525 Best customer care Jobs in Syracuse, New York (March 2026)

Practice Administrator - Emergency Medicine - St. Joseph's Hospital Health Center

7 months ago

Syracuse

Syracuse, NY – Seeking Emergency Medicine Practice Administrator Everybody Has A Role to Play in Transforming Healthcare As a Practice Administrator, you play a vital role in our mission to improve lives. Provide direct, business operations support to our medical directors, site physician partners, advanced providers and scribe (when applicable) employees. At Vituity we know the impact you can have. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity • Act as the operational administrator for the site Vituity leadership and as the interface for the practice to the hospital and community., • Act as the front-line liaison for the provider team with hospital C-Suite, nursing leadership, nursing staff, and Vituity support team., • Provide executive support to the site medical director and site management team to meet contract expectations., • Provide support for all site financials to include, but not limited to, contract stipends, expense reimbursements, and site payroll timecards., • Act as the super user for all Vituity software applications and as a point person for hospital software and hardware systems., • As appropriate to site practice, provide support to Vituity providers acting as a percipient witness in criminal or civil disputes including, but not limited to, receiving and routing subpoenas, scheduling depositions and trial testimony as applicable, development of a provider fee schedule, and including malpractice carrier as appropriate., • Provide office management to include, but not limited to, all aspects of meeting management, office systems, supplies, site events, and customer service., • As applicable to the practice line, facilitate all aspects of the daily patient census and attend daily multi-disciplinary rounds., • As applicable to the site practice, responsible for all aspects of the site clinical schedules to ensure adequate coverage with no disruption to patient care., • Collect, track, and analyze all site financial and operational data., • Project management as needed of the site operational programs to include, but not limited to, Operations Meetings, Patient Experience Program, Quality/Performance Improvement Program, Advanced Provider and/or Scribe Programs, and Student or Resident rotations., • Ensure all aspects of recruiting and on-boarding are completed for new providers and employees as well as locums and reservists and/or residents and students., • Ensure all licensed providers complete their recredentialing timely and appropriately for their licensing, certificates, and credentials required by Vituity and hospital Medical Staff Office., • Ensure all site partners and employees remain in compliance with Vituity and hospital programs and other mandated training or requests., • Act as the point person for all Vituity People Operations (Human Resources) relations to include, but not limited to, ensuring accurate site roster and compliance with employment law and Vituity policies., • Develop and maintain site orientation checklists and manuals., • Collaborate with Medical Director and Site Management Team in developing and maintaining site practice policies and procedures., • As applicable to practice line, responsible for all medical records and data submission to Revenue Cycle Management in a timely manner and responsible for appropriate charge capture in designated system, sending notices and follow up as appropriate., • Ensure billing and documentation compliance through completion of site WIP/TAD lists, answering provider routine questions, and schedule/hosting/participating in the monthly meeting with Revenue Cycle Management billing team., • Ensure completion of mandated forms and requests as appropriate to include, but not limited to, death certificates, physician office requests, State specific Workers Compensation and Motor Vehicle Department reporting compliance, and pharmacy requests. Required Experience and Competencies • Two to three years of experience in an office or healthcare setting required., • Associate or Bachelor’s degree in Business Administration, Human Resources or related field strongly preferred., • Experience working in the healthcare field is preferred., • Knowledge of healthcare and medical terminology preferred., • Knowledge of general Human Resource principles preferred., • Knowledge of Federal, State, and County Agencies who regulate the Healthcare Industry preferred., • Intermediate to advanced MS Excel, Word, PowerPoint, and Outlook skills., • Strong consultation skills and the ability to seek out information., • Strong work ethic, organizational skills, and interpersonal skills., • Ability to prioritize and work in a stressful environment., • Ability to be self-directed, motivated, and sensitive to deadlines., • Ability to express ideas and convey information effectively in verbal and written communications., • Able to create a positive environment, clearly understand client / customer relationships, and promotes Vituity positive image., • Ability to understand and apply information management principles, data analysis interpretation and continuous quality improvement tools/methodologies., • Ability to maintain flexibility, cooperation and participate in cross-organizational performance improvement activities., • Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency., • Ability to establish and maintain effective working relationships as required by the duties of the position., • Ability to read, understand and communicate in English sufficient to perform the duties of the position., • Ability to evaluate and convey information in legible reports to Human Resource, Finance, and Executive groups. The Practice St. Joseph's Hospital Health Center – Syracuse, New York • STEMI Receiving Center and Primary Stroke Center with TNK capabilities., • 280-bed facility with a 54-bed Emergency Department including 12 fast track., • Annual volume of 56,000 with approximately 160 patients per day., • Wonderful staff and culture., • Large cardiovascular patient population with a 24/7 cath lab as well as heart failure and chest pain accreditation., • Full sub-specialty backup excluding ophthalmology and neurosurgery., • 24/7 neurologist coverage, in person and teleneurology. The Community • Syracuse, New York, offers a vibrant mix of urban convenience and natural beauty, making it a fantastic place to work and call home., • Located in Central New York, it boasts landmarks like the Erie Canal Museum and the Carrier Dome, home to Syracuse University’s renowned sports teams, especially basketball., • Residents enjoy diverse activities, from shopping at Destiny USA, one of the largest malls in the country, to exploring nearby Finger Lakes wine country or Onondaga Lake Park., • Seasonal weather brings snowy winters, colorful autumns, fresh springs, and warm summers, providing year-round recreation opportunities., • Syracuse’s strong sense of community, affordable cost of living, and a growing job market in healthcare make it perfect to raise a family., • With a rich history, cultural events like the New York State Fair, and proximity to nature, Syracuse is truly special. Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. • Superior health plan options, • Dental, Vision, HSA/FSA, Life and AD&D coverage, and more, • Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%, • Outstanding Paid Time Off, • Student Loan Refinancing Discounts, • Professional and Career Development Program, • EAP, travel assistance, and identify theft included, • Wellness program, • Commuter Benefits Program, • Purpose-driven culture focused on improving the lives of our patients, communities, and employees. We are excited to share the base salary range for this position is $22.08 - $27.60, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. *Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.

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