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Job DescriptionWe are seeking a compassionate and experienced Program Manager for 4 direct support services programs in a community health center located in Jackson Heights, NY. Key Responsibilities: • Ensure overall compliance of programs assigned under the department of support services, • Assist with grants management, • Recruit and hire program staff, • Provide clinical and administrative supervision to staff, • Perform quality assurance and quality improvement., • Maintain and update educational and promotional materials., • Master's degree in Social Work, Human Services, or Mental Health, • Minimum 3 years of experience working with diverse and/or underserved population, including LGBTQ+, individuals living with HIV/AIDS, substance use disorder, children and families, etc., • Minimum 2 years of leadership experience managing paid staff., • Fluency in Spanish or one of Asian languages a plus., • Make a lasting impact in the lives of individuals and families who need care the most, • Work in a supportive, inclusive environment that values diversity and empathy, • Join a team that values collaboration, clinical excellence, and community outreach, • Site eligible for NHSC (National Health Service Corps) Loan Repayment, • Opportunities for ongoing training, mentorship, and career growth

Job Description Responsibilities: • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals., • Documents, maintains, upgrades or replaces hardware and software systems., • Supports and maintains user account information including rights, security and systems groups., • Receives and documents all user support calls, Emails in the IT Web Help Desk application for problem resolution., • Escalates tickets when issues are not easily identified or corrected., • Provides help desk coverage, direction of problem resolution of workstation hardware, software and printers., • Maintains and updates the help desk database. Track and follow up on unresolved issues and report same as requested., • Relies on experience and judgment to plan and accomplish goals., • Performs a variety of IT related tasks as assigned., • Works under general supervision; reports to the Director of IS Support Services., • Evaluates documented resolutions to analyze trends for prevention of future problems., • Alerts management of emerging trends in incidents., • A certain degree of creativity and latitude is required., • Experience in industry-standard technologies and methodologies., • Deliver support and training to end users in the organization on the various types of software programs efficiently and effectively in fulfilling business objectives., • Assist with development and improvement of in-house software applications training programs and related courseware., • Provide End-User Training as required., • An associate's degree or its equivalent desired and 2-5 years of experience in the field or in a related area., • A certain degree of creativity and latitude is required. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $27.48 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center