Customer Representative Remote
12 days ago
Cambridge
About the job Travel customer representative As a Travel Customer Representative you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries resolve issues provide booking updates and ensure that every interaction reflects our commitment to exceptional service. • Respond promptly and professionally to client inquiries via email phone and messaging platforms., • Assist with travel bookings changes cancellations and special requests., • Provide accurate information about destinations travel documents and agency policies., • Follow up with clients to confirm trip details and satisfaction., • Handle concerns or complaints with empathy and problem-solving skills., • Excellent verbal and written communication skills., • Strong customer service experience (preferably in travel or hospitality)., • Organized dependable and proactive with a high attention to detail., • Comfortable with technology and quick to learn booking platforms and systems., • Passion for travel and helping others plan unforgettable experiences., • 100% remote work with flexible scheduling., • Opportunities to growth within the agency., • Travel perks and exclusive industry discounts. Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1