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Job DescriptionCOMPANY SUMMARY Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn. The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. POSITION SUMMARY The AV Support Engineer will support audiovisual systems across The Empire State Building Observatory (ESBO), amenity lounges and conference rooms. The AV Support Engineer will provide prompt and accurate first line IT AV support, assisting with AV hardware and software-related questions, concerns, and tasks. Responsibilities include ensuring reliable performance for events and meetings, managing AV workflows, maintaining exhibits and delivering white-glove service. This afternoon/evening position will require a five-day work week on site and holiday coverage is mandatory with overtime and double-time pay available. RESPONSIBILITIES • Operate, maintain, and troubleshoot AV systems (Crestron, Biamp Tesira, Shure, PTZ cameras, projectors, BrightSign), • Configure and manage Dante audio networking, • Provide technical support for events and hybrid meetings (Teams/Zoom), • Support Observatory Exhibit hardware (turnstiles, kiosks, exhibits, ticketing systems), • Deliver executive-level support for high-visibility events, • Collaborate with IT/network teams on connectivity and cybersecurity, • Manage tickets in Salesforce and AV projects in Monday.com, • Assist with Windows 11 patching, imaging, and content updates, • Document configurations, SOPs, and maintenance schedules, • Explore emerging technologies (including AI) to improve workflows, • Provide on-site and remote AV technology support for the Empire State Building Observatory along with other systems in the ESRT portfolio, • Support and maintain the ESBO hardware including turnstiles, kiosks, exhibits, and ticket booths, • Perform daily AV system monitoring, verifying the integrity and availability of all hardware, server, and systems, • Provide technical assistance to support a wide range of ESBO events (i.e.; movie night, lighting ceremonies), • When required, assist with supporting and preparing conference rooms/town halls and additional areas to deliver Audio Visual services, • Assist in preventative maintenance schedules of kiosk, turnstiles, and ticket printers, • Identify, troubleshoot, and resolve various technical problems and ensure service levels agreement (SLA) are upheld, • When required, provide helpdesk support for ESBO, ESRT, and building staff, including the Property Management Office, Building Engineers, Maintenance Staff, Security Staff, and Front desk, • Ensure cybersecurity practices are incorporated into all IT and AV related work, • Provide timely responses to support requests via phone, email or in person, • Follow departmental change management processes and protocols, • Provide executive level support to ESBO and ESRT senior leadership, • Provide support for key office automation software (i.e., Office 365, Team, SharePoint, Adobe), • Provide timely updates to end-users and management regarding the status of reported problems/projects, • Review helpdesk tickets and escalate as necessary based on established guidelines and procedures, • Deployment of software updates, upgrades, and hot fixes, including the imaging of new devices, as required, • Assist with the planning and deployment of new and upgraded hardware and software products, • Assist other branches of Information Technology with projects and tasks, • Carry out other duties assigned or requested by management, • Maintain operation, configuration, documentation of all IT related issues, • Maintain PCI and SOX compliance for the Observatory, • AV SKILLSET:, • Control Systems: Crestron control systems (required); programming & DM NVX distribution (preferred), • Medialon show control systems (preferred); Barco Overture automation & scheduling (preferred), • Audio DSP & Control:Q-SYS design, configuration, and control (required); scripting & advanced integration (preferred); Biamp Tesira DSP configuration (required); certification (preferred), • Audio Systems & Mixing: XLR-based audio systems, signal flow, and troubleshooting (required); Audio board mixing for live, installed, and hybrid environments (preferred), • Microphones & RF Systems: Shure wireless microphone systems setup and coordination (required); Wireless Workbench monitoring and optimization (preferred), • Networking & AV-over-IP: Dante audio networking setup and troubleshooting (required); Level 3 certification (preferred); Basic IP networking for AV systems (required); VLANs, QoS, and managed switch configuration (preferred), • Lighting Systems (Theatrical & Architectural):Theatrical and architectural lighting systems integration (preferred); ETC lighting control platforms (Eos family) (preferred). DMX and sACN lighting networks configuration and troubleshooting (preferred), • Video Conferencing: Teams & Zoom support (required); room design standards (preferred), • Digital Signage: BrightSign player setup and content publishing (required); BrightSign Network (BSN) administration (preferred), • Show Control & Automation: Medialon-based multi-system show control integration (preferred); Barco Overture automation for synchronized AV, lighting, and media playback (preferred), • Exhibit & Experiential Support: Exhibit fabrication maintenance and support, including AV integration during build and install (required); Coordination with fabricators, designers, and installers for permanent and temporary exhibits (preferred)WHAT SUCCESS LOOKS LIKE, • Deliver reliable AV/IT support for Empire State Building Observatory and portfolio spaces, • Provide exceptional customer service for events and meetings, • Resolve issues promptly while maintaining cybersecurity standards, • Ensure system uptime and compliance with patching protocols, • KPIs:, • System uptime > 99.5%, • First response: P1 < 15 min; P2 < 1 hr, P3 < 3 hrs, • MTTR < 3 hrs, • 30/60/90-DAY PLAN:, • 30 Days: Shadow ESBO Ops, audit systems, document configs, • 60 Days: Implement preventative maintenance, assisted triage, • 90 Days: Optimize workflows, complete patching, formalize event playbooksREQUIRED SKILLS / ABILITIES, • Strong understanding of AV and IT systems, PC hardware, OS, and networking, • Strong technical aptitude and troubleshooting skills, • Outstanding communication and customer service, • Ability to manage stressful situations in a calm, courteous, and efficient manner, • Ability to make quick, clear decisions with minimal supervision, • Ability to meet deadlines and strong attention to detail, • Excellent interpersonal, oral, and written communication skills, • Detail-oriented with strong organizational skills, • WORK SCHEDULE:, • Flexible schedule, including ability to work nights, weekends, and holidaysEDUCATION & EXPERIENCE, • Bachelor’s degree in computer science, Engineering, or related field preferred, • 2-5 years experience in IT/AV support, experience with exhibit support for museums or theme parks is highly preferred, • Prolonged periods of sitting at a desk and working on a computer, • Ability to work at heights using ladders, • Ability to move between offices, • Must be able to lift up to 50 pounds at timesWHAT YOU CAN EXPECT, • At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -, • Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently, • Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT, • Dependable – you take a strong sense of ownership and accountability over your work, • Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude, • Curious – you consistently look for new ways to work smarter, not just harder, • Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture, • Positive – you possess a service-oriented attitude with excellent follow through BENEFITS, • Competitive base salary and bonus, • Health/Dental/Vision insurance, • Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance, • Voluntary Enhanced LTD Program, • Voluntary Hospital, Accident, and Cancer Programs, • 401(k) with 100% match up to 5%, • Paid parental leave, • Pre-tax transit accounts, • Employee Assistance Program for emotional, financial, and legal supportWELL-BEING, • Generous paid time off, • Employee engagement programs, • Volunteer time off, • Continuing education, • Complimentary Empire State Building Observatory access, • Complimentary gym membership and other wellness benefits

Job DescriptionCOMPANY SUMMARY Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn. The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. POSITION SUMMARY The Sr. Social Media Manager leads organic social strategy and execution across the ESB Observatory—the World’s Most Famous Building and a global cultural icon—and ESRT’s commercial real estate portfolio. The Sr. Social Media Manager drives measurable business impact through high-performing content, channel growth, and integrated campaigns that convert awareness into web traffic, leads, and ticket sales. This leader owns the full organic ecosystem: content strategy, publishing, influencer programs, analytics, and community engagement. They steward a consistent, modern brand voice across platforms and bring a performance-oriented mindset rooted in data, cultural fluency, and proven conversion-driving tactics. RESPONSIBILITIES • SOCIAL STRATEGY, CONTENT DEVELOPMENT & CHANNEL GROWTH:, • Build and execute platform-specific strategies that grow reach, engagement, and conversion across Instagram, TikTok, Facebook, X, LinkedIn, YouTube, and emerging channels, • Translate business priorities into compelling social storytelling that drives action, • Lead end-to-end content development: briefs, scripts, copy, visual direction, and coordination with design and production partners, • Maintain and optimize weekly and monthly content calendars with consistent tone, quality, and brand alignment, • Partner with Digital to surface high-performing organic assets for paid amplification, • INFLUENCER STRATEGY, TALENT RELATIONS & PARTNERSHIPS:, • Own the full ESB influencer program (400+ annual visits) and select ESRT initiatives - source talent, vet creators, direct content, and track results, • Build structured influencer tiers and prioritize creators who demonstrate conversion impact in tourism, NYC culture, lifestyle, and commercial real estate, • Ensure all talent-driven content aligns with brand standards and supports ticket sales, traffic, or brand lift, • CROSS-FUNCTIONAL COLLABORATION:, • Partner with PR, Digital, Leasing, Observatory, Operations, Design, and Executive Communications to maintain unified messaging, • Identify content opportunities tied to Observatory events, celebrity moments, sustainability leadership, tenant milestones, and leasing activity, • Strengthen the Executive LinkedIn presence through consistent, thought-leadership-driven content, • COMMUNITY MANAGEMENT & CUSTOMER ENGAGEMENT:, • Oversee community engagement strategy with timely responses, platform stewardship, and escalation protocols, • Manage the external agency team responsible for community management in the Chinese market (WeChat/Weibo), • Maintain platform relationships with Meta, Google, TikTok, X, LinkedIn, and others, • PERFORMANCE, REPORTING & OPTIMIZATION:, • Deliver weekly, monthly, and quarterly reports with insights that guide strategy and investment, • Use analytics tools to track performance, uncover trends, and optimize content, • Recommend shifts in strategy based on cultural trends, platform changes, and performance signals, • GOVERNANCE, OPERATIONS & BUDGET:, • Oversee all ESBO and ESRT profiles across Google My Business, Bing Places, TripAdvisor, and related channels, • Manage social budgets with efficiency and measurable ROI, • Lead skilled social media team with structure, clarity, and coaching to elevate output qualityWHAT SUCCESS LOOKS LIKE, • Conversion impact: Measurable increases in social-driven ticket sales, qualified web sessions, and commercial real estate lead activity, • Audience growth: Consistent increases in followers across key platforms, beating YoY benchmarks, • High-performing content: A steady pipeline of culturally relevant, brand-elevating assets that support business goals, • Influencer ROI: Clear, consistent results from influencer visits, including reach, EMV, and direct response, • Cross-brand cohesion: A unified voice across the Observatory, ESRT properties, and executive platforms, • Team leadership: A high-functioning content team that delivers strong creative output, • Operational excellence: Strong governance, timely publishing, and advanced analytics disciplineREQUIRED SKILLS / ABILITIES, • Proven ability to drive conversions through organic social content, • Expert command of Instagram, TikTok, Facebook, X, LinkedIn, Pinterest, YouTube, Snapchat; WeChat/Weibo familiarity is a plus, • Strong ability to craft scripts, copy, briefs, and visual direction, • Ability to solve problems quickly and operate confidently under tight timelines, • Comfort in both consumer-facing and B2B environments, • Experience leading teams, interns, agencies, and creator partners, • Ability to influence senior leaders and cross-functional partners with clarity and authorityEDUCATION & EXPERIENCE, • 7–10 years of social media experience with demonstrated growth and conversion results, • Background in tourism, entertainment, lifestyle, or real estate preferred, • Bachelor’s degree in marketing, communications, digital media, or a related fieldPHYSICAL REQUIREMENTS, • Prolonged periods of sitting at a desk and working on a computer, • Must be able to lift up to 15 pounds at timesWHAT YOU CAN EXPECT, • At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -, • Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently, • Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT, • Dependable – you take a strong sense of ownership and accountability over your work, • Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude, • Curious – you consistently look for new ways to work smarter, not just harder, • Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture, • Positive – you possess a service-oriented attitude with excellent follow through BENEFITS, • Competitive base salary and bonus, • Health/Dental/Vision insurance, • Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance, • Voluntary Enhanced LTD Program, • Voluntary Hospital, Accident, and Cancer Programs, • 401(k) with 100% match up to 5%, • Paid parental leave, • Pre-tax transit accounts, • Employee Assistance Program for emotional, financial, and legal supportWELL-BEING, • Generous paid time off, • Flex remote work time, • Flex Summer Fridays, • Employee engagement programs, • Volunteer time off, • Continuing education, • Complimentary Empire State Building Observatory access, • Complimentary gym membership and other wellness benefits

Job Description THE ORGANIZATION The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: • Operating Programs that pilot new ideas and address local challenges;, • Conducting original research to evaluate what works—and what doesn’t; and THE OPPORTUNITY The Center for Justice Innovation is seeking a Program Associate for its Community Justice Connect Storefront site in Crown Heights. Community Justice Connect, operated by the Center for Justice Innovation, is a network of storefront centers that train community volunteers to provide free legal information, assistance, and referrals to people with civil legal problems. The program seeks to solve issues in areas like housing, public benefits, employment, family law, and immigration before they become emergencies that must be litigated in court. Currently, Community Justice Connect operates in Brooklyn, Bronx and Queens. Reporting to the Site Manager, the Program Associate will help to oversee the volunteer recruitment, site administration, and outreach to community partners to build a strong network for reaching clients and providing services. The Program Associate must also help to create a warm and welcoming environment for volunteers and visitors to the site. Responsibilities include but are not limited to: • Help recruit volunteers to participate in the Community Justice Connect program at least every six months, and on as as-needed basis;, • Organize volunteer schedules and staffing;, • Provide assistance to the Managers as they supervise volunteers, offer information, and assist clients, including some evening and weekend hours;, • Participate in Housing Justice Initiatives and Working Group meetings and activities;, • Conduct outreach on an ongoing basis for new volunteers and clients;, • Attend local community board meetings and events held by local elected officials;, • Screen cases that are referred to attorneys for legal advice;, • Coordinate with Community Justice Connect team on organizing community clinics and workshops, and establishing policy and procedures for legal referrals;, • Support ongoing volunteer training and appreciation events;, • Provide for data collection, recording and reporting;, • Provide support to all Community Justice Connect offices as needed, including filling in and working from other sites as needed;, • Support Community Justice Connect staff and volunteers in other sites as needed;, • Support Community Justice Connect offices, including, but not limited to, maintaining vendor payments, office supplies, extermination services, office cleaning services, etc;, • Support day-to-day operations of programs, including scheduling, relationships with community partners, project implementation, and outreach (including attending community board meetings);, • Manage Social Media page for each location;, • Attend community meetings, stakeholder groups, and community events;, • Other relevant duties, as assigned.Qualifications: The selected candidate will have:, • A bachelor's degree and preferably 1-2 years of related experience working in at risk communities or at least 5-6 years of relevant experience required;, • Knowledge of community base work;, • Experience in non profit world is a plus;, • Bilingual (English-Spanish) preferred;, • Excellent written and verbal skills are a must;, • Candidate must be a skilled communicator, highly organized and detail-oriented, and able to work in a multi-disciplinary setting and maintain strong relationships with multiple stakeholders and organizations onsite, in the community and nationally;, • Ability to work with people from diverse backgrounds in a culturally-responsive manner; Position Locations: Crown Heights (Brooklyn) Compensation: The compensation range for this position is $27.48 - $31.86 per hour, annually equivalent to $52,000 - $58,000 based on a 35-hour work week and is commensurate with experience. Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR 0cFykgDdjy