Vice President, Customs Brokerage Operations
hace 5 días
Dallas
Vice President, Customs Brokerage Operations Compensation: $180,000 - 200,000 Annually Job Description: The Vice President of Customs Brokerage Operations is the senior executive responsible for leading, scaling, and optimizing the company’s U.S. customs brokerage network, including all bonded operations such as Foreign Trade Zones (FTZs), Container Freight Stations (CFS), bonded warehouses, and other CBP‑regulated facilities. This role ensures operational excellence, regulatory compliance, digital transformation, and customer experience across a multi‑site, multi‑service customs environment. The VP serves as the enterprise’s subject‑matter authority on customs operations, FTZ administration, and trade compliance, driving strategy, process standardization, and continuous improvement to support growth, profitability, and risk mitigation. Key Responsibilities: Strategic Leadership & Operational Excellence • Lead national customs brokerage operations across all entry types (01, 11, 86, 51, 52, 06, etc.) and bonded environments (FTZ, CFS, IBEC, bonded warehouse)., • Develop and execute a multi‑year operational strategy aligned with company growth, digital transformation, and compliance priorities., • Build scalable, standardized operating models, SOPs, KPIs, and governance frameworks across all brokerage and bonded facilities., • Oversee the administration, compliance, and operational performance of all FTZ sites, including activation, inventory control, admissions, weekly entry processes, and CBP reporting., • Ensure bonded warehouses, CFS operations, and other CBP‑regulated facilities maintain full compliance with 19 CFR requirements, security standards, and audit readiness., • Partner with Trade Compliance, Legal, and IT to maintain robust inventory control systems (ICSS), zone automation tools, and recordkeeping programs., • Serve as the senior operational authority on CBP regulations, PGA requirements, and trade compliance best practices., • Ensure adherence to all regulatory requirements, including ACE, ABI, ISF, CTPAT, FTZ Board regulations, and bonded facility controls., • Oversee internal audit programs, broker management systems, and corrective action plans., • Partner with Technology teams to enhance digital capabilities, including automation of entry workflows, FTZ inventory systems, document ingestion, and exception management., • Evaluate and implement new tools (AI/ML classification, OCR, API integrations, client portals) to improve speed, accuracy, and visibility., • Ensure high‑quality service delivery, responsiveness, and compliance for key accounts, including FTZ and bonded‑facility customers with complex supply chains., • Collaborate with Sales, Account Management, and Solutions Design to support new business, RFPs, and customer onboarding., • Lead, mentor, and develop a national team of licensed brokers, FTZ administrators, bonded facility managers, and operations leaders., • Build a high‑performance culture focused on compliance, accountability, and continuous improvement., • 10–15+ years of progressive leadership experience in U.S. customs brokerage operations, including direct oversight of bonded facilities and FTZs., • Deep knowledge of CBP regulations, 19 CFR, FTZ Board regulations, and PGA requirements., • Experience managing multi‑site brokerage operations with high‑volume, multi‑industry customer portfolios., • Proven success leading digital transformation, automation initiatives, and operational standardization., • Strong executive communication skills and ability to influence cross‑functional stakeholders., • Licensed Customs Broker (LCB) required., • FTZ Operator or Administrator experience strongly preferred., • Experience in a 3PL, freight forwarder, or customs‑focused logistics environment. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "___" publication