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The Floor Manager is responsible for leading, managing, and overseeing service. They manage their teams through the lens of Jack’s Wife Freda culture, ensuring the employee experience and the guest experience meet company standards. They embody the Jack’s Wife Freda philosophy of “leading from the door,” building connections and fostering community outreach. This key team member actively builds engagement and coaches their hourly teams. The Floor Manager leads by example, inspiring their team and their restaurant. The Floor Manager must have a full understanding of each area of their business, managing the day-to-day of their location, collaborating with their peers, and supporting their AGM. They are responsible for growing great talent from within through training, setting a high standard for service, and mentoring new talent. Responsibilities: ● Assist with training and development of new and existing employees. ● Foster teamwork among employees and peers. ● Work with FOH & BOH teams to ensure a consistent, outstanding guest experience. ● Address guest needs in an effective and timely manner. ● Work to minimize waste and maximize product through daily inventory check. ● Assist AGM to follow all NYC Department of Health standards (FOH DOH checklist), maintaining an “A” Grade. ● Authorize, control, and review all comps/ voids per shift. ● Identify, address and document daily employee performance issues according to HR standards. ● Ensure that each service is properly staffed and assign sections accordingly to ensure excellent service. ● Participate in regularly scheduled and yearly employee training. ● Follow proper cash handling procedures, holding employees accountable for proper cash handling (cross check with POS cash due and tips amount). ● Verify & correct time entries & tips in POS system to prepare payroll for AGM review. ● Create an enjoyable dining room atmosphere including lighting, music and temperature levels consistently. ● Perform varied duties to ensure proper restaurant operation according to standard operating procedure. ● Delegate service tasks accordingly to ensure that the service team is working together. ● Complete assigned projects in a timely manner. ● Direct and manage employees through the lens of Jack’s Wife Freda’s culture. ● Respond to guest needs through the lens of the Jack’s Wife Freda culture. ● Provide feedback about the employee experience with managers at weekly manager meetings, focusing on retention. ● Execute performance discussions and work with the management team to hold employees accountable through in-the-moment feedback. ● Participate in constructive communication between employees and BOH managers. ● Have a thorough understanding of and uphold policies and procedures of the Jack’s Wife Freda handbook, employee benefits, and company philosophies. ● Suggest and execute unique ways to show appreciation to Jack’s Wife Freda employees. ● Communicate any maintenance and repair as needed. ● Communicate any guest/staff issues. ● Support a decision-making process that empowers the team. ‘How we treat each other is the energy, magic and aspiration of Jack’s Wife Freda’ Jack’s Wife Freda provides equal employment opportunities (EEO) to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability status, genetic information (including family medical history), marital status, amnesty, status as a covered veteran or any other characteristic protected by applicable federal, state, and local laws.
Company Description Hudson Yards Hotel is a newly established boutique property located in New York City's iconic 42nd Street, at the gateway to Hell's Kitchen. Join our dynamic team in one of New York's most vibrant neighborhoods and be part of our soft launch as we provide exceptional service to our guests. Role Description We are seeking a detail-oriented and motivated Housekeeping Manager to lead our housekeeping team, ensuring that we deliver impeccable service and pristine accommodations. This is an excellent opportunity to contribute to the success of a high-quality hotel and make a significant impact on guest experiences. This is a full-time on-site role for a Housekeeping Manager at Hudson Yards Hotel in New York, NY. The Housekeeping Manager will oversee day-to-day housekeeping operations, including supervising staff, managing laundry services, ensuring high levels of customer service, communicating with team members, and participating in the hiring process. The role requires a hands-on leader with excellent organizational and leadership skills, capable of managing a team while implementing operational processes to ensure efficiency. The Manager will work closely with other departments to ensure a seamless guest experience. Key Responsibilities - Lead and manage the housekeeping team, ensuring cleanliness, safety, and service standards are consistently met. - Develop and implement cleaning schedules and procedures to ensure timely and efficient cleaning of guest rooms and public spaces. - Conduct inspections to ensure all rooms and areas meet our high standards of cleanliness and presentation. - Oversee inventory management of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels while minimizing waste. - Collaborate with the front office and maintenance teams to address any room or public area issues promptly. - Train and develop housekeeping staff to ensure adherence to hotel policies, procedures, and safety regulations. - Monitor team performance and provide feedback and coaching as necessary to maintain a high level of productivity. - Prepare and manage the housekeeping department budget, optimizing resources and controlling costs. - Assist in planning and executing deep cleaning projects and any special cleaning needs. - Ensure compliance with health and safety regulations, hotel policies, and industry standards. Qualifications - 3+ years of experience in housekeeping management, preferably in a hotel or resort environment. - Strong organizational and leadership skills, with the ability to manage and motivate a team. - Excellent attention to detail and a commitment to maintaining the highest standards of cleanliness. - Ability to multitask and work efficiently in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to collaborate effectively with other departments. - Proficiency in housekeeping software and property management systems (PMS) is preferred. - Legal work authorization in the United States. Focus Areas - Housekeeping Operations & Team Management - Guest Room & Public Area Cleanliness - Inventory Management & Cost Control - Staff Training & Development - Collaboration with Other Departments - Budgeting & Performance Management Compensation This full-time role offers a competitive salary ranging between $1,000 and $1,400 per week, based on experience, skills, and education, with the added benefit of weekly pay. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor. Duties, responsibilities and activities may change at any time with or without notice.
We are seeking a skilled and personable bartender with at least 3-years of experience to join our team. The ideal candidate has worked in both upscale dining and local bar settings, blending expert mixology with a warm, welcoming presence. We are open to meeting all candidates who possess solid experience and who have strong customer service skills. Responsibilities: • Craft and Serve High-Quality Beverages • Prepare and serve classic and contemporary cocktails with expert technique and presentation. • Collaborate with management in curating a seasonal drinks menu that aligns with the venue’s aesthetic and seasonal ingredients. • Provide recommendations on wine, beer, and spirits to enhance the guest experience. • Deliver Exceptional Customer Service. • Engage with guests in a professional, friendly, and approachable manner. • Anticipate customer needs, offer suggestions, and personalize the experience when appropriate. • Handle special requests and dietary restrictions with attention to detail. • Maintain an Efficient and Organized Bar. • Keep the bar clean, stocked, and organized throughout service. • Ensure garnishes, syrups, and mixers are prepped and replenished as needed. • Follow proper sanitation and hygiene protocols, maintaining compliance with local health regulations. • Collaborate with all Team members and work closely with the kitchen and waitstaff to ensure smooth service flow. • Assist with training and mentoring junior bar staff when necessary. • Manage Bar Operations, accurately process payments, manage tabs, and handle cash or credit transactions. • Monitor and control inventory, assisting in ordering and restocking supplies. • Enforce responsible alcohol service, ensuring compliance with state laws and company policies. Requirements: • 3+ years of bartending experience in either upscale casual/modern casual or casual/local bar environments. • Strong mixology skills, with the ability to craft classic and signature cocktails with precision and creativity. • Robust knowledge of spirits, wine, and beer, including food and beverage pairings. • Exceptional customer service and hospitality skills, with a warm and engaging personality. • Ability to work efficiently in a fast-paced environment, handling multiple orders and engaging with guests simultaneously. • Strong cash handling and POS system experience, ensuring accuracy in transactions. • Experience in inventory management, including ordering, stock rotation, and minimizing waste. • Ability to follow and enforce alcohol service laws and responsible beverage service practices. • Strong teamwork and communication skills, working collaboratively with servers, kitchen staff, and management. • Commitment to cleanliness and safety, adhering to all health and sanitation standards. • A passion for mixology, hospitality, and creating memorable guest experiences. Speaking multiple languages and familiarity with Italian Culture and food is a plus. Why Join Us? • We are a long-established, well-known UES Italian restaurant that is both a dining destination for influencers as well a beloved local restaurant specializing in Northern Italian cuisine • Our bar seats 15 and has a long-established group of regulars, which translates into a steady payday for both you and the restaurant • Our restaurant seats 80, with at least two seatings on the busiest evenings. We also have a robust lunch crowd on most afternoons. • We maintain a dynamic, high-end, yet welcoming atmosphere for our guests • We are a family of Servers, Bussers, Runners, Bartenders, Managers, and an exceptionally talented kitchen staff. Come and join our passionate and professional team • Competitive pay and generous tips If you genuinely love mixology, possess exceptional hospitality skills, and thrive in upscale and local bar settings, where the pace can go from slow to standing room only within a span of 20-minutes we’d love to hear from you!