Business Development Director
hace 2 días
Phoenix
Job Description:\n\n ABOUT ADOBE Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 with a mission of positively impacting the lives we touch. Headquartered in Phoenix, AZ, with satellite locations across multiple states, APH fosters a culture rooted in inclusivity, human kindness, and high-quality care. Recognized by Inc. 5000 as one of America’s Fastest-Growing Private Companies and honored five consecutive years as a “Best Place to Work” by the Phoenix Business Journal, APH continues to expand its reach and impact. APH partners with health plans, providers, hospitals, and families to deliver tailored programs including case management, in-home and in-clinic wellness assessments, preventative care, transitional care, and social services. As one of the nation’s few fully integrated healthcare organizations, APH delivers comprehensive, coordinated medical and social support through a wide range of specialized service lines. With continued growth on the horizon, APH is seeking mission-driven individuals who are passionate about improving health outcomes and supporting those in need. POSITION PURPOSE Adobe Population Health is seeking a passionate and results-oriented individual to join our team as a Business Development Director (BDD). In this role, you will be responsible for ensuring the successful implementation and ongoing satisfaction of our clients with their Adobe Population Health solutions. You will play a crucial role in ensuring the satisfaction, retention, and growth of our client base while being established as the primary point of contact. As the Director, you are dedicated to building strong relationships with our clients, understanding their needs, and driving value through our products and services. This role focuses on expanding partnerships with healthcare providers, payors, health systems, skilled nursing facilities, and community-based organizations while driving revenue growth and advancing the company’s mission of improving outcomes for patients with complex respiratory and chronic health needs. As Business Development Director, this role requires strong expertise in healthcare contracting, strategic planning, and relationship-building, with a focus on creating sustainable value for patients, providers, and payor partners. The Director will oversee business development initiatives across assigned regions, lead contract negotiations, identify new market opportunities, and ensure alignment of all growth efforts with the organization’s population health goals. Frequent regional travel is required to maintain a strong presence with stakeholders, establish partnerships, and ensure successful onboarding of contracted services. This recently revised position supports APH’s continued expansion and reports to the SVP of Business Development. This role is based out of our Phoenix Office, conveniently located off the 51 Freeway (Glendale Ave. and 16th St.). This position requires extensive regional travel. DUTIES & RESPONSIBILITIES Strategic Growth & PartnershipsDevelop and implement a comprehensive business development strategy targeting population health, respiratory care, and value-based care opportunities.Identify, cultivate, and maintain relationships with healthcare payors, providers, health systems, long-term care facilities, and community partners.Analyze emerging market trends, competitor activity, and regulatory developments to inform strategic positioning and new service lines.Proactively identify opportunities for customers to deepen their relationship with Adobe Population Health programs and drive revenue.Building and maintaining relationships with potential clients, partners, and industry influencers to facilitate business growth opportunities.Forming alliances with other businesses or organizations to leverage complementary strengths and reach new markets.Understanding industry trends, customer needs, and competitor strategies to identify growth opportunities. Contracting and Negotiation Collaborate with Sales, Operations, Clinical, and Operations teams to onboard new clients smoothly and efficiently.Develop and maintain strong relationships with key stakeholders at client organizations, including executives, clinicians, and IT personnel.Understand clients' business objectives and use cases to tailor our solutions to meet their evolving needs.Provide product demonstrations, training sessions, and best practice guidance to ensure clients are proficient in utilizing our platform.Act as an advocate for clients within Adobe Population Health, representing their interests and feedback to internal teams.Monitor client satisfaction and outcome metrics, identifying and addressing any issues or concerns to ensure ongoing satisfaction and retention.Collaborate with Executive, Operations, Clinical, and Technology teams to communicate client needs and feedback, influencing product roadmap decisions. Regional Engagement & TravelTravel regionally to meet with current and prospective clients, attend healthcare conferences, and represent the organization at networking and industry events.Serve as the face of the organization in key markets, delivering presentations and building trust with external stakeholders.Facilitate onboarding and implementation of new partnerships to ensure seamless integration into operational workflows. Collaboration & LeadershipPartner with internal teams (clinical, quality, operations, IT, and finance) to align growth strategies with operational capacity and patient care priorities.Develop data-driven business cases to evaluate opportunities, measure ROI, and inform executive decision-making. Performance & ReportingEstablish measurable performance metrics for new contracts and partnerships, including patient outcomes, financial performance, and customer satisfaction.Prepare executive-level reports summarizing progress, opportunities, risks, and strategic recommendations.Track and report on pipeline activity, market penetration, and revenue growth.Other duties as assigned. SKILLS & QUALIFICATIONSSeven (7+) years of progressive business development and client relations roles.Five (5+) years in leadership roles, including a variety of responsibilities and team dynamics, preferably in healthcare.In-depth knowledge of the healthcare industry and population health space required.Experience working with managed care organizations and value-based contract structures strongly preferred.Strong understanding of business relationships.Proven experience in client success, account management, and B2B environments.Customer-centric approach with a passion for delivering exceptional experiences.Proven track record of business development leadership in healthcare, preferably within population health, respiratory care, home health, or post-acute care settings.Strong understanding of healthcare delivery systems, value-based care models, and population health strategies.Expertise in contract negotiation, payor relations, and reimbursement structures (capitation, shared savings, fee-for-service, risk arrangements).Exceptional communication and interpersonal skills with the ability to build trust and influence executive stakeholders, providers, and community leaders.Strategic thinker with analytical ability to interpret market data, financial models, and patient outcome trends.Demonstrated ability to manage multiple priorities in a fast-paced, evolving healthcare environment.Comfortable with frequent regional travel (up to 50% or as required).Willingness to travel overnight and multiple nights, both in and out-of-state.Proficiency in Microsoft Office Suite, Salesforce (or other CRM platforms), and healthcare analytics tools preferred. EDUCATION, LICENSES, & CERTIFICATIONSBachelor’s degree in business administration, healthcare administration, marketing, or related field required.Master’s degree (MBA, MHA, MPH, or related discipline) strongly preferred.Professional certifications in healthcare management, sales, or business development (e.g., FACHE, CHESP, or equivalent) preferred but not required.Valid and unrestricted driver’s license.Proof of current auto insurance coverage. BENEFITS & TOTAL REWARDSPaid Onboarding and Training Insurance – Medical, Dental, Vision, and Life401k Plan – 3% matchEmployee Assistance ProgramTuition ReimbursementContinued Education SupportMileage Reimbursement (if applicable)Referral BonusesPaid Holidays (8 days)Flexible Time Off Paid Volunteer Hours CHARACTER & COMPETENCIESCourage – To have the courage to do the right thing at the right time. Ownership – To take ownership of every issue you touch. Respect – To respect yourself, co-workers, and for those whom you care. Excellence – To be excellent in all that you do. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through with commitments.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS & WORK ENVIRONMENTFrequently required to travel, both in and out-of-state.Occasionally required to stand.Occasionally required to walk.Continually required to sit.Occasionally required to climb, balance, bend, stoop, kneel, or crawl.Occasionally required to be exposed to warm or cool spaces.Continually required to talk or hear.While performing the duties of this job, the noise level in the work environment is usually moderate.May occasionally lift and /or move more than 30 pounds.Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. EQUAL EMPLOYMENT OPPORTUNITY APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.