Bay Ridge, Brooklyn
Job Description
Role Overview:
Mtech Distributors is seeking a full-time Technical Support Specialist to join our team. This position includes weekdays and weekend shifts, supporting our suite of software and equipment offerings, including SuperSonic POS, Userve POS, Figure POS, and payment processing solutions.
Mtech Distributors is a leading provider of POS systems, credit card processing, back-office solutions, ATM services, and more, serving businesses nationwide. We pride ourselves on delivering white-glove service in a dynamic, fast-paced environment.
This role involves working 3-4 days in our office and 1-2 days in the field, assisting with system installations and training at client locations. Every day brings new challenges and opportunities in a fun and engaging workplace.
We will provide comprehensive training on all necessary systems and processes. Key qualities we value include a willingness to learn, patience and understanding when working with diverse business owners, excellent written and verbal communication skills, and a strong aptitude for technology.
Responsibilities:
Provide top-tier support via phone, live chat, and email to our diverse customer base of small-business owners across the U.S., becoming the face of Mtech Distributors.
Diagnose and troubleshoot technical issues, including POS systems, payment terminals, wiring, and networking.
Configure computers for basic networking tasks (disabling firewalls, setting static IPs, opening ports, and static route configuration).
Assemble and provision POS bundles and credit card machines, manage inventory, and maintain office organization alongside the team.
Travel to client sites for installations and training, which may include climbing ladders, running CAT-5 cabling, and delivering hands-on technical support.
Occasional paid travel outside the region, with same-day return trips as needed.
Qualifications:
Exceptional communication, typing, and interpersonal skills.
Patience and understanding when working with customers from various backgrounds.
Basic to intermediate IT knowledge, including IP addresses, routers, networking, and familiarity with Microsoft Excel.
Ability to work independently and collaborate effectively with a team.
Valid driver’s license and reliable transportation.
Ability to lift up to 50 pounds.
No prior experience with our systems is required—training will be provided. A positive attitude, willingness to learn, and motivation to support our customers are essential.
Job Details:
Job Type: Full-time
Expected Hours: Up to 40 per week
Benefits:
Competitive pay
Paid Vacation
End of Year Bonus
Growth opportunities within the company
Dynamic and supportive work environment
