Meeting & Membership Coordinator
2 days ago
Mount Laurel
Job Description:\n\nAssociation Headquarters is seeking a Meeting & Membership Coordinator to provide administrative and operational support within a team performing a variety of tasks. The Administrator is responsible for supporting programs and events and providing administrative support to the Account Executive and/or other Director level or above positions. APPLICATION INSTRUCTIONS To be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required. ESSENTIAL DUTIES AND RESPONSIBILITIESadministrative functions below:Liaison between internal and external contactsPerforms Payment processing (bills and invoices, reimbursements)Performs data entry for various databasesProcess and fill ordersMaintain and order office suppliesPrepare trade show supplies and shipmentsSocial media updates as requested and directedProvide support to ED, AED, client Board and Committees as requestedThis is not meant to be all-inclusive as other duties may be assigned. Specific Responsibilities for our client not previously mentioned: Meeting Coordinator Role:AbstractsPrepare instructions and setup for abstract site systemSend out notice of abstract site opening/closingUpdate notifications for abstract acceptances/declinesWork with Abstract Chair and Meeting Manager to slot abstracts into programAudiovisualProvide AV company a "Speaker Ready" database for Speaker Ready RoomSpeaker Name, email, presentation day/date/time and titleWork with AV company to provide speakers a Presentation Guidelines document prior to arrival on-siteKeep AV company updated on any changes regarding equipment neededContinuing Education/EvaluationsSubmit all requested information to accrediting bodies at least 10-12 weeks in advance (processing typically takes a long time, depending on the provider)Work with accrediting bodies to ensure the conference is approved for credit hoursPrepare evaluation/work with evaluation company to ensure attendees can accessExhibitsReceive exhibitor applications, input into exhibitor databasePrepare exhibitor invoices if necessaryPrepare confirmations to exhibitorsKeep track of exhibitor registrationsWork with the conference Decorator to ensure exhibitors have access to all necessary means to order materials for boothHotelReview contractKnow daily room rateKnow how many staff rooms/VIP rooms on contract per nightSend out housing survey to VIPs (board, speakers, etc.) to confirm travel datesPrepare Housing List for hotel contactSend 1-2 months prior to conferenceSend any changes as soon as they are received to hotel contactSend VIPs confirmation numbers from hotel once received Work with Meeting Manager to organize the Staging Guide • InsuranceReach out to insurance company to receive Meeting Insurance QuoteSelect quote based on budget, have manager sign and return • ModeratorsWork with program chair to develop a list of moderatorsSend out invitations to proposed moderatorsKeep an updated database of moderatorsSend instructions to moderators 2-3 weeks prior to meetingPrint instructions for the podium on-sitePrint speaker bios for each session for podium on-site (if necessary) • Program PlanningSend program chair an empty program template to look overCoordinate calls with program committee (if necessary) and take minutes on callsHelp slot any sessions (if needed)Send draft programs to ED or Board for review and approval • ProgramKeep draft programsUpdate programs as changes ariseFinal ProgramPrepare 3-4 months prior to conferenceSend to creative for designMake note of any printing specs or PDF needs for online postingPocket ProgramIf needed, prepare 3-4 months prior to conferenceUsually easiest to do in tandem with Final Program, as they're generally similarSend to creative for designNote printing specsRegistrationRegistration Brochure:Once program is decided, prepare Registration Brochure (5-6 months prior to conference)Send to creative for designPost online to websiteCreate registration site in preferred system (AA, Event Rebels, etc.)Send out registration notices to association VIPs once open (Board Members, speakers, affiliates, etc.)Keep spreadsheet of all comped registrants for reference purposesPrepare weekly/biweekly eBlasts about registrationWeeks Out Reportupdate each week with current registration numbersSend to chairs/board as necessaryAnswer all attendee registration questionsWork with data department as needed to register paper forms receivedIf you use AA and paper forms are used, data will have to process them in AAIf you use Event Rebels, you can register all received paper forms yourselfPull reports needed by associationIf association has International attendees, prepare Letters of Invitation as requestedTake stock of materials needed to order for on-site registrationBadge stockBadge holdersRibbonsOffice suppliesCreate badge templates for printingStuff badges prepare badge bins for on-site executionFamiliarize yourself with on-site registration portal in preferred system Coordinate on-site registrationWork with temp staff to ensure all pre-registered attendees are checked in properlyRegister any attendees on-sitePrepare on-site badge printing template • ReimbursementsProcess reimbursements for board meetings, conference travelKeep database of reimbursements processed • Abstract ReviewersWork with abstract chair on a list of reviewers Send invitation to reviewersKeep database of reviewersUpdate chair on any declines, needsSend instructions to reviewersKeep abstract chair updated on progress of abstract review processShippingPrepare a shipping log based off items you will need to send to conference locationPrepare shipping documentsShip items to conference location 1-2 weeks prior to conference (depending on location)West Coast - 2 weeks priorEast Coast - 1week priorEurope/overseas - 3 weeks priorSignsPrepare signage in word document to send to creative for designSend PDFs from creative to decorator/printerEnsure signs are ready for printing 1 month prior to conferenceSmart SignsPrepare for committee meetings, satellite lunches, any additional events aside from main sessionsSpeaker ManagementDatabaseCreate speaker database with all relevant informationName, degrees, institution, presentation title/day/date/timeUpdate database as changes ariseSpeaker NotificationsPrepare notifications to send out once program is approvedAccept, Decline, poster recommendation, etc. Travel/HousingRequest travel dates via survey for housing listSend confirmations Presentation InformationSend detailed presentation timelines (day/date/time, presentation length, etc.)Send presentation guidelines/instructions RegistrationSend registration information, keep track of promo codes usedThemeWork with program committee to develop theme ideasSubmit theme ideas to creativeSend ideas to program committee, ask for votes, accept 2-3 draft changesSubmit final selection to board for review and approval (if necessary)Work with creative throughout the year to use theme graphics as necessaryTravelVIP TravelCoordinate all travel dates with Board, Speakers, Affiliates, etc.Work with travel agency (if applicable) to set up flight arrangementsKeep databases of preferred check-in/out dates for hotel contacts o Travel NoticesPrepare all travel notifications with meeting information, flight booking information, hotel reservation process, WebsiteWork with AH Web Team (or preferred service) to create meeting website about 1 year prior to meetingHave website ready to launch 8-10 months prior to meetingUpload all necessary content into websiteUpdate website as changes/information come inMiscPrepare weekly reports regarding planning progress if applicableCreate an eBlast timeline schedule to provide to any association employeesUpdate meeting timeline each yearCoordinate Board Meetings as necessaryObtain quotes from vendors as necessaryWork with hotel staff to ensure Staging Guide requests are noted and followed Membership Coordinator Role:AdministrativeRespond promptly to all inquiries received via email, phone and fax from members and prospectsWork with the Board of Directors and/or committees as needed Support ED, and AED as neededParticipate in regular team meetingsComplete website updatesExecute Social Media postings (Facebook, Twitter, LinkedIn) with content provided by ED, AED, and OARSI VounteersAssist Exec Dir with projects Maintain and develop content of OARSI Web siteManage payment and receivable recordsPrepare and send e- newsletter and email blastsMonitor Linked In, Facebook and Twitter postingsMembershipAssist in the creation and update of membership materials (letters, newsletters, and surveys)Manage membership renewal processMaintain and update membership recordsManage the relationship with the Journal Publisher, ensure member database is current, send monthly updated membership listCommittee SupportManage scholarship programsWork with AH Web to develop online board nominations, scholarship and basic and clinical award applications, and provide reporting for committee reviewOrder awards for outgoing board members, award winnersDisclosures- set up on line disclosure site and send passwords to new committee members and updates to board members MEASUREMENT OF SUCCESSSuccessfully meets deadlinesProactively alerts Supervisors to challenges or concerns related to delivery of client serviceProactively suggests solutions to challenges encounteredPays attention to detailInternal satisfaction (meeting or exceeding goals and objectives set by team within deadlines}External satisfaction -good or excellent reviews in partner development surveyImplements and follows the AH AMC Accreditation policies and procedures QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Able to multi-task and meet deadlinesGood written and verbal communication skillsAttention to detailAble to travel a few times per yearMaintain a professional manner and attitudeStrong skills in organization, prioritization and time managementA good knowledge of office practices, administration and customer service skills and techniquesStrong Microsoft Office software skills particularly Word, Excel and PowerPoint EDUCATION/ EXPERIENCE/REQUIRED PROFICIENCIES Bachelor's degree preferred, high school diploma required. LANGUAGE SKILLS Ability to effectively communicate both orally and in written form with management, internal and external customers. REASONING ABILITY Demonstrate the ability to anticipate and solve practical problems or resolve issues. PHYSICAL DEMANDS/ WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may require travel. This may include the ability to drive a car or travel on public transportation such as trains and airplanes. Individuals may need to sit or stand for extended periods of time; may require walking for periods throughout the day. Requires ability to use a computer, read a computer screen, use of a telephone and other office equipment as it relates to the work. Reaching above shoulder height, below the waist or lifting to move or access materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, presentation equipment/documents and computer printouts on certain occasions. Vision acuity: duties may require the ability to identify and discern colors accurately, to focus and see both close up and far away. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. What we offer - Employee Company BenefitsHybrid / Flexible work schedules availableMedical, Dental, and VisionCompany paid basic life insurance, short-term, and long-term disabilityVoluntary Life Insurance - Employee PaidAFLAC availablePaid Time Off (PTO) accrual and Paid holidays401k retirement plan availableOn-site Fitness Center, open 24/7Gym reimbursement programTraining and Development opportunities What sets us apart Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employeesIndustry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America Who is AH? AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue. Our Diversity, Equity, & Inclusion Statement Association Headquarters is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following; race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique. For more information, visit associationheadquarters.com, connect with AH on Facebook on YouTube and follow on Twitter.Job Posted by ApplicantPro