Customer success jobs in New York, New York - Page 13Create job alerts

Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. Lead product development and collaborate with engineering, design, sales, marketing, and customer success teams to deliver high-quality products on time and

The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Provides excellent customer servi

The Commercial Project Manager is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success.

The Solutions Architecture team launches new playbooks and onboarding templates within 7 days of each major product release. Our post-sales organization consists of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Solutions Architecture, and Compliance Advi

Our next account manager will be well versed in the principals of enterprise customer success, and will be able to drive expansion and add-on revenue within their customer base. Please note that this job description is subject to change and may not include all responsibilities or qualifications requ

You will work closely with other front-line leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved. Your primary objective will be to execute the overall c

You'll also be a part of a strong leadership team - you'll work closely with our VP of Marketplace, Director of Strategy and Operations, Director of Sales and BD, and Director of Growth and Merchandising. Deep knowledge of customer success best practices and experience coaching others. We're looking

The Vice President, Professional Services – Federal is responsible for leading all professional services and data science delivery activities across the United States Federal Sector. Lead, scale, and develop high-performing professional services and data science teams across international markets.

Create and maintain material in support of product development and management: business cases, market needs, product roadmaps, customer feedback, success metrics, marketing and sales material, guides, etc. Own the end-to-end product development lifecycle: from business case development and revenue m

Collaborate with project and program managers to ensure the effective planning, design and delivery of strategic initiatives. As the Manager of Strategic Planning, you will play a pivotal role in shaping the long-term direction of our Customer Success organization. You will work in a dynamic and cro

Warby Parker is on the lookout for a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers.Across all of our retail locations in the U.Canada, Sales Supervisors contribute to the success of our business firsthand through face-to-face customer interacti

You will be crucial to the success of Samsung's Care division, directly responsible for maintaining optimal parts inventory, ensuring timely tech support and product repair, and driving exceptional customer satisfaction. You will also oversee the chargeback process to ensure fiscal accuracy and cont

Provide effective coaching and performance management to the Customer Service Team Leaders as required to enable the best chance of employee success and customer satisfaction. Customer Services Assistant Manager. Millions of drivers and customers use our technology every day to connect with one anot

Review potential opportunities and develop sales strategies for each customer account. Commissioned sales experience - we want to speak with folks who want more than a base wage!. Track record of success and top-ranking sales performance.

Glide Customer Success Manager Opportunity.At Glide we're reimagining the banking experience for the modern world.Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.You'll be joining a

We are looking to bring on an experienced Customer Success Manager to help lead our customer success initiatives. Deploy customer success strategies to ensure an outstanding customer experience with Tabs, driving customer satisfaction and retention. Help define clear objectives and key results for t

As a Customer Success Manager, you'll join a team of people who are laser-focused on delivering the best experience to AppsFlyer's customers. Customer Success Manager - New York. AppsFlyer is looking for a self-motivated and proactive Customer Success Manager.

Enterprise Customer Success Manager - NYC. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. Check in with customers to make sure we're meeting their needs and achieving expected outcomes with the goal of bringing more exceptional exper

As Senior Manager, you are responsible for the success of our client engagements and programs. Your expert understanding of strategy, customer experience design, and technology means you are able to independently lead cross-functional teams. A solid understanding of complex management, strategy, bus

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap. Compensation Range Transparency: SAP believes

You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success. As a Customer Experience Associate at Nourish, you'll play a critical role in ensuring our customers receive exceptional support and care. Provide exceptional customer support across phon

Madhive is currently seeking a Client Success Manager to join its growing team based out of NYC. Maintain varying sized clients and books of business focused on growing and retaining clients to drive revenue and ensure customer satisfaction. This is an incredibly exciting time to join the Client Suc

You will work closely with all layers of management and staff, such as Owners, Chefs, GMs, Maitre'D and service staff to ensure alignment and operational success throughout the customer and reservation journey. This role requires a proactive, customer-focused professional who can drive client satisf

We're excited to bring on a Director of Customer Success to join our fast-growing team. You have experience with CRM tools, customer success platforms, and familiarity with data analysis and reporting. You have 5+ years in Customer Success or Account Management, ideally within high-growth tech or he

Demandbase is seeking a highly analytical and strategic Pricing Strategist Director to lead pricing strategy, execution, and governance across our suite of B2B products. You’ll work cross-functionally with senior leaders in Product, Sales, Marketing, Finance, and Customer Success to drive pricing

You will work closely with all layers of management and staff, such as Owners, Chefs, GMs, Maitre'D and service staff to ensure alignment and operational success throughout the customer and reservation journey. We are persistent in preparation, prioritization, and focus to anticipate our customers'

Passion for delivering exceptional customer experiences and driving customer success. As one of the founding members of our Customer Success Team at Dagster Labs, you will be responsible for ensuring customers reach their desired outcomes on the platform. Retention and growth are improved by ensurin

We’re seeking a Head of Customer Success and Implementation to lead how we deliver, support, and grow our customer partnerships. At least 3 years of leadership experience managing customer-facing teams in healthcare or healthtech or community based groups. Manage escalations and ensure quick, empa

229 N Franklin St., Hempstead, NY 11550 is growing and seeking driven individuals who are motivated to be successful in our brand new, state-of-the-art facility! No automotive experience is necessary, we will train you for success! Previous Retail, Marketing, Customer Service, or Hospitality experience translates well in this position! Working at one of the fastest growing dealerships in the region, you will be provided with limitless opportunities and support from our management team as well as a LUCRATIVE and fulfilling career! Most of our sales team members have broken $100,000 in earnings their first year! When you’re a part of our team, you can plan and EXPECT to advance your career. Apply online today Be sure to monitor your phone and email as we are actively setting up interviews. If we are interested, you will be contacted with a request for your availability to speak with our hiring managers! We look forward to speaking with you! We offer: • Base Salary + Commission & Bonuses! $5,000 - $15,000+ a month, • Earn $60,000 - $180,000+ per year!, • Volume Bonuses, • Work/Life Balance: 5-day Work Week!, • Medical, Dental, Vision, and Life Insurance, • 401(k) Retirement Plan, • Paid Vacation / Sick time, • Top 5 in the Country in New Cars Sales!, • Top 15 in the Nation in Mazda Certified Pre-owned Sales!, • Employee Discounts on Products & Services, • Employee pricing for you and 3 of your family members, • Vehicle Purchase Plans, • Clearly defined career path for advancement and promotions from within!, • Enthusiastic & Fun Working Environment, • Updated Selling Processes to Properly Assist Today's Customers Responsibilities - Sales Consultant: • Help customers purchase a vehicle, • Bring your A-game to work with you every day, • Greet customers and identify the vehicle that meets their needs, • Explain features and demonstrate vehicle operation on test drives, • Lead customers through proven selling steps that close deals, • Present pricing, explain financing options, and complete paperwork, • Follow up with customers to encourage repeat and referral business, • Ensure every customer has a premium buying experience, • Prospect for new customers Qualifications - Sales Consultant: • Automotive sales / dealership experience is a plus! Those with sales experience in any industry are encouraged to apply!, • An energetic and outgoing 'people person' who is motivated to succeed, • Good customer service, communication, and computer skills, • A positive, upbeat attitude and good work ethic, • Thrives in a fast-paced team environment, • Valid driver's license and good driving record, • Must be authorized to work in the U.S., • Please upload your resume. Completing the online assessment will grant you priority consideration!, • Applicants must pass pre-employment screening, • We are a Drug-free Workplace We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.

Are you experienced in retail parts sales and ready to take your career to the next level? A well-established dealership in the Long Island / Nassau County, NY area is looking for a Parts Counter Person to join our high-volume automotive parts department. Whether your experience comes from automotive, RV, powersports, marine, or another parts-related industry, we want to hear from you! This is a chance to join a respected, multi-rooftop dealer group with a reputation for stability, growth, and employee success. You’ll work with a professional team, receive continuous paid training, and enjoy a friendly, collaborative atmosphere where your skills and initiative are valued. Responsibilities: • Assist service technicians and retail customers with accurate parts orders, • Deliver excellent customer service at the counter, by phone, and online, • Maintain accurate inventory and ensure timely parts availability, • Process warranty claims and returns efficiently, • Work closely with service advisors and the parts manager to support department operations What We’re Looking For: • Retail parts experience required (Automotive preferred; RV, Powersports, Marine, or related industry experience welcome), • Strong customer service and communication skills, • Ability to manage inventory and handle multiple requests efficiently, • Basic computer skills for parts ordering systems and inventory management, • Valid driver’s license and good record Benefits: • $20 – $26 per hour based on experience + commission & performance bonuses, • Health, Dental and Vision insurance, • Paid time off and vacation, • 401(k) Plan, • Closed on Sundays, • Employee discounts on vehicles and service, • A positive and professional team environment, • Advancement within the Auto Group All Applications are Confidential. We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

OUR COMPANY: Join an organization that is making a tangible, real-world difference in the lives of children with autism and other neurodevelopmental disorders. We empower each child on their unique and personal journeys with autism through Applied Behavior Analysis (ABA) therapy. We believe that every child in need should have access to effective, affordable, and compassionate ABA services that help them live more independent and fulfilling lives. We empower parents, connect families with well-trained and highly-qualified mental health professionals, and spread awareness about autism spectrum disorder (ASD) to strengthen our communities. SCHEDULE: * Type: On-site (remote work unavailable) * Hours: 9am- 5pm OR 11am-7pm Weekends may be required * Location: Jersey City, NJ RESPONSIBILITIES & TASKS: • Assist with training and hiring of new staff into a program., • Implement unique, one-to-one behavioral intervention plans, • Participate in continued staff training on ABA techniques, • Regular communication with supervisory staff, • Operate under the supervision of a BCBA, • Weekday and weekend availability, • Collect therapy session data, • Coordinate services, staffing, and other changes that impact clinic services., • Complete work with composure/tact., • Provide 1:1 and group support for students, promoting engagement and academic success., • Assist with administrative tasks as assigned to support smooth daily operations., • Assisting parents and providers with all needs/connecting them to other support if outside of staff’s ability to assist. ***This role is expanding & expected to lead to growth within the company at this location. Work requirments may change. KEY SKILLS & BEHAVIORS: • Ability to handle multiple projects at one time and work with remote and in person team members efficiently, • Ability to communicate effectively through oral and written skills and work cooperatively with a variety of individuals and groups, • Strong decision-making skills, • Must be able to work effectively with patients and families of all ages and cultural backgrounds, • Ability to maintain customer service orientation and professionalism in all interactions, • Adaptability to changing situations in a calm and professional manner, • Ability to handle confidential information (HIPPA compliant), • Proven to thrive in administrative environments, • Positive and encouraging in disposition, • Ability to maintain organization standards in a high paced environment, • 1 year minimum of ABA experience, • BA in related field or undergraduates in pursuit of relevant education, • Valid RBT certification, • Previous experience in an Case Management/Family Support related position preferred, • Proficient in Microsoft Office (Outlook, Word, Excel, etc.) and related computer software Pay: * $50,000-55,000-per year Benefits: • 401(k), • Health, dental, and vision insurance, • Paid time off, • Professional development assistance

Competitive pay / Benefits - As a Leave Specialist you'll: Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers using a combination of tools to manage, communicate and update all stages of a leave; Act responsively

The company is excited to announce an opportunity for a Senior Vice President of Customer Success who will lead and expand our global customer success organization. In this critical leadership role, you will define and implement a customer success strategy that enhances customer adoption, maximizes

Customer Success Leads serve as "General Managers" of their accounts, with high levels of autonomy and ownership of account operations, and are responsible for end-to-end deployment of the Stellar technology and services platform. This role is customer-facing, analytical, and deeply cross-functional

Build, mentor, and manage a team of Customer Success Managers (CSMs) and potentially other post-sales roles, fostering a culture of collaboration, continuous improvement, and customer advocacy. You will be responsible for building and leading a high-performing team of 8-10 post-sales professionals,

Applicants for the VP, Customer Success role at the company should have a background of at least 5 years in customer success, account management, or a similar client-focused position, with a minimum of 2 years experience in supporting organizations in areas such as sustainability reporting, environm

Our incredible Personal Care Specialists are Green Thumb's secret to success-they connect each unique patient and/or customer with just the right product and method of consumption for their needs. Green Thumb Pay Range $18—$18 USD.

Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails); Provide support to therapists to ensure success along their treatment journey; Bring

My client, a well-established FinTech Software Provider with a global client base in the Investment Banking and Capital Markets sector, is looking to hire an accomplished Head of Customer Success to join a dynamic team and support US based clients. Head of Customer Success, Customer Success Lead, Cl

WorkWave is seeking a transformative and strategic Vice President of Customer Success to build and lead a world-class global Customer Success organization from the ground up. Develop and execute the vision, strategy, and operational plan for a scalable and segmented Customer Success model. Customer

As a Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. Stay ahead of trends in digital health and customer success to continuously inform your customer strategies. Own customer outcomes: Be the

The Customer Success Manager (CSM) is assigned a book of business specific to Concierge and/or Advisory customers, responsible for the development of customers' knowledge on their suite of offerings. About You: You are a fit for the role of Customer Success Manager if you have:. About the Role: In t

Monitor customer health metrics across a broad base of accounts, identify common areas for improvement, and develop scalable action plans to increase customer success for SMB partners. CRM, customer success platforms, marketing automation tools) to manage customer relationships at scale. Act as a po

LILT seeks an experienced Customer Success Manager passionate about customer success, with a proven track record of accelerating customers' technology adoption, minimizing churn, and growing Enterprise accounts. Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise accou

Fyxer Ai Customer Success Manager.At Fyxer AI, we're building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership.Our CSMs don't just react - they lead.This is a hands-on role for a commercially-minded operator who thrives in ambiguity and

Warby Parker is on the lookout for a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers.Across all of our retail locations in the U.Canada, Sales Supervisors contribute to the success of our business firsthand through face-to-face customer interacti

Job Description Job Summary: As a Jr. Digital Media Buyer, you will serve as the primary campaign buyer and optimizer for dozens of campaigns across multiple platforms. Working with our Media Planning Ad-Ops, and Analytics teams, you will ensure flawless campaign execution, measurability, and performance. This role as a Digital Media Buyer is to build, communicate, execute, manage, and optimize effective and strategic RTB campaigns. Achieving success in this role will be determined by your ability to move the organization forward through improved campaign performance, quick response to client/sales requests and a willingness to quickly adapt to the job role. Your responsibility is to work closely with internal digital teams, on an ongoing basis, in developing and enhancing our clients’ digital campaigns. The ideal candidate has a ‘can do’ attitude, team spirit, is well organized, detail oriented, able to multitask and focus on successfully building digital media campaigns. Primary Activities and Responsibilities: · Build, execute, and optimize digital campaigns · Implement best practices for bidding, budget management, ad operations, and reporting/analytics · Review, provide input, and take timely action on campaign results and analytics, demonstrating the effectiveness of the media optimization, and articulating insights based on performance data · Track changes and optimizations in campaign performance enabling clients to understand how we have made a material impact on their media results through optimizations. · Oversee margin on campaigns working with operations team to adjust in order to maximize performance for the client as well as revenue for the agency. · Oversee reconciliation between ad server, DMP and DSP reported impressions. · Support knowledge sharing across the planning team via best-practice development and case studies Qualifications: · 2-3 years of hands-on programmatic buying experience (Google DV360 experience is a plus) · Preferred experience within DSPs and Social Media (DV360, TTD, Meta, etc.) · 2+years of relevant industry experience Knowledge and Skills: · Comprehensive knowledge of digital media solutions · Deep understanding of various targeting tactics, audience buying strategies · Proven ability to drive digital media performance · Experience building digital marketing & communications plans from the ground up and measuring their success · Customer Service oriented · Proven ability to thrive in highly collaborative work environments · Strong organizational skills, analytical thinker, and quick learner · Strong familiarity with ad operations and campaign management (e.g., tagging, ad-servers, viewability tracking) · Multi-tasking in fast-paced/high transaction environments · Highly motivated to learn operational aspects of digital advertising · Effective communicator both internally and externally · Ability to build positive working relationships, both internally and externally · A positive, collaborative attitude Company DescriptionRefuel Agency is the largest provider of Media + Marketing services specializing in and reaching military, teen, college and multicultural niche audiences throughout the United States.Refuel Agency is the largest provider of Media + Marketing services specializing in and reaching military, teen, college and multicultural niche audiences throughout the United States.

Job Description About Parento Parento is the first provider for paid parental leave insurance, distributing the first and only paid parental leave insurance and parental support program. Our holistic program enables companies to offer paid maternity and paternity leave to all employees. Designed to support working parents while alleviating HR’s workload, Parento’s white glove leave concierge handles the complexities of leave management, payroll calculations, compliance, and claims, while providing emotional and parent coaching for employees. Our proprietary program boasts a 95% return-to-work rate and guides employees through the process before, during, and after leave to ensure a seamless re-onboarding. Role We’re hiring a Director of Sales who is both a top‐tier closer and a builder of systems, people, and process. You will be a player-coach, owning key deals while mentoring a small team, creating stand up repeatable sales motions across direct and broker channels and partnering tightly with Marketing to drive pipeline and learnings. This is a sleeves‐rolled‐up role reporting to the CEO. Responsibilities • Own revenue: Prospect, run full‐cycle deals, and close new business while setting standards for discovery, demos, negotiation and forecasting, • Build the engine: Design and implement our sales strategy, operating cadence, and playbooks partnering with the broader team where necessary (e.g. ICP, messaging, qualification, pricing, proposals, and objection handling). Enable the sales team to close deals at market-leading rates., • Scale the team: Recruit, onboard and coach the sales team; establish goals, enablement, and performance management., • Broker & partner channels: Activate and grow benefits brokers and PEOs in partnership with our VP of Partnerships and Sales Consultants; create tiered engagement plans, trainings, and co‐marketing., • Process & metrics: Stand up rigorous pipeline hygiene, stage definitions, and forecasting rhythm; create dashboards for conversion, win rates, sales cycle and channel ROI. A strong focus on results and outcomes is essential., • Marketing partnership: Partner with Marketing to fully develop an integrated funnel from lead to close; run closed‐loop feedback on campaigns, content, and offers; share market intel and VOC., • Cross‐functional leadership: Partner with the broader team and senior leadership on packaging, pricing, implementation readiness, and renewals/expansion., • Compliance & credibility: Represent Parento with employers and intermediaries; maintain/obtain producer licensing (as needed). What Success Looks Like (first 6–12 Months) • 3–4x qualified pipeline coverage and accurate monthly forecasts., • Documented sales playbooks and enablement assets in use across the team., • Activated broker program with prioritized national/regional partners and repeatable co‐sell motion., • Clear funnel benchmarks (MQL→SQL→Opportunity→Close) and improved conversion at 1–2 targeted stages. Detailed metrics and dashboards to document progress., • Shortened sales cycle and increased ACV through refined deal strategy. Desired Skills • Startup Experience: Success establishing a sales team at an early stage startup in SaaS, insurtech, or similar B2B business; general startup experience, required., • Player‐coach DNA: Proven full‐cycle closer who has also hired, coached, and scaled small teams (Series A → Series B)., • Domain: B2B rewards/HRtech or health insurance background preferred; experience with benefits brokers/consultants a plus., • Channel expertise: Experience building broker/partner programs (brokers, PEOs, marketplaces) and running trainings, spiffs, and joint plans., • Builder mindset: Comfortable creating process, not just running it—CRM architecture, playbooks, comp plans, territories, and quarterly business reviews., • Strategic + analytical: Can segment markets, size opportunities, set targets, and use data to iterate. Fluent with HubSpot preferred., • Experience selling health insurance and partnering with brokers (with broad directory of existing connections), • Sold to HR/People, Finance, or Total Rewards leaders at SMB–mid‐market, • Competitive base + variable + equity., • Paid parental & family leave., • Opportunity to build a category‐defining company with real social impact.