Dedicated Brokerage Dispatcher
13 days ago
Commerce
Job Description As the Dedicated Brokerage Dispatcher, you will be responsible for assigned customer & carrier orders within the Sims Transport operation. This position will track carriers’ progress on customer shipments, manage shipment pickups, deliveries, and loads in transit while identifying and resolving issues. Responsibilities • Accurately process and manage customer orders, ensuring all information is entered correctly and efficiently into the system., • Coordinate and schedule appointments with clients, vendors, and transportation partners to ensure timely pickups and deliveries., • Follow all company policies and procedures as it pertains to onboarding and loading carriers within the system., • Regularly assess the status of customer and carrier relationships, as well as all freight in transit., • Focus on managing loads by assigning carriers, tendering shipments, and holding carriers accountable for committed shipments., • Proactively execute timely tracking and tracing for all shipments in transit, ensuring punctual updates and issue prevention., • Disseminate accurate tracking updates to internal team members, ensuring everyone is informed of the shipment's status., • Clearly communicate load requirements and details to drivers and carriers to ensure smooth operations from dispatch to delivery, minimizing potential issues., • Field all inquiries from customers or carriers regarding shipment status and provide timely, accurate responses., • Gather driver information and perform necessary check calls (dispatch, pickup/arrival, in-transit, delivery, etc.)., • Ensure tracking information is updated consistently and accurately throughout the shipment lifecycle., • Ability to proactively identify issues in the supply chain and implement effective solutions to minimize disruptions and ensure smooth operations., • Capable of working closely with internal teams and external partners to coordinate shipments, track deliveries, and resolve any logistical challenges in a timely manner., • Driven and competitive nature, • Fast-paced and able to multitask in a high-pressure environment., • Ability to take verbal/written instructions and execute with confidence., • High school diploma or GED required. We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth. • Pay Range: $17.00-$26.67, • Pay Grade: 5, • 401(k) Match: Build your future with our generous company match. Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind: • Medical, Dental & Vision Insurance, • Telemedicine Access, • Company-Paid Short & Long-Term Disability Coverage, • Health Savings Account (HSA) We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work: • Generous Paid Time Off (PTO), • Paid Company Holidays We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday: • Casual Dress Code: Dress for your day., • Tuition Reimbursement: Advance your education with financial support., • Employee Discount Program: Exclusive savings on everyday essentials and more., • Dependent Care Flexible Spending Account (DFSA), • Adoption Assistance: Meaningful support for growing families., • Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges. Disability/Veteran VEVRAA Federal Contractor