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- Brooklyn Workforce1 Career Center
Ticket Sellerhace 3 horas$17.56 por horaJornada parcialDowntown Brooklyn, BrooklynWe're seeking Seasonal Guest Service Agents. About You: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. About the Opportunity: Seasonal Guest Service Agents are our eyes, ears, and friendly faces on the ground at each of our terminal locations. Agents will act as ticket agents, customer service representatives, concessionaire and ambassador to the many passengers exploring the unique neighborhoods that Citywide serves. They are responsible for selling tickets, answering questions, and managing queues. Part-time Seasonal hourly rate of $17.56. Weekends and holidays a must. Essential Duties & Responsibilities: - Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Guest Service Agents). - Must be able to handle money and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick-paced environment. - Responsible for accurate cash counts and deposits. - Promote the Mobile Ticketing App. - Act as ambassador who promotes all things ferry. - Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned. - Most positions require working alone, but some may require working with a partner. - Contacting managers with information regarding any major ferry delays, incidents, or passenger complaints. Including filing reports with your Supervisor regarding any ADA/Discrimination complaints from passengers. - Set up and break down of ticketing cash drawer, filling out paperwork related to ticket sales. - Communicating with other guest service agents in other locations regarding vessel delays or other information. - Constantly and consistently making proactive announcements to passengers between departures. - Maintaining a manageable queue for waiting passengers. Keep the queueing area organized, clean and clear. - Assisting customers when boarding the vessel in order to ensure that they have correct tickets and are aware of the direction they will be traveling on each vessel. - Manning the ticket window or location during hours of operation. Agents are not permitted to leave their assigned location without approval from a Supervisor. - Selling ferry tickets via cash or credit card. - Selling on-board concessions. Managing inventory onboard the vessels. This requires setting up your concessions area by putting out all shelves and products and keeping shelves stocked at all times. This also requires the concessions area to be setup with an alcohol display. - Checking product quality by monitoring expiration dates and reporting any expired or damaged products to your Supervisor. - This position may require the ability to stand for long periods of time and work outdoors in all weather conditions. Guest Service agents are not permitted to utilize passenger seating areas or tables for personal use. - Guest Service agents will assist in training new hires as needed for upland and concessions shifts. - Demonstrate RESPECT Values with internal and external guests. - Hold yourself and all employees accountable to the Environmental, Safety, Security and Quality Respect and SMS systems of the organization and work to support the HSSQE team to implement such systems, plans and control of records and documentation. - Understand and follow all RESPECT procedures that relate to your job duties. - Work with a “safety-first” attitude. - Minimize your impact on the environment when at work. - Treat our customers with RESPECT at all times. - Accurately complete all documentation including payroll, time sheets, revenue reports, paperwork, and invoices on a timely basis. - Know and understand internal policy and external regulatory requirements that relate to your position and department. - Other Duties as assigned Requirements & Qualifications: - Position requires working on the Brooklyn, Queens, and Manhattan waterfront. - Previous experience in ferry, transit, hospitality, or attraction industry preferred. - Experience working in customer service, retail, or visitor services a plus. - Standing, bending, stooping, and lifting weights up to and including 60 lbs. may be required. - A hospitable service atmosphere must be projected at all times. - Ability to work weekends and holidays is a must. - Must be 18 years of age
Inscripción fácil - Jack’s Wife Freda
Floor Managerhace 11 días$25–$30 por horaJornada completaSoHo, ManhattanThe Floor Manager is responsible for leading, managing, and overseeing service. They manage their teams through the lens of Jack’s Wife Freda culture, ensuring the employee experience and the guest experience meet company standards. They embody the Jack’s Wife Freda philosophy of “leading from the door,” building connections and fostering community outreach. This key team member actively builds engagement and coaches their hourly teams. The Floor Manager leads by example, inspiring their team and their restaurant. The Floor Manager must have a full understanding of each area of their business, managing the day-to-day of their location, collaborating with their peers, and supporting their AGM. They are responsible for growing great talent from within through training, setting a high standard for service, and mentoring new talent. Responsibilities: ● Assist with training and development of new and existing employees. ● Foster teamwork among employees and peers. ● Work with FOH & BOH teams to ensure a consistent, outstanding guest experience. ● Address guest needs in an effective and timely manner. ● Work to minimize waste and maximize product through daily inventory check. ● Assist AGM to follow all NYC Department of Health standards (FOH DOH checklist), maintaining an “A” Grade. ● Authorize, control, and review all comps/ voids per shift. ● Identify, address and document daily employee performance issues according to HR standards. ● Ensure that each service is properly staffed and assign sections accordingly to ensure excellent service. ● Participate in regularly scheduled and yearly employee training. ● Follow proper cash handling procedures, holding employees accountable for proper cash handling (cross check with POS cash due and tips amount). ● Verify & correct time entries & tips in POS system to prepare payroll for AGM review. ● Create an enjoyable dining room atmosphere including lighting, music and temperature levels consistently. ● Perform varied duties to ensure proper restaurant operation according to standard operating procedure. ● Delegate service tasks accordingly to ensure that the service team is working together. ● Complete assigned projects in a timely manner. ● Direct and manage employees through the lens of Jack’s Wife Freda’s culture. ● Respond to guest needs through the lens of the Jack’s Wife Freda culture. ● Provide feedback about the employee experience with managers at weekly manager meetings, focusing on retention. ● Execute performance discussions and work with the management team to hold employees accountable through in-the-moment feedback. ● Participate in constructive communication between employees and BOH managers. ● Have a thorough understanding of and uphold policies and procedures of the Jack’s Wife Freda handbook, employee benefits, and company philosophies. ● Suggest and execute unique ways to show appreciation to Jack’s Wife Freda employees. ● Communicate any maintenance and repair as needed. ● Communicate any guest/staff issues. ● Support a decision-making process that empowers the team. ‘How we treat each other is the energy, magic and aspiration of Jack’s Wife Freda’ Jack’s Wife Freda provides equal employment opportunities (EEO) to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability status, genetic information (including family medical history), marital status, amnesty, status as a covered veteran or any other characteristic protected by applicable federal, state, and local laws.
Inscripción fácil - Hudson River Park Trust
Genetec Security Camera - New York - HUDSON RIVER PARKhace 2 mesesJornada completaManhattan, New YorkThe Security Systems Analyst will be responsible for configuring, operating, and maintaining the park's security camera and access controls systems. This includes retrieving and storing security camera footage for business practices and legal proceedings, liaising with external State and City agencies and vendors, and providing technical assistance to Trust staff on an as-needed basis. Key Responsibilities: Security Cameras: Monitor and maintain the security camera network utilizing Genetec software, including reviewing daily outage reports and taking corrective action, periodically checking cameras for changes to alignment, monitoring bandwidth rates and adjusting as needed, and monitoring camera server storage consumption. Conduct preliminary troubleshooting on camera outages, download videos as needed or upon request, review block diagrams and request updates when needed, coordinate new installations, systems maintenance, and service repairs, configure new cameras and servers, and liaison with security camera contractors, NYPD LMSI, and internal departments. Serve as Genetec system administrator. Access Controls: Provide helpdesk support for issuance of new access control cards, support ID Cart Printing Machine, update lock/unlock schedules for doors, make modifications to user groups, monitor cloudlink status on daily basis and take corrective actions when needed, and coordinate new installations, systems maintenance, and service repairs. Requirements: Bachelor's degree or higher in public or business administration, information technology, finance, or a related area and five (5) years of relevant work experience, or Master's degree in information technology or a related field may be substituted for two (2) years of work experience. Excellent organizational and analytical skills. Familiarity with public sector procedures and operations. Proficiency with SQL and Microsoft SQL Server. Proficiency with Genetec Security Center 5.11, Genetec Cloudlinks, Genetec Streamvault Directory Servers and Archivers. Proficiency with Citrix and camera KVM. Experience working with Axis and Monotix security cameras, Siklu radios. Experience working with Mercury Access Control Panel, Best Key Systems, and IDH Max Lockesets. Proficiency with MS Excel (VBA), Adobe Acrobat, and/or MS Project; ArcGIS, MS 365, and/or other database platforms are a plus. Ability to prioritize tasks in a timely manner within a complex, rapidly evolving, and regulated environment. Essential Traits: Motivated self-starter with ability to work independently. Sound Business Judgment. Ethical Conduct. Strategic Thinking. Problem Solving/Analysis. Good Financial and Quantitative Skills. Collaboration/Congeniality. Thorough/Detailed/Organized. Excellent Communication (written and oral). Compensation/Benefits: Competitive salary of $70,000 - $80,000 annually and excellent benefits package including: paid holidays, generous PTO, medical, dental and vision insurance, and participation in New York State Pension System.
Inscripción fácil
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