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Job Description TITLE: QUALITY ADMINISTRATOR DEPARTMENT: COMPLIANCE REPORTS TO: QUALITY COMPLIANCE MANAGER FLSA STATUS: NON-EXEMPT JOB DESCRIPTION REVISION: 09/04/24 BASIC FUNCTIONS The Quality Administrator will provide support to the Quality Compliance team in maintaining a strong overall Quality Compliance Program including the Quality Management System and Supply Chain. This individual has the responsibility and authority to carry out all assigned tasks. SPECIFIC DUTIES GENERAL: • Produce detailed Excel, Word, and PowerPoint reports/presentations as needed by Department Leads., • Preparation of Quality Management Reviews, acquiring accurate data necessary to communicate the Quality Management System., • Evaluating QMR data and reporting back findings including but not limited to: trends, areas of concern, etc. to Department Leads., • Update management on open items related to projects., • Coordinate schedules, activities, meeting minutes and follow-up action items., • Provide support to External Provider Qualification program; identify risks and opportunities for improvement., • Provide support for updating all vendor files in EPDS as per approved Vendor Forms., • Assist Compliance team with functions related to document control., • Lead and/or conduct internal audits throughout the organization as directed by the Audit Program Manager in accordance with ISO19011, • Assist personnel with on-the-spot audits and process walk through as requested., • Member of the "Surveys Team", thus responsible for completion of Incoming Self-Assessments as directed by the Director of Contracts., • Training of personnel when requested by Management on any responsible processes., • Act as a backup administrator to the Compliance Regulatory Platform., • Ensure compliance with company code of conduct and all applicable laws, regulations, rules and policies., • Update maintain and grow tracker with any applicable incidents as directed, • May be assigned additional responsibilities as directed by the Quality Compliance Manager QMS TRAINING ADMINISTRATOR: • Input training requirements provided by the Management Representative for all QMS applicable job titles, • Ensure newly onboarded employees are meeting training requirements within the 90-day probationary period, • Ensure training of revised documents are completed within the two-week CTG requirement. Follow up with department heads as needed to ensure trainings are conducted, • Send Weekly Delinquent Training Report to department heads as applicable., • Follow up with department heads regularly to ensure trainings are conducted and training records are closed, • Upload and maintain employee certifications within the Compliance Regulatory Platform, • Monitor employee certification expiration dates and notify department heads accordingly, • Ensure operational employees’ vision exams are up-to-date and notify department heads accordingly STANDARD REQUIREMENTS Comply with all requirements of International Standard ISO9001, ISO17025 and ISO27001, NIST 800-171, CMMC – Cyber Security and Informational Data Security Requirements. Aerospace Management System Standards AS9100, AS9120, IDEA- QMS-9090, ASA-100 and supporting construct standards AS6081, AS6171, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20. All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts – Avoidance, Detection, Mitigation and Disposition practices. METRICS AND MEASURABLES • Weekly recertification rate to meet annual requirements for External Providers (as needed with Supply Chain designee), • Re-Certification rate average turn time., • Procurement (Sales) Weekly completion rates, • Sub-Tier assessments submitted for completion + return rates., • New Sub-Tiers added monthly., • Closures of all said projects within CTG’s Compliance Project Management tool, • Customer Surveys received and documented monthly EDUCATION / EXPERIENCE / COMPENTENCY • Bachelor’s degree, preferred., • 1-3 years of administrative experience., • Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Project Management Tools., • Detail oriented and comfortable working in a fast-paced office environment, • Exceptional communication skills. ALL TRAININGS OUTLINED FOR THIS JOB DESCRIPTION ARE IDENTIFIED WITHIN CRESTWOOD TECHNOLOGY GROUP’S TRAINING MATRIX, LOCATED WITHIN THE LEARNING MANAGEMENT TOOL WITHIN EACH INDIVIDUALS PRE-REQUISITES.

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Work Schedule & Hours: • Rotating 12-hour shift - 3 days on shift, 3 days off shift., • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers