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Full Job Description Job Overview: We’re seeking a motivated and outgoing Guest Service Associate to support both in-office and out-of-office functions for our premiere tour company, HeliNY. This role is ideal for someone who enjoys engaging with people, thrives in a dynamic environment, and has a passion for both customer service and hands-on marketing. The ideal candidate will spend part of their time in the office handling customer inquiries via phone and email, and the other part actively promoting our services in the community. Your goal will be to generate awareness, attract new customers, and drive ticket sales while ensuring a smooth and welcoming experience for every client. Key Responsibilities: Customer Service (In-Office): · Answer incoming phone calls and respond to customer emails promptly and professionally · Assist walk-in clients with booking tours and answering general questions · Manage scheduling, basic data entry, and maintain accurate records of sales and customer interactions · Provide outstanding service to ensure repeat business and customer satisfaction Field Work & Sales (Out-of-Office): · Promote our sightseeing tour services, charter flights, and destination packages to potential customers in designated public areas and high-traffic spots · Create brand and product awareness by distributing flyers, engaging with potential customers, and offering on-the-spot information · Persuade potential clients to visit the office and book tours or learn more about our other helicopter experience offerings. · Track and report outreach activity and generate sales leads · Work closely with the office team to align on promotions, messaging, and sales goals Qualifications: · 2+ year of experience in customer service, retail, hospitality, or in-person sales · High school diploma or GED required; college coursework or a degree in Marketing, -Communications, Business, or Hospitality is preferred · Experience in field marketing, tourism, hospitality, or aviation is a plus · Outgoing, friendly personality · Excellent verbal communication and interpersonal skills · Highly motivated, reliable, and capable of working independently · Basic computer literacy (email, spreadsheets, and booking systems) · Bilingual or multilingual candidates are encouraged to apply Additional Requirements: · Must be available to work the full Friday–Sunday schedule consistently · Ability to stand, walk, and be active for extended periods while working in the field · Comfortable working both indoors and outdoors in various weather conditions Job Type: Part-time Expected hours: 24 per week Benefits: - Employee assistance program - Referral program Schedule: - 8 hour shift - Day shift - Evening shift - Every weekend Education: - High school or equivalent (Required) Experience: - Customer service: 2 years (Required) Shift availability: - Night Shift (Required) - Day Shift (Required) Ability to Commute: - Hoboken, NJ 07030 (Required) Ability to Relocate: - Hoboken, NJ 07030: Relocate before starting work (Required) Work Location: In person

About Us: Space for Wellness NYC is a leading wellness center dedicated to providing a serene and healing environment that supports the physical, mental, and emotional well-being of our community. We offer a variety of wellness and medical services, including chiropractic, pain management, hormone optimization, acupuncture, massage along with other holistic therapies. Our mission is to create a space that fosters personal growth, health, and balance. Position Overview: We are seeking an experienced Operations Manager to oversee the day-to-day operations of our wellness center. This role will be crucial in ensuring the smooth functioning of the facility, managing team members, maintaining high standards of customer service, and implementing operational procedures that support the growth and success of the center. Key Responsibilities: Daily Operations Management: Oversee all aspects of the center’s operations, including scheduling, client bookings, and ensuring the facility is properly maintained. Staff Supervision: Lead and support a team of wellness enthusiasts, therapists, and administrative staff, ensuring they are trained, motivated, and aligned with our vision. Customer Service Excellence: Ensure exceptional customer service by addressing client concerns, managing feedback, and creating a welcoming environment. Facility Management: Maintain the cleanliness and upkeep of the space, ensuring all equipment is in working order and that health and safety standards are met. Financial Management: Assist with budgeting, inventory management, and implementing cost-effective strategies. Marketing & Community Engagement: Collaborate on marketing efforts to increase awareness and participation, ensuring the center's offerings are well-promoted and resonate with the target audience. Event Planning: Organize and coordinate special wellness events, workshops, and retreats that align with the center's mission. Qualifications: 3+ years of experience in operations management, ideally within the wellness, hospitality, or fitness industries. Strong leadership skills with the ability to manage a diverse team. Excellent organizational and problem-solving abilities. Knowledge of wellness services and a passion for promoting health and well-being. Strong communication skills, both written and verbal. Experience with budgeting, scheduling software, and general office administration. Ability to work independently and collaboratively in a fast-paced environment. Why Join Us: Opportunity to work in a supportive, growth-focused environment dedicated to improving the well-being of others. Competitive salary, 401k and benefits package A chance to be part of a growth company in the process of scaling and work with a passionate and positive team.