Service BDC Representative - Subaru White Plains
22 days ago
Elmsford
Job DescriptionSalary: $20.00 + Bonus Job Description - Service Scheduler Subaru White Plains Are you an organized, detail-oriented professional with a passion for delivering exceptional customer service? Join our team at The Premier Collection, as a Service Scheduler for Subaru White Plains. In this vital role, youll ensure that our service department runs smoothly and that our valued Subaru clients receive the top-tier service experience they expect. Key Responsibilities: • Appointment Scheduling: Manage and coordinate service appointments for our Subaru clientele, ensuring optimal scheduling and resource allocation., • Follow-Up: Proactively follow up with clients to confirm appointments, reschedule as needed, and address any changes or special requests., • Confirmation: Verify appointment details and communicate with clients to ensure they are well-informed and prepared for their service visit., • Glitch Recovery: Handle any scheduling issues or glitches with a keen eye for detail, implementing swift solutions to minimize disruptions and maintain client satisfaction., • Customer Interaction: Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries and resolving issues with professionalism and courtesy. Qualifications: • Previous experience in a scheduling or administrative role, preferably in an automotive retail environment., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Excellent communication skills, both verbal and written., • Proficiency in scheduling software and basic computer applications., • Problem-solving skills with a proactive approach to handling unexpected issues. What We Offer: • Competitive salary and benefits package., • Opportunities for career growth within a prestigious dealership., • A dynamic and supportive work environment., • Employee discounts on parts and services. If youre ready to bring your expertise to a leading Subaru retailer and help us deliver an outstanding service experience, wed love to hear from you! Why Join Us? • Work/life balance - 5 day work week & 3 weeks vacation., • Competitive salary and bonus., • Ongoing training and career development., • Professional seminars., • Employee discounts on all new car, used car, service parts, accessories and gear., • Monthly birthday and anniversary celebrations., • We 100% believe in promoting from within., • Flexible schedules., • Health insurance with 50% employer contribution., • Opportunities for advancement., • Family-friendly atmosphere., • 3rd generation family business. All new state-of-the-art facilities. • 401(K) Plan, • We support Alexs Lemonade Stand, Maria Fareri Childrens Hospital, countless churches and synagogues, local schools, animal shelters, womens community housing, shelters, food banks, Feeding Westchester.