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Job DescriptionAbout Culinary Depot Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships—not one-off transactions. Role Summary We are hiring a Customer Support / Service Coordinator to be the front line of our service operation. This role is critical to the customer experience. You will often be speaking with customers who are frustrated, stressed, or under pressure. Your responsibility is to listen, take ownership, communicate clearly, and drive each issue to resolution. This is not a “log a ticket and move on” role. It requires empathy, follow-through, and pride in helping people. If you are someone who feels personally invested in making sure customers are taken care of—and you don’t rest until the issue is resolved—this role will be a strong fit. What Success Looks Like * Customers feel heard, respected, and supported * Issues are owned end-to-end, not passed along * Communication is proactive, clear, and honest * Follow-ups happen without being chased * Problems are resolved thoughtfully, even when solutions take time Key Responsibilities * Schedule and dispatch local technicians to ensure timely service * Coordinate with manufacturers to secure warranty coverage and approvals * Respond to customer inquiries via phone, email, and chat with professionalism and empathy * Manage service cases from initial contact through resolution * Provide consistent updates and set realistic expectations with customers * Monitor open cases using internal dashboards and follow up proactively * Partner with internal teams (sales, operations, receiving) to resolve issues efficiently * Identify recurring service or equipment issues and escalate trends to management * Work closely with other Service Coordinators to maintain a high service standard Who We’re Looking For * Naturally empathetic with a genuine desire to help people * Calm, patient, and professional—especially with frustrated customers * Strong communicator who listens first and responds thoughtfully * Organized and detail-oriented with strong follow-through * Comfortable juggling multiple cases without dropping the ball * Problem-solver who takes responsibility, not shortcuts Experience in customer service or technical support is preferred (foodservice or equipment experience is a plus), but attitude and ownership matter more than background. We can train systems. We cannot train care. Important to Know This is not a call-center role and not a script-based environment. You will be expected to think, take ownership, and advocate for the customer. If helping people feels like an inconvenience, this will not be the right role. Why Join Culinary Depot We hold high standards and support our team accordingly. * Competitive compensation with performance-based reviews * Medical, Dental, and Vision insurance * 401(k) with company match * Paid Time Off plus paid holidays * Hands-on training, mentorship, and internal growth opportunities * Fast-paced, collaborative, and execution-focused office culture Powered by JazzHR 23qjaqnaBa

Job Description Accounts Receivable Specialist We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our finance team. This position plays a critical role in managing the company's cash flow, maintaining positive customer relationships, and ensuring timely collection of outstanding receivables. The ideal candidate will bring 2-4 years of relevant experience, strong analytical skills, and a customer-focused approach to credit and collections management. This is a full time position from Congers New York, Monday through Friday. Salary range for this position is $65,000 to $70,000. KEY RESPONSIBILITIES Collections Management • Proactively manage and monitor accounts receivable aging, identifying delinquent accounts and implementing timely collection strategies, • Contact customers via phone, email, and written correspondence to resolve outstanding balances and negotiate payment arrangements, • Maintain detailed records of all collection activities and customer communications in the accounting system, • Escalate problematic accounts to management and recommend appropriate actions including payment plans, account holds, or collection agency referrals, • Process and apply daily customer payments accurately to appropriate invoices and accounts, • Investigate and resolve payment discrepancies, unapplied cash, and invoice disputes in a timely manner, • Process credit memos, refunds, and adjustments in accordance with company policies and proper authorization, • Evaluate creditworthiness of new and existing customers using CreditSafe or similar credit reporting software, financial statements, trade references, and payment history, • Recommend appropriate credit limits and payment terms based on risk assessment and company credit policy, • Monitor customer accounts for changes in payment behavior or financial condition that may impact credit risk, • Review and approve customer orders against established credit limits and terms, • Serve as primary point of contact for customer inquiries regarding invoices, payments, statements, and account status, • Build and maintain positive relationships with customers while professionally addressing payment issues, • Collaborate with the internal sales team to resolve billing discrepancies, facilitate customer communications, and support revenue objectives, • Work cross-functionally with operations, customer service, and sales to ensure smooth order-to-cash processes, • Prepare weekly and monthly aging reports, collection activity summaries, and cash flow forecasts, • Analyze AR metrics and trends to identify areas for improvement in collection efficiency, • Assist with month-end close activities including AR reconciliations and reserve calculations, • Identify opportunities to streamline AR processes and improve collection effectiveness, • Assist in implementing and optimizing AR automation tools and systems Education & Experience • Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred; or equivalent combination of education and experience, • 2-4 years of hands-on experience in accounts receivable, collections, or credit management, • Proficiency with accounting/ERP systems (e.g., NetSuite preferred, SAP, Oracle, QuickBooks, or similar platforms), • Advanced Microsoft Excel skills including VLOOKUP, pivot tables, and data analysis, • Experience with cash application software and automated payment processing systems preferred, • Strong analytical and problem-solving abilities with keen attention to detail, • Excellent written and verbal communication skills with the ability to interact professionally with customers at all levels, • Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment, • Strong customer service orientation balanced with ability to be firm and persistent in collections, • Diplomacy and tact when handling difficult conversations and resolving disputes, • Self-motivated with ability to work independently and as part of a team, • High level of integrity and ability to maintain confidentiality of sensitive financial information, • Experience in a B2B environment with complex billing structures, • Knowledge of GAAP principles related to revenue recognition and accounts receivable, • Persistent, tenacious personality to achieve collection goals but utilizes tact and finesse where necessary to strengthen customer relationships, • Great medical, dental & vision benefits, • 401(k) matching program, • Generous paid time off and holiday policies, • Team-first mindset, • Career growth opportunities We are Great Place to Work certified, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First". To learn more, check out our Core Values here:

Job Description INEOS Automotive – Built For More Story so far Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster. People and Culture Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigor and humor. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. If this sounds like you, let’s talk. Role Purpose INEOS Automotive Americas seeks a highly capable Customer Care Advisor to own escalated customer matters across the Americas. As the Customer Care Advisor, you are the ultimate guardian of the INEOS brand promise. You will manage the most critical customer touchpoints, turning complex challenges and vehicle escalations into opportunities for lifelong customer loyalty. You will bridge the gap between our owners, our retail partners, and our technical teams to ensure the INEOS ownership experience is as robust as the vehicle itself. This position involves frequent direct customer engagement and close coordination with corporate teams, legal, and dealer partners to deliver timely, compliant, and brand-aligned outcomes. The ideal candidate brings sound judgment, strong communication skills, resilience under pressure, and a proactive, continuous-improvement mindset. Key Responsibilities • Ownership: Lead the resolution of owner escalations with a "fix it once, fix it right" mentality., • Brand Recovery: Direct engagement with owners to de-escalate consumer concerns, restoring confidence through authentic, transparent communication., • Risk Mitigation: Serve as the primary lead for consumer concerns ensuring rapid, coordinated responses., • End-to-End Execution: Manage the Lemon Law and voluntary buyback process, coordinating with Retailer and Field teams to ensure compliance while minimizing financial exposure., • Documentation Excellence: Audit repair orders and sales disclosures to identify gaps in retailer service performance that lead to buyback risks., • Internal Liaison: Act as the critical link between the Call Center, Field Teams, Legal, and Retailers., • Retail Partner Synergy: Work closely with our specialized Retailer network to standardize escalation protocols and ensure a premium "hand-off" experience., • Root Cause Analysis: Analyze customer feedback, surveys, and escalation trends., • Executive Briefing: Prepare concise "Pulse of the Customer" reports for North American leadership. Qualifications • Education: Bachelor’s degree or higher preferred, • Experience: 7+ years in high-stakes Customer Experience or Service Operations. Direct experience with Automotive OEMs is highly preferred., • Technical Aptitude: Comfort discussing vehicle systems and repair processes, • Regulatory Knowledge: Deep understanding of North American Lemon Laws, Magnuson-Moss Warranty Act, and automotive compliance., • "INEOS Fit": A proactive, "hand-on-tools" approach. You thrive in a start-up environment where processes are being built in real-time., • Emotional Intelligence: The ability to remain calm and empathetic., • Strategic Discretion: Knowing when to follow the policy and when to "break glass" to do the right thing for the customer., • Influencing Skills: Ability to drive results through dealer partners and internal teams without direct vertical authority. If the role sounds of interest and you want to learn more please apply. If your application is successful one of the team will be in touch to arrange an initial conversation!

Job Description This position is located in Pomona, NY Pay is commensurate with experience. Must live onsite. About Company: RHO Residential is a premier property management company specializing in Class-A luxury apartment communities, with a primary focus on the New Jersey market. Our comprehensive services include leasing, marketing, financial management, maintenance operations, and resident relations, all tailored to deliver exceptional living experiences. We prioritize a people-first approach, fostering meaningful connections with residents and property owners alike. At RHO Residential, we are dedicated to maintaining high standards of property upkeep, optimizing operational efficiency, and maximizing property value for our partners. With a focus on promoting a positive workplace culture, we ensure our team feels empowered, valued, and inspired to deliver outstanding results. Whether it’s through innovative marketing strategies, proactive maintenance, or seamless communication, we are committed to creating vibrant, thriving communities where people love to live and work. Ready to be part of something exceptional? Join our team at RHO Residential and help us redefine property management with passion, purpose, and people at the heart of everything we do! About the Role: The Maintenance Supervisor at RHO RESIDENTIAL LLC plays a critical role in ensuring the operational excellence and safety of residential properties within the New Jersey area. This position is responsible for overseeing all maintenance activities, coordinating with vendors and contractors, and leading a team of maintenance technicians to deliver timely and high-quality service. The supervisor will implement preventive maintenance programs to minimize downtime and extend the lifespan of building systems and equipment. Additionally, the role requires close collaboration with property management to address tenant concerns and maintain compliance with safety and regulatory standards. Ultimately, the Maintenance Supervisor ensures that all properties under management remain safe, functional, and aesthetically pleasing to enhance tenant satisfaction and property value. Minimum Qualifications: • High school diploma or equivalent required; technical certification or associate degree in facilities management, building maintenance, or related field preferred., • Minimum of 3 years of experience in maintenance supervision or a similar role within residential property management., • Strong knowledge of building systems including HVAC, electrical, plumbing, and general construction., • Proven ability to lead and manage a team effectively., • Certification in HVAC, electrical, plumbing, or facilities management (e.g., CFM, HVAC Technician Certification)., • Experience with computerized maintenance management systems (CMMS) and property management software., • Knowledge of local building codes and environmental regulations in New Jersey., • Project management experience related to property maintenance or capital improvements., • Supervise and coordinate daily maintenance operations across multiple residential properties to ensure efficient and effective service delivery., • Lead, train, and evaluate maintenance staff, fostering a productive and safety-conscious work environment., • Develop and implement preventive maintenance schedules for HVAC, plumbing, electrical, and other building systems to reduce emergency repairs and prolong equipment life., • Manage relationships with external contractors and vendors, including negotiating contracts and overseeing work quality and timelines., • Respond promptly to tenant maintenance requests and emergencies, ensuring timely resolution and clear communication., • Maintain accurate records of maintenance activities, inspections, and compliance with safety regulations. The Maintenance Supervisor utilizes technical skills daily to diagnose and resolve complex building system issues, ensuring minimal disruption to residents. Leadership and communication skills are essential for managing the maintenance team, coordinating with vendors, and effectively addressing tenant concerns. Organizational skills are applied to develop preventive maintenance schedules and maintain detailed records for compliance and budgeting purposes. Problem-solving abilities enable the supervisor to respond swiftly to emergencies and unexpected repairs, maintaining property safety and functionality. Additionally, proficiency with maintenance management software enhances workflow efficiency and supports data-driven decision-making. This is an onsite position.

Job Description Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is looking for Appliance Repair Technicians. Apply today! If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our team. We’ll also give you the ongoing training that you’ll need. Your Responsibilities as a Full Line Refrigeration Generalist Appliance Repair Technician As an Appliance Repair Technician, you are the key component in providing excellent customer service by providing high-quality maintenance services for our customer’s appliances. Here are your primary responsibilities: · Diagnose and repair home appliances and equipment. · Provide cost estimates for repairs. · Effectively communicate with the customer to ensure they understand the services needed. · Order parts and ensure efficient use of company materials. · Collect payment for work performed. To Succeed in this Role as an Appliance Repair Technician, Here’s What You Need: Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to accurately diagnose and solve their problem so they can get back to running an efficient household. Getting from Diagnosis to Solution: You aren’t just there to explain what’s wrong – you also need to help the customer understand what needs to be done so that you can resolve their issues quickly. Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time. Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and the speed at which you can complete repairs. Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time. Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you’ll fit right in. Ongoing Training: New appliances and features come out all the time, so there is a need for regular training. You aren’t afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills. Job Requirements The following are the minimum requirements to be considered for the Appliance Technician position. · High school diploma or equivalent · Valid driver’s license and clean driving record · EPA Type 1 or Universal CFC Certification required. Previous experience of one year or more in appliance repair is a plus! Benefits & Pay The pay range for this position is $60,000 to $150,000 per year, depending on your experience in appliance repair. You also will have the opportunity to earn bonuses and commissions. Compensation: Our technicians are usually paid on a daily guarantee to start and eventually a commission based on revenue, but Compensation type is subject to negotiation with you. Our top technicians easily earn well over $100,000 annually. What we have to offer: · No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked. · Paid Training: We will help train you and help you build a career. The Mr. Appliance Academy is designed to take you from Apprentice to Master Technician quickly. · Bonus & Incentives: We reward hard work with generous bonuses and incentive pay. · Company-Provided Perks: We provide you with a company vehicle and iPad. · Benefits: Health benefits are offered at first 30 days of employment. · Retirement Savings 401K: 100% Company match on a portion of your pre-tax income for Full Time employees. · PTO: paid time off of 10 days per year · Fun Family-Oriented Team Environment: We stand by our culture and build our team with people that love what they do. · TeamBuilder Bonus: Our TeamBuilder program can pay out an unlimited amount of on-going multi-level bonus money easily over $10,000 per year per referred technician on an on-going basis. If you enjoy taking care of the customer, are awesome at troubleshooting, and love working with your hands and technology, a career at Mr. Appliance as an Appliance Repair Technician could be your future! Apply today!

Job Description For immediate consideration, book a meeting with me using this link!! Sr Sales Account Executive!- HIGH EARNING POTENTIAL!! Fully Remote! The Sr Account Executive is a key driver of revenue growth, responsible for selling SaaS subscription products to prospective clients. This role owns the full sales cycle—from initial outreach and qualification to conducting product demonstrations, closing deals, and transitioning new clients to the Onboarding Specialist. Success in this role requires a consultative approach, strong organizational skills, and the ability to clearly articulate how our solutions address client pain points. You’ll collaborate closely with marketing and revenue operations to develop strategic account plans, expand pipeline opportunities, and accelerate deal progression. Responsibilities • Build and maintain a healthy, rolling pipeline of qualified opportunities using account-based strategies., • Identify and qualify leads through cold calls, emails, and other outreach channels., • Engage C-level executives and decision-makers across industries., • Schedule and lead compelling platform demos that include contextual slides, pain point discussions, and tailored value propositions., • Manage multiple prospects through various stages of the sales cycle, advancing and closing deals with strategic actions and cross-functional collaboration., • Maintain clean and accurate records in our CRM (Microsoft Dynamics) and use sales enablement tools to track activity and improve effectiveness., • Collaborate with marketing, sales operations, legal, and finance to support deal progression and ensure alignment across teams., • Position our full suite of offerings strategically, demonstrating how they solve client challenges and differentiate us from competitors., • Minimum of 4 years of B2B sales experience., • Proficiency in CRM software. The position offers a fully remote work environment where you can work from home Monday through Friday, from 8:30 AM to 5:30 PM, with an hour for lunch. As this is a remote role, you will need to work from your own computer equipment and have your own WiFi. Job Type & Location This is a Contract to Hire position based out of Valley Cottage, NY. Pay and Benefits The pay range for this position is $36.06 - $40.87/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 28, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

Job Description Why we have this job The Brand Manager will serve as the brand steward to drive growth as part of the long-range planning process. The BM will be responsible for building/maintaining brand equity while driving profit, revenue, and volume across the trademark. This is a traditional brand role requiring skills sets such as leading external partners, identifying consumer insights and key business issues, formulating brand strategies, and planning and executing brand plans. The ideal candidate is strategic, driven, able to multi-task and collaborative in nature. Roles & Responsibilities • Develop marketing plans, including annual business plans, to meet business objectives • Recommend adjustments to plans as needed, considering competitive initiatives and progress against business objectives • Lead, motivate, and partner with cross-functional teams (e.g., Sales, Supply Chain, Operations, R&D and Finance) to implement business plans • Manage the day-to-day business operations, including: o Execution of marketing programs including advertising, consumer promotions, packaging, websites o Business analysis, including post program analyses and ROIs (e.g., IRI/Nielsen, Homescan and other syndicated research) o Budget management o Competitive monitoring and response • Manage advertising and promotion development and be the key daily interface with the advertising and promotion agencies, lead advertising brief and media brief development, • Work across the NPD/innovation development process: identify consumer insights, develop concepts/positioning, assess market potential, and partner with cross- functional team to quickly bring viable new products or platforms to market • Partner with Sales/Customer Marketing to develop account/channel specific initiatives To be great at this job you will need: Qualified candidates will have demonstrated the following skills through specific work experiences and identifiable business results: • Bachelor’s degree, MBA Degree Preferred with 5+ years experience in CPG marketing, • Innovation experience (demonstrated ability to lead a concept from idea to shelf), • Solid understanding of promotion and media planning - both grassroots and across major mediums (OOH, radio, print, new digital), • Ability to use basic financial analysis e.g., Return on Investment, related to marketing effectiveness, resource allocations and new business opportunities., • Marketing Research Resources: Knowledge and application of industry research resources (e.g., attitude and usage, Nielsen, trend resources), • Syndicated Sources: Knowledge of syndicated sources (e.g., AC Nielsen, Home Scan) used in the analysis of trended consumer and volume dynamics, • High energy, enthusiasm, passion & an entrepreneurial spirit, • Excellent communication, influencing, and negotiation skills with agencies & vendors., • Proven people skills and ability to work as part of a team (Collaborative), • Sense of urgency, hands-on, ability to prioritize is critical, strong presentation skills, • Strong analytical skills, computer skills (Microsoft Office, etc.), • Project & Agency Management skills, • Strong understanding of the CPG retail environment and paths to success Scope of work: • Internal expert on and champion of the brand, • Drive growth on base business (leverage the 5 P’s), • Innovation, • Develop programming that drives incremental merchandising with retail partners, • Project Management, including the creative process, • Support strategic planning and positioning

Job Description Position Overview Hudson Technologies is seeking a data-driven and strategic Marketing Specialist focused on marketing automation, email strategy, and brand management. This role is responsible for driving customer engagement through targeted email campaigns, managing customer journeys within Microsoft Dynamics 365 (D365), supporting lead management and sales enablement, and ensuring brand consistency across all channels. This position plays a critical role in aligning marketing and sales through automation, lead insights, and performance-driven campaign execution. Essential Duties and Responsibilities include, but not limited to: • Email Marketing & Automation, • Develop and manage the email marketing calendar aligned with corporate marketing objectives (across all 3 brands)., • Create, write, and execute targeted email campaigns across customer segments., • Build, optimize, and maintain automated customer journeys within Microsoft Dynamics 365., • Implement segmentation, lead scoring, and workflow automation strategies., • Monitor campaign performance and provide reporting on open rates, engagement, and conversion metrics., • Review, route, and manage inbound leads within CRM., • Utilize and manage ZoomInfo for lead generation and enrichment., • Align marketing automation workflows with sales pipeline stages., • Own and maintain brand guidelines for Hudson Technologies, USA Refrigerants, and Refrigerants Inc., • Ensure consistent brand application across digital, print, and sales materials., • Create sales enablement materials including flyers, case studies, and presentations., • Bachelor’s degree in Marketing, Communications, Advertising, or related field, • 3–6 years of experience in email marketing, CRM management, and marketing automation, • Hands-on experience with Microsoft Dynamics 365 (preferred) or similar CRM platform, • Experience managing lead generation platforms such as ZoomInfo, • Proficiency in Microsoft Office Suite, • Experience with design platforms (Canva, InDesign, or similar), • Strong analytical mindset with ability to interpret campaign performance data, • Excellent written and verbal communication skills, • Excellent organizational and project management abilities, • Highly organized with strong project management capabilities, • Self-starter with ability to manage multiple initiatives in a fast-paced environment At Hudson Technologies, you’ll find a supportive community where each person helps each other to be their best self. Our future success is being built today by every one of our employees and their recommendations for improvement. Reclaiming the Future Together™. Mission Hudson Technologies is committed to providing products and services that reduce greenhouse refrigerant emissions, increase energy efficiency, and promote sustainability to encourage understanding and ensure future generations inherit a healthy planet. Vision Improving environmental quality and promoting a healthier planet through the sustainable recovery and reuse of natural resources. Benefits Overview We offer competitive market-based compensation, with performance-based commission. Benefits include medical/dental/vision/RX, 401(k) plan with company match and generous PTO plan.

Job DescriptionPosition Overview The Principal Analyst – CS Business Systems plays a critical role in supporting billing operations for major industrial and corporate electric customers. This position focuses on SAP-based utility billing applications and drives the design, enhancement, and optimization of customer service systems. You will partner closely with IT architects, business stakeholders, and cross-functional teams to analyze issues, design scalable solutions, and ensure successful implementation through structured testing and release processes. Key ResponsibilitiesSolution Design & Analysis • Collaborate with IT and business stakeholders to define project scope, system enhancements, and solutions to complex system issues., • Translate business process requirements into functional system configurations and customizations., • Validate system designs with business partners to ensure alignment with functional, performance, and operational expectations., • Lead the design of integrated, end-to-end system solutions supporting customer service operations.Testing & Quality Assurance, • Develop comprehensive test plans, scripts, and data for assembly, UAT, and performance testing., • Lead cross-functional testing efforts to ensure solution readiness and quality., • Maintain and update testing standards, documentation, and processes.Project & Release Support, • Oversee the transition of functional designs to technical development teams., • Participate in release control activities to verify compliance with business requirements., • Ensure all system design deliverables are complete, consistent, and aligned with business needs.