Museum Floor Manager
hace 9 días
Utica
Job Description The Museum Floor Manager ensures the smooth, safe, and welcoming daily operation of the Utica Children’s Museum. This role manages part-time staff, oversees the upkeep of galleries, exhibits, and facilities, and coordinates group guest experiences including field trips, birthday parties, and Mobile Museum visits. The ideal candidate is a proactive, adaptable, and organized leader with excellent communication skills. They will be a strong problem-solver who fosters a positive, team-oriented culture in a fun yet fast-paced environment. Duties and Responsibilities: Staff Management (Play Ambassadors) • Build and manage monthly staff schedules, ensuring adequate coverage for daily operations, programming, Mobile Museum visits and special events., • Communicate regularly with staff regarding shifts, trainings, and procedures., • Monitor attendance, punctuality, and performance; troubleshoot last minute call-ins or emergencies., • Conduct daily check-ins and oversee floor operations to ensure positive visitor experiences., • Coordinate staff lunch breaks and shift rotations., • Develop and facilitate ambassador training (daily morning meetings, group sessions)., • Collaborate with HR on recruiting, interviewing, onboarding, and offboarding., • Oversee opening and closing procedures using checklists to ensure exhibits are operational and welcoming., • Conduct daily walk throughs to monitor exhibit functionality, cleanliness, and visitor engagement., • Troubleshoot and resolve technical or mechanical issues as needed., • Replenish exhibit supplies (ex: Racecar Build Table, World Market Stalls, Costumes, art stations), • Research and order replacement or new supplies for exhibits., • Report damages, safety hazards, or facility cleaning needs to the Executive Director and/or facilities team., • Coordinate monthly safety, quality and maintenance checks with the museum team., • Manage vending machine replenishment and ordering., • Manage requests, confirm bookings, and maintain accurate calendar records., • Coordinate invoices with finance and ensure timely payments., • Assign and schedule Play Ambassadors for Mobile Museum visits; confirm drivers and ensure Play Ambassadors are following standard operating procedures., • Oversee vehicle readiness (fuel, maintenance, and cleanliness)., • Ensure exhibits are clean, safe, and functional; schedule regular checks., • Collect visit photos for marketing and reporting., • Log and track visits for future reporting., • Respond to inquiries, manage reservations, and confirm details for all reservations at the museum including but not limited to field trips, birthday parties and group visits., • Maintain the master museum calendar for reservations., • Prepare spaces and assign staff duties for all reservations., • Greet and orient groups upon arrival; provide housekeeping instructions and support throughout the visit., • Ensure timely processing of payments and maintain booking/payment records., • Send follow-up surveys to customers to assess and improve experiences., • Develops and maintains standard operating procedures for all group reservation types., • Create an annual budget for group reservations, including income and expenses tied to organizational goals., • Communicates promotional and printed material needs to the Executive Director and ICAN teams. Collaboration & Communication, • Collaborate across teams to share updates, address challenges, and streamline visitor services., • Participate in cross-departmental meetings and contribute to organizational planning., • Support the Executive Director in advancing partnerships and initiatives that connect museum operations to UCM’s mission., • Communicate consistently with the Executive Director regarding operations, staffing, and organizational priorities. Education/Experience: • Bachelor’s Degree in hospitality, business management, education, museum studies or related field., • Minimum of at least 3 years’ experience in operations management or staff supervision/management., • A valid NYS Driver's License is required.