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A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses

Are you an ornithology student (or biology student with a passion for birds) who loves sharing your knowledge in fun, engaging ways? Do you want to help make bird science more accessible, relatable, and exciting for a wider audience? Then this opportunity might be perfect for you! I’m Steph, a bird content creator on TikTok and podcast host of That Quirky Bird Girl. I’m building a brand that inspires curiosity about birds and connects people through shared wonder, even if they don’t have a scientific background. I’m looking for a passionate student to join me as an intern to help research, create, and refine educational content about birds for social media! What You’ll Do: - Research & Fact-Check – Help ensure bird-related content is scientifically accurate while staying accessible to a broad audience. - Content Brainstorming – Collaborate on ideas for TikToks, YouTube posts, and podcast topics that blend science with entertainment. - Assist with Writing & Editing – Help draft engaging captions, scripts, or bite-sized science facts for social media. - Occasional On-Air Contributions – There may be opportunities to join my podcast to discuss cool bird topics you’re passionate about! - Engage with the Community – Help answer common bird-related questions in comments or suggest engaging ways to respond to trending topics. - What I’m Looking For: - Ornithology, Biology, or Environmental Science student (or someone with deep bird knowledge and passion) - Strong research skills – ability to find and distill scientific information into fun, digestible content - Interest in social media and education – no need to be an expert, but enthusiasm for learning how to engage audiences is a plus! - Creativity and a sense of humor – this isn’t dry academia; we make birds fun! - Reliable, communicative, and self-motivated – this is a flexible role, but I need someone who can take initiative Why This is Cool for You: - Hands-on social media experience – Learn how to translate science into engaging content - Potential resume booster – Gain experience in science communication and digital outreach - Unique learning opportunity – Work directly with a growing creator who is passionate about birds and community-building - Flexible hours – This role is designed to fit your academic and personal schedule Location: Remote (Preference for U.S.-based applicants) or NYC Type: Contract (1099 Independent Contractor) Compensation: Flat Rate Duration: Flexible (Summer preferred, potential for ongoing collaboration)

Job Title: Retail & Workshop Coordinator Location: alchemy. - Red Hook location Job Type: Part-Time (Thursday - Sunday) About Us: alchemy. is a boutique retail experience in Red Hook, Brooklyn, offering handcrafted perfumes, candles, and permanent jewelry, along with interactive DIY workshops. We are looking for a dynamic and customer-focused Retail & Workshop Coordinator to oversee our in-store events, engage with customers, and help grow our creative community. Responsibilities: Workshop Coordination: - Schedule, organize, and promote DIY workshops, ensuring smooth operation and an engaging customer experience. - Oversee workshop sessions, providing guidance and support to participants. - Maintain workshop materials and inventory, ensuring supplies are stocked and prepared. Retail Sales & Customer Engagement: - Assist customers with product selections and educate them about our unique offerings. - Handle sales transactions, process payments, and maintain an organized retail space. - Provide exceptional customer service and foster a welcoming environment. Permanent Jewelry Services: - Schedule and perform permanent jewelry fittings with precision and professionalism. - Educate customers on the process and care for their jewelry. - Ensure tools and materials for permanent jewelry services are maintained and in good condition. ** Social Media & Marketing:** - Capture and share engaging content from workshops, retail displays, and customer experiences. - Assist in managing social media accounts by posting updates, responding to comments, and engaging with followers. - Collaborate on marketing initiatives to promote workshops, special events, and new product launches. Qualifications: - 2-5 years experience in retail, events, or a creative workshop setting is a plus. - Strong organizational skills and the ability to multitask effectively. - Comfortable working with customers, handling transactions, and facilitating workshops. - A passion for handcrafted goods, creativity, and engaging with the local community. What We Offer: - A creative and inspiring work environment in a growing Brooklyn brand. - Opportunities to develop skills in retail, event planning, and jewelry services. - Competitive pay based on experience.

- Create, schedule, and manage engaging content across Instagram, TikTok, Facebook and other social platforms. - Showcase properties through captivating photos and videos. - Develop creative marketing campaigns - Engage with our online community , responding to messages, comments, and trends. - Edit and enhance content (photos/videos) - (Bonus) Comfortable appearing on camera and behind-the-scenes content. **What We’re Looking For** ✅ Passion for marketing and social media marketing. ✅ Experience with content creation tools (Canva, Adobe Suite, CapCut, etc.). ✅ Strong understanding of social media trends and audience engagement strategies. ✅ Creative eye for styling, aesthetics, and branding. ✅ Basic photo/video editing skills. Job Types: Project-based Schedule: Flex Work Location: Remote

Our thriving Eye Care practice is seeking an experienced Customer Service Representative to work in our Flushing, Queens office. We are looking for someone who has a great personality who believes that patients should be treated as people rather than numbers on a file. The ideal candidate must understand the value of compassionate service, possess excellent communication and multitasking skills, a positive attitude, and a strong work ethic. If you meet these requirements, we would love to meet you! RESPONSIBILITIES AND DUTIES Maintaining a positive, empathetic, and professional attitude Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving patients' complaints Knowledge of medical and vision insurances and the ability to explain them to patients Keeping records of patients' interactions, transactions, comments, and complaints Communicating and coordinating with doctors and colleagues as necessary Ensure customer satisfaction and provide professional customer support Performs other duties as assigned, requested, or deemed necessary by management Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Ability to multitask Familiarity with Officemate a PLUS Bilingual in Korean a PLUS REQUIREMENTS High school diploma, general education degree, or equivalent Ability to stay calm when patients are stressed or upset Comfortable using computers and tablets Experience working with customer support Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits: Employee assistance program Employee discount Health insurance Health savings account Paid time off Vision insurance Schedule: 8 hour shift Day shift Weekends as needed Experience: Customer service: 2 years (Required) Language: Korean (Required) Work Location: In person

Looking for an Independent HVAC Contractor for Repairs Hi everyone! I'm looking for an experienced independent HVAC contractor** to help with a few issues at my new shop. **What needs fixing: A few clogged vents General HVAC system repairs (heating and cooling) **What I'm looking for Proven experience with HVAC systems Honest, reliable, and professional service Ability to diagnose and fix issues quickly If you're interested, please send me a message or comment below. I'd love to discuss pricing and schedule a time for repairs.

About the Role: Are you a passionate fashion enthusiast eager to immerse yourself in the dynamic world of style, trends, and digital storytelling? We are seeking an energetic and organized Social Media Intern to join our team. This is a unique opportunity to work closely with a leading influencer and gain hands-on experience in social media management, brand research, and daily operations. Responsibilities - Assist in planning and scheduling content across Instagram, TikTok, and YouTube - Engage with followers through comments, DMs, and community interaction - Research trends, hashtags, and viral content ideas relevant to fashion and lifestyle - Help with behind-the-scenes content creation and editing (Reels, TikToks, stories, etc.) - Track performance metrics and report insights for content optimization - Stay updated on platform updates and social media best practices Qualifications - Passion for fashion, beauty, and lifestyle content - Strong knowledge of Instagram, TikTok, and YouTube - Basic experience with Canva, CapCut, or video editing tools is a plus - Excellent communication and organizational skills - Ability to multitask and work efficiently in a fast-paced environment - Previous experience in social media or content creation is a bonus Perks - Hands-on experience in influencer marketing and content strategy - Flexible work environment - Potential for growth within the brand How to Apply: If you love social media and want to gain real-world experience in the digital content space, we’d love to hear from you! 📩 How to Apply: Send your resume, social media handles, and a short description explaining why you’d be a great fit! About the Team: Scout the City, led by Sai De Silva, is a vibrant online social media presence, celebrating all things style, family, and modern living. Scout the City connects a global audience with inspiring content that highlights creativity, confidence, and chic everyday living. Through compelling storytelling and curated partnerships, the brand embodies a sophisticated yet relatable lifestyle that resonates with followers and collaborators alike. Whether sharing the latest trends, discovering hidden gems, or offering behind-the-scenes moments, Scout the City remains a go-to destination for those seeking inspiration with a personal touch.

We are seeking a dynamic and innovative Social Media Director to lead and elevate our brand’s presence across all social platforms. As the Social Media Director, you will be responsible for developing a comprehensive social media strategy, creating engaging content, managing our social media team, and driving results that align with business objectives. You’ll be the voice of our brand online, working to increase visibility, enhance audience engagement, and grow our follower base. This role requires a strategic thinker with a passion for digital marketing, creativity, and proven experience in social media management. Key Responsibilities: Develop and implement the overall social media strategy to support brand awareness, engagement, and lead generation. Lead a team of social media managers, content creators, and designers to produce compelling content across platforms (Instagram, Facebook, Twitter, LinkedIn, TikTok, etc.). Create and curate high-quality, engaging content (visuals, videos, and copy) that aligns with brand identity and resonates with target audiences. Manage day-to-day social media activity, including content posting, audience interaction, and community engagement. Monitor, analyze, and report on the performance of social media campaigns, adjusting strategies to improve results and meet KPIs. Stay current on emerging social media trends, tools, and best practices to keep the brand competitive and relevant. Collaborate with cross-functional teams, including marketing, PR, and customer service, to ensure a cohesive brand message. Manage social media advertising budgets, including campaign planning, execution, and optimization. Develop influencer marketing strategies and partnerships to extend brand reach and drive growth. Engage with followers, respond to comments, and manage any social media crises or issues that arise. Continuously analyze social media insights and data to make informed decisions and recommendations. Qualifications: Bachelor’s degree in Marketing, Communications, or related field. 5+ years of experience in social media management, with a track record of success in growing and engaging audiences. Proven leadership experience managing social media teams. In-depth knowledge of social media platforms, analytics tools, and advertising strategies. Strong understanding of digital marketing, content strategy, and audience segmentation. Exceptional communication, copywriting, and editing skills. Creativity with a sharp eye for design and attention to detail. Ability to work in a fast-paced, collaborative environment. Experience with influencer marketing and building partnerships. Strong analytical skills with the ability to interpret data and turn insights into action. Experience in managing social media ad campaigns and budgets. Benefits: Competitive salary Health, dental, and vision insurance 401(k) with company match Flexible working environment Opportunities for professional development and career growth