Customer service representative jobs in Syracuse, New York - Page 4Create job alerts

Job Description Job Summary: We are seeking a friendly and customer-oriented person to join our team in either East Syracuse or Central Square. You will be responsible for providing exceptional customer service and processing transactions accurately and efficiently. Your role will be crucial in ensuring a positive experience for our members. Duties: Answer customer inquiries and resolve any issues or complaints - Assist with merchandise stocking and replenishment as necessary - Maintain a clean and organized checkout area Qualifications: - Previous experience in retail sales or cashiering is preferred but not required - Basic math skills to accurately calculate totals, handle money, and provide change - Excellent customer service skills with the ability to communicate effectively and professionally - Strong time management skills to ensure efficient transaction processing We offer competitive pay rates and opportunities for career growth within our organization. If you are a motivated individual who enjoys working in a fast-paced retail environment, we would love to hear from you. Note: This job description is intended to provide a general overview of the position and does not include every task or responsibility that may be required. Company DescriptionAt The Herbal Center, we're proud to be more than just a cannabis retailer. We're a community-driven, innovative company committed to providing the highest-quality products while fostering a positive, inclusive, and fun work environment. Whether you're a cannabis connoisseur or just starting to explore the world of cannabis, we ensure that every team member is equipped with the tools and knowledge to thrive.At The Herbal Center, we're proud to be more than just a cannabis retailer. We're a community-driven, innovative company committed to providing the highest-quality products while fostering a positive, inclusive, and fun work environment. Whether you're a cannabis connoisseur or just starting to explore the world of cannabis, we ensure that every team member is equipped with the tools and knowledge to thrive.

Job Description INTRODUCTION Company Overview: This position is available with Upstate HomeCare, a BioMatrix company. BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Schedule: Monday Through Friday From 8:30am Eastern Standard Time To 5pm Eastern Standard Time Work schedule is subject to change based on business needs. Location: Upon successful completion of on-site training, it is anticipated that an incumbent in this role will work on-site at our location in Syracuse, NY. Work location is subject to change based on business needs. Job Description: Directly provides efficient retrieval and management of all documentation required to bill claims for services provided. Ensures all documentation is aligned with prevailing company, state and federal payer standards. Adheres to strict governance in all aspects of obtaining complete and accurate documentation requirements. QUALIFICATION REQUIREMENTS • High school diploma or GED required, • Minimum of two (2) years of customer service experience in healthcare industry required, • Demonstrates strong computer literacy and aptitude as evidenced by proficiency and/or training with applicable software systems, • Knowledge of NYS payers, • Good written and verbal communication, • Prioritization skills, • Alignment to given instructions, • Providing excellent customer service by:, • Being courteous and prompt in response to customer/staff inquiries, • Explaining documentation requirements to co-workers, physicians, physician’s office staff, discharge planners, and customer and/or caregiver, • Documenting customer account issues/concerns (when applicable) and forwarding to the appropriate manager, • Improves departmental/company productivity and efficiency by:, • Obtaining required qualifying documents to include:, • CMN’s: Sending to physicians on a regular basis as established by company policy, • Doctor’s Orders: Sending to physicians on a regular basis as established by company policy, • Insurance requests for additional medical documentation (i.e., sleep studies, requests for additional documentation), • Prescriptions, • Insurance Prior Authorizations, • Renewal CMNs, • Renewal Insurance Prior Authorizations, • Medicaid Written Prior Authorizations, • Maintaining open communication with Branch Managers and CSR’s, • Reviewing and keeping all corporate billing hold reports current, • Monitoring timely acquisition of required documentation, • Monitoring all documentation for accuracy, • Reviewing documentation for qualification based on Compliance Policy, • Receiving all documentation in the computer system for release of all pending claims, • Volunteering or initiating assistance in other activities (not listed in job description) when it is beneficial to the department/company, • Follows company policies and procedures by:, • Understanding and following the Company’s Confidentiality Policy, • Serving as company resource on documentation issues, • Understanding scope and range of services, • Understanding and following complaint procedures, • Monitoring that appropriate signatures & medical justification accompany service orders, • Following applicable Medicare, Medicaid regulations, • Following state and insurance carrier regulations, • Following regulations set forth in company contracts, • Following company policy on CMN/medical justification retrieval, • Shows teamwork, initiative and accountability by:, • Volunteering to assist co-workers, • Staying current with industry/coverage changes, • Reviewing all documentation literature regularly to maintain updated on medical policy, • Presenting solutions in conjunction with problems, • Exhibits exceptional work ethics by:, • Not being wasteful or abusing branch/region resources (vehicles, buildings, equipment, supplies, phones, utilities, time at work and time absent from work, etc.), • Presenting fair and honest reports of expenses (travel, gas, on call, etc.), • Following through timely with commitments, • Allowing others to speak without interruption, • Asking clarifying questions and showing consideration of others comments, • Using proper grammar, a respectful tone and language free of prejudice, harassment, profanity or ill will connotations, • Answering calls within three rings and properly introducing self in a pleasant and clear voice, • Returning phone messages promptly, responding calmly to angry or upset referrals/customers and avoiding personal calls (or minimizes) to allow customer access to business lines Communication Skills • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • This position requires constant sitting with occasional walking, standing, kneeling or stooping., • This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms., • This position requires constant talking and hearing., • Specific vision abilities required by this job include close vision and the ability to adjust focus. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER • Will participate in legal and ethical compliance training each year., • Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures., • Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual., • Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day. Opening at our Upstate Farms Dairy Logistics Facility, Syracuse, NY. Responsible for safely and accurately loading, transporting and delivering milk products from the warehouse/depot to customer locations. $5,000 SIGN-ON BONUS Essential Duties and Responsibilities: • Safely load, unload, and deliver products at each account., • Drive truck over established route to deliver, stock, and stage product at customer locations., • Verify shipment accuracy and salable condition of product., • Resolve discrepancies and customer complaints., • Collect empty containers, rejected, or unsold merchandise for return as required., • Complete daily multiple orders, delivery invoices, and proof of delivery as required., • Perform Motor Vehicle Inspections on truck to conform to DOT regulations and company policy., • Exhibit courteousness toward customers, work cooperatively with co-workers and supervisors, maintain neat appearance, and follow established policies and direction of management., • Maintain vehicle and hours of service logs using an ELD as required by DOT., • Maintain reliable attendance and consistent work hours., • Must follow all SOP procedures and complete required documentation/checklists. Participate in continuous improvement efforts to improve products, services, or processes., • Follow all Safety requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Education/Experience • High school diploma or GED equivalent required. Must be a minimum of 18 years of age • 3 months verifiable experience driving Class A commercial vehicle preferred, • Must be able to operate a standard transmission vehicle, • Ability to read, write, perform basic mathematical calculations, and accurately record data required., • Must be willing to work overtime, weekends, holidays, and varying shifts, as required., • Must be able to frequently stand, walk, kneel, reach, climb, pull, and bend., • Must be able to routinely lift over 60 pounds and push/pull up to 300 pounds with a hand-held hook., • Must be able to work independently., • Excellent customer service, verbal and written communication skills required. *The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Employment Type: Full-Time FSLA: Salary/Exempt Division: Project Management Department: Project Management Reports to: Project Executive Supervisory Duties: Yes The Project Manager (PM) will serve as a main point of contact and corporate representative for all project stakeholders, including Owners, OPMs, Developers, Architects, Engineers and Subcontractors. The PM is responsible for oversight of the entire project’s life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will oversee the implementation of a Raving Fans action plan and play a key role in business development including networking events, marketing initiatives, proposal preparation and interviews. Responsibilities / Essential Functions • Involvement and support throughout the proposal and preconstruction processes., • Work closely with estimating and purchasing during the procurement/buy-out phase of the project., • Provide constructability reviews of drawings and budget updates, as necessary., • Review and management of project team and staffing requirements., • Attend and run weekly owner/architect/contractor (OAC) project and subcontractor meetings; manage preparation and distribution of meeting minutes., • Continuously coordinate with field staff (General Superintendent, Project Superintendent, Assistant Superintendent, Safety Manager, etc.) on project goals, budget and schedule., • Overall management of project financials, including cost reporting, monthly requisitions, review and approval of invoices, ensure timely completion, management of the requisition process to maintain cash flow throughout the project and address/communicate issues proactively and promptly., • Budget forecasting., • Change Management (including negotiation of disputes as necessary)., • Represent Consigli with Owner, Architects, Consultants, Government Authorities, Vendors and Subcontractors., • Main point of contact for Owner communication and reporting., • Mentor staff: manage multiple team members on large complex or multiple projects., • Provide evaluation(s) of team members on performance and identify training needs. Conduct training and development of others., • Provide oversight and management of project controls including RFIs, submittals and material delivery tracking with support from APM and PE., • Oversight of Material Delivery tracking and reporting., • Oversight of meeting agenda, the development of minutes and reporting., • Maintain close relations with subcontractors, including early notification of submittal & material delivery schedule expectations., • Assist the Project Superintendent and other team members in the resolution of all critical issues with a focus on quality, cost, and schedule. Provide documentation as necessary., • Monitor executed subcontracts and insurance certificates; verify contracts and insurance are in place prior to commencing work., • Work closely with Project Scheduler to update and distribute project master schedule with input from Superintendent and project teams., • Complete and implement project closeout checklist., • Manage the timely close out documentation process for assembly and submission to the Design Team and Owner., • Provide oversight and coordination of the work; manage issuance and completion of punch list to Subcontractors; drive project to completion., • Observations and Field Reports: work with project team to conduct field walks as necessary and compile any corresponding documentation accordingly. Review Design Team field reports and work with required parties to resolve open items and drive resolution., • Perform regular safety walks with field and safety staff and record observations., • Assist in preparation and present at interviews for project pursuits., • Take lead in the development and management of optimal project profit opportunities including self-perform trades. Key Skills • Strong communication skills., • Ability to review, understand and support all change management processes., • Strong initiative and problem-solving abilities., • Ability to multi-task and self-prioritize., • Motivated and driven., • Ability to work in a team environment with a primary focus on collaboration., • Excellent written and verbal presentation skills. Required Experience • A Bachelor's degree in engineering, Construction Management or Architecture preferred., • 5+ years of experience within the construction industry in project management or similar role., • OSHA-10 and OSHA-30 preferred., • Additional proficiencies may include cost management software (Timberline, Sage preferred), scheduling software (Primavera P6 preferred) and construction management software (Procore preferred).