235 Best customer care Jobs in Rockford, Illinois (December 2025)

Territory Manager - Madison, WI - Rockford, IL

3 months ago

Rockford

Job Description The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients, and their care teams harmoniously monitor, manage, and protect life. A Territory Manager is responsible for securing new business and managing a sales area independently, often remotely from Kestra main offices. This position contacts and consults with a variety of clients in a mixture of clinical settings. In addition to direct sales responsibilities for a given territory, the Territory Manager provides training, on-going product service and support, and assistance in the reimbursement process. ESSENTIAL DUTIES • Responsible for the sales and ongoing support of Kestra products, • Consistently meet or exceed quarterly and annual sales targets as well as performance-based objectives, • Build and maintain strong, long-term relationships with healthcare professionals across various cardiology specialties (e.g., interventional cardiology, electrophysiology, Cardiac Rhythm Management), • Manage pipeline of customers, • Grow and develop trusted partner relationships with key accounts and stakeholders within the territory in a professional and ethical manner, • Prepare quarterly Business Plans and present to Regional Sales Leadership, driving accountability and results., • Ensure responsible and appropriate use of budgeted expenses by adhering to Kestra policies and procedures, • Attend key exhibits and conventions, as required, • Coordinate patient interaction with Clinical Advisors and Customer Care team, • Provide key insights and timely feedback to Sales Leadership and Marketing to help shape future strategies, • Manage full-cycle sales cycle from introduction and product demonstration to training, delivery, and followup, • Represent Kestra at key industry conferences, conventions, and events, as required., • Serve as a field expert and resource in your territory, including assisting with reimbursement, navigating clinical teams, and responding to client issues and complaints, • Maintain records and Sales data using CRM Technology., • Adhere to Pledge of Confidentiality, • Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. COMPETENCIES • Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement., • Integrity: Commitment, accountability, and dedication to the highest ethical standards., • Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service., • Action/Results: High energy, decisive planning, timely execution., • Innovation: Generation of new ideas from original thinking., • Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind., • Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. Requirements EDUCATION/EXPERIENCE REQUIRED: • 5+ years of successful medical device sales experience, • 3+ years of outside sales experience, • Bachelor’s degree from an accredited four-year college or university in Business, Sales, Marketing, or a related field, or an equivalent combination of education and professional experience, • Must reside in the assigned territory, • Ability to drive an automobile with a valid driver’s license and acceptable completion of a motor vehicle report (MVR), • Demonstrated strong business acumen, • Excellent written and verbal communication skills, • Familiarity of MS Office, including MS Teams, • Post offer, must be able to achieve credentialing for hospital system entry including, but not limited to:, • Documentation of vaccination and immunization status, • Completion of background check, • Completion of drug screening testing, • Review and agree to hospital policies and procedures, • Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety PREFERRED EXPERIENCE: • Experience in calling Cardiologists, Electrophysiologists, Interventional Cardiologists, or Cath Lab highly preferred, • Demonstrated understanding of Durable Medical Equipment (DME) process flow, • Knowledge of the cardiac care landscape and customer decision-making processes, • Internal candidates who do not have the required experience may still be considered if they have demonstrated consistent performance aligned with sales expectations and have served in a sales support role. WORK ENVIRONMENT • Fast paced field role, • Noise volume typical of being in the field or clinical setting, • Extended hours when needed, based on business needs, • Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug, • Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer. PHYSICAL DEMANDS • Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage, • Frequent stationary position, often standing or sitting for prolonged periods of time, • Frequent computer use, • Frequent phone and other business machine use, • Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle TRAVEL • Frequent domestic travel by car and/or air required, up to 90 % OTHER DUTIES: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Benefits Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Compensation: An annual salary of $100,000, in addition to a bonus and uncapped commission, commensurate with experience and location. Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law. We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S. Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.

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