Care Operations Coordinator
9 days ago
Mesa
Job DescriptionCare Operations Coordinator Be the first face of transformation and the backbone of our healing experience. Are you the kind of person who lights up a room, loves connecting with people from all walks of life, and thrives in a fast-paced healthcare setting? Do you find fulfillment in helping others heal — physically, emotionally, and mentally? If you’re nodding “yes,” keep reading. We’re looking for a Care Operations Coordinator who’s more than just a “receptionist.” We want a self-starter, a go-getter, and someone who brings compassion and strategy into everything they do. About Us: At Nexus Rehab + Spine, we exist to radically align our community to wholeness by empowering patients to take an active role in their well-being — physically, mentally, and emotionally. We’re not your typical clinic. We believe healing is deeply human, and our team reflects that — real people, real passion, and a shared mission to create something meaningful. We’re also not perfect — and we won’t pretend to be. We’re in a season of transformation, refining systems, and doing the deep work to become better — as a business and as people. If you're someone who can adapt, problem-solve, and see opportunity in the messy middle, you’ll thrive here. We’re looking for a teammate who’s ready to grow with us — to learn our processes, help improve them, and build something we can all be proud of. Who We're Looking For: Someone who thrives in a space that blends heart with hustle. You love people, love learning, and find joy in creating systems that work better. You’re naturally proactive — when you see a gap, you fill it. When you master something, you make it even better. You love people, love learning, and find joy in creating systems that work better. You’re naturally proactive — when you see a gap, you fill it. When you master something, you make it even better. We want someone who: • Is organized, creative, and self-motivated, • Thrives in healthcare environments and believes in whole-person care, • Is open-minded and inclusive to all walks of life, • Wants to grow into leadership and make this role their own, • Doesn’t need to be micromanaged, but loves feedback and collaboration, • Is organized, creative, and self-motivated, • Can handle imperfection with grace and contribute to progress, not perfection What You’ll Do: As our Care Operations Coordinator, you’re at the intersection of patient care, admin operations, and clinic flow. You’re the first and last face our patients see — and your energy sets the tone. Core Responsibilities: • Greet and care for patients with warmth and professionalism, • Coordinate scheduling and manage appointment flow, • Verify benefits, handle insurance authorizations, and assist with billing processes, • Support new patient onboarding and intake, • Maintain accurate documentation and uphold HIPAA standards, • Liaise between departments and providers to support efficient communication, • Assist with records management, supply ordering, and front office systems We are a close-knit team of fun, real, caring humans who support each other through the highs and lows of healthcare. We value growth — both personal and professional — and we want you to bring your full self to the table. • Supportive and empowering work culture, • Opportunities to expand your role and responsibilities over time, • Training in ChiroTouch, Microsoft 365, insurance basics, and more, • Mentorship and leadership development if you’re ready to grow, • A place where your ideas, voice, and care matter