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Job Description Role Overview: Mtech Distributors is seeking a full-time Technical Support Specialist to join our team. This position includes weekdays and weekend shifts, supporting our suite of software and equipment offerings, including SuperSonic POS, Userve POS, Figure POS, and payment processing solutions. Mtech Distributors is a leading provider of POS systems, credit card processing, back-office solutions, ATM services, and more, serving businesses nationwide. We pride ourselves on delivering white-glove service in a dynamic, fast-paced environment. This role involves working 3-4 days in our office and 1-2 days in the field, assisting with system installations and training at client locations. Every day brings new challenges and opportunities in a fun and engaging workplace. We will provide comprehensive training on all necessary systems and processes. Key qualities we value include a willingness to learn, patience and understanding when working with diverse business owners, excellent written and verbal communication skills, and a strong aptitude for technology. Responsibilities: Provide top-tier support via phone, live chat, and email to our diverse customer base of small-business owners across the U.S., becoming the face of Mtech Distributors. Diagnose and troubleshoot technical issues, including POS systems, payment terminals, wiring, and networking. Configure computers for basic networking tasks (disabling firewalls, setting static IPs, opening ports, and static route configuration). Assemble and provision POS bundles and credit card machines, manage inventory, and maintain office organization alongside the team. Travel to client sites for installations and training, which may include climbing ladders, running CAT-5 cabling, and delivering hands-on technical support. Occasional paid travel outside the region, with same-day return trips as needed. Qualifications: Exceptional communication, typing, and interpersonal skills. Patience and understanding when working with customers from various backgrounds. Basic to intermediate IT knowledge, including IP addresses, routers, networking, and familiarity with Microsoft Excel. Ability to work independently and collaborate effectively with a team. Valid driver’s license and reliable transportation. Ability to lift up to 50 pounds. No prior experience with our systems is required—training will be provided. A positive attitude, willingness to learn, and motivation to support our customers are essential. Job Details: Job Type: Full-time Expected Hours: Up to 40 per week Benefits: Competitive pay Paid Vacation End of Year Bonus Growth opportunities within the company Dynamic and supportive work environment
As a sales representative reach out (with9293569033txt) bproauto, you will be responsible for growing the sales, penetration, and loyalty of bproauto parts within dealerships and wholesale accounts in your assigned territory. Responsibilities include the following: Increase sales, loyalty, and utilization of bproauto parts to achieve revenue goals. Represent and develop the bproauto brand to new and existing wholesale customers to conquer sales from existing suppliers. Conduct sales visits alone or in conjunction with representatives from dealerships, distributors, etc. Generate new wholesale accounts by networking, cold calling, market research, etc. Routinely interact face-to-face with dealerships and existing wholesale customers to foster strong relationships, customer satisfaction, and purchase loyalty. Consult with all levels of dealership management to increase utilization of bproauto parts on customer and internal (used) vehicles. Coach and train dealership employees on bproauto. Coordinate with dealer parts managers to maintain appropriate inventory to facilitate retail, internal, and wholesale sales goals. Utilize Salesforce/ equivalent software to log all contacts and interactions. Provide feedback to bproauto corporate team regarding product, pricing and incentive opportunities to increase sales. Requirements: 90% daily travel with some overnight travel required depending on assigned market. College degree preferred, but not required. A minimum of 5 years of relevant experience is strongly preferred. Aftermarket or dealership account management. Brand and product representation / training. Ability to develop relationships with independent repair facilities Sales/Relationship Building Required Competencies: Proficient computer skills including Microsoft Office, Email and Web Strong organizational skills and attention to detail Effective project management skills Effective communication skills both written and verbal Sense of urgency Outstanding customer service skills Helm is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.