Customer Service jobs in Santa Ana, California - Page 5Create job alerts

We are seeking a Senior Client Service Manager (CSM) to lead strategic client development for priority municipal clients in the West region. Experience in a Client Service Manager, Account Manager, Pursuit Lead, Project Director, or similar relationship-focused role.

A company is looking for a Spanish Bilingual Customer Service Specialist. Key Responsibilities Assist Spanish and English speaking customers with inquiries and issues Handle a high volume of inbound customer calls while promoting products Personalize customer interactions by addressing questions

Senior Client Services Manager/Project Manager. This Client Services role will collaborate closely with our technical leaders, project managers, and marketing team to shape our growth strategy, particularly in the water reuse market. Position BC as a strategic advisor beyond project delivery.

Prefer to have prior work experience with Walgreens.

A company is looking for a Customer Support Manager to lead and optimize customer support processes. Key Responsibilities Manage a team of support associates, providing training and performance measurement Collaborate with leadership to identify business processes and goals Continuously develop

A company is looking for a Health Care Customer Service Representative to handle inbound and outbound calls related to insurance and payment processing in a remote setting. Key Responsibilities Make and answer calls to resolve billing and payment issues Respond to patient inquiries in a professio

A company is looking for a Remote Bilingual Customer Service Representative. Key Responsibilities: Handle inbound and outbound contacts in a courteous and professional manner Ensure first call resolution through effective problem-solving and call handling Accurately document and process customer

A company is looking for a Senior Manager of Customer Support. Key Responsibilities Own and drive team performance metrics including CSAT, SLA achievement, and AI auto-resolution rates Lead and develop a team of support professionals, focusing on skill enhancement and career growth Manage cross-

Inside Sales & Account Manager Industrial Manufacturing. Provide regular forecasting and sales activity updates. B2B sales or account management experience.

Customer Service Specialist Remote Job Duties: • Quickly getting up to speed on Occipital products as it relates to Augmented Home and their technical foundations.

Make an impact in the role of Netflix Customer Service Advisor (Remote) to perform responsibilities as a Customer Service Advisor (Remote).

Join our growing team as a Amazon Customer Service Representative (Remote) to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and follow safety procedures and company policies.

An exciting opportunity awaits for a Costco Customer Service Representative (Remote) to follow safety procedures and company policies, respond promptly to inquiries and resolve basic issues, and coordinate tasks to ensure deadlines are met. Other duties include work collaboratively across teams and

Join our growing team as a United Airlines Customer Service Representative (Remote) to provide excellent service to customers and team members, assist with processing returns and exchanges, and adapt to shifting priorities and business needs. Other duties include assist with organizing, stocking, an

Minimum one (1) year of ACD experience or minimum two (2) years of Customer Service experience in dental industry (RDA, DA, CDT, trained dental technician) preferred. In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insuran

Make an impact in the role of American Airlines Reservation Agent (Remote) to book flights, modify reservations, and assist travelers remotely.

Military Account Manager (SSO Division - Irvine, CA or Fort Worth, TX) Position Summary/Essential Functions: Responsible for increasing market share and retaining existing aftermarket business for assigned customers.

Now hiring an experienced British Airways Customer Service Representative (Remote) to respond promptly to inquiries and resolve basic issues, provide excellent service to customers and team members, and assist with organizing, stocking, and general upkeep. Other duties include manage daily responsib

Are you ready to be the heartbeat of unforgettable events? As our Catering & Convention Services Manager, you'll play a starring role in driving catering and food and beverage sales, all while ensuring our hotel shines. This position is an overtime eligible manager (OEM), overtime does apply and is

IDT's Retail division is looking for a Sales Representative / Retail Account Manager (RAM). RAMs develop a weekly cycle to sell IDT Retail products into retail via a designated route established by his/her Regional Sales Manager. Sales Representative / Retail Account Manager (RAM).

We have an opening for a Remote Customer Service Rep, where you will respond to questions by phone, email, or in-person, help organize and maintain a tidy workspace, and support returns and exchanges in a timely manner. Additional duties include adhere to safety guidelines and company policies, hand

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and provide excellent service to customers and team members. Other duties include maintain accurate records and

Mid-Market Senior Account Manager.This is a HYBRID position that will require 1-3 days/week in one of our following California office locations: Irvine, Burlingame, Glendale, Santa Rosa, Sacramento.The Mid-Market Senior Account Manager is responsible for managing an assigned book of business while d

We’re looking for a FedEx Customer Service Agent to perform daily responsibilities with dedication.

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

May be asked to assist with hospitality duties during special events. Ability to work outside the normal business day/week as demanded by events and programs. Knowledge of the layout and facilities of the OC Fair & Event Center highly preferred.

Auto Club Enterprises is the largest club within the national AAA federation. AAA is an Equal Opportunity Employer.

Join our growing team as a United Airlines Customer Service Agent to manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, and gain knowledge of company offerings to better serve clients.

Other duties include support the preparation and delivery of goods or services, provide excellent service to customers and team members, gain knowledge of company offerings to better serve clients, follow safety procedures and company policies, assist with processing returns and exchanges, along wit

I understand that this franchisee is a separate company and a separate employer from McDonald's USA. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview

Simple Application, Immediate Hire.All Experience Levels Encouraged to Apply.Full Time, Part Time & Seasonal Openings Available.

Simple Application, Immediate Hire.All Experience Levels Encouraged to Apply.Full Time, Part Time & Seasonal Openings Available.

Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments, • Hire, train and manage Call Center Representatives, • Answer inbound calls and make outbound calls as needed and as a training tool, • Customer Service, • Manage sales reps schedules, • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR HRMDiw8gA1

A company is looking for a Senior Revenue Accounting Manager, Remote - Nationwide.

Key Responsibilities Lead monthly, quarterly, and annual close processes, ensuring accurate financial statements Own revenue accounting for subscription and usage-based SaaS models, managing deferred revenue schedules Evaluate and enhance accounting workflows, assist with system implementation,

A company is looking for a Manager/Associate Manager - Project Business Development & Finance & Accounting. Key Responsibilities Perform project financial operations, including budget creation and management of accounts payable/receivable Prepare accurate project financial reports and analysis fo

Job DescriptionWe are looking for an excellent team player with professional work ethics to join us for a new exciting role. Successful candidates will be assigned to work on the latest surgical and imaging technologies! Responsibilities:

Job DescriptionGreat Park Insurance Services Licensed Insurance Representative Great Park Insurance is seeking an experience Customer Service Representative (CSR) to join our office. We will rely on you for delivering service in a courteous, professional, and efficient manner, while interacting with customers and insurance agents. This individual will further be responsible for administrative tasks and maintain client documentation. The ideal CSR is friendly, upbeat, professional, and dependable. Position - Full Time Hours - 8:30am to 5:00pm, Monday through Friday Responsibilities: -Support incoming calls and emails from customers. -Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests. -Respond to questions and requests from clients/customers/agents quickly and accurately. -Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken. -Retrieving and responding to voicemails and emails. -Keep a clean, neat and organized workstation -On time daily Required Competencies: -Insurance customer service experience required. -Exceptional listening skills with the ability to handle difficult and detailed inbound/outbound calls. -Ability to multi-task between various software programs. -Problem solving and problem resolutions skills. -Proficient typing skills to type complete, accurate and thorough notes in customer files. -Computer skills should include Microsoft Excel, Word, Outlook. -Communicate and write clearly and in a professional manner (telephone, email, and in person). -Must be able to work quickly and efficiently. -High school diploma/GED. -Valid California P&C Insurance License (Required) Benefits: After 90 days Experience: -Customer Service: 1 year (Required) -Insurance: 1 year (Required) Job Type: Full-time Salary: $50,000-$75,000 (DOE) Job Type: Full-time Salary: $50,000.00 - $75,000.00 per year Benefits: • 401(k), • 401(k) matching, • Health insurance, • Paid time offSchedule:, • 8 hour shift, • Monday to FridaySupplemental pay types:, • Commission payExperience:, • Insurance: 1 year (Preferred)License/Certification:, • Personal and casualty license (Required)Work Location: In person

Job DescriptionRemote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environmentQualities We Value, • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not requiredQualifications, • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North AmericaResponsibilities, • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description Customer Service Representative – Fiber Internet Location: Irvine, CA (In-office) Contract: 3-month contract Pay: $25/hour Schedule: Flexible shift About the Role We’re hiring a Customer Service Representative (“Concierge”) to join a Customer Experience team supporting fiber internet customers and residents across phone, email, and chat. This role is built for someone who blends empathy and urgency with strong technical troubleshooting—leaving every person feeling personally taken care of, with a next-issue resolution mindset. You’ll thrive in a fast-paced, startup environment and partner closely with Field Services, Sales, and Community Engagement to move work forward. What You’ll Do • Place outbound calls to customers/residents with status updates on new orders, post work order follow-ups, and ticket follow-ups, • Schedule calls to move work forward and coordinate installations with Field Services, • Make appointment confirmation calls (day/evening prior to pre-cons, drops, and ONT installs), • Perform end-of-day optimization of the daily technician schedule, • Handle installation and technical support inquiries efficiently with urgency and full issue resolution, • Respond to inbound service availability questions and updates via phone and email, • Complete customer satisfaction calls and outbound service/support follow-ups, • Support Sales and Community Engagement teams with resident and customer support needs, • Contribute to a culture of trust, integrity, and collaboration What You Bring • 2+ years of customer service experience in telecom/networking, • 2+ years providing technical support to B2C or B2B customers, • Experience as a support agent in a startup environment, • Strong problem-solving, analytical, organizational, and follow-through skills, • Excellent verbal and written communication skills, • Hands-on troubleshooting across IP, IoT, Wi-Fi, and consumer hardware/software—able to explain issues in plain language, • Advanced service skills in problem-solving, especially home networking issues, • Proficiency with Microsoft Office, JIRA, and GoTo or similar CRM platforms, • High integrity, intellectual honesty, and strong work ethic

Job Description At BioTec Dental Laboratory, precision and relationships matter. We partner with dental professionals who rely on us for quality, accuracy, and dependable turnaround times. We are seeking a professional, detail-oriented Customer Service Associate who understands that exceptional service is just as important as exceptional craftsmanship. If you are responsive, solution-focused, and thrive in a fast-paced environment, we want you on our team. Position Overview The Customer Service Associate serves as a primary point of contact for dental offices and partners. This role ensures smooth communication, accurate case processing, and proactive support throughout the lifecycle of each dental case. This position requires professionalism, organization, and the ability to manage multiple client interactions while maintaining a high level of accuracy. Key Responsibilities • Serve as the primary contact for incoming calls, emails, and client inquiries, • Provide accurate information regarding case status, turnaround times, and services, • Enter and update case information in internal systems with precision, • Coordinate with production teams to resolve case-related questions or issues, • Support order intake and verify prescriptions for completeness and accuracy, • Track and follow up on cases to ensure on-time delivery, • Assist with resolving client concerns in a calm, professional manner, • Maintain organized records of client communications, • Support shipping coordination and confirm delivery timelines, • Build and maintain positive relationships with dental offices Required Qualifications • 2+ years of customer service experience, • Strong verbal and written communication skills, • High attention to detail and organizational skills, • Ability to manage multiple priorities in a fast-paced environment, • Proficiency in Microsoft Office and CRM or case management systems, • Professional demeanor and problem-solving mindset Preferred Qualifications • Experience in a dental laboratory, dental office, healthcare, or manufacturing environment, • Familiarity with dental terminology, • Experience working with production or order-based workflows What Success Looks Like in This Role • Clients receive timely, accurate, and professional communication, • Case information is entered correctly with minimal errors, • Issues are resolved efficiently and proactively, • Dental offices feel supported, valued, and confident in BioTec’s service Why BioTec Dental Laboratory At BioTec, we believe service excellence builds long-term partnerships. Our Customer Service Associates play a critical role in ensuring our clients experience reliability, responsiveness, and professionalism at every touchpoint. Company DescriptionBiotec Dental Laboratory is a dynamic, fast-paced dental laboratory committed to excellence in craftsmanship, innovation, and service. With a strong family-oriented culture, we value teamwork, quality, and continuous improvement.Biotec Dental Laboratory is a dynamic, fast-paced dental laboratory committed to excellence in craftsmanship, innovation, and service. With a strong family-oriented culture, we value teamwork, quality, and continuous improvement.

Job Description We are looking for a motivated Customer Service Representative (“Concierge”) to join our Customer Experience team. In this role, you’ll be the human touch behind our service—ensuring every customer feels supported, informed, and genuinely cared for. You’ll manage scheduling, follow-ups, and customer communications while helping move installations and service requests forward efficiently. This is a fast-paced, startup environment where adaptability, empathy, and problem-solving are key. What You’ll Do • Schedule calls and coordinate appointments to move work orders forward, • Conduct appointment confirmation calls (pre-cons, drops, ONT installs), • Optimize technician schedules at the end of each day using Layers, • Follow up on failed drops to confirm customer readiness and next steps, • Perform customer satisfaction and post-service follow-up calls, • Provide updates on new orders, installations, and service tickets, • Assist with appointment coordination alongside Field Services teams, • Respond to inbound inquiries via phone and email with professionalism and accuracy, • Support Sales and Community Engagement teams with customer needs, • Deliver fast, effective issue resolution with a strong sense of urgency What We’re Looking For • 2+ years of customer service experience in telecom, networking, or similar B2C environments, • 2+ years of technical support experience (B2C or B2B), • Strong communication skills—clear, professional, and empathetic, • Ability to troubleshoot technical issues and explain them in simple terms, • Experience with IP networks, IoT, Wi-Fi, and consumer hardware/software, • Highly organized with strong problem-solving and analytical skills, • Comfortable working in a fast-paced, startup environment, • High integrity, accountability, and strong work ethic Nice to Have • Experience with fiber internet services or industry knowledge, • Familiarity with tools like Microsoft Office, JIRA, and CRM platforms (e.g., GoTo), • Experience working with Field Support or technician teamsCompany Description• Come get Swoon’d!! • Swoon supports the staffing needs of 80+ Fortune 500 clients, including leading tech companies., • Winner of the Best and Brightest Companies to Work For award 6 years in a row., • Named to the Inc. 5000 Fastest Growing Private Companies list multiple years.• Come get Swoon’d!!\r\n• Swoon supports the staffing needs of 80+ Fortune 500 clients, including leading tech companies.\r\n• Winner of the Best and Brightest Companies to Work For award 6 years in a row.\r\n• Named to the Inc. 5000 Fastest Growing Private Companies list multiple years.

Job Description We are seeking an Equipment Rental Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: • Handle customer inquiries and complaints, • Provide information about the products and services, • Troubleshoot and resolve product issues and concerns, • Document and update customer records based on interactions, • Previous experience in the equipment rental industry, • Previous experience in customer service, sales, or other related fields, • Ability to build rapport with clients, • Ability to prioritize and multitask, • Positive and professional demeanor, • Excellent written and verbal communication skills

Job DescriptionBenefits/Perks • Competitive Pay, • Professional Development Responsibilities • Answer customer questions via phone, email, and in-person, • Assist clients with new quotes, updating policies, payments, and other services, • Schedule appointments and maintain calendar, • Maintain detailed records of client interactions, • Review audits and/or policies, • Collaborate with colleagues to provide comprehensive customer serviceQualifications, • Knowledge of insurance products, • High school diploma/GED required, Bachelor’s degree preferred, • Excellent customer service skills, • Highly organized with strong time management skills, • Familiarity with Microsoft Office and other software applications

Job Description The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru, Cook. Key Responsibilities: • Guest Service & Hospitality, • Greet guests with a positive attitude and friendly demeanor., • Take accurate orders, process payments, and ensure prompt service., • Deliver food that meets KFC’s quality and freshness standards., • Maintain a professional appearance and follow uniform standards., • Food Preparation & Safety, • Prepare and assemble food according to KFC standards and procedures., • Follow all holding times, portion controls, and product rotation standards., • Ensure proper use of equipment and report maintenance needs., • Follow handwashing and sanitation procedures at all times., • Cleanliness & Organization, • Maintain clean work areas including lobby, kitchen, restrooms, and exterior., • Complete cleaning tasks and checklists as assigned by the Shift Supervisor., • Follow waste management and recycling procedures., • Teamwork & Communication, • Work collaboratively with team members to meet shift goals., • Communicate effectively with supervisors and managers., • Support other areas of the restaurant as needed. Expectations: • Greet Guests:, • Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru., • Use polite and positive phrases such as:, • “Hi, welcome to KFC! How are you today?”, • “Thank you for coming in! What can I get started for you?”, • Provide Efficient Service:, • Take accurate orders quickly and confirm them clearly before processing., • Maintain professionalism and a calm attitude, even during busy periods., • Ensure that every order meets KFC quality and accuracy standards., • Implement Upselling:, • Offer guests value items or upgrades that complement their order, using suggestive selling language. Examples:, • “Would you like to make that a combo today?”, • “Would you like to add a dessert or drink to your meal?”, • “Our new chicken sandwich has been a favorite — would you like to try it today?”, • Upselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance., • Close with Appreciation:, • Thank each guest sincerely and invite them back., • Example: “Thank you for choosing KFC! We’ll see you next time.”

Job DescriptionWe are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Irvine, California. In this Contract to permanent position, you will play a vital role in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and maintaining strong relationships with our clients. This position is ideal for a proactive individual who thrives in a fast-paced environment and is ready to contribute to the success of a company in the Health Pharma/Biotech industry. Responsibilities: • Address customer inquiries and concerns professionally and efficiently, ensuring a high level of satisfaction., • Resolve customer issues from start to finish by coordinating with internal departments and providing timely updates., • Utilize multiple internal systems to deliver accurate and consistent service throughout the day., • Provide constructive feedback to management regarding service challenges or customer concerns to support continuous improvement., • Participate in special projects as assigned, contributing to team and organizational goals., • Accurately manage order processing, shipping coordination, and customer account setup while troubleshooting potential issues., • Maintain thorough and accurate records of interactions, ensuring all data is entered with attention to detail., • Collaborate with team members and other departments to meet customer needs and resolve complex cases., • Handle mandatory overtime when requested to meet operational demands.• Bachelor’s degree in a science-related field preferred; some college coursework will also be considered., • 3-5 years of experience in a high-pressure customer service environment, ideally in manufacturing or order management., • Proficiency with Microsoft Office Suite, including Excel and Word, and familiarity with order management systems., • Strong verbal and written communication skills, with excellent interpersonal abilities., • Exceptional attention to detail and problem-solving skills, combined with the ability to manage multiple tasks simultaneously., • A positive and proactive approach to customer satisfaction, with strong follow-up and follow-through capabilities., • Ability to interpret invoices and perform basic mathematical calculations accurately., • Familiarity with Lean Process Improvement principles and experience in a call center environment are advantageous.

Equipment Finance Account Manager - Vendor Services - Remote. Communicate with other managers and department leaders. Bachelor's degree in business management, finance, or a related field preferred.

Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account informatio