Automotive Service Advisor
2 months ago
Woodbury
Job Description Barlow Buick GMC located in Woodbury NJ is seeking a skilled and customer-focused Automotive Service Advisor/Writer to join our team. This position is responsible for serving as the primary point of contact between customers and the service department, ensuring every customer receives exceptional care throughout their service experience. Key responsibilities include greeting customers, writing and explaining repair orders, communicating vehicle status updates, coordinating with technicians, and maintaining accurate documentation. The ideal candidate will have strong communication and organizational skills, a professional demeanor, and a genuine commitment to customer satisfaction. The job responsibilities of the Service Advisor/ Writer include, but are not limited to, the following: • Create repair orders and accurate documentation of customer concerns;, • Manage customer expectations during service appointments and track progress to ensure customer satisfaction;, • Communicate with customers if there's a deviation in their appointment and notify them when their vehicle is available for pickup;, • Communicate any changes in their service;, • Communicate estimated fees and provide explanation of costs;, • Communicate status of vehicle to the customer;, • Provide a pleasant experience for all customers;, • Greet customers and offer assistance as needed;, • Schedule and confirm service appointments as needed;, • Manage incoming calls, respond to requests and/or direct calls to the proper employee, ensure all calls are answered in timely manner., • Complete online trainings as needed. Experience: • Experience in automotive service is preferred;, • Familiarity with automotive repair processes and terminology is preferred;, • Skills in service writing are highly desirable. Qualifications: • Valid Driver's license in good standing;, • Regular and consistent attendance and timeliness is essential;, • In-person work is essential;, • Strong attention to detail;, • Ability to work independently or as part of a team;, • Strong communication skills with the ability to explain technical information clearly to customers;, • Excellent problem solving and troubleshooting skills;, • Excellent communication skills to interact with customers and staff;, • Ability to multitask and prioritize tasks effectively;, • Ability to alphabetize;, • Ability to work in a fast-paced environment, remaining calm and professional under pressure. Physical Demands: Sitting, standing, bending, typing, writing, talking, viewing/ reading computer screen, critical thinking. Work Environment: The Service Writer will primarily work in the Service bay. They may be exposed to various weather conditions, including extreme heat and cold. The Service Writer may also be required to work rotating Saturdays. We offer: • Excellent pay with a bonus opportunity, • Medical, Dental, and Vision insurance, • Employer paid Life Insurance, • Retirement plan with employer match, • Employee discounts, • Comprehensive benefits offerings, • Reasonable work schedules, • Paid holidays, sick, and vacation time, • Room for advancement, • Pleasant and professional working environment, • Supportive ownership and management, • Much, much more! Barlow Auto Group is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. All candidates, if hired, will be expected to cooperate with Barlow Auto Group’s policy and procedures. All positions require a valid driver's license in good standing. Employment is contingent upon the successful completion and results of a pre-employment drug screening, a physical, MVR check, and a background check. Join our team as an Automotive Service Advisor where your expertise will contribute to delivering exceptional service in the automotive industry. Company DescriptionBarlow Auto Group, a cornerstone in automotive sales and service for over 54 years, is proud to serve the community with three convenient locations: Delran, Woodbury, and Manahawkin. As a family-owned dealership now in its third generation, we uphold values of integrity, reliability, and exceptional customer service.Barlow Auto Group, a cornerstone in automotive sales and service for over 54 years, is proud to serve the community with three convenient locations: Delran, Woodbury, and Manahawkin. As a family-owned dealership now in its third generation, we uphold values of integrity, reliability, and exceptional customer service.