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Job Description NOW HIRING / IMMEDIATELY HIRING: HOSTS / HOSTESSES • Get paid after each day worked with our partner Daily Pay!, • Part-time or full-time hours at a highly competitive rate of pay., • Comprehensive benefits program offered to all team members – including medical, dental, vision, life and disability insurance plus voluntary benefits., • Flexible scheduling to accommodate school, life and family., • Advancement Opportunities. After drawing our first pint in 1976, we’ve continued to pull some impressive local and international beers at over 100 locations. We still build our pizzas and taproom fare from scratch - one delicious, fresh ingredient at a time, but the most important ingredient is YOU! Your role is to be the best “first and last impression” to everyone passing through our doors. It is essential to our restaurants success as you contribute to delivering a perfectly crafted experience every time with pride to our guests! Your commitment to us: • “Set the stage” for an exceptional dining experience by guiding our guests safely and professionally through our dining room to their table while engaging in warm and friendly conversation, • Demonstrate genuine hospitality during every interaction whether it be over the ‘phone or in person. This may be in providing accurate wait times, directing guests to the restrooms, taking reservations, receiving to-go orders or answering questions., • Create positive first impressions that build loyalty in return guests, • Must be at least 16 years of age or must be 18 years of age or older if serving alcohol We are an Equal Opportunity / E-Verify Employer. This job description is not intended to be all-inclusive. As a SPB Hospitality Team Member you may be asked to perform additional related duties to meet ongoing needs.

Job Description Overview POSITION SUMMARY: The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) • Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service., • Welcome every guest in order to improve guest satisfaction and to promote positive guest relations., • Escort guests to their tables/booths in a courteous and friendly manner., • Inspect dining area and set the table/booth when necessary., • Practice and observe the safety rules and regulations in all dining areas., • Responsible for all comps and reservation sheets., • Run all the required reports for the server, the micro’s cashier report and the batch report from the credit card machine., • Present check and collect settlement for all necessary items., • Serve efficiently between 25-35 guests per half-hour., • Complete all opening and closing side duties., • Stock areas with all necessary items, during the shift as well as the end of the shift., • Maintain cleanliness of all dining areas., • Ring all financial transactions accurately., • Follow all policies and procedures regarding alcohol., • Responsible for abiding to all cash handling policies and procedures., • Pick up and return bank and revenue to and from cage or cash room., • Accurately verify all banks received and returned from cage or cash room., • Take reservations when necessary., • Be knowledgeable of events., • Must have the ability to anticipate guest and employee needs., • Must have valid Food Handlers Card, Liquor License, and IGC Badge when working., • Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift., • Ability to lift and carry up to 25 lbs., • Must have the ability to withstand noisy and smoke-filled environments. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) • High School diploma or G.E.D. equivalency preferred., • Must have strong mathematical skills., • Ability to read and write English required., • Two years’ guest service experience in a family or formal dining environment., • Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission., • Must successfully pass background check., • Must be at least eighteen (18) years of age., • Must be able to work holidays and weekends, as well as flexible shifts.