Senior Enterprise Monitoring and Event Management Engineer
hace 2 meses
Columbus
Job Description Manifest Solutions is currently seeking a Infrastructure Engineer Sr / Principal – Enterprise Observability & Monitoring Engineer (Dynatrace) in Columbus, OH. Key Responsibilities Enterprise Monitoring & Observability • Administer and support Dynatrace enterprise monitoring environments., • Design and implement monitoring solutions for business-critical applications and infrastructure., • Develop standards for monitoring, alerting, dashboards, and operational observability., • Continuously improve enterprise monitoring coverage and accuracy., • Tune alerting thresholds and event correlation to reduce false positives while ensuring timely incident detection., • Support enterprise observability initiatives across on-premises, cloud, and hybrid platforms. Application Performance Monitoring (APM) • Deploy and administer Dynatrace OneAgent technologies., • Onboarding large scale applications, • Monitor application health, service dependencies, user experience, and transaction performance., • Support Real User Monitoring (RUM) and Synthetic Monitoring implementations., • Analyze application performance issues and identify performance bottlenecks., • Provide end-to-end visibility across application ecosystems. Infrastructure Monitoring • Monitor Windows, Linux, VMware, OpenShift, and cloud-hosted environments., • Support monitoring for databases, middleware, network infrastructure, storage systems, domain services, load balancers, and enterprise applications., • Assist infrastructure teams with capacity planning and performance optimization., • Proactively identify monitoring gaps and service risks. Monitoring Engineering & Automation • Develop custom monitoring solutions and Dynatrace Extensions 2.0., • Create and maintain custom SQL, Oracle, and enterprise application monitoring extensions., • Build dashboards, metrics, health checks, and alerting policies., • Automate monitoring deployment and configuration processes., • Support infrastructure-as-code and configuration management initiatives where applicable. Incident Response & Root Cause Analysis • Participate in major incident response and war room activities., • Perform root cause analysis for application, infrastructure, and monitoring-related incidents., • Provide monitoring expertise during outage investigations., • Develop corrective actions and preventative monitoring improvements. ServiceNow & Event Management Integration • Support integration between Dynatrace, ServiceNow, and enterprise event management platforms., • Define monitoring requirements needed for automated incident creation., • Assist with event correlation, CI alignment, and ticket automation workflows., • Partner with operations teams to improve incident response processes. Cloud & Modern Application Monitoring • Support monitoring solutions for AWS, Azure, SaaS, containerized, and microservices-based applications., • Deploy and support ActiveGate infrastructure., • Assist application teams with onboarding modern cloud workloads into enterprise monitoring platforms., • Support SSO, authentication, synthetic transaction monitoring, and end-user experience monitoring. Customer Engagement & Consulting • Consult with application owners and infrastructure teams regarding monitoring requirements., • Lead onboarding activities for new applications and services., • Conduct monitoring requirement workshops and technical discovery sessions., • Provide guidance and best practices across the enterprise. Governance, Compliance & Documentation • Maintain monitoring architecture documentation, procedures, and standards., • Support NERC/CIP and other regulatory monitoring requirements., • Participate in change management, CAB reviews, and operational governance processes., • Develop and maintain operational runbooks and support documentation. Required Qualifications Education Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or related technical field; or equivalent work experience. Experience • 5+ years supporting enterprise monitoring or observability platforms., • 5+ years supporting large-scale enterprise infrastructure environments., • Experience administering Dynatrace or comparable monitoring solutions., • Experience working in regulated utility, critical infrastructure, energy, or large enterprise environments preferred. Required Technical Skills • Dynatrace Administration and Engineering, • Application Performance Monitoring (APM), • Observability Engineering, • Synthetic Monitoring, • Real User Monitoring (RUM), • Windows Server Administration, • Linux Administration, • VMware Monitoring, • AWS and Azure Monitoring, • ActiveGate Deployment and Administration, • Monitoring Dashboard Development, • Alert Management and Event Correlation, • ServiceNow Integration, • Root Cause Analysis, • Enterprise Incident Management, • TCP/IP, DNS, SSL, Load Balancers, and Networking Fundamentals, • Database Monitoring (Oracle, SQL Server, PostgreSQL, etc.), • ITIL Incident, Problem, and Change Management Preferred Qualifications • Dynatrace Professional or Associate Certification, • Splunk administration experience, • SolarWinds experience, • OpenShift or Kubernetes monitoring experience, • Experience developing Dynatrace Extensions 2.0, • PowerShell, Python, Bash, or automation scripting, • ServiceNow Event Management integration experience, • Experience supporting enterprise authentication solutions (Entra ID, SSO, LDAP, SAML, OAuth), • Experience supporting NERC/CIP regulated environments Leadership & Soft Skills • Strong customer service and stakeholder management skills, • Exceptional troubleshooting and analytical abilities, • Ability to communicate effectively with technical and non-technical audiences, • Ability to prioritize multiple projects and operational demands, • Self-directed and highly accountable, • Strong collaboration skills across infrastructure, security, cloud, and application teams, • Ability to lead technical initiatives and mentor junior engineers, • Strategic mindset with the ability to align monitoring capabilities with business outcomes