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Job DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin's Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees' careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Senior Technical Program Manager (TPM) will lead and independently manage cross-functional projects focused on technical systems and system integrations. This role is critical in aligning business needs with technology solutions, ensuring seamless integration across platforms. The ideal candidate is a strategic thinker, a strong communicator, and a hands-on executor with a deep understanding of enterprise systems and integration of best practices. In This Role Program Leadership: • Own the end-to-end delivery of complex technical programs involving multiple systems and stakeholders, • Support development and use of consistent project management tools and systems, • Promote the development and implementation of technology roadmaps and strategies Scopes: • Lead initiatives and projects to integrate and optimize systems across procurement, sales, order management, finance, accounting, warehouse management, reporting, and others, • Manage system roadmap oversight for key systems and partner across technical and business teams to deliver improvements and functionality Stakeholder Management: • Collaborate with business leaders, technical teams, and third-party vendors to define requirements, scope, and success metrics, • Develop frameworks for decision making and vets recommendations with senior leadership and key stakeholders, • Communicate program status, risks, and progress to various stakeholders including leadership. Project Execution: • Develop detailed project plans, manage timelines and resources effectively, mitigate risks, and ensure on-time, on-budget delivery, • Establish and execute a comprehensive communication plan to manage communications among various stakeholders within the organization, • Coordinate and scope projects between multiple teams to align team objectives, • Develop and maintain playbooks, plans, policies, and procedures for all project phases, • Collect and analyze data to inform decision-making and track program performance, • Resolve project related issues that may impact service quality; ensuring that stakeholders' questions and problems are resolved properly and quickly Technical Oversight: • Partner with engineering and IT teams to ensure architectural alignment, data integrity, and system scalability, • Capture upstream and downstream technical impact and determine technical scope and ownership for delivery (e.g. licensing, versions, compatibility), • Access functionality and code testing for technical accuracy by relying on QA, to ensure product meets the business requirements, • Work in tandem with development teams to ensure that the visual and interactive elements of a product are seamless and user-friendly, • Implement Agile methodologies, practices and tools to support the management of development cycles, • Enhance team collaboration to deliver high-quality products within tight deadlines Change Management: • Drive adoption of new systems and processes through effective communication, training, and support, • Develop and maintain consistent policies and procedures pre, during, and post implementation Continuous Improvement: • Identify opportunities to streamline workflows, improve data flow, and enhance system performance, • Evaluate and implement process improvements to enhance efficiency and productivity, • Other duties as assigned, in accordance with training and qualifications The Ideal Person • 10+ years of experience in technical program or project management, • Bachelor's Degree in Computer Science, Information Systems, Business, related field or equivalent experience, • Proven track record of managing system integration projects across ERP, CRM, WMS, and other business platforms, • Understanding of business processes in B2B environments, especially in distribution or retail environments, • Experience with tools such as Salesforce, Microsoft Dynamics, Azure, and/or similar platforms, • Excellent communication, organizational, and leadership skills Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win. And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done. Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. Visit for more information.

Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers. Job Title - Desktop Support Specialist. Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Offi

Job DescriptionProgram Manager/Training LeadEmployment Type: Full TimeDepartment: Project Management Here at CGS, we are seeking a Program Manger/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Review draft Training Plans and collaborate with the transformation readiness team to finalize. -Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above. The system integrator will provide test scenarios and myVCF system screenshots to inform the training materials.- Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment. The content for these training modules will be provided by VCF subject matter experts. These same experts will co-deliver the training with the support of this vendor training team. This training, which will be delivered as instructor led, in-person, and virtually, will be delivered to approximately 10-75 VCF staff members, depending on the subject matter of the training.- Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes.- In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes. The selected vendor will work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline- Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.- Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF. This includes development of PowerPoints, handouts, and supporting the planning and execution of focus groups.- Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized, and any necessary adjustments are made. Qualifications: - Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules- Minimum of 5 years’ experience developing training for clients - Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership- Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables- Bachelor’s degree in a relevant field required- Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes- Experience with Salesforce preferred- Must have experience using Adobe Captivate for training development- Ability to obtain a Public Trust clearance.- Must be a United States citizen. Our commitmentContact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Director Of eDiscovery Employment Type: Full Time, Executive LevelDepartment: eDiscovery and Litigation Contact Government Services is seeking an experienced and motivated Senior Director of eDiscovery for one of our large government projects. This is an exciting opportunity to lead an electronic discovery team within the Government. This position is responsible for supporting the Government’s professionals in all aspects of litigation support and e-discovery processes, including providing project management, Electronically Stored Information (ESI) intake, data analysis, early case assessment, document production, and liaising with third-party vendors. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Performs administrative functions associated with the day-to-day use of litigation support software eDiscovery databases, including but not limited to: - database creation and maintenance; - importing images, data and transcripts; - searching and exporting data; - document scanning, OCR and coding; - and document productions- Processing and publishing of electronically stored information for cases.- Assists in the preparation of documents and exhibits for trial.- Receives and logs incoming media; maintains chain of custody and other tracking documentation for media and data, both received and produced.- Contributes to internal process development, preparing workflows and other documentation.- Ability to work overtime hours, including on nights and/or weekends, on a per-project/case basis.- Problem-solving skills.- Work directly with the General Counsel, Attorneys, Law Clerks, and Legal Assistants as part of the matter team.- Assist with troubleshooting of technical issues within the eDiscovery platform.- Maintain a working knowledge of the discovery industries' best practices and new regulations through training, certification completion and networking.- Meet with and build relationships with eDiscovery vendors and maintain relationships with current vendors.- Desire to be self-motivated and eager to shape the future of the department.- Ability to learn new eDiscovery review platforms quickly. Qualifications:- An understanding of the litigation lifecycle and electronic discovery/document review processes, procedures and practices is required.- 7+ years of experience in a litigation support, electronic discovery and/or technology support environment, preferably within the Government, but a law firm or top eDiscovery vendor is also acceptable.- Experience performing Administrator and Case Manager functions in Relativity.- Experience with providing end-user support on all Litigation Support applications, including but not limited to assisting with end-user training.- Experience with Relativity, Nuix, Concordance, IPRO and other applicable eDiscovery software platforms.- Must be a US Citizen.- Must be able to obtain a favorably adjudicated Public Trust Clearance. Ideally, you will also have:- The Relativity Certified Administrator Certification. Our commitmentContact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Join our growing team at Contigo Technology! At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to small and medium sized businesses in Austin, Texas. Our clients include established Austin companies and high growth technology businesses. Our company culture is fun, collaborative, and relaxed. We are located in North Central Austin near the Domain. We are seeking a highly organized and motivated Help Desk Technician to join our team. The ideal candidate will have a great attitude and be a self-starter with a passion for delivering excellent customer service. In this role, you will be responsible for assisting clients with Tier 1 IT issues and be the direct point of contact for delivering best in class support. To be successful, you should have the following abilities: • Good customer service skills: Ability to communicate effectively with clients and provide solutions to their technical problems in a friendly and professional manner., • Technical proficiency: Basic knowledge of computer hardware and software, as well as experience with troubleshooting and problem-solving techniques., • Attention to detail: The ability to analyze and diagnose technical issues, paying close attention to the details., • Good time management: Ability to prioritize tasks and manage multiple support requests in a fast-paced environment., • Patience and empathy: Ability to handle frustrated or angry clients with patience and understanding., • Basic networking knowledge: Understanding of basic networking concepts such as IP addresses, DNS, and basic network troubleshooting., • Collaboration: Ability to work well in a team environment, assisting colleagues and sharing knowledge to provide the best possible support to clients., • Document all relevant end-user information to identify and resolve problems, • Build positive relationships with clients, • Respond to and resolve assigned tickets, both remotely and onsite, • Utilize software updates, drivers, knowledge bases, and FAQs to resolve problems, • Test fixes to ensure complete resolution If you are self-driven, motivated, and have a positive attitude, we encourage you to apply for this exciting opportunity! Company DescriptionContigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission. At Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.Contigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission.\r\n\r\nAt Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.

Job Description Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people. If you're looking to make an impact, we're glad you're here. At Meriton, you'll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way. Job Title: IT Specialist I Location: Austin, TX FLSA Status: Exempt Reports to: IT Service Delivery Senior Manager Salary Target: $75,000 + bonus Overview The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences. Responsibilities • New user equipment and account setup, including deployment and license management., • Train end users in the use of equipment and software, • Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up., • Provide both in-person support and support for remote workers., • Support Apple products such as MacBook, iPad, & iPhone, • Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed., • Support Apple hardware and software to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices., • Configure and support iPhone and iPad devices., • Assist staff by providing audio/video conference support for presentations and meetings., • Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies., • Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops., • Manage inventory of hardware and software assets, • Support development and implementation of new computer projects and new hardware installations as well as software rollouts., • Perform system administration for various enterprise tools and platforms., • Perform hardware and software system configuration, maintenance, and upgrades., • Manage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments., • Evaluate products and IT processes and then recommend changes., • Document IT processes, workflows, and produce system documentation as needed., • Minimum 2 years of experience in an IT services support role, • Associate degree preferred, • MacOS experience required, • iOS experience preferred, • InTune experience preferred, • Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred, • Familiarity with PowerShell required, • Office 365 administration preferred, • Azure and Windows Server experience preferred, • MSP experience preferred, • Knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies, • Knowledge of MS Active Directory infrastructure, • Familiarity with IP Telephony and cell phone technology, • Excellent analytic and problem-solving skills Language Skills Read and comprehend simple instructions, short correspondence, and memos. Write correspondence. Present information effectively in one-on-one and small group situations to customers, clients, and other organization employees. Operating Skills Discern between and prioritize tasks to determine the best way to accomplish goals. Organize tasks to get results in a timely manner and often against strict deadlines. Sort out processes and simplify them to maximize workflow. Behavior Skills Manage people and situations when conflicts arise. Seize opportunities with the drive to complete goals. Reasoning Ability Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations. Possess the mental stamina for problem solving and prioritizing multiple tasks. Personal and Interpersonal Skills Establish and grow relationships with customers through effective verbal and written communication. Have a strong dedication to the needs of the customers, manufacturers, and peers. Have patience and listen actively to all business partners. Solve problems and skillfully negotiates with a minimum of noise, while managing stress. Demonstrate integrity and trust through appropriate directness and truthfulness. Understand personal strengths and weaknesses, seeks feedback, and improves upon shortcomings. Other Skills/Abilities Environmental Requirements Will be required to work in an office environment and occasionally in the field. Physical Demands While performing the duties of this job, hands are regularly needed to operate computer keyboard, telephone, and other general equipment. Frequent standing, walking, and sitting is necessary. Occasional climbing, balancing, stooping, kneeling, crouching, or crawling is also necessary. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Meriton is an Equal Opportunity Employer Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Job Description Collective Power, Independent Spirit. LaunchPad Home Group is a family of home services brands that share relationships, support systems, best practices, and capital bases to ultimately enhance the homeownership experience. We are seeking to hire a Senior IT Support Specialist to join our versatile IT team. The primary focus of this role, especially in the first 6-12 months, is to provide exceptional, senior-level technical support, with a heavy emphasis on the Google Workspace ecosystem. The ideal candidate is a "people-first" technologist, someone with outstanding communication skills and a passion for solving user problems. While this is a support-heavy role initially, we are looking for an individual with the aptitude and ambition to grow into a key automation resource for the team. They will start by executing and improving on our existing IT strategies and will be given opportunities to develop skills in modern automation platforms. At LaunchPad, we pride ourselves on an employee-first culture, extensive benefits, and career development. If you’re looking for a fast-paced, start-up environment where you can bring your IT expertise to the forefront and contribute to the growth of our brands, at a company that supports your growth and acknowledges your contributions, JOIN OUR TEAM! Key Responsibilities • Serve as the primary point of contact for all employee technical support issues, providing timely resolution for both onsite and remote team members and brand partners., • Manage the entire lifecycle of user endpoints, including laptops, mobile devices, and other IT equipment (only if local to Austin). Troubleshoot and resolve hardware, software, and peripheral issues, including common problems with Windows 10/11 MacOS operating systems (e.g., sound and monitor connection)., • Act as the "face of IT" for newly acquired companies, providing dedicated support to ensure a smooth technical onboarding experience., • Administer and maintain core technology platforms, with a primary focus on Google Workspace. This includes user account management, email setup, and administering applications like Docs and Drive., • Manage user access controls, permissions, and security settings for various systems and applications. Execute and continuously improve IT processes for onboarding, offboarding, and software access., • Automate repetitive tasks using low-code/no-code platforms., • Administer Hubspot and other key applications., • Communicate any needed system changes to the rest of the team., • Document technical procedures, system configurations, and troubleshooting steps., • Create and maintain knowledge base articles for both IT technicians and end-users. Experience: • 3 - 5+ years in a senior IT support or systems administration role with proven experience in a fast-paced, user-facing support role., • Expert-level administration of Google Workspace is the most critical technical requirement, with deep experience in Gmail, Drive, Groups, Admin Console security settings, and user management., • A strong understanding of modern endpoint management for both Windows and macOS, as well as general IT infrastructure, including DNS/Domain management, network protocols, and basic network troubleshooting., • Exceptional communication, writing, and interpersonal skills with the ability to explain technical concepts to non-technical users, build relationships, and manage projects effectively., • Strong analytical and problem-solving skills, with a creative approach to balancing urgent needs and long-term projects while interpreting data to provide actionable insights., • Experience managing a business VOIP phone system (e.g., RingCentral, Dialpad, GoToConnect)., • Familiarity with CRM administration, specifically Hubspot, in a support capacity., • Experience working in an agile or "pod-based" team structure., • A proven track record of improving processes or creating helpful documentation in a previous role., • Some experience in web hosting and DNS management (Cloudflare)., • Relevant certifications (such as CompTIA A+, Microsoft Certified Professional, or Google Workspace certifications) are a plus. What does it take to work at LaunchPad? • Flexibility and agility, • A high-growth mindset, • Proactive problem solving, • A love of collaboration and working cross-functionally, • Initiative: Identifying opportunities to improve not only IT but the product, service, and organization as a whole If this piques your interest, apply today and chat with our recruitment team further.

Job Description Zone IT Solutions is looking for a dedicated End User Computing (EUC) Desktop Support professional. In this role, you will provide comprehensive technical support to our users, ensuring that their desktop environments are functioning efficiently and effectively. Requirements • At least 3 years of experience in desktop support or a related field., • Proficiency in Windows 10 and Microsoft Office products., • Experience with troubleshooting and resolving hardware and software issues., • Knowledge of network protocols and configuration (TCP/IP, DNS, etc.)., • Understanding of Active Directory and user account management., • Experience with remote support tools and techniques., • Strong problem-solving skills and attention to detail., • Excellent communication and interpersonal skills., • Ability to work well both independently and as part of a team. About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job Description Microsoft 365 Expert We are seeking a seasoned Microsoft 365 expert with deep expertise in Intune and the Microsoft Defender suite of security products. This individual will play a key role in designing, implementing, and managing modern workplace solutions for multiple customer environments. The role requires strong technical proficiency, hands-on experience across M365 security and compliance tools, and the ability to operate as a trusted advisor in enterprise or MSP settings. Key Responsibilities • Endpoint & Device Management, • Deploy, configure, and manage Intune for Windows, macOS, iOS, and Android devices., • Create and enforce compliance policies, conditional access rules, and app protection policies., • Drive zero-trust endpoint strategies and ensure seamless end-user experience., • Security & Threat Protection, • Administer the Microsoft Defender suite (Defender for Endpoint, Identity, Office 365, and Cloud Apps)., • Monitor and respond to security alerts, incidents, and vulnerabilities., • Implement and optimize threat protection, attack surface reduction, and advanced hunting policies., • Identity & Compliance, • Configure and maintain Entra identity services (MFA, Conditional Access, Privileged Identity Management)., • Implement governance, risk, and compliance features (Purview, DLP, retention policies)., • Ensure alignment with customer regulatory and compliance requirements., • Collaboration & Productivity, • Manage core Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive., • Support migrations and tenant configurations in multi-tenant environments., • Provide proactive recommendations to optimize performance and user adoption., • Automation & Reporting, • Use PowerShell and Graph API to automate common administrative tasks., • Develop reporting and dashboards for device compliance, security posture, and service health. Required Qualifications • Experience: 4+ years hands-on managing Microsoft 365 production environments., • Certifications (one or more strongly preferred):, • SC-300: Microsoft Identity and Access Administrator Associate, • SC-100: Microsoft Cybersecurity Architect Expert OR SC-200: Microsoft Security Operations Analyst, • MD-102 : Endpoint Administrator Associate, • Skills:, • Expert-level knowledge of Intune and Defender security products., • Strong Microsoft 365 skills across Exchange Online, Teams, SharePoint, OneDrive., • Familiarity with Entra identity, Conditional Access, and MFA., • Strong PowerShell and automation experience., • Experience working in a Managed Services Provider (MSP) environment., • Background in designing and delivering security roadmaps for enterprise clients., • Familiarity with Microsoft Sentinel, Purview, and compliance-driven solutions. What We Offer • Competitive compensation and benefits package., • Professional growth and certification support., • Opportunities to design and manage security-driven modern workplace solutions., • A collaborative, customer-focused culture with exposure to diverse environments.