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Job Description The Quality Assurance Nurse is responsible for case management quality assurance and mentorship of operations staff, providing tools and calibrating processes, while ensuring consistent delivery of CorVel’s case management services. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Develop, implement, and provide ongoing quality assurance calibration of processes as well as a case management mentoring, both managed and delivered at the operational level, • Educate and equip operations with performance measurement and reporting tools that can be used to objectively measure and grow operations, • Provide national account and regulatory quality oversight, • As applicable, provide oversight and management of URAC compliance and renewals, • Work with executive, general and case management department management to ensure the case management department successfully implemented and is adhering to CorVel standards (including quality assurance, reporting, and management processes), • Work closely with new hires to ensure consistent and full integration/training of all case management managers to CorVel standards as well as training for system usage pertaining to case management and reporting, • Identify developmental needs and and participate in training of case management leadership, including the training/re-training of all offices on standards and procedures, and usages of the CorVel case management and reporting system, • Develop, run and interpret management reports to ensure the case management operations are utilizing the tools available to manage compliance of services delivery within company standards, • Facilitate peer-to-peer quality reviews to ensure delivery of quality case management, • Review results and outcomes with general management and case management leadership and develop action plans where warranted, • Make recommendations in collaboration with field operations to ensure actions toward improvement are identified, • Develop and oversee case management manager mentor program to facilitate the onboarding of new supervision and management to equip field with the tools for compliance and consistency of CorVel standards and procedures, • Implementation, oversight and communication of regulatory requirements within case management services to include, state, federal and URAC, • Identify trends and recommend action plans to management for continuous process improvement, • Ability to travel up to fifty percent of the time, • Additional duties as assigned KNOWLEDGE & SKILLS: • Excellent oral and written communication skills, • PC literate, including Microsoft Office (Word, Excel), • Strong knowledge of clinical and case management processes, • Strong knowledge and experience in quality assurance and training programs, • Proficient in identifying case management office improvement opportunities and communicating and implementing solutions, • Ability to remain poised in stressful situations and communicate using diplomacy, • Ability to manage multiple complex projects and competing priorities while working under pressure to meet deadlines and maintaining strong customer service orientation, • Effective quantitative and analytical skills, • Must have strong organizational skills, • Ability to work independently or in a team environment while functioning as an educator rather than an auditor, • Knowledge of the entire claims administration, case management and cost containment solution as applicable to third party administrator operations EDUCATION & EXPERIENCE: • Graduate of accredited school of nursing with a diploma/Associates degree (Bachelor of Science degree or Bachelor of Science in Nursing preferred), • 3 or more years of recent clinical experience, preferably in rehabilitation, • National certification (CRC, CIRS, CCRN, CVE, CCM, etc.), CCM preferred, • Four year degree from an accredited college or university preferred, • Certified Trainer and/or Quality Assurance distinction preferred, • Four (4) years of case management experience preferred or equivalent experience, • Prior quality assurance and/or training a plus, • Current RN licensure PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $70,304 – $98,334 A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote

Job Description The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: • Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service., • Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses., • Responsible for cash register setup and smooth shift transitions during shift changes., • Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service., • When requested, train new and existing team members in various job stations and operational procedures, • Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation., • Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly., • Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers. Additional Responsibilities and Requirements Based on Shift Manager Level As Shift Managers progress through different levels, they take on additional responsibilities: Shift Level 1: • Availability: At least 3 days per week, with a minimum of one full shift (open, mid, and/or close)., • Responsibilities:, • Runs a minimum of 1 shift on their own per week., • Expected Knowledge:, • Basic understanding of Labor Percentage and its impact on operations. Shift Level 2: · Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week. · Responsibilities: o Runs shifts independently, including managing team members and ensuring operations are smooth. o Take responsibility and complete Inventory Processes and manage stock levels. o Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels. o Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly. · Expected Knowledge: o Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric. o Experience managing inventory processes and order planning. Shift Level 3: • Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (open, mid, and/or close). Must be available to close at least 3 days per week., • Responsibilities:, • Runs shift independently with minimal supervision., • Completes Inventory processes and Food Orders., • Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality., • Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality., • Expected Knowledge:, • Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals., • Strong inventory management skills., • Ability to adjust staffing and inventory based on business needs. Shift Level 4: • Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays., • Responsibilities:, • Runs shift independently and take on additional leadership and operational responsibilities., • Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs., • Supports team development and provides mentorship to junior Shift Managers., • Oversee full shift operations and contribute to achieving restaurant performance goals., • Expected Knowledge:, • Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability., • Strong leadership skills, with the ability to coach and guide team members and other Shift Managers. Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager: Core Qualifications (Applicable to All Shift Manager Levels) • Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry., • Education and Experience:, • High School diploma or GED., • Must be at least 18 years of age., • ServSafe Certification is required., • Communication Skills:, • Strong verbal communication skills, with the ability to listen attentively, understand others’ perspectives, and respond clearly., • Capable of influencing others and gaining commitment to maintain high operational standards., • Mathematical Ability:, • Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs., • Reasoning Ability:, • Ability to exercise sound judgment and make decisions based on situational needs and operational goals., • Flexibility:, • Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment., • Leadership:, • Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equipment Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive through communication systems. Environmental Conditions: • The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes., • The employee is subject to both environmental conditions; work activities both inside and outside., • The employee is subject to extreme cold temperatures below 32 degrees for periods of time., • The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals., • The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Job Description Reports to: Brand (Store) Manager Location: On-site Store Location Do you love encouraging others to achieve their goals? Do you have a passion to drive results and coach a team to follow in your footsteps? As a Stanton Optical Sales Manager you would be our sales leader, assisting the Brand Manager in supervising and executing action plans to drive sales performance while creating a positive, results-driven team atmosphere. We are also motivated to invest in preparing you for the next steps in your career. By training you and encouraging you to take ownership of the role, you will be empowered to support store operations, train and coach associates, foster a strong partnership with the Clinical team and Lab Staff, leading to frequent exposure with Senior Leadership, and more. About us: Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include: Vision: Modernizing the eye care experience for all people Mission: Making eye care easy Values: iCARE * Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments * Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas * Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results * Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy * Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve Hourly Wage Range: $19 to $22 / hour, plus bonus and 2% commission on all personal sales Why join our winning team? • We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nation’s top optical retailers., • We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business., • Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more., • Paid time off that increases with seniority, • Professional development and promotion opportunities, • Employee recognition programs, • Employee Assistance Program (EAP), • Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!, • We offer competitive variable compensation opportunities and commission on sales. Drive sales to exceed personal and store goals while delivering outstanding customer service experience. * Ensure all customers are satisfied. Resolve customers’ questions, minimize unsatisfied patients, and provide solutions to remedy situations. * Support Brand Manager duties frequently acting as Manager on duty to accomplish the following objectives: * Support store talent acquisition and talent development; including but not limited to direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates. * Building strong partnership with Clinical services. * Perform pre-testing as needed. * Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals. * Communicates effectively and builds a strong partnership with the Support Center and Human Resources. * Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time. * Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc. * Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance. * Other duties as assigned and required. Key Qualifications * You have demonstrated leadership ability with at least one year of experience in a fast paced retail environment * You have experience planning and implementing sales strategies, as well as directing a sales team * You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment * You have the skills necessary to communicate effectively with a diverse group of people Are you the perfect fit? * Do you share our vision of modernizing eye care for all people and making eye care easy? * Do you have a high school diploma or equivalent required? * Are you passionate about outstanding customer/patient care and eager to share that passion with others? * Do you have a strong interest in learning, embracing and fostering innovation among your team? * Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company? * Do you have schedule flexibility? Work hours will be determined based on business needs * Are you knowledgeable about MS Word, Google Docs, etc? * Optical experience is a plus Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

This position is perfect for anyone looking for temporary, part-time or full-time work. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Remote Work From Home Customer Service

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We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. This role is entirely remote and offers full-time/Part time hours with flexibility. Previous experience in customer service or sales is a plus.

Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), deposit fulfillment (with Subshares) and Fulfillment, Deposit Services, Lending Services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, t

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