Hotel General Manager @ Courtyard Crabtree Valley
30 days ago
Raleigh
Job DescriptionDescription: Courtyard Crabtree Valley JOB TITLE: GENERAL MANAGER REPORTS TO: REGIONAL DIRECTOR OF OPERATIONS JOB TYPE: FULL TIME Starting Salary: $70,000 Courtyard Crabtree Valley is seeking an experienced and hospitality-driven General Manager to lead our Marriott property located in the heart of Raleigh’s premier shopping and business district. We’re looking for a hands-on leader who understands the balance between guest relationships, exceptional service delivery, and strong financial performance. The ideal candidate will bring a business-minded approach, a passion for guest satisfaction, and the ability to cultivate a positive, high-performing team culture. What You’ll Do • Lead day-to-day operations of the Courtyard Crabtree, ensuring alignment with Marriott brand standards and company operating procedures., • Drive performance across guest satisfaction, occupancy, revenue management, and GOP targets., • Oversee department leaders and ensure all associates receive proper training, coaching, and developmental support., • Hire, develop, and retain high-quality team members while maintaining a positive and collaborative workplace., • Produce and analyze financial and operational reports, working closely with Corporate teams to ensure accuracy and accountability., • Partner with the Sales team to grow corporate, group, and transient business within the Raleigh market., • Actively engage in outside sales calls and maintain strong relationships with nearby businesses, hospitals, retail partners, and local organizations., • Conduct regular property inspections to uphold top-tier cleanliness, maintenance, and safety standards expected of a Marriott hotel., • Manage budgets, forecasts, labor controls, purchasing, inventory, and expenses with disciplined financial oversight., • Maintain compliance with Marriott brand requirements, local regulations, and employment laws., • Lead a strong service culture through daily communication, recognition, and consistent follow-through. Courtyard Crabtree is a hotel designed for travelers who seek comfort, food and beverage and top-notch service. Located steps from Crabtree Valley Mall and minutes from downtown Raleigh, the hotel offers spacious suites, paid breakfast, evening bar, a fitness center, and thoughtful amenities tailored to transient guests. We pride ourselves on providing warm, reliable service and building lasting relationships with our long-term business and leisure guests. Perks & Benefits That Put You First: • Quality healthcare options to keep you feeling your best, • Paid holidays & plenty of PTO—because balance matters, • Exciting bonus opportunities for high performers, • 3–5+ years of General Manager experience within Marriott or another major hotel brand; Bistro, Food and beverage is highly preferred., • Proven track record delivering strong financial results and outstanding guest satisfaction scores., • Ability to lead, motivate, and develop teams across all hotel departments., • Strong operational knowledge of hotels, housekeeping operations, and F&B needs., • Skilled in revenue management, budgeting, labor planning, and financial analysis., • Excellent communication, relationship-building, and problem-solving skills., • Proficiency with MS Office and Marriott systems such as MARSHA, Opera/CI, Micros, and applicable reporting tools., • A hands-on, visible leadership style; approachable, supportive, and dedicated to high service standards., • Hospitality degree or F&B background is a plus.