Contact center jobs in United States

Gauntlet Wearable Tech On-Site Project (NYC) [USA] Start date: Apr 26 Location: Midtown, NYC Description We are looking for individuals living in or near New York City, NY who would be interested in participating on-site in testing exciting new digital wearable technology. Project Details You will be wearing and using technology on your arms and hands that will control a device through movement and manual inputs Participants will be required to give feedback on their experience with the device through a survey The time commitment for testing is approximately 3 hours Payout for this project is $150 Tester Requirements Must be 18 years or older Must be willing to travel to designated data collection facility in New York, NY during normal business hours Must be proficient in spoken and written English Must have normal or close-to-normal hearing Must have normal vision OR able to wear vision-correcting glasses/contacts on the day(s) of the experiment Must have no history of epilepsy, seizures, or severe traumatic brain injury (i.e., concussion with nausea and/or memory loss) Must have no condition that impairs ability to grip or touch objects with hands and all 10 digits Must have no pre-existing conditions in the arms (which includes shoulder, arm, wrist, hand, fingers) such as tendinitis, existing or recurring pain, etc. Referral Bonus We are offering a $25 bonus payout if you refer a tester to participate who successfully completes the project! Be sure they know to provide your name and email that is affiliated with your uTest account during the application process. Please note We require every tester to have a physical copy of a state / government issued ID. Copies will not be accepted. If you arrive on site without a valid ID (expired ID's will not be accepted), you are ineligible to test and will be turned away without compensation. For more information re: accepted ID's and more. If you require corrective lenses, please wear contacts if you have them available. Otherwise, bring your glasses with you on the day of your appointment. Covid-19 Statement We know that COVID-19 is still impacting lives globally as countries take precautionary measures to slow the spread of the virus. The safety of our community of testers and our employees remains a priority for Applause. For more information on actions you should take regarding COVID-19 prevention, we encourage every tester to refer to local guidelines or the Centers for Disease Control and World Health Organization communications.

Looking for a talented and passionate individual to join our team as a Brand Ambassador! As a Brand Ambassador, you will be responsible for providing exceptional customer service and promoting our brand to our valued customers. Your primary focus will be on ensuring our customers have an excellent experience with our products and services, and you will act as the first point of contact for any questions, concerns, or issues. To be successful in this role, you must have excellent communication skills, be able to think critically and creatively to solve problems, and have a positive attitude and a willingness to learn. You should also be comfortable working in a fast-paced environment and be able to multitask and prioritize effectively. Responsibilities: Provide exceptional customer service to our customers  Develop and maintain a deep understanding of our products and services Respond to customer inquiries in a professional manner Resolve customer issues and complaints with empathy and understanding Promote our brand and products to customers in a positive and enthusiastic manner Requirements: Previous customer service experience preferred Excellent written and verbal communication skills Ability to multitask and prioritize effectively Positive attitude and willingness to learn If you're passionate about providing exceptional customer service and promoting our brand, we want to hear from you! Looking for someone to start as soon as possible, preferably full time. Apply now to join our team as a Brand Ambassador.

We are seeking a highly motivated and outgoing individual to join our team as a Street Marketing Representative. The successful candidate will be responsible for promoting our home care services to potential clients and their families in the local community. This is an excellent opportunity for someone who enjoys working with people and wants to make a difference in their lives. Responsibilities: - Approach and engage with potential clients and their families in public areas such as shopping centers, community events, and healthcare facilities - Introduce and promote our home care services, highlighting the benefits and features of our company - Distribute marketing materials such as brochures, flyers, and business cards - Collect contact information from interested individuals. (and follow up with them to schedule consultations) - Build relationships with local healthcare professionals and community leaders to generate referrals - Meet and exceed monthly lead generation targets Requirements: - High school diploma or equivalent required; degree in marketing, communications, or related field preferred - 1-2 years of experience in marketing, sales, or customer service - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong problem-solving and conflict resolution skills - Familiarity with the healthcare industry and home care services is an asset Working Conditions: - This is a Full-time position with full hours, (Weekends if Desired) - The successful candidate will be expected to work in a fast-paced environment and be comfortable with approaching strangers in public areas We Offer: - Competitive hourly wage - Commission structure for meeting and exceeding lead generation targets - Opportunities for professional growth and development - A dynamic and supportive work environment If you are a motivated and people-oriented individual who is passionate about healthcare and marketing, we encourage you to apply for this exciting opportunity!

New York based healthcare sales team is looking to hire someone with flexible schedule to join us part time, one day a week, to sell and introduce new products and provide customer service to our existing and new customers in hospitals, surgery centers and clinics in Manhattan, Brooklyn and Queens. Any sales experience or customer service is helpful but not necessary - we'll provide sales and product training as well as guidance, leads and contact information to get you started. We are looking for someone motivated and responsible that complies with hospitals vendor policies ie. vaccinations, background check etc. We are offering base compensation as well as commission on any new business closed with potential to build and grow your business and recurring sales income. Please send us your resume and the best time for initial call so we can discuss and arrange in person interview.

Young Risers LLC Education Director Description: Young Risers LLC is seeking an Education Director who, under the supervision of the Executive Director, will plan and implement developmentally appropriate curriculum that supports our vision, mission and encourages the social, emotional, cognitive, and physical needs of our students, ages birth to 5 years, within the inspirational Reggio Approach. Qualifications: § Minimum Bachelors/ Master’s Degree preferred in early Childhood Education § NYS teaching certification and previous lead teacher experience. The ability and patience to prepare documents and make strong policies will bring about a significant and positive improvement in education quality. The ability to multitask; work on several projects simultaneously to meet the academic environment’s demands. First-class organizational skills; organizing and presenting reports, PowerPoint presentations, assessments, and more. Ability to use tact diplomacy in interactions with all relevant parties; because you will be dealing and interacting with people from different backgrounds and disciplines, the ability to be sensitive to other people’s opinions while trying to find common ground is essential to possess. Strong ethical conduct: you must maintain a high level of professionalism and integrity, honesty, and trustworthiness in the discharge of your duties, putting all personal, religious and political bias aside. Hours & Salary: § Monday thru Friday 8:30am – 6pm § Paid holidays and trainings, 5 PTO’s and 401K (after first year of hire) § Starting at $68,000 with minimum qualifications. Duties Responsibilities: · Develop a curriculum and program inspired by the Reggio Approach - Take part in professional, self and team building activities based on the ideals of the Reggio Approach. - Along with the Executive Director and teachers provide a safe and stimulating environment, ‘Third Teacher’, that provokes inquiry and wonder based on children’s intertest. - Plan with educators a developmentally appropriate emergent curriculum and engaging lessons that meet children’s interests, state requirements and parent expectations. · Oversee Staff - Assist with or conduct interviews of prospective staff members and train all staff. - Supervise monthly classroom schedules and routines in accordance with the vision and mission of Young Risers Childhood Program. - Create and attend monthly staff meetings and functions of the Early Childhood Program. - Give guidance and direction to all staff and volunteers. - Other activities and duties as needed that address the ongoing health and well-being of our staff and members. · Manage Facilities - Be responsible for the day-to-day operation of the program- must make sure that the facility is safe and well-stocked. That includes checking that safety equipment is available and working, removing hazards and ensuring the facility is always clean and orderly. - Be licensed in food protection, FDNY: S95 and F07 - Conduct fire drills and manage emergency procedures in accordance with the guidelines of the center. - Carry out the adopted recruitment and enrollment policies. - Keep student and staff attendance and tuition records. - Keep all records required by the NYCDOHMH/ OCFS and Aspire: Maintain accurate program documentation; including but not limited to incident/ accident/ behavior reports, sign-in/ sign-out, development/ growth forms; document eating and sleeping, parent surveys, etc. - Meet with all NYC representatives regarding inspection. - Review and help carry out fire, tornado, and disaster drills. - Be aware of and comply with all personnel policies and NYCDOHMH Article 47. · Create a Budget - Assist with the preparation of the annual budget in relation to school supplies, holiday celebrations and festivities, teacher appreciation and individual classroom needs. - Operate the school within the budget. · Market the Facility - Create a marketing plan within the school budget to promote awareness of the facility and its services. · Meet with Families and Teachers - Maintain an active system of parent-school relationships by keeping parents up to date on their child’s development and progress. - Discuss with parents’ ways in addressing any learning or behavioral issues. - Contact agencies and make referrals to help children with special needs. - Plan and fulfill parent involvement, parent-teacher conferences, holiday festivities and all celebrations.

We are looking for bilingual medical assistants preferably Spanish speaking whom are available to work full time occasionally Sundays at a private therapy clinic located in Brooklyn. If you are interested, please contact me at the information provided below. Estamos buscando asistentes médicos bilingües, preferiblemente que habla espanol, que estén disponibles para trabajar tiempo completo ocasionalmente los domingos en una clínica de terapia privada ubicada en Brooklyn. Si está interesado, comuníquese conmigo a la información que indicada a continuación.

Job Announcement MENA Program Director The International Legal Foundation (ILF) is hiring a program director to help advance the development of the ILF’s public defender programs in Tunisia and the West Bank. The ILF program director for the Middle East and North Africa (MENA) will lead the ILF’s long-term efforts in the region to build a culture of defense through practical skill-building and case-based mentoring, as well as project implementation aimed at strengthening the quality and effectiveness of defense services. This is a great opportunity for an experienced criminal defense lawyer to join a global team of experts who are fighting injustice and discrimination while transforming legal systems around the world. Driven by the belief that every person accused of a crime deserves to be represented by a well-trained lawyer, the ILF has established pioneering public defender programs in Afghanistan, Myanmar, Nepal, Tunisia and the West Bank of Palestine, and is providing technical assistance to legal aid providers in the Republic of Georgia and Indonesia, who are leading the fight for equal access to justice for poor and vulnerable accused. The ILF’s uniquely practical and effective approach focuses on incrementally developing the knowledge and skills of local lawyers through mentoring—not simply dropping in and providing one off trainings—empowering them to provide high-quality, client-centered, rights-based legal aid and challenge injustice. In addition to its ground-up work establishing effective public defender systems, the ILF also engages in high-level global advocacy, pushing countries, international institutions, and donors to prioritize legal aid as a fundamental human right. The ideal candidate will be a passionate, committed advocate with experience training and mentoring lawyers on how to use the law to increase access to justice and respect for the rule of law. They will also have familiarity with performance standards and guidelines for quality defense representation, with successful experience working in an international or inter-cultural setting. This position is intended to be based out of the ILF’s New York office in Midtown Manhattan, but both hybrid and completely remote opportunities are available. The salary range for this position is $75,000 to $90,000. The ILF considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The ILF offers comprehensive benefits including health insurance and a 403(b) retirement plan. Responsibilities: - Direct mentoring, both in person and remotely, of Tunisian and Palestinian legal aid lawyers on actual casework and training, as necessary, to improve litigation, trial and advocacy skills; - Develop understanding of local law and practice in countries where the ILF works and develop effective litigation strategies to advance the rights of the criminally accused by addressing entrenched rights violations and gaps between the law and actual practice; - Oversee the development and updating of the ILF’s practice manuals, training guides and sample motions in existing country programs and/or in new countries that will assist in the mentoring of local staff and identify key issues to be litigated under the specific laws of the country; - Work with ILF country office senior management on upholding quality legal aid performance standards, and assist in developing and overseeing the ILF’s monitoring and evaluation systems, including the case management systems used by the ILF’s country offices in an effort to ensure accountability and to track continuous improvement and impact; - Draft ILF Case Notes summarizing cases that cover legal issues being addressed in ILF’s program offices, and work with the ILF’s communications team on dissemination; - Manage the ILF’s International Fellows Program, which places volunteer lawyers from around the world in our country offices to provide intensive mentoring to local lawyers, including preparation of the Fellows and oversight on progress and challenges; - Work with the New York and country program teams on the introduction and implementation of projects, grants and activities that advance early access to counsel and high-quality, client-centered, rights-based and holistic legal aid services; - Communicate with donors and stakeholders and help guide growth, expansion and sustainability of the ILF’s public defender programs; - Manage the report writing and the development of publications that cover the program and further the ILF’s advocacy; - Bring innovation and creativity to interventions and initiatives that aim to build justice sector understanding of the right to counsel and their role in ensuring access to justice; - Work effectively with the ILF’s Executive Director and Senior Program Director, and program and communications staff as necessary and appropriate, in supporting the ILF’s mission; - Represent the ILF globally, including at conferences and other advocacy forums. Qualifications: - Law degree and at least 5 years of practical experience in criminal defense - Strong preference will be given to candidates with appellate and public defender experience - Strong and demonstrated commitment to the ILF’s mission - Experience or knowledge in international and inter-cultural exchange and learning, including in the MENA region - Practical lawyering skills training experience - Excellent interpersonal and written communication skills - Demonstrated ability to work independently as well as in teams - Ability to work within strict timelines and handle multiple tasks - Strong preference for Arabic and/or French fluency - Ability and willingness to travel to ILF country offices, at times for extended periods of time, or be based regionally, as needed to execute the ILF’s work No telephone inquiries please. Only candidates selected for an interview will be contacted. Antiracism, diversity, and equity are critical to our organizational values and to the ILF’s mission to secure equal access to justice for all. Our success is dependent upon providing the space, resources, and support that allow our global team to bring their full selves to work, and to thrive. The International Legal Foundation is an equal opportunity employer. We practice inclusive hiring and work to achieve and maintain diversity across races, genders, sexualities, abilities, and experiences. We strongly encourage candidates of all identities to apply. System-impacted people (i.e. people with past involvement in the criminal justice system, directly or through family) are also strongly encouraged to apply.

Full job description Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team! We provide our employees with the following tools and resources to be successful: Training Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus muchmore!) 401(k) with match Competitive wages Company laptop Paid time off 10 paid holidays Compensation Range: $20 - $45 per hour, based on experience We are currently looking for a full time Shop Mechanic for our Long Island City/Queens, NY Branch. The primary responsibilities of the position consist of, but are not limited to: Performing preventative maintenance on customer forklifts and other material handling equipment Diagnose and repair all forms of customer equipment Completing each repair job in a timely, efficient and professional manner Providing exceptional customer service Work and manage workloads independently Proper completion and submission of all required paperwork Performs other duties as assigned Consistent, regular, and reliable attendance including being ready for work at the designated start time Qualifications: Valid NYS driver's license Two years of previous forklift repair expereince is highly desired, which includes experience in the Military, Guard or Reserve with an MOS or NEC code of 63B, 63H, 63S, 63W, 63Y, 91B, 91H, 91L, 91M or CM Strong working knowledge of electric and liquid propane units Excellent mechanical aptitude Possess own tools Computer programs - HYPASS, Hyster TKC training software and Yale/Hyster contact management system Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands/Work Environment: Physical/Sensory Functions: Regularly will stand, walk, use hands, reach with hands; Frequently will talk/hear; Occasionally will sit, climb or balance, stoop, kneel, crouch or crawl. Vision: No special vision requirements. Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift 11 to 25 pounds; Occasionally will lift from 26 to 100 plus pounds Work Environment: Regularly will work near moving mechanical parts; Frequently will be exposed to fumes or airborne particles, outdoor weather conditions; Occasionally will work in wet or humid conditions (non-weather), extreme cold and heat (non-weather), risk of electrical shock, vibration About Alta: Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way. So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime. What We Look For: At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Full job description About us La Trafila is a wholesale and retail fresh pasta business located in Gowanus, Brooklyn. Our goal is to provide customers with the highest quality & freshest pasta available. Our team has over 15 years of experience working in restaurants and mastering the art of pasta making in order to create a product made with skill, love & tradition. Job Summary We are seeking a highly organized and experienced Warehouse Manager to oversee our distribution operations. The Warehouse Manager will be responsible for managing the day-to-day activities of the warehouse, including inventory control, order fulfillment, and transportation planning. The ideal candidate will have a strong background in warehouse management systems and logistics, with the ability to effectively supervise a team. Duties - Oversee all aspects of warehouse operations, including receiving, storage, order fulfillment, and shipping - Develop and implement efficient warehouse processes and procedures to maximize productivity and minimize errors - Manage inventory levels and ensure accurate inventory counts - Coordinate with suppliers and vendors to ensure timely delivery of goods - Supervise logistics staff, providing guidance and training as needed. Responsible for hiring, scheduing and managing drivers. - Monitor performance metrics and implement strategies for continuous improvement - Ensure compliance with safety regulations and maintain a clean and organized work environment - Collaborate with other departments to optimize supply chain efficiency Experience - Proven experience in warehouse management, including knowledge of warehouse management systems (WMS) and transportation management systems (TMS) - Strong understanding of order fulfillment processes and logistics operations - Experience in supervising a team and managing employee performance - Knowledge of inventory control principles and practices - Familiarity with distribution center operations and best practices - Excellent problem-solving skills and ability to make sound decisions under pressure - Strong communication and interpersonal skills If you are a detail-oriented individual with a passion for logistics and warehouse management, we invite you to apply for the position of Warehouse Manager. We offer competitive compensation, benefits package, and opportunities for career advancement within our growing organization. Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team. Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits: Paid time off Schedule: Day shift Monday to Friday No weekends Ability to Relocate: Brooklyn, NY 11215: Relocate before starting work (Required) Work Location: In person

Full job description •Front Desk Receptionist at Laser Vision Correction (LVC) Center on Park Avenue in Manhattan! •You MUST either have already had LVC or want it FOR FREE, as we are the ONLY LVC in NY which REQUIRES this, so we can say to prospective clients "We believe so strongly in LVC that we have ALL had it ourselves, and can speak about it from PERSONAL EXPERIENCE--unlike at our competing LVCs in NYC" •You MUST be a graduate of a 2-year Associate's Degree. •You MUST have at least 1 year of FULL TIME or 2 years of Part-time experience working at the FRONT DESK of a DOCTOR's OFFICE, and be FAMILIAR with Heath Insurance and know how to "clear" it (eg, confirm remaining deductible) •You MUST have SOME SALES EXPERIENCE, as LVC is NOT covered by medical or vision insurance, because it's considered cosmetic, so you will need to help convince each potential customer to get LVC LIKE YOU HAVE YOURSELF :) •Duties will include (in chronological order from the patient experience POV): •Checking emails 3x/day & contacting inquiries by phone, email and text •Reassuring the patient by answering 1-2 questions, then getting them to schedule •Gathering demographic data, making a contact record, scheduling the free consult •Hyping the patient on the confirmation call so they show up for their consult •Greeting them, building on rapport established above to reassure them & hype them •After the eye MD examines them, explaining packages & pricing •Getting them to deposit, or making them commit to a good "next step" if they don't •Performing logistics on their preop test visit (payment, consent, e-Rx, answering ?s) •Hard-confirming surgery, making sure the customers don't "back out" of LVC •Getting patients ready from a Front Desk POV on the day of surgery (DOS) •Checking patients out on DOS •Checking patients in and out when postop, having them refer in exchange for free products •Encouraging happy postop patients to post on social media, leave 5* reviews •Flagging problem patients to the MDs so there are no "surprises" (eg: missed visits) •Training and supervising the premed interns so they can assist you at the Front Desk •Ordering secretarial supplies regularly so they don't run out Job Type: Full-time Pay: $25.00 - $30.00 per hour Expected hours: 40 – 50 per week Benefits: 401(k) Employee discount Green card sponsorship Health insurance Uniform allowance Vision insurance Healthcare setting: Medical office Outpatient Private practice Medical specialties: Dermatology Medical-Surgical Ophthalmology Plastic Surgery Surgery Schedule: 8 hour shift Monday to Friday No weekends Application Question(s): •Please see the job listing; you MUST either have had Laser vision correction (LVC) or WANT LVC AS A JOB BENEFIT because we require each employee to be able to recommend LVC from a PERSONAL POV and be able to explain it from the patient's POV •This is a reasonable ask as it begs the question, “If LVC is so safe, why haven’t you done it yourself?” Much like a dental office, it would be unusual for the staff to have unhealthy teeth when they are working in a practice that has an experienced and expert dentist. •Lastly, it makes sense to not only have LVC done for free as it is normally a $5000-$7000 procedure on average. It is also very helpful for patients to have you as a resource when they want to know what to expect. Experiencing it for yourself makes it easier to convey and reassure patients their outcome and experience will be on par with your own Education: Associate (Required) Experience: Medical receptionist: 1 year (Required) Work Location: In person

As a Customer Service Representative, you will be the first point of contact for customers, providing them with assistance and resolving their inquiries or issues. You will interact with customers through various communication channels, such as phone calls, emails, live chats, or in-person interactions. Your role is to ensure a high level of customer satisfaction by addressing their needs effectively and efficiently. Responsibilities: · Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. · Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. · Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. · Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. · Responds to research and/or assists with priority inquiries and special projects as required by management. · Provides feedback to management regarding customer problems, questions, and needs. · Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. · Follows through on complaints until resolved or reports to management as needed. Maintains basic knowledge of quality work instructions and company policies. · Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. · Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of co-workers. Other duties will be assigned. Benefits: • Medical, Dental & Vision Insurance, Life and Long-Term Disability Insurance. • Tuition Assistance • Comprehensive In-House Training Program • Employee Assistance Program • Paid Time Off • Sign-On Bonus Experience: · Work Experience: 1 year of claims processing or customer service experience OR bachelor’s degree in lieu of work experience. Preferred Work Experience: 3 years-of customer service or call center experience. Skills: · Basic computer operating skills. Standard office equipment. Knowledge of word processing, spreadsheet, and database software. Education: · High School Diploma or Equivalent or associate degree