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Job DescriptionSalary: Diamond is a strategic, creative, and client-focused agency that partners with some of the most exciting brands to solve complex problems. We are one of Canadas largest independent agencies, blending enterprise-sized ambition with a start-up DNA that drives tenacity, quality, and client satisfaction. As we expand into the US market, we are excited to welcome our first US-based team member, backed by the full strength of our Canadian office. Learn more at: experiencediamond.com Role Overview: This is a unique hybrid role combining the strategic client management expertise of an Account Supervisor with the hands-on execution and production skills of an XM Producer. As the first US-based employee, you will be a critical bridge between our clients and our Canadian team, managing client relationships, leading cross-functional teams, and orchestrating the flawless execution of experiential marketing programs. You will own the day-to-day client relationship, ensuring alignment with brand objectives and budgets, while also managing the end-to-end production process, from planning and budgeting to vendor coordination and on-site execution. This role requires a strategic thinker with strong project management skills and a passion for delivering exceptional client experiences through creative and operational excellence. Key Responsibilities: Client Management & Strategic Planning • Serve as a strategic advisor and primary point of contact for US clients, understanding their business, industry trends, and competitive landscape., • Lead client meetings, develop strategic account plans, and identify growth opportunities., • Build deep client relationships with key stakeholders to help the overall growth of our US business., • Collaborate with internal teams to ensure all work aligns with client objectives, brand standards, and budgets., • Manage client expectations proactively and maintain strong, trust-based relationships. Project & Production Management • Lead project kick-offs, develop scopes of work, budgets, timelines, and status reports., • Coordinate cross-functional teams to ensure projects are delivered on time, within budget, and to the highest quality standards., • Manage vendor relationships, negotiate contracts, and oversee logistics including travel, staffing, and on-site support., • Oversee financial tracking, reporting, and reconciliation for all projects., • Identify risks and develop contingency plans to ensure smooth execution. Team Leadership & Collaboration • Act as a key liaison between the US client and Canadian teams, fostering collaboration and communication., • Mentor and support junior team members as needed., • Drive continuous improvement in processes and client service delivery. Qualifications: Must-Have: • 7+ years of marketing experience, including 3-4 years in a client-facing agency role., • Proven experience managing integrated marketing projects with a strategic and operational focus., • Strong understanding of experiential marketing, production logistics, and vendor management., • Proven track record of building deep client relationships, • Exceptional organizational, communication, and multitasking skills., • Ability to work effectively under pressure and manage multiple priorities., • Passion for building brands and delivering creative, results-driven solutions., • Valid drivers license and ability to travel up to 50% of the time within the US., • Experience working in or with cross-border teams is a plus., • Must be able to be present for meetings in Mt.Laurel, NJ at least one time per week. Nice-to-Have: • Bilingual skills., • Client-side experience, especially with Tier 1 brands or financial institutions., • Experience with large-scale consumer-facing experiential campaigns. Why Join Diamond? • Be the first US-based team member in a rapidly growing, independent agency with a strong Canadian foundation., • Work in a dynamic, collaborative environment that values creativity, innovation, and client success., • Competitive compensation and benefits package., • Opportunity to shape and grow the US presence of a well-established agency. How to Apply: Are you ready to take on a unique challenge and be a foundational part of Diamonds US expansion? We want to hear from you! Please submit your resume and a cover letter explaining why youre the perfect fit for this hybrid role. We appreciate all applications, but only candidates selected for an interview will be contacted.