patching., • Prior experience in the financial services industry., • Oracle Certified Professional (OCP) certification., • Demonstrated experience mentoring others and contributing to team learning and shared standards., • Process improvement experience using AI is a plus. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Ayush Garg at 610-735-6513 or . Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ___. The Company will consider qualified applicants with arrest and conviction records.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring customer service representative to support inbound and outbound customer service projects for Financial Services clients. We are seeking qualified professionals who will work to ensure our organization is providing world class service to our members, employees, and our communities. In this role you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank processes. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. This is an experienced-level position that offers on the job paid training. Compensation is commensurate with experience. Prior contact center or customer service experience is required. There are both full-time and part-time openings with multiple schedule options. We provide services for some of the most famous brands, as well as state, and federal programs. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age, • High School Diploma or Equivalent, • Minimum of three (3) years in a call center environment, • Minimum of (1) year of experience in a customer service role, • The ability to multi-task using multiple screens and systems while talking on the phone with customers., • The ability to type swiftly and accurately 30-45 Words per minute, • The ability to read and speak English fluently, • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint), • Excellent organizational, written, and oral communication skills, • The ability to multi-task across multiple systems and screens while speak to customers., • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Strong team orientation and customer focus with a positive attitude, • Highly reliable with the ability to maintain regular attendance and punctuality, • Aptitude for issue identification and problem solving, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • An aptitude for conflict resolution and problem solving, • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling, • Associates Degree or higher is a plus, • Relevant experience in banking or financial services is a plus, • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus, • Bilingual Spanish - Extremely Beneficial

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a bilingual communicator with a passion for delivering exceptional customer experiences? We’re hiring Customer Service Representatives to support banking customers across the country. This is an entry-level role with paid training, ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced environment. You’ll be part of a dynamic team handling inbound customer service, help desk, and back-office processing for both commercial clients and government programs. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound calls, emails, and live chats in a courteous and professional manner, • Listen actively to understand customer needs and provide accurate solutions, • Troubleshoot basic technical issues and escalate complex cases appropriately, • Ensure first-call resolution through effective problem-solving, • Follow client-specific processes and scripts with professionalism, • Use internal knowledge bases and training materials to answer inquiries, • Maintain accurate customer records in CRM systems, • Document call outcomes and resolutions clearly and thoroughly, • Handle financial inquiries with strict adherence to compliance and confidentiality standards, • Meet attendance and training requirements consistently Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent required, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management skills, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required), • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a great communicator who enjoys helping others and solving problems? We’re hiring Bilingual Customer Service Agents to join our on-site team and support inbound customer service operations. In this role, you’ll assist callers with inquiries, resolve disputes, process payments, and provide accurate information in a professional and courteous manner. This is an entry-level, on-site position with paid training, full benefits, and opportunities for advancement. If you’re reliable, eager to learn, and ready to grow your career in a supportive environment, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer contacts in a timely and professional manner, • Listen actively to understand customer needs and resolve issues effectively, • Research internal systems to locate missing information and coordinate with other departments as needed, • Follow client-specific processes and maintain a courteous, professional tone, • Use technology and tools to manage customer accounts and process claims, • Accurately document all customer interactions in the appropriate systems, • Follow all required scripts, policies, and confidentiality protocols, • Escalate complex issues to the appropriate team or manager, • Ensure first-call resolution through effective problem-solving, • Stay current on program updates by attending training and reviewing materials, • Meet all attendance and schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management skills, • Skilled in problem-solving, conflict resolution, and customer empathy, • Able to multi-task, stay organized, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable in a fast-paced, dynamic environmentPreferred (Not Required):, • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Title: AWS Contact Center Engineer (Amazon Connect) Location: Dallas, TX Schedule: Hybrid Job Type: Full time About Vlink- VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is ‘Great Place to Work? Certified™' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink’s work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth Your future duties and responsibilities: • Design, build, configure, and maintain Amazon Connect contact flows, queues, routing profiles, and hours of operation, • Implement dynamic and skill-based routing using AWS Lambda (Node.js or Python) and DynamoDB, • Develop and integrate Amazon Lex bots, third party APIs, and enterprise platforms such as CRM and case management systems, • Manage call recording, error handling, and failover routing logic to ensure resiliency and high availability, • Monitor, troubleshoot, and optimize routing performance using Amazon CloudWatch and AWS native tools, • Build high quality, reusable, and scalable code aligned with modern engineering best practices, • Collaborate cross functionally with cloud infrastructure, security, telephony, and support teams Support CI/CD pipelines and version control practices for AWS Lambda and contact center components, • Provide technical documentation, architectural guidance, and knowledge transfer to peers and stakeholders, • Translate leadership direction and business requirements into effective engineering solutions, • Support Agile delivery teams (Scrum, Kanban) and contribute to continuous improvement initiatives, • Promote innovation, accountability, and best in class engineering practices across the team Required qualifications to be successful in this role: • 6+ years of hands-on experience as a systems or software engineer, • Proven experience designing, building, and maintaining Amazon Connect contact flows and routing logic, • Strong experience implementing AWS Lambda solutions (Node.js or Python) with DynamoDB, • Experience integrating Amazon Connect with Amazon Lex, third party APIs, and enterprise systems, • Experience managing call recording, error handling, and failover routing strategies, • Solid understanding of queues, routing profiles, and hours of operation in Amazon Connect, • Strong troubleshooting and performance optimization skills using Amazon CloudWatch, • Experience working cross functionally with cloud, security, telephony, and support teams, • Familiarity with version control systems and CI/CD pipelines, • Working knowledge of Agile delivery methodologies (Scrum, Kanban), • Understanding of enterprise scale, highly available platform architectures, • Hands on AWS experience or demonstrated commitment to building cloud expertise through training or certifications, • Proven ability to work independently in high visibility, time sensitive situations, • Self-starter with strong collaboration skills and a passion for continuous learning Equal Employment Opportunity (EEO) Statement VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. Applicant information will be handled in accordance with VLink's privacy policy. Thanks & regards, Shipra Gupta

Grow your career as a Data Modeler with an innovative global bank in Irving, TX. Contract role with strong possibility of extension and/or conversion. Will require working a hybrid schedule 3 days onsite per week. Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. Will be responsible for designing, implementing, and maintaining data models for our diverse database environments, which include both Oracle (relational) and MongoDB (NoSQL) platforms. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. Contract Duration: 6+ Months Required Skills & Experience • Bachelor's degree in Computer Science, Information Systems, or a related field., • Proven experience as a Data Modeler or Data Architect., • Strong expertise in relational data modeling for enterprise-level systems, preferably in an Oracle environment., • Demonstrable experience in NoSQL data modeling, specifically for document databases like MongoDB., • Proficiency with industry-standard data modeling tools (e.g., Erwin, ER/Studio, Sparx EA, Lucidchart)., • A deep understanding of the fundamental differences between relational and NoSQL database design principles., • Excellent analytical and problem-solving skills., • Strong communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Desired Skills & Experience • Experience in the financial services or banking industry., • Knowledge of data warehousing concepts, dimensional modeling, and OLAP., • Familiarity with data governance, data quality, and master data management (MDM) principles., • Experience with cloud database platforms (e.g., Oracle Cloud, MongoDB Atlas)., • Understanding of Agile/Scrum development methodologies. What You Will Be Doing • Analyze and translate business requirements into conceptual, logical, and physical data models for both Oracle and MongoDB environments., • Develop and maintain relational data models (ERDs) for our Oracle databases, including defining tables, keys, relationships, and constraints., • Design and document flexible, scalable document-based data models for our MongoDB collections, focusing on optimal structure for application access patterns., • Create and manage the data dictionary and metadata for all models to ensure clarity and consistency., • Collaborate with business stakeholders and analysts to understand and document data requirements., • Work with development teams to ensure they correctly implement and utilize the data models., • Partner with DBAs to optimize data models for performance, scalability, and security., • Establish and enforce data modeling standards, best practices, and guidelines across the organization., • Reverse engineer data models from existing databases to document and understand current data structures., • Evaluate and recommend new data modeling tools and techniques., • Support data integration and migration efforts by providing clear data mappings and transformation logic., • Continuously review and refactor data models to adapt to changing business needs and improve efficiency.

Summary/Objective Paymentus Holdings, Inc. is a leading provider of cloud-based bill payment technology and solutions. Founded in 2004 and headquartered in Charlotte, North Carolina, we offer electronic bill presentment, payment services, customer communication, and self-service revenue management across diverse industries including utilities, financial services, insurance, healthcare, telecommunications, and government sectors. Our innovative solutions have positioned us as a key player in the fintech industry. Position Overview: We're seeking an experienced Technical Project Manager to join our innovative team. The ideal candidate will have a strong background in payment processing methodologies, including emerging methods like cryptocurrency and wallet-based payments. This role requires expertise in API technology and interfaces to connect our solutions with billers offering payment services to end consumers. Essential Functions/ Responsibilities • Lead technical projects from inception to completion, aligning with company goals and customer needs., • Design and lead the implementation of customized, enterprise-scale billing and payment solutions, aligning with clients’ long-term business strategies, • Offer expert guidance on emerging technologies (cloud, integrations, fintech) and develop innovative solutions to complex technical challenges., • Collaborate with C-level stakeholders to define project scope, ensure seamless execution, and measure ROI, ultimately driving business growth and client satisfaction., • A strong knowledge of business processes, IT systems, and solutions, while also being able to communicate complex software processes., • Manages clients’ executive stakeholders to ensure project success., • Lead discovery sessions with clients, as well as assist in both internal and external working sessions. Lead kickoff of project scope with internal stakeholders., • Collaborate with cross-functional teams to design, develop, and implement payment solutions., • Utilize Agile methodologies (Scrum/Kanban) to manage project timelines and deliverables., • Monitor project progress, identify risks, and develop mitigation strategies., • Maintain focus on customer experience, adapting to changing priorities in our fast-paced environment., • Develop and maintain project reports and analytics to track KPIs and communicate progress to stakeholders., • Establish and manage successful relationships with partners as assigned., • Manages scope of expanded opportunities., • Provide input and recommendations for improvements for the internal processes to provide efficiency and effectiveness., • Assist other teams on implementations or projects as appropriate with management’s approval., • Help report and maintain feature requests., • Assist with product testing when necessary., • PMP and/or Agile or Scrum certification is a plus Supervisory Responsibility This position does not have any supervisory responsibility or direct reports. Education and Experience • 7-10+ years of experience in payment processing or billing functions at consumer-driven companies., • Candidates must exhibit experience in a client-facing role, leading a multi-position team, and implementing successful project plans with a focus on client support., • Strong understanding of payment processing methodologies and emerging payment methods., • Proficiency in API technology and integration with billing systems., • Expertise in Agile methodologies and software development lifecycles., • Proficiency in the following tools:, • Project Management: Jira, Trello, Confluence, Smartsheet, • Communication: Slack, Microsoft Teams, Zoom, • Experience with Salesforce is a plus., • Self-directed with strong problem-solving skills and ability to work autonomously., • Excellent communication skills and meticulous attention to detail., • Strong stakeholder management skills. Candidates must demonstrate solid business background experience and experience in implementations, alongside excellent professional written and verbal communication skills while communicating with client managers, directors, and VPs., • Strong interpersonal skills, core values, including a positive attitude, balance, creativity, determination, and teamwork are vital. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to travel. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, during normal business hours. Occasional evening and weekend work may be required as job duties demand. Travel Travel requirement is up to 35%; however, requirements may be greater or less than during certain periods of the year. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EEO Statement Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment. Reasonable Accommodation Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

The is a hybrid opportunity with 2-days onsite in Irving, TX, Duluth/Suwanee, GA, Asburn, VA, or Overland Park, KS. Candidates MUST be local to one of the listed locations. This role is not open to C2C, OPT, or any Visa consideration. No vendor support of any kind allowed. Core Job Requirements • 5+ years of experience in analytics engineering, data engineering, or advanced business intelligence roles within a modern data stack environment, • Advanced proficiency in SQL with demonstrated experience building performant, well-modeled analytical datasets, • Hands-on experience with dbt for analytics-layer modeling, testing, and documentation, • Experience working with cloud data warehouses, preferably Snowflake, including performance tuning and cost-aware design, • Strong understanding of analytics engineering best practices, including:, • Star and snowflake schemas, • Incremental models, • Fact / dimension separation, • Medallion Architecture, • Experience working in a CI/CD-driven analytics environment, including version control, code review, and deployment pipelines, • Proven ability to partner closely with business stakeholders to translate requirements into trusted analytical assets, • Bachelor’s degree in Analytics, Information Systems, Computer Science, Mathematics, Finance, or equivalent practical experience Financial Operations & Reporting Domain Expertise (Required Emphasis) • Proven experience supporting Financial Operations, FP&A, Accounting, or Finance Analytics functions, • Strong knowledge of financial data domains, including:, • Financial reporting (P&L, balance sheet, cash flow), • Budgeting, forecasting, and variance analysis, • Revenue, expenses, and cost allocation methodologies, • Actuals vs. forecast vs. plan reporting, • Financial close and reconciliation processes, • Experience building and maintaining financial reporting data models that serve as a single source of truth for finance teams, • Ability to design and deliver executive-level dashboards and reporting to support:, • Finance leadership and FP&A teams, • Monthly/quarterly business reviews, • Operational performance tracking and cost optimization, • Experience integrating and modeling data from financial systems (e.g., ERP platforms such as Oracle, SAP, NetSuite, or similar), • Strong understanding of data accuracy, reconciliation, and auditability in financial reporting environments, • Ability to work with complex, sometimes incomplete financial data and establish trust through validation, controls, and documentation Technical & Platform Skills • Advanced SQL and data modeling expertise, • dbt (models, tests, macros, documentation, exposures), • Snowflake (query optimization, warehouse usage patterns, role-based access awareness), • Experience integrating data from SaaS and financial systems using ELT tools (e.g., Fivetran, Stitch, etc.), • Familiarity with metadata management, data quality frameworks, and data lineage Professional & Communication Skills • Strong business acumen with the ability to translate data into financial and operational insights, • Clear, concise communicator capable of working with:, • Finance leadership (FP&A, Accounting, Operations), • Data engineering and platform teams, • Ability to write clear, durable documentation for financial models, metrics, and assumptions, • High attention to detail with a strong bias toward accuracy, consistency, and auditability, • Comfortable operating in a federated enterprise environment with multiple upstream financial and operational systems

Overview Seeking a hands-on AI Native Software Engineer to design, build, and deploy production-grade AI-driven systems within enterprise environments. The role focuses on implementing agent-based workflows, integrating AI platforms, and delivering scalable cloud-native solutions. Responsibilities AI Agent Engineering • Design and implement AI agents, including: ◦ Retrieval (RAG) ◦ Orchestration workflows ◦ Tool/function invocation ◦ Policy-based routing • Build evaluation frameworks for accuracy, latency, and reliability, • Implement observability and monitoring for agent lifecycle. AI Platform Integration • Integrate with AI providers (e.g., OpenAI, Anthropic, Google Vertex, open-source models), • Build abstraction layers to support multi-model and multi-provider architectures, • Optimize model usage for performance, cost, and latency Cloud-Native Development • Develop scalable services using: ◦ Microservices architecture ◦ Containers (Docker, Kubernetes) ◦ Serverless and event-driven patterns • Implement CI/CD pipelines and infrastructure as code (e.g., Terraform, Helm), • Ensure production readiness, logging, monitoring, and fault tolerance Application Development • Build and deploy AI-powered applications aligned to business workflows, • Integrate AI systems into existing enterprise platforms and APIs, • Develop backend services and APIs supporting agent workflows Testing & Performance • Define and execute test strategies for AI systems, • Measure system performance (latency, throughput, accuracy, cost), • Debug and optimize production systems. Required Skills & Experience • 8–10+ years of software engineering experience, • Strong experience with cloud-native systems (APIs, microservices, containers, serverless), • Experience building and deploying AI/LLM-based systems in production (agents, RAG, orchestration), • Proficiency in Python, Java, or similar backend languages, • Experience with: ◦ CI/CD pipelines ◦ Infrastructure as code ◦ Monitoring and observability tools • Hands-on experience with AI platforms (OpenAI, Claude, Vertex AI, or similar) Preferred Experience • Experience with agent frameworks (e.g., LangGraph, AutoGen, CrewAI), • Experience designing multi-agent or distributed AI systems, • Familiarity with enterprise-scale system integration, • Experience optimizing AI workloads for cost and performance., • Scope & Expectations, • 100% hands-on engineering role (no people management), • Deliver production-quality code and deployments, • Work within existing architecture and engineering standards, • Collaborate with client and internal engineering teams as needed, • Participate in technical design discussions (implementation-focused)

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world’s most recognizable brands. In this role, you’ll identify customer needs, research and resolve issues, and recommend new products and services to enhance the customer experience. If you're a patient, empathetic communicator who enjoys helping others and solving problems, this could be the perfect opportunity for you! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound calls in a courteous, timely, and professional manner, • Resolve customer concerns with a focus on first-call resolution, • Research internal systems to locate missing information and collaborate with other departments as needed, • Accurately document customer interactions and claims, • Use training and knowledge base tools to answer questions while following scripts, policies, and procedures, • Maintain confidentiality and handle sensitive information with care, • Escalate complex issues to the appropriate team or supervisor, • Stay current with program updates by attending training sessions and reviewing new materials, • Meet all attendance and scheduling requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Ability to type at least 20 words per minute, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and follow-up skills, • Conflict resolution and negotiation abilities, • Customer-focused: empathetic, patient, and responsive, • Able to multitask, stay organized, and self-manage, • Comfortable in a fast-paced, dynamic environment, • Excellent interpersonal skills and a collaborative mindset Preferred (Not Required) • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles, • Experience in a contact center or government-related work

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. As a Bilingual Collections Representative, you’ll manage inbound and outbound calls, apply proven negotiation strategies, and maintain positive customer relationships. You’ll work with a steady flow of new accounts and use your communication skills to help customers find solutions. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and receive inbound calls to resolve open accounts, • Use contact center technology and recovery strategies to locate right-party contacts, • Understand customer situations and recommend appropriate payment plans, • Negotiate payment terms with empathy, tact, and professionalism, • Respond effectively to common objections and challenges during collection calls, • Accurately document interactions and outcomes in CRM systems, • Follow all required scripts, policies, and confidentiality protocols, • Meet monthly performance goals and complete assigned duties, • Attend training sessions and stay current on program updates, • Adhere to all attendance and schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management skills, • Skilled in conflict resolution, negotiation, and problem-solving, • Customer-focused, empathetic, and professional, • Able to multi-task, stay organized, and work independently, • Strong team orientation and interpersonal skills, • Comfortable in a fast-paced, dynamic environmentPreferred (Not Required):, • 1+ year of experience in collections, customer service, technical support, sales, back-office, or contact center roles, • Experience working on state or federal programs

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re looking for dependable and enthusiastic Spanish Customer Service Representatives to join our team and provide exceptional support to inbound callers. In this role, you’ll assist customers with inquiries, resolve disputes, process payments, and guide them through various procedures all while delivering a professional and positive experience. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls in a courteous, timely, and professional manner., • Listen actively to understand customer needs and provide effective solutions., • Research internal systems to locate missing information and coordinate with other departments as needed., • Process payments and manage account-related tasks using company systems., • Accurately document customer interactions and claims., • Follow scripts, policies, and procedures to ensure compliance and consistency., • Use training and knowledge bases to answer customer questions confidently., • Escalate unresolved issues to supervisors or appropriate teams., • Ensure first-call resolution through effective troubleshooting and communication., • Stay current with training materials, system updates, and product knowledge., • Maintain confidentiality and protect customer data., • Meet attendance and scheduling expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older., • High school diploma or equivalent., • Strong written and verbal communication skills., • Typing speed of 20+ WPM with accuracy., • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)., • Familiarity with Windows operating systems and ability to learn new tools., • Reliable and punctual with a strong work ethic., • Ability to troubleshoot, resolve conflicts, and follow up on customer issues., • Customer-first mindset: empathetic, patient, and responsive., • Ability to multitask, self-manage, and adapt to change., • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles., • Experience in state or federal work environments.

Company overview: MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world. Originally founded inside of Goldman Sachs in 2017, our fleet has grown to nearly 3-gigawatts of solar, including 850 projects across 27 states, and over 270 megawatts of battery storage projects, with each project tailored to achieve the bold decarbonization targets and goals of our more than 200 blue-chip customers. MN8 is headquartered in New York with offices in Boca Raton, Dallas, Florida and Madrid. For more information: mn8energy.com. Position Overview: We are seeking a proactive and highly organized Salesforce Operations Systems Manager with strong project management capabilities and deep experience as a Salesforce Certified Level 3 Administrator. This role is responsible for collaborating with all departmental stakeholders to gather system requirements, designing a strategic System Improvement Road Map, managing implementation efforts, and ensuring all solutions meet both functional goals and budgetary constraints. The ideal candidate will act as the central point of coordination between internal users and external developers, driving the success of Salesforce-related system initiatives across the organization. We are being innovative with our Salesforce Platform and creating something industry leading! We are looking for someone to take charge of that innovation and be a part of SETTING THE STANDARD. As the Operations Systems Manager, you will: • Systems Strategy & Stakeholder Engagement:, • Engage with cross-functional departments (Sales, Operations, HR, Finance, etc.) to gather business process and system requirements., • Analyze operational inefficiencies and propose scalable, system-based solutions., • Design and maintain a System Improvement Road Map that aligns with business goals and remains within approved budgets., • Facilitate roadmap reviews and present progress updates to the Senior Director and other senior stakeholders. Salesforce Administration: • Serve as the lead Salesforce Administrator for the organization, supporting Sales Cloud and related modules., • Configure and maintain system elements such as objects, fields, workflows, flows, reports, and dashboards., • Manage user access, profiles, roles, and security settings., • Monitor system health, performance, and user adoption, proactively resolving issues.• Ensure compliance with data governance standards and audit requirements. Project Management: • Plan and manage system improvement projects from initiation to deployment• Coordinate the work of external developers, defining tasks, timelines, and quality standards.• Oversee testing (UAT), documentation, and change management processes., • Track project progress and budgets, identify risks, and recommend corrective actions as needed., • Provide training or documentation to support end-user adoption of new features. Our ideal candidate will have: • Salesforce Administrator Certification (ADM-201) – Required • Advanced Salesforce configuration experience (flows, permissions, custom reporting), • Minimum 3–5 years in a Salesforce Admin or Systems Manager role, • 2+ years of experience leading projects or managing external developers/consultants• Strong understanding of business systems, process mapping, and optimization, • Familiarity with project management tools (e.g., Asana, Jira, Smartsheet How we set you up for success... At MN8, we know our most valuable resource is our people. That’s why we offer the following benefits. By investing in you, we know we are investing in the clean energy of tomorrow. • Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire, • Paid Time Off, • Paid holidays and floating holidays, • 401(k) with competitive employer match, • Parental leave MN8 Energy is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

This GCP Data Scientist must work 2 to 3 days in the local office. Only resume via LinkedIn not email will be reviewed. Responsibilities • Contribute to the migration of legacy data warehouse to a google cloud-based data warehouse, • Collaborate with Data Product Managers, Data Architects to design, implement, and deliver successful data solutions, • Help architect data pipelines for the underlying data warehouse and data marts, • Design and develop very complex ETL pipelines in Google cloud Data environments., • Our legacy tech stack includes Teradata and new tech stack includes GCP Cloud Data Technologies like BigQuery and Airflow and languages include SQL , Python, • Maintain detailed documentation of your work and changes to support data quality and data governance, • Support QA and UAT data testing activities, • Support Deployment activities to higher environments, • Ensure high operational efficiency and quality of your solutions to meet SLAs and support commitment to our customers (Data Science, Data Analytics teams), • Be an active participant and advocate of agile/scrum practice to ensure health and process improvements for your team Basic Qualifications • 8+ years of data engineering experience developing large data pipelines in very complex environments, • Very Strong SQL skills and ability to build Very complex transformation data pipelines using custom ETL framework in Google BigQuery environment, • Exposure to Teradata and ability to understand complex Teradata BTEQ scripts, • String Python programming skills, • Strong Skills on build Airflow Jobs and Debug issues, • Ability to Optimize the Query in BigQuery, • Hands-on experience on Google Cloud data Technologies ( GCS , BigQuery, Dataflow, Pub sub, Data Fusion , Cloud Function) Preferred Qualifications • Experience with cloud data warehouse technology BigQuery., • Nice to have experience with Cloud technologies like GCP (GCS , Data Proc, Pub/sub, Data flow, Data Fusion, Cloud Function), • Nice to have exposure to Teradata, • Solid experience with Job Orchestration Tools like Airflow and ability to build complex Jobs., • Writing and maintaining large Data Pipelines using Custom ETL framework, • Ability to Automate Jobs using Python, • Familiarity with Data Modeling techniques and Data Warehousing standard methodologies and practices, • Very good experience with Code Version control repository like Github, • Good Scripting skills, including Bash scripting and Python, • Familiar with Scrum and Agile methodologies, • Problem solver with strong attention to detail and excellent analytical and communication skills, • Ability to work in Onsite / Offshore model and able to lead a Team. The base compensation range for this role in the posted location is $76,200 to $187,740. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave, • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada), • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada), • Life and disability insurance, • Employee assistance programs Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ___ Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a results-driven sales professional with a passion for customer engagement? We’re hiring Customer Account Representatives to support inside sales programs for some of the largest brands in retail, telecommunications, and software. In this full-time role, you’ll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound sales calls and respond to inbound inquiries from interested prospects, • Follow up with leads and existing customers to drive engagement and retention, • Listen actively to customer needs and provide tailored product recommendations, • Resolve service-related concerns using internal systems and cross-functional collaboration, • Accurately document customer interactions and manage account updates, • Follow client-specific scripts, policies, and compliance procedures, • Handle sensitive information with confidentiality and professionalism, • Escalate complex issues to the appropriate support teams, • Deliver first-call resolution through effective communication and problem-solving, • Stay current with program updates through training and team meetings, • Maintain consistent attendance and punctuality Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with Windows operating systems, • Highly reliable and punctual, • Strong problem-solving, negotiation, and conflict resolution skills, • Customer-focused with empathy, patience, and responsiveness, • Ability to multitask, self-manage, and adapt in a fast-paced environment, • Team-oriented with strong interpersonal skillsPreferred, • 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center, • Experience in state or federal work environments

Job Title/Role: GenAI / Agentic AI Engineer (Airlines Domain) Key Skills: GenAI, Agentic AI concepts and framework, LLM, RAG Architectures, Azure/ AWS & Python. Experience: 6- 10+ Years Location: Dallas, Texas We at Coforge are hiring for an experienced GenAI / Agentic AI Engineer (Airlines Domain) with a strong background in Generative AI, Agentic AI, LLMs & RAG architectures, preferably with Airlines/Aviation domain exposure with the following skill set: Key Responsibilities: • Design, develop, and deploy AI/ML and Generative AI solutions for airline use cases., • Build and optimize LLM-based applications using techniques such as RAG (Retrieval-Augmented Generation)., • Develop Agentic AI workflows for autonomous decision-making, orchestration, and task execution., • Implement AI solutions for airline systems such as customer support, booking assistance, operations analytics, disruption management, and personalization., • Integrate AI models with airline platforms including PSS, booking engines, and operational systems., • Deploy and manage AI solutions on Azure and AWS cloud environments., • Work with APIs, data pipelines, and real‑time data sources., • Ensure model performance, scalability, security, and compliance., • Collaborate with product, data, engineering, and business teams to translate airline requirements into AI solutions. Required Skills & Experience: • 4+ years of work experience with Agentic AI Development., • 2+ years of work experience with Airline Reservations.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for help desk representatives to support inbound customer service, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

We are looking for a motivated and analytically minded Business Analyst to join our team. In this mid-level role, you will work closely with the Performance Marketing Director, Development Manager and cross-functional teams to understand and take ownership of legacy systems and highly manual business and reporting processes that rely on significant institutional knowledge. Over time, you’ll identify opportunities to streamline, stabilize, and modernize these workflows to enhance their durability, efficiency, and automation while ensuring continuity and reliability. The ideal candidate combines strong analytical skills with hands-on technical proficiency, a genuine curiosity for problem-solving, and the interpersonal empathy needed to collaborate effectively across all levels of the organization. Responsibilities: Collaboration & Communication: • Assist the Performance Marketing Director with all aspects of reporting, software design, coding, and project planning, • Attend and actively contribute to company development meetings and cross-team discussions, • Respond promptly to requests from the development team via email, Microsoft Teams, and other communication platforms, • Gather information from end users and consumers to evaluate program functionality and identify areas for improvement Data Analysis & Reporting: • Monitor the financial and/or operational performance of internal metrics, KPIs, and systems, • Gather information from multiple sources to measure, audit, and analyze data, • Write clear, accurate, and actionable reports for internal stakeholders, • Perform occasional data entry tasks with a high level of attention to detail Technical & Development Support: • Write SQL queries as needed to support business requirements, • Quickly understand legacy code and queries, • Generate easy to understand reports for nontechnical stakeholders, • Become proficient in managing cloud resources on AWS, • Convert manual processes into automated systems Problem Solving: • Identify issues quickly and develop effective, practical solutions in a timely manner, • Empathize with stakeholders and end users to understand root causes and prioritize impactful resolutions, • Perform other duties as assigned Experience: • 2 - 4 years of related job experience in a Business Analyst or hybrid analyst/developer role, • At least 2 years of SQL experience, • Experience with cURL and RESTful APIs Technical Skills: • Advanced SQL proficiency, including writing complex joins, creating views, and authoring stored procedures, • Knowledge of JSON and SQL databases and operating systems, • Basic programming experience in one or more additional languages, • Familiarity with AWS or comparable cloud platforms, • Ability to learn new software and technologies quickly, • Ability to leverage AI to improve all aspects of the position Soft Skills & Attributes: • Strong empathy: able to understand stakeholder needs and see problems from multiple perspectives, • Excellent problem-solving skills with the ability to diagnose and resolve issues quickly and effectively, • Ability to follow instructions, receive training, and thrive in a collaborative team environment, • Exceptional attention to detail, • Intellectual curiosity and a drive for continuous learning, • Strong work ethic and self-motivation Education: • Bachelor’s degree in Computer Science, Information Systems, Business, or a related field preferred but not required EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - ___

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you strive for excellence and enjoy helping others? Join our team as a Bilingual Customer Service & Sales Representative, where you’ll support customers across the country with technical support, account management, and product sales. This is an entry-level opportunity with paid training, ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced, customer-focused environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls, emails, and live chats professionally and efficiently, • Listen actively to understand customer needs and provide accurate solutions, • Utilize internal systems and tools to manage customer accounts and process claims, • Accurately document customer interactions and resolutions in CRM systems, • Follow all required scripts, policies, and procedures, • Use training and knowledge base resources to answer inquiries confidently, • Escalate complex issues to management when necessary, • Ensure first-call resolution through effective troubleshooting and communication, • Stay current on program updates by attending training sessions and reviewing materials, • Meet all attendance, schedule, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management and self-motivation, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required):, • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Location US-TX-Irving ID 2026-2243 Category Information Technology Position Type Full-Time Remote Yes Location: Hybrid - Dallas Department: Information Technology Reports To: Product Owner We are seeking a PowerDB Administrator & DBA to manage, optimize, and scale our electrical asset data ecosystem, with a primary focus on PowerDB and supporting database platforms. This role is critical to ensuring the integrity, availability, and usability of electrical system data used for engineering studies, maintenance, compliance, and field operations. This position bridges electrical engineering operations and enterprise data management, enabling accurate system modeling, reporting, and analytics across substations, switchgear, and distribution systems. PowerDB Administration (Primary Focus) Administer and maintain PowerDB environments supporting electrical system modeling and studies • Manage data structures, libraries, and standards for equipment (breakers, transformers, relays, cables, etc.), • Ensure accuracy and completeness of one-line diagrams, asset metadata, and study data, • Support engineering teams with data setup for arc flash, coordination, and short circuit studies, • Establish governance for data entry, updates, and validation workflows Database Administration (DBA) • Manage and optimize SQL Server (or equivalent) databases supporting PowerDB and related systems, • Design, implement, and maintain data models, schemas, and indexing strategies, • Monitor database performance, tuning queries and resolving bottlenecks, • Ensure backup, recovery, and high availability strategies are in place, • Support integrations with systems such as ERP (Business Central), CRM (Salesforce), and field platforms Data Quality & Governance • Develop and enforce data standards for electrical equipment and system attributes, • Perform data audits and cleansing activities to ensure accuracy and consistency, • Implement validation rules to reduce errors from field and engineering inputs, • Maintain version control and change tracking for critical system data Integration & Automation • Build and maintain integrations between PowerDB and other enterprise systems, • Develop automation scripts, ETL pipelines, and APIs to streamline data flow, • Support digital initiatives such as AI-driven insights, predictive maintenance, and reporting automation Reporting & Analytics • Enable reporting and analytics by ensuring clean, structured, and accessible data, • Partner with BI teams to support Power BI dashboards and operational reporting, • 5+ years of experience in database administration (SQL Server or equivalent), • Hands-on experience with PowerDB, EasyPower, ETAP, or other electrical modeling databases, • Strong understanding of electrical power systems (industrial, utility, or field services), • Experience with data modeling, ETL processes, and database performance tuning, • Proficiency in SQL, scripting (PowerShell/Python), and data integration tools, • Experience in electrical engineering services, field testing, or asset management environments, • Familiarity with arc flash, coordination, and short circuit study data structures, • Experience integrating with ERP (Business Central), CRM (Salesforce), or EAM systems, • Knowledge of data governance frameworks and regulatory/compliance requirements, • Exposure to Azure data services, cloud databases, or AI/analytics platforms, • Quarterly travel required EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace. NO AGENCIES PLEASE USD $120,000.00 - USD $130,000.00 /Yr.

To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment. What You'll Do: This role will be responsible for managing a diversely skilled team of talented engineers working on building foundational components required by the Ovation Risk Platform, all while enriching and advancing the platform providing sound technical decisions around design, architecture and development. The candidate must be able to solve problems creatively, communicate effectively within and outside the team and proactively engage in technical decision making to achieve desired objectives. The Manager will be a team player and work well with business, technical and non-technical professionals in agile environment. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. * Collaborate with others to deliver complex projects which may involve multiple systems * Analyze, document, refine, and maintain architectures that are developed within the team * Create strategies and transition plans to deliver target state architectures * Act as technical product owner in flushing out detailed business, architectural & design requirements * Lead development of solution / solution architecture on Ovation Risk Platform * Review architecture proposals with tech leads in the firm as well as senior business partners Supervisory Responsibilities: * Manage team of professionals driving their book of work * Conduct semi-annual performance reviews, ensure proper training, and hold regular staff meetings * Assist with maintaining a motivated and enthusiastic team * Nurture and empower leaders within the product teams Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. * People management skills including leading, coaching and mentoring team members * Good communication skills required with the ability to explain technical concepts to a broader audience including senior management. * Ability to solve problems creatively, communicate effectively within and outside the team, and proactively engage in technical decision making to achieve desired objectives. * Strong and effective negotiating skills * Ability to formulate strategies and establish goals * Ability to lead and manage diverse groups * Ability to thrive in a fast-paced and team-focused environment Technical Skills: * [Required] 5+ year of experience in building high speed, data-centric solutions * [Required] Java 5+ years experience * [Required] Experience with cloud technologies. Experience preferred with AWS foundational services like VPCs, Security groups, EC2, RDS, S3 ACLs, KMS, AWS CLI and IAM etc * [Required] Experience developing and delivering technical solutions * [Required] Experience writing unit and integration tests with testing frameworks like Junit, Citrus * [Required] Experience with distributed message brokers Kafka, RabbitMQ, ActiveMQ, Amazon Kinesis, etc. Kafka * [Required] Experience working with various types of databases like Relational, NoSQL, Object-based, Graph * [Required] Experience following Git workflows * [Required] Working knowledge of DevOps tools. Eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc * [Required] Familiarity with monitoring related tools and frameworks like Splunk, ElasticSearch, Prometheus, AppDynamics Education and/or Experience: * BS degree in Computer Science, similar technical field required * Prior experience in people management including recruiting, orienting, training, coaching, monitoring and appraising job contributions is a plus Certificates or Licenses: * None About Us The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at . Benefits A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include: • A hybrid work environment, up to 2 days per week of remote work, • Tuition Reimbursement to support your continued education, • Student Loan Repayment Assistance, • Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely, • Generous PTO and Parental leave, • 401k Employer Match, • Competitive health benefits including medical, dental and vision Visit ___ for more information. Compensation • The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education., • In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer., • We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on ___, • All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed. Salary Range $136,000.00 - $222,800.00 Incentive Range 8% to 15% This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance. Step 1 When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume. Step 2 You will receive an email notification to confirm that we've received your application. Step 3 If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. For more information about ___, please click ___. OCC is an Equal Opportunity Employer

To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment. What You'll Do: The Director, Quality Engineering - TDM & Environment Engineering is a senior technical leadership role within the EQM Platform & Enablement organization. This position owns the strategy, architecture, and delivery of two critical quality engineering capabilities: AI-assisted Test Data Management (TDM) and Environment Engineering governance. The Director will lead the design and operationalization of an integrated, AI-powered TDM platform capable of generating and governing over 10 million structured data points across the Ovation program - closing critical test coverage gaps through intelligent scenario discovery, synthetic data generation, and full test-to-data traceability. Simultaneously, the Director will establish Infrastructure as Code (IaC) standards and one-click environment deployment practices that eliminate environment-driven test delays across the enterprise. A defining expectation of this role is deep, hands-on expertise in AI agentic tools - particularly Claude Code - and the ability to design and embed AI-driven workflows across the full software delivery lifecycle: from requirements analysis and test case generation, through test data creation, automation scripting, CI/CD pipeline integration, pull request governance, and results analysis. Candidates should be able to demonstrate not just familiarity with these tools, but practical experience deploying them in enterprise engineering environments. This role is not an execution role - it is a capability-building and standards-setting function that operates across all five testing organizations at OCC. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Test Data Management - AI-Assisted Coverage Platform * Define and own the enterprise TDM strategy for the Ovation program, covering synthetic data generation, AI-assisted gap analysis, and end-to-end test-to-data traceability across all integrated systems. * Architect and lead delivery of the AI-powered TDM platform built on a shared Claude Code agent framework, Git-based canonical dataset repository, versioned prompt library, and SME-governed data lifecycle (Draft Validated Active Deprecated Archived). * Drive intelligent coverage gap analysis by mining production data - including FIXML (Financial Information eXchange Markup Language) trade files, daily snapshots, reference data, and corporate actions - to identify missing trade types, uncovered edge cases, stress patterns, and negative scenarios, targeting 30-40 new scenarios per week. * Lead scenario modelling in partnership with Subject Matter Experts (SMEs) to define business rules and validate AI-generated scenarios before dataset generation, ensuring every dataset reflects production-realistic constraints. * Oversee the generation of multi-day FIXML canonical datasets using Claude Code agents and FIXGEN (OCC's internal synthetic data generation utility), with automated validation gates for schema compliance, business rule adherence, data quality, and masking/compliance requirements. Target scale: 10 million+ governed data points across all program pillars. * Establish full test-to-data traceability: Requirements Scenarios Datasets Test Cases Execution, published as a real-time coverage dashboard. * Govern dataset lifecycle and weekly refresh cycles, ensuring 100% of promoted datasets are versioned, masked, compliant, and SME-approved through data governance workflows. * Apply AI-driven defect analysis to identify data conditions responsible for repeat or systemic test failures and generate targeted datasets for edge case and negative scenario coverage. * Lead the convergence of the TDM and SIT Automation pillars through the shared AI framework, ensuring datasets generated by the TDM platform are immediately consumable by the automation pipeline. AI Agentic Integration Across the SDLC This is a defining differentiator of this role. The Director is expected to design and implement AI-driven workflows that inject intelligence at every phase of the software delivery lifecycle: * Requirements Test Case Generation: Configure Claude Code agents to analyze requirement documents and user stories and automatically recommend or draft test case outlines, reducing manual test design effort and improving coverage completeness. * Test Case TDM: Automate the linkage between approved test cases and dataset generation requests, so that new test cases trigger corresponding data generation workflows without manual handoff. * TDM Test Automation: Ensure generated datasets are structured and tagged to be immediately consumable by the Cucumber/BDD automation framework, with traceability maintained end-to-end. * CI/CD Pipeline Integration: Embed AI-assisted validation, data refresh, and test selection logic directly into Jenkins CI pipelines - enabling intelligent regression selection, automated data provisioning on deployment, and real-time coverage reporting. * Pull Request Governance: Design and enforce AI-assisted review checkpoints in the pull request (PR) process - including automated test coverage checks, dataset availability validation, and code quality signals - before code is merged. * Results Analysis: Implement AI-powered test result analysis to automatically classify failures (environment issues vs. application defects vs. data gaps), prioritize defect triage, and surface patterns that inform the next TDM generation cycle. * Partner with engineering leads across the Ovation program to drive adoption of agentic AI tooling within existing SDLC workflows, establishing standards for prompt governance, output validation, and human-in-the-loop review requirements. Environment Engineering - Governance & IaC * Define and own the environment engineering strategy for the Ovation program, establishing governance standards, environment availability SLAs, and one-click deployment capabilities across all test environments. * Lead the adoption and operationalization of Infrastructure as Code (IaC) practices - including Terraform and Jenkins-based pipeline configuration - to enable consistent, repeatable, and auditable environment provisioning across BUAT (Business User Acceptance Testing), SIT (System Integration Testing), and regression testing contexts. * Establish one-click environment deployment standards that reduce manual provisioning effort, eliminate configuration drift, and support rapid environment recovery and parallel testing demands. * Define and enforce environmental entry/exit gate adherence and release readiness criteria, ensuring testing teams are never blocked by unplanned environment unavailability. * Own environment availability metrics, tracking and publishing the percentage of scheduled testing time that each environment was operational, and driving continuous improvement against SLA targets. * Partner with Production Operations and Environment Operations (EnvOps) teams clearly define scope boundaries between application quality regression, environment issue escalation, and production support. * Govern environment configuration for all testing phases, including Harness-based deployment orchestration and CI/CD (Continuous Integration/Continuous Delivery) pipeline integration. Quality Engineering Leadership & Governance * Define and own end-to-end test strategy for Ovation applications, covering functional, integration, and data validation testing across all program pillars. * Lead system integration testing (SIT) and regression testing across multiple applications, ensuring optimal test coverage and data-backed quality signal. * Drive an automation-first approach using the Cucumber/BDD (Behavior-Driven Development) automation framework across UI, API, batch, and Kafka messaging layers, integrated through Jenkins CI nightly pipelines. * Govern quality gates, testing observability, and metrics - contributing TDM coverage and environment availability data to the EQM enterprise metrics framework. * Lead defect triage, root cause analysis, and drive defect prevention initiatives with a focus on data-driven defect closure acceleration. * Oversee release testing readiness, ensuring environment and data dependencies are resolved prior to test execution windows. * Perform application and project risk analysis; recommend quality improvements based on coverage, defect, and environment availability trends. * Participate in Agile sprint planning, story review, and retrospectives as a quality engineering stakeholder - actively contributing to acceptance criteria definition and requirements completeness. Team Leadership & Development * Direct one or more teams responsible for TDM design, dataset generation, environment configuration, and automated test execution. * Partner with Cognizant and other vendor resources to ensure IaC delivery and dataset generation milestones are met within program timelines. * Work with individual team members to understand career interests and support growth through Individual Development Plans (IDPs), mentoring, and technical coaching. * Provide accurate timelines to stakeholders and ensure deliverables meet quality standards without compromising program schedule. Supervisory Responsibilities: * Directs one or more team(s) responsible for design of test cases, automation and execution of testing * Work with individual team members to understand their career interests and help them grow by providing guidance and mentorship * Guide, mentor and help team members to grow using Individual Development Plan and other tools Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. Required * [Required] Deep expertise in Test Data Management (TDM) strategy and execution, including synthetic data generation, data masking, lifecycle governance, and requirements-to-dataset traceability frameworks. * [Required] Demonstrated hands-on experience with AI agentic tools - specifically tools such as Claude Code, GitHub Copilot, or equivalent - including the ability to design, configure, and govern agentic workflows within an enterprise software delivery lifecycle. * [Required] Proven experience embedding AI-assisted automation into CI/CD pipelines (e.g., Jenkins), pull request review processes, and test results analysis workflows. * [Required] Experience applying AI and machine learning techniques to test data generation, coverage gap analysis, defect pattern recognition, and edge case scenario identification. * [Required] Hands-on experience with Infrastructure as Code (IaC) tools and principles - including Terraform and Jenkins pipeline configuration - and one-click environment deployment practices. * [Required] Advanced knowledge of SDLC (Software Development Lifecycle) and quality engineering methodologies under both Waterfall and Agile frameworks. * [Required] Strong experience with BDD/TDD (Behavior-Driven Development / Test-Driven Development) and Cucumber-based automation frameworks in Java, JavaScript, or Python. * [Required] Experience with testing and SDLC tools including Jira, Jenkins, Cucumber, SpiraTest / Zephyr / TestRail / ALM, and CI/CD pipeline orchestration. * [Required] Proficiency with relational databases and query tools (SQL Server, Oracle, DB2). * [Required] Proven ability to manage small- and large-scale projects with strong analytical and written/verbal communication skills. * [Required] Prior management experience leading small to medium-sized teams (5-20) with a demonstrated track record of delivery. * [Required] Experience with AWS / GCP / Azure cloud deployments, microservices architectures, and event-driven application patterns. Preferred * [Preferred] Experience with FIXML (Financial Information eXchange Markup Language) trade data formats and financial services testing environments, including clearing, risk, or derivatives domain knowledge. * [Preferred] Familiarity with synthetic financial data generation tools or equivalent enterprise-scale dataset generation pipelines. * [Preferred] Prior experience with Derivatives Quality Assurance, including Risk and Clearing application testing. * [Preferred] 10+ years of experience in Quality Assurance, Quality Engineering, or related IT disciplines. * [Preferred] Experience building or governing enterprise dataset repositories with version control, compliance workflows, masking standards, and audit trail requirements. * [Preferred] Familiarity with Tableau or equivalent dashboard tooling for real-time coverage and quality metrics visualization. * [Preferred] Experience governing AI-generated outputs in a regulated financial services or enterprise compliance context. Technical Skills: * [Required] Hands-on experience with Infrastructure as Code (IaC) tools and principles - including Terraform and Jenkins pipeline configuration - and one-click environment deployment practices. * [Required] Advanced knowledge of SDLC (Software Development Lifecycle) and quality engineering methodologies under both Waterfall and Agile frameworks. * [Required] Strong experience with BDD/TDD (Behavior-Driven Development / Test-Driven Development) and Cucumber-based automation frameworks in Java, JavaScript, or Python. * [Required] Experience with testing and SDLC tools including Jira, Jenkins, Cucumber, SpiraTest / Zephyr / TestRail / ALM, and CI/CD pipeline orchestration. * [Required] Proficiency with relational databases and query tools (SQL Server, Oracle, DB2). Education and/or Experience: * [Required] Bachelor of Science in Computer Science or a related discipline, or an equivalent combination of education and work experience. * [Preferred] Test management experience leading small to large projects and development of enterprise test plans. * [Preferred] 10+ years of combined experience in Quality Assurance, Project Management, or related IT disciplines. Certificates or Licenses: * None Required About Us The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at . Benefits A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include: • A hybrid work environment, up to 2 days per week of remote work, • Tuition Reimbursement to support your continued education, • Student Loan Repayment Assistance, • Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely, • Generous PTO and Parental leave, • 401k Employer Match, • Competitive health benefits including medical, dental and vision Visit ___ for more information. Compensation • The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education., • In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer., • We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on ___, • All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed. Salary Range $158,600.00 - $263,700.00 Incentive Range 23% to 30% This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance. Step 1 When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume. Step 2 You will receive an email notification to confirm that we've received your application. Step 3 If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. For more information about ___, please click ___. OCC is an Equal Opportunity Employer

Within Kraft Kennedy, the IES is responsible for all cloud and on-premises infrastructure, data center technologies, enterprise applications (e. We are looking for an experienced technology professional with strong experience in Microsoft’s cloud infrastructure, security, and collaboration technol

VistaVu Solutions is an employee-owned tech company on a high growth curve. We deliver full lifecycle ERP implementations, transformation projects, and responsive support through our partnerships with SAP S/4Hana Cloud, SAP Business One, SAP Business ByDesign, Boomi, and Amazon Web Services to mid-market companies in a broad range of industries primarily within the United States and Canada. In addition, we provide customer specific solutions to our customers that enable the customer to be unique, meet their unique requirements and allow them to innovate at speed Our industry-specific expertise, product extensions, and award-winning services help our customers RUN GREAT! It’s our people that make VistaVu unique and different from other technology solution providers. We are intelligent, caring, driven and committed to the vision. We advocate for our customers and earn their trust by understanding their business, using proven processes to serve their needs, and delivering a high return on investment. Our core values shape our culture, define our character, and guide how to make decisions across every level of our organization. Our Core Values • Results: You want to work in a company based on meritocracy where your results determine your trajectory (not time served)., • Trust: When your manager gives you something you use your critical thinking and proactive mindset to find a way to get it done and done well., • User Experience: You appreciate what good customer experience looks like and are driven to consistently go above and beyond for the customer., • Embrace Change: You thrive within a dynamic and evolving organization., • Growth: You are consistently investing into and upgrading your skills and experiences., • Gratitude: You want to feel appreciated, and you look to say thank you loudly and often to others on the team. The Opportunity VistaVu is looking for a seasoned Consultant to join our dynamic S/4HANA Support Team as an SAP FICO Consultant. This opportunity is worth considering if you are looking for a rapidly growing business and an exciting workplace. The successful candidate will be responsible for providing functional support for SAP S/4HANA environments (Public, Private and On Premise) as well as ECC in a production landscape. This role focuses on incident resolution, service requests, minor enhancements, system monitoring, and continuous improvement to ensure stable and efficient business operations. The consultant works closely with business users and other members of the support team to support end-to-end SAP business processes and maintain system reliability. How do you know you are a fit? • You thrive in a collaborative environment., • You are a team player., • You are self-motivated, and results driven., • You have good requirement-gathering skills., • You have good strategic planning and time management skills., • You have strong client engagement abilities. What will you be doing? Application Support • Provide L2/L3 functional support for SAP S/4HANA and ECC in a live production environment, • Analyze, troubleshoot, and resolve incidents and defects within defined SLAs, • Support service requests, configuration changes, and minor enhancements, • Perform root cause analysis and implement corrective/preventive actions Business Process Support • Support core SAP business processes from a Finance (FICO) perspective, • Collaborate with business stakeholders to understand issues and propose solutions, • Translate business requirements into SAP configuration or functional specifications System & Integration Support • Provide functional support for integrations with SAP and non-SAP systems (e.g., CPI, IDocs, APIs), • Coordinate with Basis, Security, and Infrastructure teams as needed for support-related issues Change & Release Management • Support transport management across environments (DEV, QA, PROD), • Participate in regression testing and user acceptance testing (UAT), • Ensure proper documentation for changes, fixes, and enhancements Documentation & Knowledge Management • Maintain functional and technical documentation and post in project repository as directed by the Support Manager, • Create and update training documents, SOPs, Scribe documents, cheat sheets, etc. as necessary, • Support knowledge transfer within the support team What experience do you need? • A minimum of 10 years of SAP experience supporting General Ledger, Accounts Payable, Accounts Receivable, Financial Accounting, Fixed Asset Accounting, • A minimum of 10 years of involvement with a full cycle implementation as well as in support projects., • Hands on experience with S/4HANA Public Cloud, S/4HANA Private Cloud, S/4HANA On Premise and/or ECC., • Professional Services experience is an asset., • Understanding of accounting business processes., • Experienced in FICO integration with focus on other SAP-based ERP modules like MM, SD, PP, and HR/PY., • Bachelor’s degree in financial accounting, Computer Science, or related field., • Certification(s) in S/4HANA Finance & Accounting. What’s in it for you? • Influence the financial management, structure, and direction of our rapidly growing mid-market business., • Competitive remuneration, • Flexible Health and wellness spending account., • Bonus program., • STD, LTD, Life and Critical Illness benefit program., • Work with great people in an environment where we live our core values., • Growth as we provide you with challenges and opportunities to advance your career development and training. At VistaVu Solutions, we are committed to an inclusive and equitable workforce that values, represents and supports the communities in which we work and live. We welcome people from all backgrounds, ethnicities, cultures, and experiences and are committed to maintaining a respectful work environment that also supports the diverse needs of our employees. We encourage applications from all individuals including those who are Indigenous, members of visible minority groups, of varied abilities, persons of any sexual orientation or gender identity and expression, as well as with any other dimension of diversity. VistaVu will make reasonable accommodations for qualified applicants who would require accommodation in applying for this role or throughout our hiring process unless undue hardship would result. Any applicant who requires accommodation should contact VistaVu's hiring team at ___. The applicant should advise VistaVu what accommodations they need to participate in the process.

The Network Engineer will support a multi-cloud Network Engineer supporting AWS, Azure, GCP, and OCI. Certifications such as Versa Certified SD-WAN Engineer, F5-CTS, AWS Advanced Networking, or Azure Network Engineer Associate. As a Network Engineer, you will have deep experience in desig

Senior Azure Infrastructure Engineer / Systems Engineer. We are seeking a Senior Azure Infrastructure Engineer / Systems Engineer to design, implement, and support enterprise infrastructure across Azure cloud and hybrid on-prem environments. Systems Engineering / Infrastructure Engineering roles.

Position: Senior Oracle Cloud Enterprise Account Manager Location: Irving, TX Duration: Full Time Rate: $ Open/Year Local Resource required We are looking for a Senior Oracle Cloud Enterprise Cloud Account Manager (CAM) for Oracle Cloud Infrastructure (OCI - IaaS) is a specialized "hunting and farming" sales role focused on driving the adoption of Oracle's public and private cloud IaaS solutions within large, enterprise-level accounts. Need to act as a trusted advisor to C-level stakeholders, helping clients move from traditional on-premises infrastructure to Oracle Cloud's pay-as-you-go model. Key Responsibilities Sales Target Achievement: Manage the business to achieve or exceed sales targets, KPIs, and revenue objectives for OCI (compute, storage, databases). Relationship Management: Develop, maintain, and grow strategic partnerships with key decision-makers (C-level) at large enterprises. Account Strategy & Planning: Create comprehensive account plans to support short- and long-term goals, identifying new opportunities while farming existing accounts. Pipeline & Forecasting: Utilize Oracle sales tools for lead generation, cold calling, qualification, and accurate monthly/quarterly forecasting. Complex Sales Management: Navigate long, complex sales cycles to deliver high-volume, high-value IaaS, PaaS, or SaaS solutions. Customer Advocacy: Act as a customer advocate to provide guidance on product expertise and translate requirements into solutions, collaborating with internal technical teams. Typical Qualifications & Skills Experience: 12+ years of relevant sales experience in IT software, technology, or cloud solutions, with a proven track record of meeting/exceeding sales goals. Technical Proficiency: Strong understanding of OCI (Infrastructure as a Service) components, including compute, storage, and networking. Negotiation & Closing: Excellent communication, presentation, and negotiation skills to close complex deals. Adaptability: Ability to thrive in a highly competitive, fast-paced, and dynamic environment. Education: Bachelor's degree (or equivalent), with a technical degree or MBA preferred. Enterprise CAM (IaaS) vs. Technical Account Manager (TAM)Enterprise CAM (IaaS): Focuses on sales, renewals, new business generation, and customer "hunting/farming". Technical Account Manager (TAM): Focuses on post-sales customer success, service delivery management, and technical guidance for OCI adoption Please send your resume in word format, following details to or call me @ 972-845-7069 for more information: Name in Full: Contact Details: Email ID: Current Location: Relocation: Availability: Expected Billing Rate: Work Authorization: LinkedIn Profile: DOB(Month and Day): Zip Code: Skype ID: Employer Details if Any:

The Model (Why Top Sales Professionals Join Us) At GHA Technologies, you don’t just close deals—you: ✅ Prospect and win new accounts ✅ Keep and grow those accounts for years ✅ Build a recurring, compounding income stream 👉 This starts as a hunting role 👉 Then becomes your own account portfolio and long-term income and asset growth! Financial Highlights – $5,000 Week One Training Pay and Hiring Bonus! $10k Fast Start Bonus Per Month for 12 months, $120k First Year, requires one new commercial account with at least 250 employees, every two weeks. $1000 per virtual or onsite appointment luncheon bonus Up to $3000 per week for meeting minimum call and one qualified onsite appointment. 200% of the profit margin for the first 90 days of orders shipped. 40% to 59% of the profit margin after 90 days Up to $10k new client account credits Up to $5k new account donation credits Up to $400 of gift cards for business building activities GHA Technologies, Inc. has become the #1 Employee-Owned Value-Added Reseller in America. Past rewards have included #1 Microsoft Western Region VAR, #1 fastest growing company in Arizona, #69 on the CRN Solution Provider 500, #15 2018 CRN Fast Growth 150 List. We sell the latest AI technologies from Nvidia, Dell, HP, Microsoft, Google, Cisco, Lenovo, Apple, VMWare, Adobe, APC, IBM, Nutanix, EMC, Pure Storage, Samsung, Intel, Eaton, and all the hottest AI and Green Data Center, Virtualization, Energy Conservation, Cloud, Storage, Security, Wireless, SD Wan, Video, Identification, and Power Technologies! We also specialize in mission critical product procurement and integration services for some of the largest Corporate, Government, and Education clients in America! Our client base is a who's who of corporate America! GHA employee owners will receive stock shares every year on top of our industry’s leading commissions, bonuses, and promotional offerings! Mission critical, online, vast E Commerce distribution network coast-to-coast warehouse locations support just-in-time delivery. Super convenient, orders placed by 9:00 p.m. EST (8:00 p.m. CST) can be received the next morning for in-stock items. Secure, 24-hour access to your own personal portal customized with special pricing on more than 2 million top selling products from 3,500 manufacturers in the USA and across the globe. We are currently HIRING experienced Sales Professionals nationwide with a minimum of three years direct technology sales experience. We offer a highly lucrative earnings and benefits package with top salespeople earning between $96,000 to $2,000,000 annually. W-2 Employment, Medical, Dental, and HSA Benefits, 401K Retirement Plan, and GHA company stock ownership (ESOP) plan. Please email your resume to and schedule a strictly confidential interview. Visit us at:

Name of Employer: The Options Clearing Corporation Job Title: Principal, Infrastructure Engineering Location: 9111 Cypress Waters Blvd., Suite 400, Dallas, TX 75019 Duties: Maintain and execute organizational policies, procedures and controls, configuration management, release and deployment management, service monitoring, support, and problem management. Responsible for the overall on-premise infrastructure (servers and storage) architecture and CI/CD pipelines. Responsible for optimization, documentation, and support of the infrastructure components of OCC hosted in the on-premises data centers and the AWS cloud. Take ownership of the DevOps discipline and be responsible for managing server/infrastructure related issues in AWS. Responsible for monitoring server and storage performance in on-premise and AWS. Design and build CI/CD platform using Kubernetes, Jenkins, and GitHub Actions. Responsible for CI/CD pipeline build, improvement, and management. Support and troubleshoot infrastructure issues in production environments. Evaluate new tools, technologies, and processes to improve speed, efficiency, and scalability of continuous integration environments. Manage Linux, Windows, VMWARE and Storage on-premise environments. Investigate and perform Root Cause Analysis on reported issues and suggest workarounds before implementing the permanent fix. Design, develop and deploy AWS cloud services, as well as integrate with Microsoft SQL, Microsoft Azure, Cisco compute and networking, or VMware Pivotal/Tanzu and VMware virtualization. Develop financial business applications using Java, Python, Terraform, or CloudFormation. Design and build cloud security architecture for AWS or Azure platforms, which consists of Microservices, Serverless, multicloud, hybrid cloud, compliance and regulatory strategy. Act as a subject matter expert for troubleshooting and resolving complex problems that span several different platforms. Partner with different infrastructure and development teams. Prioritize existing projects and proactively determine areas requiring additional attention, monitoring, or maintenance. Work in collaboration with infrastructure teams, product managers, development teams and architects to provide platform-related knowledge. Up to 40% telecommuting permitted. Education & Experience Required: Bachelor's degree in computer science, engineering, or related and five (5) years of experience as an infrastructure engineer, infrastructure architect, systems engineer, or related Special Skills Required: Must have work experience with each of the following: 1) Design, develop and deploy AWS cloud services, as well as integrate with Microsoft SQL, Microsoft Azure, Cisco compute and networking, or VMware Pivotal/Tanzu and VMware virtualization; 2) Develop financial business applications using Java, Python, Terraform, or CloudFormation; 3) Design and build cloud security architecture for AWS or Azure platforms, which consists of Microservices, Serverless, multi-cloud, hybrid cloud, compliance and regulatory strategy; and 4) Design and build CI/CD platform using Kubernetes, Jenkins, and GitHub Actions. Up to 40% telecommuting permitted. Salary $209,394 - $223,700 Apply: Apply online at ___. No calls. EOE. About Us The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at . Benefits A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include: • A hybrid work environment, up to 2 days per week of remote work, • Tuition Reimbursement to support your continued education, • Student Loan Repayment Assistance, • Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely, • Generous PTO and Parental leave, • 401k Employer Match, • Competitive health benefits including medical, dental and vision Visit ___ for more information. Compensation • The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education., • In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer., • We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on ___ Step 2 You will receive an email notification to confirm that we've received your application. Step 3 If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. For more information about ___, please click ___. OCC is an Equal Opportunity Employer

What You'll Do: Join our dynamic Security Engineering team as a Lead Associate Principal and make a significant impact on our organization's cybersecurity posture. In this role, you'll manage privileged access systems that protect our most critical assets, implement AI-based security capabilities, and help shape our security architecture. This position offers excellent growth opportunities as you'll work with best-in-class technologies while collaborating with cross-functional teams to solve complex security challenges. If you're passionate about cybersecurity and seeking a role where your expertise directly strengthens organizational resilience, this is an ideal next step for your career. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. * Provide 24x7 operational support for the suite of privileged management solutions (e.g., CyberArk, Hashi, PKI), including implementing hot fixes, resolving bugs, troubleshooting issues, performing break-fixes, managing secrets lifecycle, and delivering end-user support. * Maintain robust operational integrity of privileged access management infrastructure throughout its lifecycle (e.g., patching, version control, system upgrades, alignment with OCC/Security standards, etc.). Provide organizational subject matter expert on secrets management and privileged access management architecture, establishing and enforcing security as code principles throughout the environment. * Develop and implement system enhancements to improve platform user experience and automated integrations, while designing long-term solutions to address operational issues through innovative technologies including artificial intelligence for faster detection and remediation of functional and technical problems. Supervisory Responsibilities: None Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. * Advanced knowledge of application authentication and authorization systems (i.e., Active Directory, oAuth 2.0, OIDC, AWS IAM, App Role, k8s, LDAPS, Kerberos, Certificate) * Working knowledge of the cloud ecosystem and CI/CD deployments with Terraform, Ansible, and Jenkins pipelines. * Working knowledge of security architecture design and principles including confidentiality, integrity and availability. Technical Skills: * Expertise in providing operational and engineering support for one or more of the following: CyberArk, HashiCorp Vault, Active Directory Certificate Services (ADCS), HSMs, and Public Key Infrastructure (PKI). * Expertise in scripting languages and developing in one or more of the following languages GoLang, Bash, Python, PowerShell, Ansible, and/or Terraform. * Expert level knowledge of privileged access management methodologies and techniques for on-prem and Cloud implementation. Education and/or Experience: * Experience in one or more of the following disciplines: security operations, development, engineering, or architecture * Experience supporting privileged access management and access controls programs. * Professional or personal experience using AI coding agents such as OpenAI Codex, Claude Code, or Gemini CLI. Certificates or Licenses: * NA About Us The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at . Benefits A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include: • A hybrid work environment, up to 2 days per week of remote work, • Tuition Reimbursement to support your continued education, • Student Loan Repayment Assistance, • Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely, • Generous PTO and Parental leave, • 401k Employer Match, • Competitive health benefits including medical, dental and vision Visit ___ for more information. Compensation • The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education., • In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer., • We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on ___, • All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed. Salary Range $145,200.00 - $236,700.00 Incentive Range 8% to 15% This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance. Step 1 When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume. Step 2 You will receive an email notification to confirm that we've received your application. Step 3 If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. For more information about ___, please click ___. OCC is an Equal Opportunity Employer

Location: Remote USA. This role can be performed anywhere from the United States. The Role This Senior Technical Product Manager role will drive development of connected software experiences that integrate seamlessly with our iconic cameras. This role sits at the intersection of hardware and software, focusing on building intuitive, scalable features that enhance how users connect to and interact with GoPro devices across mobile, cloud, and web platforms. You’ll lead cross-functional efforts to define, build, and optimize experiences that power the GoPro ecosystem. From camera connectivity and media transfer to cloud backup and real-time live preview. You’ll contribute to product strategy, define technical requirements, and ensure on-time delivery in a fast-paced, agile environment. The ideal candidate brings a strong technical background, exceptional collaboration skills, and a user-first mindset, with a track record of delivering cross-platform software features that balance performance, usability, and scale. What You Will Do • As a Senior Technical Product Manager, you will collaborate with leadership and cross functional stakeholders across the business to define, design and bring new software experiences to market., • Working within a SAFe Agile framework, develop + own the strategy, roadmap and execution for new image capture devices that unlock compelling new use cases and software markets, across a portfolio of GoPro software products., • Routinely conduct product research and user testing to validate concepts, features, and designs early and often throughout the software development lifecycle, ensuring the quality, usability and authenticity of our products., • Write clear and concise product requirements that define the goals and key performance elements of each feature, and that are digestible by design, engineering and QA teams., • Define and execute technically complex but intuitive features that have measurable impact, both to the GoPro user experience and our subscription business., • Carry products + features from conception and design, through development, launch and iteration cycles., • Launch, learn, analyze data and iterate. Skills We’re Excited About • 5-8 years of proven experience in software/digital media product development or a related technical role, with at least 4 years of product management experience, collaborating closely with hardware and firmware., • BS/MS in Computer Science or equivalent technical experience; leading discussions with senior engineers and architects around technical decisions, priorities, and tradeoffs impacting customers is a key component of the role., • Deep understanding of and practical experience with software development methodologies and distribution of a software ecosystem across mobile, cloud and web platforms., • An effective leader, communicator, presenter + writer who can use these skills to influence stakeholder groups, who may have conflicting priorities., • Fundamentally analytical. You make data driven decisions and use key insights to prioritize your roadmap and influence decision making across the organization., • Experience driving technical product + go-to-market strategy, and design discussions with cross functional groups., • A passion for building new, innovative technologies and software solutions. Bonus Points For • A curiosity about GoPro products and a learning mindset. You like to understand why things work the way they do (or don’t)., • A passion for video capture + editing, action sports, travel or other core GoPro verticals, as well as an understanding of the pain points these users face during these activities., • An ability to understand the bigger picture and how your work plays a critical role in its success. Why Work With Us? Create your own destiny. GoPro enables you and trusts you to get your own job done, because we believe that autonomy in role brings out the best in our employees. Live your best life. We’ve adopted remote and flexible work arrangements to support work at GoPro alongside our commitment to supporting employee wellbeing, belonging and connection with one another. Work with leading edge technologies. We encourage employees to cultivate and use the latest and greatest technology, to provide the best solutions to serve our customers. We celebrate creative solutions that bring innovation to GoPro technology. GoPro Highlights • Get your very own GoPro camera + gear, • Medical, dental, and vision insurance – premiums are 100% paid for employees, 80% paid for dependents, • Life insurance and disability benefits, • Generous time off policy, • 12 weeks paid parental leave for new parents, • Pre-tax and Roth 401(k) options, • Discounted employee stock purchase plan (ESPP), • LiveHealthy monthly wellness reimbursement, • Wellness programs including 1:1 Coaching, 1:1 Therapy sessions, and mental health resources, • Innovative remote-friendly wellness classes and events, • Flexible work arrangements, • Monthly phone and internet reimbursement, • Professional + personal development opportunities, i.e. LinkedIn Learning, technology trainings, certifications, Peer-to-Peer learning, conferences and more, • Opportunities to get involved in the causes that you care about (annual camera donation + volunteer events) GoPro is proud to be an Equal Opportunity Employer. The pay range for this role is between $131,000 - $199,300. Actual pay within the range is dependent on multiple factors, including your residence location and prior work experience. Equity, benefits, and a discretionary bonus may be additional forms of compensation for this role and are not included in the provided pay range. #LI-Remote #LI-EC1

Title: Senior Frontend Developer Location: Remote Duration: Fulltime Salary: $Open Role Overview We are looking for a hands-on Senior Front-End Developer who can immediately contribute to building, optimizing, and owning enterprise-grade web applications. This is not a UI-only role — the developer is expected to understand backend integration, Azure-hosted architectures, performance, security, and real-world production concerns. The ideal candidate writes clean, scalable React code daily, works closely with backend (.NET/Azure) teams, and is comfortable collaborating with offshore developers and business stakeholders. Responsibilities • Design, develop, and document enterprise-grade React applications using TypeScript, • Ensure applications perform smoothly across desktop and mobile browsers, • Own front-end performance, responsiveness, and usability, • Work closely with backend teams on API contracts, error handling, and security, • Collaborate with designers to ensure UX feasibility and consistency, • Review code, enforce standards, and mentor junior developers, • Debug complex production issues and drive root-cause analysis, • Support and modernize legacy web applications, • Participate actively in Agile ceremonies (stand-ups, sprint planning, reviews), • Work effectively with offshore development teams, • 7+ years of hands-on front-end development experience, • Strong, hands-on React with TypeScript (functional components, hooks, state management), • Expert-level CSS (responsive layouts, performance-friendly styling), • Solid understanding of frontend architecture patterns, • Experience integrating React with .NET backend APIs, • Working knowledge of Azure-hosted applications (App Services, APIs), • Experience with code reviews, testing, and deployments, • Strong understanding of web security best practices, • Comfortable working in Agile / Scrum environments, • Experience with C# / .NET (even if not daily coding), • Familiarity with Azure services and cloud-hosted front ends, • Experience with SQL or Cosmos DB (from a frontend integration perspective), • Exposure to frontend testing frameworks, • Experience working in enterprise or SaaS products We look forward to hearing from you at the earliest.

The Customer Success Manager (CSM) for Managed Business Services is the primary owner of the customer relationship post-implementation, responsible for ensuring customers realize measurable value from our managed services offerings. This role blends strategic partnership, operational execution, and proactive service management to drive retention, satisfaction, and long-term growth. Unlike traditional CS roles, this position requires a strong ability to orchestrate ongoing service delivery, manage expectations, and translate customer outcomes into clear success metrics. The CSM serves as the voice of the customer while ensuring commitments are met consistently and at scale. Customer Value & Relationship Management • Serve as the primary point of contact for assigned managed services customers, owning the overall relationship and success plan, • Develop and maintain customer success plans aligned to contracted services, business objectives, and desired outcomes, • Lead regular customer touchpoints (QBRs, monthly check-ins, service reviews) focused on value realization and performance, • Act as a trusted advisor, helping customers optimize usage and outcomes from managed services Service Delivery Oversight • Partner closely with managed services delivery, operations, and support teams to ensure consistent, high-quality execution of managed services, • Monitor service performance against SLAs, KPIs, and contractual commitments, • Proactively identify risks to delivery, adoption, or satisfaction and drive mitigation plans, • Coordinate escalations and ensure timely resolution of issues impacting customer experience Adoption, Retention & Growth • Drive adoption of managed services offerings and best practices to maximize customer outcomes, • Identify expansion and upsell opportunities in partnership with Sales and Account Management (CS qualified leads), • Support renewal processes by demonstrating realized value and service performance, • Advocate for customer needs internally to influence service enhancements and roadmap priorities Data, Reporting & Continuous Improvement • Track and report on customer health, service metrics, and success outcomes, • Leverage customer feedback, usage data, and performance trends to drive continuous improvement, • Contribute to the development of scalable processes, playbooks, and best practices for managed services CS, • Maintain accurate customer records and activity tracking in CRM (e.g., Salesforce, Gainsight), • 5+ years of experience in Customer Success or Account Management - preferably in a managed services or SaaS environment, • Strong understanding of SLAs, service metrics, and operational delivery models, • Proven ability to manage multiple customers and priorities in a fast-paced environment, • Excellent communication and stakeholder management skills, including executive-level engagement, • Experience driving customer retention and satisfaction through proactive engagement, • Experience with Gainsight platform and CRM tools (preferably Salesforce), • Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context., • Bachelor’s degree required What Success Looks Like in This Role • Customers consistently meet or exceed contracted service outcomes, • High renewal rates and strong customer advocacy, • Proactive risk identification and resolution, • Clear, repeatable success motions that scale across the managed services portfolio At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include: • Unlimited PTO for salaried employees – because flexibility fuels success, • Comprehensive medical, dental, and vision coverage, • Health Savings & Flexible Spending Accounts, • 401(k) with company match to invest in your future, • Volunteer Time Off (VTO) to give back to causes you care about, • Life and pet insurance for peace of mind, • Employee Assistance & Mental Health Programs, • Charitable giving opportunities At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. The base salary for this position will be $78,700 - $150,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level. #LI-MN1 About Model N Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit ___. Equal Opportunity Statement Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference for more information. For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at ___ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Position Title: SENIOR SOFTWARE ENGINEER (Full Time, Exempt) Who’ll You Report To: Sr. Engineering Manager About the Role We are modernizing our backend systems, migrating from Magic XPA to a serverless Node.js architecture. We’re looking for full-stack engineers who can quickly learn Magic XPA, understand its structure, and help us transition to modern cloud-based solutions. This role is ideal for engineers with experience in legacy system modernization, low-code/4GL platforms, and serverless technologies. If you enjoy reverse-engineering existing applications and architecting scalable solutions, we’d love to hear from you! Job Responsibilities: • Evolve and extend the custom XPA based platform to meet growing business needs., • Design and implement a serverless Node.js system to replace legacy components., • Collaborate with cross-functional teams to ensure a smooth transition with minimal disruption., • Migrate and optimize data from legacy databases to modern cloud-based storage solutions., • Develop APIs, event-driven workflows, and integrations with external systems., • Support and troubleshoot production issues related to both the legacy and new platforms during the transition., • Java/Kubernetes backend application development. Qualifications: • Experience with legacy system modernization, including migrating from older platforms to modern architectures., • Strong backend development experience with Node.js (TypeScript preferred), AWS Lambda, DynamoDB, API Gateway, and event-driven architectures., • Strong database skills (SQL Server preferred, PostgreSQL, or MySQL databases)., • Ability to reverse-engineer complex systems and document findings., • Java and/or Kubernetes experience is a plus., • Familiarity with low-code/4GL platforms (Magic XPA, Progress OpenEdge, Uniface, OutSystems, etc.) is a plus., • Knowledge of message queues (SQS, Kafka, etc.) and distributed systems is a plus., • Hands-on experience with benefit enrollment workflows is a plus. What We Offer Base salary: $110,000- $150,000 annually. Eligible for quarterly bonus earnings, up to 10% of annual salary. Actual compensation offered may vary depending upon many factors, including a candidate’s skills, qualifications, experience, and location. Salary is only one component of the Vimly Benefits Solution Total Rewards Program. Vimly offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package: • Medical, Dental and Vision Coverage, • 401(k) Retirement Plan, • 20 PTO days accrued within the first year (includes sick time), • 12 holidays per year, Diversity Time Off and Paid Volunteer Time Off, • Life and AD&D Insurance, • Long-term and Short-term Disability Insurance, • Voluntary Life Insurance, • Voluntary Long-Term Care (LTC) insurance, • Voluntary Pet Insurance, • Voluntary Legal Plan, • Health Savings Account (HSA), • Flexible Spending Accounts (FSA), • AFLAC Voluntary Benefits, • MetLife Voluntary Benefits, • Employee Assistance Program Vimly Benefit Solutions is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Vimly is also committed to the full inclusion of all qualified individuals. As part of this commitment, Vimly will ensure that persons with disabilities are provided reasonable accommodations. Vimly is prepared to modify or adjust the job application process, or the job or work environment, to make reasonable accommodations to the known physical or mental limitations of the applicant or employee, unless the accommodation to impose is an undue hardship. If reasonable accommodation is needed, please contact ___.

As the Senior Salesforce Technical Architect, you will own the integrity and strength of our Salesforce operations and environment. You’ll be acting as a leader and trusted advisor to our multiple departments leveraging Salesforce and its integrated technologies, as well as be an effective mentor for individuals seeking to better understand, improve upon, and maximize their Salesforce experience. You will be the final decision maker with regards to technical requirements when it comes to platforms that integrate with Salesforce. Additionally, you will act as the point of contact between Salesforce and Quest, handling contract negotiations and additional product requests. You will need a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain trust to get your visions built into successful solutions. • End-to-end management and implementation within our Salesforce Platform., • Build out secure integration architecture within our Salesforce Org to interface with external systems and partner integrations such as Sage Intacct, Conga, DemandFarm, Workbench, Dataloader, Marketo, and other native and non-native integrations (from additional AppExchange partner integrations to third-party webhook & API based integrations)., • Evaluates and implements new architecture, either custom or managed, that ultimately leads to the streamlining of existing processes and improves efficiency of others., • Reviews new product purchases that will integrate with Salesforce for security and existing architecture considerations and provides pre-purchase support as requested, • Usage of Salesforce development technologies including Apex, SQL, XML, Java, and jQuery., • Developing new and maintaining existing security protocols (working knowledge of oAuth, SSO/SAML)., • Responsible for driving (continuous integration/continuous deployment) implementation using sandbox tools and other Salesforce Packages., • Responsible for developing the roles & permissions of our users, including setting object & field permissions and developing role-specific page layouts, process flows, reports, dashboards, etc., • Adheres to the Quest Analytics Values and supports a positive company’s culture., • Responds to the needs and requests of clients and Quest Analytics management and staff in a professional and expedient manner., • Familiar with project management fundamentals, leading workloads and projects to completion, and driving what work is getting done., • Leads the evaluation and resolve for technical debt related to Salesforce and its integrated technologies., • Point of contact for communications coming from Salesforce, including new product offerings, platform issues, and contract negotiation., • Participate in the training and/or mentoring programs as assigned or required, • Adheres to the Quest Analytics Values and supports a positive company’s culture., • Responds to the needs and requests of clients and Quest Analytics management and staff in a professional and expedient manner., • Other Duties As Assigned., • Bachelor’s degree or 5 years of developer experience in lieu of degree., • 4-7+ years of professional experience as a Salesforce Developer and Technical Architect, • Salesforce Platform Certifications; Platform App Builder and Integration Architecture, • Foundational experience with multiple Salesforce Cloud Solutions across many lines of business; sales, marketing, operations, support, and accounting usage/best practices., • Working knowledge of security protocol including SSO, SAML, OAuth and data security within the Salesforce platform, • Working knowledge of Salesforce development languages including Apex, SOQL, SOSL, XML, and JavaScript, • Working knowledge of REST/SOAP APIs, • Working knowledge of Salesforce AI (Agentforce 360), and experience with utilizing/incorporating other AI-based tools (i.e. Microsoft Copilot, Claude) and processes into systems & workflows, • Experience with Salesforce sandboxes; development, staging, and deployment processes, • Self-motivated and able to work in a fast-paced, deadline-oriented environment, • Excellent troubleshooting, listening, and problem-solving skills, • Proven ability to solve complex issues, • Customer focused, • Works well in a team environment What you’ll appreciate:•Workplace flexibility – you choose between remote, hybrid or in-office•Company paid employee medical, dental and vision•Competitive salary and success sharing bonus•Flexible vacation with no cap, plus sick time and holidays•An entrepreneurial culture that won’t limit you to a job description•Being listened to, valued, appreciated -- and having your contributions rewarded•Enjoying your work each day with a great group of people Apply TODAY!___ About Quest AnalyticsFor more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here. Visa sponsorship is not available at this time. Preferred work locations are within one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois (outside of Chicago proper), Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, or Wyoming. Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence ___ NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time. Any job posting displayed on websites other than ___ or ___ may be out of date, inaccurate and unavailableWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a ___ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a ___ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in ___, committed to making a positive impact on its customers, employees, and communities. The Role Join our dynamic team as a Senior Site Reliability Engineer on the Vault Platform team, where you'll ensure the scalability and reliability of our enterprise applications. You'll tackle complex challenges at a global scale, drawing on your deep expertise in Java and modern open-source technologies to make a tangible impact on production systems. You should have extensive experience with Java applications and the latest open-source technologies, ideally from enterprise software development or a high-growth tech company. As a Senior SRE, you'll need to be naturally curious and skilled at problem-solving. You'll also bring a unique engineering perspective, understanding how systems integrate in production to operate at a global scale for hundreds of customers across North America, Europe, and Asia. • Build Cloud Infrastructure: Rapidly build new cloud infrastructure from scratch, adhering to software development best practices, • Drive Reliability & Scalability: Ensure our platform meets the scalability and reliability needs of our hundreds of global customers (across North America, Europe, and Asia), • Lead Incident Management: During an incident, effectively lead triage and mitigation efforts, potentially performing periodic on-call duty for escalations, • Automate & Optimize: Develop tools and automation to eliminate manual work and reduce issue resolution times, • Full-Stack Diagnostics: Proactively learn all necessary systems to provide full-stack diagnostics and determine root causes of production problems, • Strategic Engineering Partnership: Strategize with engineering teams on complex problems, offering insights on what will work at scale (supporting 2M+ users) and guiding development decisions before features ship, • Influence Design: Participate in engineering design reviews of new features and drive initiatives to improve operational efficiency and platform scalability, • Cross-functional Collaboration: Partner effectively with Product Management, Design, and QA to deliver cutting-edge solutions and direct customer value, • Backend Focus: Work across multiple layers of our technology stack, with a primary focus on backend development, and opportunities in frontend and infrastructure, • Effective Communication: Communicate clearly with engineering teams, succinctly describing problems for seamless hand-offs during outages with both technical and non-technical audiences, • Mentorship: Actively mentor team members, contributing to a positive and high-performing team environment, • Deep Java Expertise: 5+ years of experience in Java development, with a strong preference for experience within enterprise cloud software companies, • Operational Experience: Hands-on operational experience in a high-volume or critical production service environment, including incident management and root cause analysis, • Code Quality: Proven ability to write clean, testable, readable, and maintainable code within a collaborative team setting, • Open Source Proficiency: Hands-on experience with a range of open-source technologies, such as Spring, MySQL, Hibernate, Solr, Maven, Git, Tomcat, Linux, AWS, Vagrant, Docker, and Kubernetes, • Database Mastery: 3+ years of experience in relational databases with expert-level SQL skills, • Scripting Skills: Solid scripting proficiency with languages such as Shell, Bash, Ansible, Python, Go, Ruby, etc., • Leadership & Communication: Demonstrated history of incident management and leadership ability, with effective communication skills across all levels (individual contributors to executives), • Mentorship: Proven record of making your team better through mentorship, • This role requires a working schedule of Monday - Friday, 2 PM - 10 PM PST, and candidates must be located in the HST or PST time zones to be considered, • Applicants must have the unrestricted right to work in the United States. Veeva will not provide sponsorship at this time, • Medical, dental, vision, and basic life insurance, • Flexible PTO and company paid holidays, • Retirement programs, • 1% charitable giving program, • Base pay: $110,000 - $270,000

Are you interested in working for a growing company, as part of a great supportive accounting team? Are you looking for an exciting opportunity in the medical IT industry? Do you seek a career, rather than just a job? If yes, you need to consider this role with PaxeraHealth Corp. PaxeraHealth is now hiring a Customer Care L3 Engineer to join our Implementation and Customer Care team. Don’t miss out on this great opportunity with a growing company. We seek an individual who will embrace our culture of excellence, service and integrity. As a developer of technologies that help manage millions of medical images every year, PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need, including our AI solutions. As such, we are one of the best and brightest medical solutions companies for whom to work. This position is ideal for someone with a strong background in PACS/Healthcare IT, excellent problem-solving skills, and a passion for customer support. This is a Remote Position located in the USA for our company that is located in Newton MA We offer on the job training, and a respectful, friendly work environment in a growing company! • Serve as the highest level of technical support for PaxeraHealth clients., • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems., • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments., • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions., • Document project activity, contribute to knowledge-based content, and perform root cause analysis., • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests., • 5+ years supporting or implementing PACS or similar Healthcare IT software., • Bachelor’s degree in Computer Science or related field (or equivalent experience)., • Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE., • Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)., • Technical knowledge in:, • Networking: TCP/IP, VPNs, NAT, VLAN, • Databases: SQL Server, queries, management, • Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML, • Tools: Wireshark, IIS, Apache, OpenSSL, • Strong communication and interpersonal skills with a customer-first mindset. What We Offer in Return: • A Competitive Wage/Salary!, • Remote position, • Working for a rapidly growing company in the dynamic healthcare technology field!, • Benefits to include:, • Company Health, Vision and Dental insurance, • Life Insurance, • Paid Holidays, • Paid Vacation, • Paid sick time, • Paid personal days, • Work with an outstanding and dedicated team of accounting, IT, Marketing, and Administrative professionals who are committed to our company’s growth, • Work for a company whose values include: Integrity, Hard Work, Exceptional Service and Innovation Our Team Our most valuable assets are the talented, purposeful people on our team. In fact, they are the backbone of PaxeraHealth. We provide an environment that attracts, motivates, and retains the best people, enabling us to be highly productive and consistently achieve excellent results. Our entire team shares a passion for exploring new ideas, overcoming challenges as well as designing, creating, and delivering market-leading health IT solutions and services. Their unique mix of skills and qualifications matches our customers’ needs, to ensure the delivery of great, purpose-built, customized software applications for healthcare providers – now and for the future. If interested in this exciting opportunity to work for a company with tremendous growth potential, one which embraces diversity, offers a respectful, friendly work environment, yet one charged with the energy and excitement, please send your resume with salary requirements now! Don’t miss out on this great opportunity.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We are seeking a Staff Developer on our Growth Team, focused on building net-new self-serve experiences, evolving the underlying systems and integrations that power Product Growth, and driving rapid experimentation and feedback loops across our expanding B2B product suites. You’ll serve as the technical DRI for new growth capabilities, owning architectural decisions and ensuring cohesive execution across teams. This is a remote opportunity within Canada and the US. What we're looking for: * 8+ years of professional software development experience in a production SaaS environment. * Hands-on experience building and evolving experimentation platforms (feature flagging systems, A/B frameworks, event pipelines, analytics integrations). * Proven ability to design scalable instrumentation strategies and ensure high data integrity across complex product surfaces. * Experience leading cross-team technical initiatives that span frontend, backend, and data systems. * Proficiency in Go. * Demonstrated ability to lead cross-team technical initiatives and influence engineering direction beyond your immediate team. * Excellent written and verbal communication skills, with the ability to align engineering, product, and data stakeholders around complex technical decisions. What you can expect: * Play a foundational role in shaping how Product Growth operates across 1Password’s enterprise offerings. * Identify and drive platform-level improvements that enable consistent experimentation capabilities across multiple product surfaces. * Partner with product, design, and data leaders to ensure experiments are technically sound and strategically aligned. * Establish guardrails and best practices to ensure experimentation velocity does not compromise performance, reliability, security, or data integrity. * Mentor engineers and contribute to leveling up experimentation fluency across the organization. * Influence roadmap decisions by grounding strategy in technical constraints and opportunity analysis. * Maintain hands-on involvement in implementation work where architectural depth is required. Bonus points for: * Experience scaling product-led growth in a B2B SaaS organization. * Experience designing experimentation systems in compliance or security-sensitive environments. * Familiarity with analytics platforms (e.g., Amplitude, Looker, Qualtrics). USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $167,000 CAD and $242,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers in the San Francisco area, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle., • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,300 - $193,500 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

GitLab is an open-core software company that develops the most comprehensive ___, used by more than 100,000 organizations. Our ___ is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like ___ and ___, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. As the Senior Professional Services Technical Architect, you'll be a key technical leader within GitLab's Professional Services organization. You'll guide customers through complex, high-impact engagements so they can realize the full value of the GitLab platform. You'll own the end-to-end technical architecture across projects in the Americas. This starts with discovery and scoping and continues through detailed design, delivery, and validation of our engagements. You'll make sure every solution aligns with customer goals and GitLab best practices. You'll report to regional Professional Services leadership and translate business and technical requirements into quality deliverables that can be reused across projects. You'll lead projects with multiple consultants and provide expert DevSecOps and AI-driven development guidance that drives successful adoption and long-term outcomes. In your first year, you'll deliver high-impact customer engagements while refining our architectural standards and delivery approaches. You'll establish yourself as a trusted technical advisor to customers and a go-to resource for complex implementations within the team. You'll deepen collaboration with Sales, Product, Engineering, and Professional Services Engagement Managers. You'll also strengthen how we approach discovery, design, and delivery across on-premises and cloud environments. It's a unique opportunity to shape how GitLab designs and delivers technical solutions for some of the world's most innovative companies. You'll help define the future of DevSecOps and AI-assisted delivery through hands-on architecture, mentorship, and thought leadership. • Delivering high-level technical architectures for complex GitLab implementations, including infrastructure, security, and integration designs that align with each customer's goals and constraints, • Leading large-scale migrations from source systems to GitLab using tools like Congregate, and defining detailed cutover and validation plans to minimize risk and downtime, • Designing and deploying GitLab environments on customer on-premises and cloud providers using the GitLab Environment Toolkit, Terraform, and Ansible in line with GitLab reference architectures, • Providing DevOps and DevSecOps consulting, including CI/CD, cloud, and SCM modernization, and guiding customers on best practices using GitLab Flow, Pipeline Components, and AI-assisted development workflows with GitLab Duo, including code suggestions, chat, and agentic tools that accelerate software delivery and improve developer productivity, • Coordinating technical implementation activities across internal Professional Services consultants, partner consultants, and customer teams to ensure aligned, on-time, and high-quality delivery, • Creating and maintaining technical collateral such as delivery kits, runbooks, and training materials that enable consistent, repeatable services delivery across regions and partners, • Leading technical discovery and solution design sessions with customers and partners, translating business objectives and constraints into clear, actionable technical requirements and statements of work, • Supporting Professional Services leadership by vetting partner consultants and new hires for technical depth and delivery experience, and providing enablement sessions on new or strategic service offerings, • Deliver high-level designs and oversee GitLab deployments to customer environments (on-premises and cloud providers) using Terraform, Ansible, and the GitLab Environment Toolkit, ensuring solutions align with GitLab reference architectures and defined customer expectations., • Engage with customers under a Statement of Work, driving high-quality outcomes such as increased adoption and usage of the GitLab platform., • Plan and execute migrations from source systems to GitLab using tools such as Congregate, ensuring data integrity, minimal disruption, and clear communication with stakeholders., • Provide DevSecOps consulting, including guidance on frameworks like GitLab Flow and DORA best practices. Help customers adopt AI-assisted development practices with GitLab Duo, including code generation, chat, and agentic workflow features, to modernize their software delivery practices and drive GitLab adoption., • Lead and mentor Professional Services and partner consultants by coordinating implementation activities with developers and customer points of contact, and by sharing best practices, communication approaches, implementation strategies, and reusable documentation, delivery kits, and training materials on large-scale enterprise engagements., • Partner with Professional Services Engagement Managers, customers, partners, and GitLab Professional Services Engineers to scope and create Statements of Work, lead technical discovery sessions to understand business goals, technical constraints, and requirements, and provide level-of-effort estimates, risk identification, trade-off discussions, and architecture recommendations that translate into clear, actionable designs and task-level work to support successful delivery., • Stay current on GitLab product releases, features, and fixes, and proactively share relevant updates and insights with the Professional Services team through enablement sessions and asynchronous communication., • Support Regional Delivery Managers with technical vetting of partner consultants and new hire candidates, as well as staffing assessments for complex Statements of Work., • Demonstrated progressive experience delivering complex, customer-facing technical consulting engagements from discovery and design through implementation and handover, ideally within a technology or software professional services environment. Strong background in professional services delivery models and technical consulting, including the ability to define, estimate, and communicate task-level work and align technical solutions with customer business goals., • Proven ability to design and document scalable architectures for GitLab or similar DevOps platforms, including infrastructure, security, and integration patterns across on-premises and cloud environments, with the strategic thinking and technical acumen to translate customer requirements and constraints into robust reference architectures, migration approaches, and implementation roadmaps., • Experience leading cross-functional delivery teams (for example, Professional Services engineers, partner consultants, customer technical leads, and architects), with a focus on clear technical direction, collaboration, and shared accountability for outcomes., • Deep familiarity with modern DevOps and DevSecOps practices and tooling, including source code management, continuous integration and continuous delivery, and infrastructure as code, with hands-on experience implementing these in enterprise environments., • Hands-on experience with infrastructure-as-code and configuration management tools, particularly Terraform and Ansible; familiarity with migration tools like Congregate and the GitLab Environment Toolkit., • Excellent communication and interpersonal skills, with the ability to lead technical discovery sessions, explain complex concepts to both technical and non-technical stakeholders, and build trusted advisor relationships with customers and partners., • Ability to operate autonomously in a fully remote, distributed, and asynchronous work environment, while managing multiple concurrent engagements, maintaining consistent target billable utilization, and adapting to ambiguity and change., • Experience with DORA metrics and software delivery performance measurement, with the ability to help customers establish baselines, set improvement goals, and leverage GitLab's analytics capabilities to track deployment frequency, lead time, change failure rate, and recovery time, is a plus. The Professional Services team at GitLab helps customers get the full value of our platform through consulting, implementation, and enablement services. We design, deliver, and improve service offerings and delivery models that drive successful outcomes, accelerate adoption, and support long-term customer success. Our team includes managers, architects, engineers, project managers, and other specialists across multiple regions, and we work asynchronously to support customers globally and maintain continuous progress. We emphasize open communication with customers and internal teams and adapt how we work as their needs evolve. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $144,500 - $309,600 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations. Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries. Role The Senior Commissioning Engineer will own and implement the Serverfarm commissioning strategy in the execution of L4-L5 commissioning activities they are leading. They will drive quality by recommending and enforcing standards for testing the functional performance critical infrastructure systems, helping DEV teams to validate new equipment and suppliers, ensuring QA and QC of documentation, and identifying training requirements for new equipment and updated sequence of operations (SOO) for operations. This role is pivotal in enhancing ServerFarm’s competitive edge through delivery of cutting-edge technology solutions that are aligned for Operations and business requirements and future growth. The ideal candidate will be comfortable traveling 50% of the time to our data center locations in the Houston, Texas and Atlanta, Georgia regions. • Leads projects within the commissioning program to ensure evidence of performance and compliance as required by internal processes and customer requirements. Ensures quality of systems performance and workmanship by collaborating on and enforcing internal and external stakeholders’ and vendors’ adherence to rigorous, yet efficient testing standards, and ensures timely entry of complete and accurate documentation in the commissioning tool., • Ability to translate customer and operational requirements into technical details that support business realities around cost, quality, timing, scalability and sustainability for Serverfarm’s data center portfolio., • Ability to maintain ownership and focus in a fast-paced work environment while effectively prioritizing work., • Detail-oriented mindset with a commitment to accuracy and delivering high-quality and timely business outcomes., • Ability to work independently and as part of a team, managing multiple tasks with competing deadlines., • Strong written and verbal communication skills to effectively collaborate with team members and internal and external stakeholders, vendors and customers., • Bachelor’s degree in mechanical, electrical or closely aligned engineering discipline, or commensurate industry experience or military experience in lieu of degree may be acceptable., • 7+ years of engineering, installation, or startup/commissioning of electrical and mechanical systems., • Chartered or Professional Engineer (PE)., • Experience of working with large global data center providers in multiple regions globally., • Knowledge of local building codes and safety regulations in multiple jurisdictions., • Knowledge of critical data center equipment (Generators, Uninterruptible Power Supplies, Switchgear,Transformers, Power Feeders, Chillers, Plumbing, Fire Detection/Suppression, Air Handling Units, Computer Room Air Handling/Conditioning Units, Chillers, UPS, CRAH, CRAC…)., • Strong record of mentoring and growing teams., • Excellent verbal and writing communication skills., • Regular travel (50% - 45% domestic/5% international) to data center locations to support Commissioning activities (L3-L5)., • Vendor Factory visits and qualification (10%).

Helping our clients achieve their goals starts with attracting and obtaining top talent. We look for highly innovative and bright individuals; give them the tools they need, then give them the freedom to do what they do best. We empower our employees to make the best of their opportunities in a rewarding and challenging environment. We have a passion for excellence. Our employees thrive on making a difference and generating results for our clients in a flexible environment that offers support and camaraderie. No matter where you are located throughout the globe, DPRA offers vast learning opportunities and a flexible work style to help our staff manage responsibilities and add balance to their lives. Along with a flexible workplace, DPRA offers a Total Rewards program that provides its employees with not only a competitive salary but also covers a wide variety of benefits and programs! If you are looking for a challenging position in an innovative company, then this is the position for you. DPRA is seeking a UX Engineer for fully remote, full-time role. This position is responsible for driving the end-to-end user experience strategy and execution for a large-scale DoD AI/ML platform. This role blends product management, UX strategy, and visual design leadership, ensuring platform capabilities are translated into intuitive, mission-aligned user experiences. Essential Job Duties and Functions: • The ideal candidate thrives in a fast-paced environment requiring complex problem solving and cross-functional collaboration. This individual will work closely with platform architects, data science and data engineering leads, product manager(s), engineering teams, and DoD customers to translate technical capabilities into validated UX concepts, workflows, and mockups., • Acts as a key member of the delivery team, ensuring UX/UI designs are aligned with project objectives, customer needs and operational constraints. Works with QA and DevOps to ensure delivered capabilities meet usability, performance, and quality standards., • Leads customer engagement and validation efforts, including Joint Application Development (JAD) sessions, usability testing, and iterative design reviews. Ensures designs are continuously vetted with stakeholders and evolve based on user feedback., • Collaborates with the Client on the design of product—including data, AI’ML models, security compliance, customer organizational requirements and system architecture—to ensure user workflows align with technical capabilities and cross-functional requirements. Translates these architectures into user-centric design artifacts, mockups, and interaction models., • Responsible for the creation of UI/UX design specifications, workflows, and early stage mockups to guide development teams. Establishes and maintains UX/UI standards, design systems, and best practices, ensuring consistency, accessibility, and scalability., • Bachelor’s degree in Computer Science, Human-Centered Design, Product Design, Interaction Design, or related field (or equivalent experience), • Minimum 5 years of experience performing similar functions on DoD or commercial programs/projects, • Experience working on complex platforms or enterprise systems, preferably AI/ML or data-intensive environments, • Demonstrated ability to translate technical architectures into user-centric workflows and designs, • Strong experience facilitating customer workshops, Joint Application Development (JAD) sessions, and usability testing, • Proven ability to collaborate with product managers, architects, engineers, and QA teams, • Experience creating wireframes, mockups, and interactive prototypes (e.g., Figma or similar tools) into production UI, • Ability to analyze user needs and data to define and document effective solutions, • Strong communication skills with the ability to present to both technical and non-technical stakeholders, • Ability to contribute across all phases of the Agile development lifecycle, with emphasis on design, planning, and validation, • Ability to work directly with Functional Subject Matter Experts to define requirements and refine user interfaces, • Willingness to travel as needed, • Must be a US Citizen with an Active DoD security clearance Preferred Qualifcations:, • Experience supporting DoD AI/ML platforms, data platforms, or geospatial systems, • Familiarity with Agile tools (e.g., Jira) and frameworks (Scrum, SAFe), • Experience in front-end technologies (HTML, CSS, JavaScript frameworks) for effective collaboration with development teams (not a primary coding role), • Experience with AWS, GCP or other cloud platforms, • Experience developing or contributing to design systems and UX governance frameworks, • Certifications in Product Management, UX Design, or Agile methodologies (CSM, SAFe, etc.), • Other relevant Technical and Agile certifications (i.e. Certified Scrum Master, Microsoft (MCSD, MCSE) Certifications, SaFE Certifications, etc.)