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Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Position Title: Direct Support Professional (Rehabilitation Technician) Location: Various Reports To: Program Manager /Supervisor / Habilitation Specialist Cost Center: Various General Purpose: A Direct Support Professional (DSP) supports people who have Intellectual / Developmental Disabilities and / or Autism Spectrum Disorder to increase their independence, daily living skills, and empowers them to obtain their goals. A DSP uses person centered thinking and approaches to provide daily support to people in decision making, community integration, and in obtaining paid employment. Essential Functions: • Uphold the values and mission of Goodwill and OPWDD by understanding, implementing and maintaining all policies and procedures, including safety and documentation as well as fulfilling regular training requirements, • Embody the NYS Direct Support Professional Code of Ethics and Core Competencies, • Support each person in achieving their individualized goals by providing supports detailed in each person’s Staff Action Plan and Life Plan, • Assist in the preparation of each person’s Life Plan, Staff Action Plan, and attend team meetings as needed, • Monitor and document services provided & progress towards goals ensuring that all documentation is completed accurately and in a timely manner during shift, • Work as part of the team to ensure participants receive seamless services provision and are engaged in person centered activities throughout the day, • Engage participants in community exploration and inclusion by providing participants with person centered opportunities and daily choice, • Plan and run appropriate group activities that meet funding source requirements, • Accompany participants to volunteer sites and activities in the community and support them as they complete tasks at volunteer and internship sites, • Accompany participants to buy metro cards and support them in traveling safely in the community on public transportation daily, • Monitor participant’s safety as they arrive and while they are waiting for their transportation at the end of each day, • Follow Medicaid, state funding source, and agency guidelines and regulations when providing and documenting services, • Support participants by pushing their wheelchair for short periods of time such as when the participant needs assistance getting over a curb, getting over the platform gap and into a train, or if they are tired and need a short break, • Follow safety protocols to foster a safe working environment and report unsafe conditions, environment, and equipment to Supervisor. Observe participants for evidence of injury or bruises and evaluates for changes in emotional and physical status and complete any applicable incident reporting, • Support participants in managing their behavior, intervene as appropriate, and inform supervisor, • Advocate for the people we support and ensure their rights are protected, • Document all program data, including but not limited to: participant services, behavior plan data, community integration logs, assessments, petty cash, metro card distribution, maintenance requests forms, and supply acquisition forms, • Represent Goodwill in a professional manner to families, community partners, and all others, • Work assigned schedules, including but not limited to: arriving and departing on time, requesting time off in advance, and notifying supervisor of changes to assigned work schedule and location, • Perform other related duties as requested DSP Floater • Provides coverage in multiple locations throughout each week based on programmatic needs DSP Driver • A DSP Van Driver is also responsible for safely driving and escorting program attendees, in an accessible 12 passenger van, to/from home and program, transporting groups to activities during the day, and delivering supplies between program sites, • Maintains daily communication with program participants, their families, and program staff regarding pick up and drop off times, route notifications, and issues / concerns., • Transports program groups to / from activity locations in the 5 boroughs during the program day, • Maintains schedules and ensures participants and groups arrive at destinations on time, • Assists riders as needed when entering and exiting the vehicle, • Operates vehicle in accordance with Agency Safety Rules, OSHA (Occupational and Safety Health Act), and OPWDD Office of People with Developmental Disabilities) requirements as well as all local, state and federal laws, • Performs daily routine safety checks and pre/ post trip inspections on assigned vehicle. Completes required paperwork including daily logs, route sheets, and all required records related to driving activities Qualifications/Basic Job Requirements: • HS Diploma, GED, or suitable equivalent required, • 6+ months social service or life experience with persons with intellectual or developmental disabilities preferred, • Proficient computer skills required, • This is an active position and the employee is regularly required to stand, walk, sit, bend, stoop, climb stairs and/ or kneel DSP Driver • Must possess a valid state driver's license with a safe driving record that meets agency standards, • Two years' driving experience required, • One-year experience of institutional driving preferred Scope of Responsibility & Positions Supervised: N/A Special Working Conditions: • Daily travel on public transportation required, • DSPs location assignments can change, with advance notice, based on the coverage needs of the people we support, • DSP Floater - is notified each day which location they’ll be assigned to the following day. Requires flexibility to cover shifts in Day Service locations in Queens, Manhattan, Brooklyn, & Bronx, Monday – Friday between 8:30am & 4:30pm or 9am – 5pm dependent on the location schedule, • DSP Driver - is a full-time position working a Monday-Friday daytime shift. The exact schedule will be determined by the needs of the program. The driver may be asked to alter their work schedule depending on the operational needs of the site

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Position Title: Registered Professional Nurse Location: Reports To: Program Director Cost Center: General Purpose: Foster an atmosphere of congeniality that facilitates implementation and sustaining the basic philosophy of GWNYNJ PROS and provide strength based recovery oriented services. Administers IM medication, pre-pours oral medication for participants needing supervised medication. Runs Health Education workshops and conducts health screenings for PROS participants. Through interactions with the psychiatrist and other members of the interdisciplinary team monitors the participants’ medical and medication compliance. Essential Functions: • Foster an atmosphere of congeniality that facilitates implementation and sustaining the basic philosophy of PROS and provide strength based recovery oriented services. Promotes the concept of participants taking greater responsibility for self-monitoring of their medication and physical health issues towards the goal of the participants enhanced independence and self-sufficiency., • Administer IM medication to PROS participants., • Pre-pour oral medications for PROS participants who are on supervised medication., • Maintain Medication Log and Inventory., • Run Health Education workshops for identified participants., • Conduct Health Screenings, • Monitor Chronic conditions such as diabetes, hypertension and GERD., • Attend bi-weekly supervision to review issues, coordinate services and present issues/ cases for review if unable to attend Recovery Coordination Meeting and/or PROS Administrative Meeting., • As schedule allows: Attend and participate in weekly staff meetings and periodic in-service trainings. Presents issues/cases for review at Recovery Coordination Meeting and PROS Administrative Meeting., • Attain and maintain competency in the various evidenced based practices including Wellness Self-Management and Integrated Dual Disorder Treatment., • Performs all other duties as assigned. Qualifications/Basic Job Requirements: • Current NYS RN license, • Knowledge of older adult psychiatric rehabilitation preferred., • Experience in working with chronic populations in the context of a rehab and recovery model., • Basic computer skills Scope of Responsibility & Positions Supervised: Will participate in client management and oversee clinical areas of other Team Members. Special Working Conditions: Home and community visits may be occasionally required.

Job Description The Director of the PROS program manages and directs the Goodwill PROS Program, administers a NYS Office of Mental Health/Medicaid budget to provide necessary services to individuals with a diagnosed mental illness and a functional disability due to the severity and duration of the mental illness. Program must be operated in accordance with NYS Regulations, Part 512 for Personalized Recovery Oriented Services. Responsibilitis/Essential Functions: * Responsible for ensuring that PROS is fully staffed and operates as a person-centered, recovery-oriented model, providing quality services in a timely and professional manner. * Develops monthly reports to highlight PROS activities, monitor revenue and expenses, tracks billable units, program census, and job placements.. * Adheres to policies and procedures to dealing with participant incidents and emergencies, as required by OMH and Goodwill policies. * Serves as an agency representative at community, regional, national, and social service functions, as well as performing public relations activities as requested. * Develops and maintains ongoing relationships with potential referral sources, service providers and community resources. * Reviews all client referrals, determines eligibility and assigns to appropriate staff. * Oversee the implementation of Evidence Based Practices and sets goals and objectives for the program to ensures the program remains compliant and in good standing with OMH, Medicaid and Goodwill standards. * Responds to emergencies and coordinates appropriate interventions, along with the Safety Director, to ensure that clients’ work area remains healthy and safe. * Manage a caseload of up to 5 participants, including case management, collateral contacts, referrals, vocational assistance, and other needs, to coordinate services. * Conduct required assessments including Wellness Recovery Action Plans, Psycho-socials, Psychiatric Rehabilitation, Vocational Readiness, Cultural, and Substance Use screenings and assessment. * Develop Individualized Recovery Plans (IRP) in collaboration with participants, based on the above listed assessments on a quarterly basis, or more often as needed. * Maintain and update demographic, treatment and employment data in electronic health records (Foothold AWARDS, OMH CAIRS database, and NYESS). * Engages in case conferences, clinical meetings, and others as requested and fills in vacancy positions as needed. Provides clinical supervision to professional staff. * Coordinates with other directors to provide guidance to the Behavioral Services Division * Works closely with SVP of Behavioral Health Services to ensure quality of services and monitoring of outcomes Qualifications/Basic Job Requirements: * NYS Licensed Clinical Social Worker preferred, will consider LMSW with significant clinical and administrative experience of at least 3 years * 3-5 years of experience working with persons living with severe mental illnesses * Excellent oral and written communication skills, ability to multi-task in a very fast and demanding work environment a must * Capacity to manage, develop and motivate staff to continue to increase their skills in order to expand their programs and/or performance as needed. * Experience with provision of services in a group modality. * Proficiency in Microsoft Office. * Knowledge of PROS program model and regulations * Knowledge of evidence-based practices, to include: Individual Dual Diagnostic Treatment, Wellness Self-Management, Individual Placement and Support and Family Psycho-Education. Scope of Responsibility & Positions Supervised: * Provides individual or group supervision to all staff. * Establishes and monitors program budgets, staffing needs, including training. * Responsible for developing and enhancing the PROS program.

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re passionate about working with non-profits with a focus on challenging the status quo, love bringing the right people together to operationalize strategy for the good of others, and believe in the power and potential of people, we want to hear from you! We’re on the hunt for our next Strategic Operations Manager. This expert multitasker will ensure the Workforce One Center meets and exceeds the standards of an employer-demand driven site. The Strategic Operations Manager will ensure that the team is equipped with strong policies, procedures and data to inform service delivery and evaluate the effectiveness of the site. This individual will be a critical member of the leadership team by providing the systems and resulting rigor to drive quality improvement. The Awesome Things You’ll Do • Develop operational strategy in the form of policies and procedures to ensure that the needs of job seekers and employers are met and exceeded, • Manage and refine data tracking and develop mechanisms to analyze impact and refine strategy to meet outcomes, • In partnership with the Director and Assistant Directors review and distill Labor Market information to drive the employer engagement strategy and cultivate new relationships, • Monitor data on recruitment flow of job seekers, including special populations (Veterans, Recipients of TANF, People with Disabilities, and Older Adults), • Provide gap analysis to ensure a comprehensive approach to the development of and deepening of employer needs, • Use data from surveys to employers to drive the engagement strategy and business cultivation, • Ensures operations of the Workforce One are effectively managed and serve the needs of employers and job seekers, • In partnership with the supervisory team identify professional development needs for the team and ensure training occurs regularly to address gaps and drive outcomes for employers, • Generate daily, weekly and quarterly reports and analysis protocols to ensure Workforce One staff engage in a continuous improvement process to meet the needs of employers, • Attend offsite events and training as needed Our Must Haves • B.A. or B.S. degree required along with at least one to two years’ experience providing career navigation, case management, vocational counseling, or employment services., • Demonstrated success providing operational oversight to workforce development programs, • Ability to utilize labor market information and data for quality improvements, • Experience in evaluating and developing strategy in outcomes-oriented environments, • Knowledge of how to implement exemplary policies and procedures protocols, • An understanding of the special needs of an economically and socially disadvantaged population., • Superior oral and written communication skills, • Proven ability to work with diverse populations, • Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution, • Highly effective problem-solving and follow up skills, • Ability to focus deadlines and details, • Excellent networking skills, • Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality What We Offer • Proposed hiring range of $65,000 to $75,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a nonprofit leader passionate about challenging the status quo, loves bringing the right people together to operationalize strategy for the good of others, and believes in the power and potential of people, we want to hear from you! We’re on the hunt for our next Job Readiness & Occupational Skills Instructor to spark transformation and launch careers! You’ll be the energy in the room, leading hands-on workshops and equipping job seekers with the confidence, skills, and mindset to thrive in today’s workforce. From delivering high-impact career coaching to teaching real-world, in-demand skills across booming industries, you won’t just change résumés—you’ll change lives. The Awesome Things You’ll Do • Provide individual and group workshops (hybrid workshops) around job readiness; includes instruction in resume writing, interviewing, communication skills, basic professionalism, etc., • Facilitate daily high-quality digital literacy to participants which positively develops their self-confidence and builds digital skills, • Utilize effective teaching strategies that provide opportunities for participant learning and active engagement in the learning process., • Ensures that workshop materials support acquisition of basic computer skills, utilizing diverse technology platforms including computers, tablets, and various online platforms. Workshop must cover introductory use of Microsoft Office (Word, Excel, Power Point), Windows, Google Apps, internet, and email., • Incorporates a variety of technologies into instruction including technology use in work settings, such as tablet, cellphone/ telephone applications (e.g., voicemail, texting, camera, video) and digital platforms such as Zoom, TEAMs, Skype, • Ability to create online lessons plans for a variety of Job Readiness Subjects, • Teaches various employability skills, computer software and job readiness to participants in the program. Facilitates their engagement through the use of strong motivational strategies, methodologies and techniques provided by the program., • Introduces program expectations, assessment process, program flow and retention skills, • Maintains all necessary records of classroom activities., • Assists participants in career preparation by identifying career and vocational opportunities to build a realistic employability plan to achieve employment., • Provides occupational skills instruction in a variety of areas including, but not limited to CPR, OSHA, Janitorial, construction, human services, and hospitality, etc. Our Must Haves • High School Diploma and up to one year of related experience, • Bilingual preferred, • Strong motivation and presentation skills, • Familiar with LMI and workforce trends, • Knowledge of labor market industries and employer hiring practices., • Familiar with online meeting platforms, • Microsoft Suite experience required, • Excellent interpersonal skills and written communication skills What We Offer • Proposed hiring range of $40,000 to $43,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re passionate about working with job seekers looking for their next opportunity, love removing barriers to employment for others, believe in the power and potential of people, we want to hear from you! We’re on the hunt for our next Career Navigator. This integral position is responsible for providing the full complement of client services to job seekers. The Career Navigator provides intake and orientation, assessments to identify skills and matching open positions developed by the employer engagement team. As someone who believes in helping others no matter their background, this individual puts the job seeker first! The Awesome Things You’ll Do • Performs intake and orientation sessions 2-3 times daily to job seekers, • Provide assessments to job seekers to ensure that they are assessed for open positions and any training needs are identified, • Reviews resume and other skills assessment to tailor job matching process, • Coordinate closely with the Account Managers to drive assessment and matching to available positions, • Ensures at all job seekers receive excellent customer service, • Track all intake, assessment, referral and relevant data in funder and internal systems, • Provide individual and small group instruction to develop and edit resume and other documentation related to employment placement as needed, • Attend offsite events and training as needed Our Must Haves • B.A. or B.S. degree required along with at least one to two years’ experience providing career navigation, case management, vocational counseling, or employment services., • Prior experience preferred in working with individuals receiving public assistance or those who are experiencing or have experienced substance abuse, homelessness, mental health issues, or have been involved with the justice system., • Ability to establish rapport, build trust, empower, and provide occupational guidance to youth., • An understanding of the special needs of an economically and socially disadvantaged population., • Superior oral and written communication skills, • Proven ability to work with diverse populations, • Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality, • Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution, • Highly effective problem-solving and follow up skills, • Ability to focus deadlines and details, • Excellent networking skills What We Offer • Proposed hiring range of $50,000 to $55,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description General Purpose: Responsible for completing all janitorial duties as assigned. Essential Functions: · Clean and sanitize restrooms/bathrooms using established practices and procedures · Clean, Dust, and wipe furniture: Sweep, Mop or vacuum floors: empty/clean wastebaskets and trash containers: empty and clean all ash trays and refill restroom dispensers. · Use and maintain vacuums, brooms mops and squeegees for the cleaning and general maintenance of floors, walls , carpets, furniture, etc. · Follow instructions regarding the use of chemicals and supplies. USE AS DIRECTED. · Move furniture, equipment , supplies and tools on an incidental basis Qualifications/Basic Job Requirements: · General Janitorial experience · Ability to read and comprehend simple instructions. · Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. · Ability to lift at least 30lbs Scope of Responsibility & Positions Supervised: · Works with Minimal Supervision Special Working Conditions: · Electrical Equipment · Work in dirty and dusty environments · Bending/ Squatting is required throughout the day while mopping, dusting sweeping, vacuuming , etc.

Job Description Intern Rebound PROS Seeking counseling intern for Comprehensive PROS Program. This is a great opportunity to develop counseling abilities and strengthen group facilitation skills. Responsibilities may include developing group curriculums, facilitating various groups, administering assessments inventories; and engaging program participants to PROS services. The intern will also have opportunity to develop knowledge of MH community resources within the city. Essential Functions: Describe the intrinsic job duties that define the core responsibilities of the job. • Facilitate weekly groups, • Maintain caseload of 5 – 10 participants., • Assist participants with goal setting, development of skills that align with their stated desires or goals., • Provide outreach to members including crisis intervention/prevention as needed., • Document all participant contacts and services provided (daily) in electronic health record in a timely manner., • Maintain monthly contact with other community mental health treatment/service providers for participants on caseload., • Communicate/share participant updates with PROS team as necessary, • Participate in staff meetings staff meetings and participant case conferences to strategize, team brainstorming activities, and provide input on an ongoing tasks, • Student will have unsupervised contact with clients, • Maintain participant confidentiality in accordance with HIPPA regulations., • Perform other duties as assigned by Program Director or other Administrative Staff. Qualifications/Basic Job Requirements: Describe the skills, knowledge and abilities required. Include minimum educational and experience requirements and preferences. • Matriculating in an accredited Master’s Program., • Strong verbal and written communication skills; and strong interpersonal skills., • Must be a team player and demonstrate a willingness to learn., • Must be flexible, creative and energetic., • Knowledge of MS Office Suite (word, Excel, Outlook).

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Position Title:Peer Advocate (Part-Time) Location: Various locations Reports To: Director of Peer Services Cost Center: 54010 General Purpose: The Peer Advocacy Leadership (PAL) program is a consumer-lead mental health program. The PAL program provided Peer supports to individuals diagnosed with a mental illness to become as independent and connected to the community as possible. Peer staff teaches self advocacy and how to access community-based resources. Peer Advocates provide a range of direct services, including, active hands-on skills training and peer counseling targeted to help participants reach wellness and community integration. Services are office and community based, as well as provided in community partner settings. Essential Functions: Describe the intrinsic job duties that define the core responsibilities of the job.  Provides advocacy, support, and bridging services with a focus on wellness and resiliency to participants with mental illness to help improve their quality of life.  Inspire individuals to become more hopeful about their recovery.  Provide advocacy on behalf of the program participants in line with the choices of the individual being served.  Explains the types of services and programs available to participants as it relates to their stated goals or interests.  Peer Advocates serve as facilitators of self-help groups and wellness services to assist participants address their whole health needs, develop coping strategies and connect with critical resources such as housing, education and employment.  Record/document services provided as required by program and regulatory agencies  Peer Advocate functions as a model, sharing his or her own stories to therapeutically support program participants and their families.  The Peer Advocate strengthen the individual by creating an atmosphere of understanding, assisting in skill development, broadening their awareness, opening up new opportunities, and increasing their sense of hope, personal power and self-responsibility.  Help remove stigma and barriers associated with moving on to more independent roles  An important function of peer support is to reduce the possible stigma and personal effects of having a diagnosis of mental illness by sharing their own experience.  The Peer Advocate will role model competency in recovery and on-going coping skills.  The Peer Advocate serves as a bridge to connect to the community by helping individuals begin to move beyond strictly professional support to that of peer and community through The position may require the performance of other essential and non-essential job duties in addition to those enumerated above which will be determined at the discretion of management. February 2019 sharing their own transitioning experience; the Peer Advocate acts as a positive role model in this regard.  Educate participants about self-help techniques and self-help group processes  Peer Advocate will be required to comply with all departmental policies, procedures and parameters Qualifications/Basic Job Requirements: Describe the skills, knowledge and abilities required. Include minimum educational and experience requirements and preferences.  Minimum HS diploma or GED  Lived experience with mental illness and/or co-occurring disorders  NYS Peer Certification/Certified with the Academy of Peer Services  Familiarity with Microsoft software and documenting in an electronic health record required  Excellent communication and written skills  Preferred: Bilingual (Spanish)  Preferred: One+ year of experience working in the human services field Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. N/A Special Working Conditions: Describe unusual working conditions or environmental factors.  Some field visits are and work out in the community is required  Requires ability to travel via public transportation.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Position Title:Peer Advocate (Part-Time) Location: 384 E. 149th Street, Bronx Reports To: Director of Peer Services Cost Center: 54010 General Purpose: The Peer Advocacy Leadership (PAL) program is a consumer-lead mental health program. The PAL program provided Peer supports to individuals diagnosed with a mental illness to become as independent and connected to the community as possible. Peer staff teaches self advocacy and how to access community-based resources. Peer Advocates provide a range of direct services, including, active hands-on skills training and peer counseling targeted to help participants reach wellness and community integration. Services are office and community based, as well as provided in community partner settings. Essential Functions: Describe the intrinsic job duties that define the core responsibilities of the job.  Provides advocacy, support, and bridging services with a focus on wellness and resiliency to participants with mental illness to help improve their quality of life.  Inspire individuals to become more hopeful about their recovery.  Provide advocacy on behalf of the program participants in line with the choices of the individual being served.  Explains the types of services and programs available to participants as it relates to their stated goals or interests.  Peer Advocates serve as facilitators of self-help groups and wellness services to assist participants address their whole health needs, develop coping strategies and connect with critical resources such as housing, education and employment.  Record/document services provided as required by program and regulatory agencies  Peer Advocate functions as a model, sharing his or her own stories to therapeutically support program participants and their families.  The Peer Advocate strengthen the individual by creating an atmosphere of understanding, assisting in skill development, broadening their awareness, opening up new opportunities, and increasing their sense of hope, personal power and self-responsibility.  Help remove stigma and barriers associated with moving on to more independent roles  An important function of peer support is to reduce the possible stigma and personal effects of having a diagnosis of mental illness by sharing their own experience.  The Peer Advocate will role model competency in recovery and on-going coping skills.  The Peer Advocate serves as a bridge to connect to the community by helping individuals begin to move beyond strictly professional support to that of peer and community through The position may require the performance of other essential and non-essential job duties in addition to those enumerated above which will be determined at the discretion of management. February 2019 sharing their own transitioning experience; the Peer Advocate acts as a positive role model in this regard.  Educate participants about self-help techniques and self-help group processes  Peer Advocate will be required to comply with all departmental policies, procedures and parameters Qualifications/Basic Job Requirements: Describe the skills, knowledge and abilities required. Include minimum educational and experience requirements and preferences.  Minimum HS diploma or GED  Lived experience with mental illness and/or co-occurring disorders  NYS Peer Certification/Certified with the Academy of Peer Services  Familiarity with Microsoft software and documenting in an electronic health record required  Excellent communication and written skills  Preferred: Bilingual (Spanish)  Preferred: One+ year of experience working in the human services field Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. N/A Special Working Conditions: Describe unusual working conditions or environmental factors.  Some field visits are and work out in the community is required  Requires ability to travel via public transportation.

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a nonprofit leader passionate about challenging the status quo, love bringing the right people together to operationalize strategy for the good of others, and believe in the power and potential of people, we want to hear from you! The Business Services Manager (BSM) for the Bronx and Hunts Point Workforce1 Career Centers plays a critical leadership role in connecting local employers with qualified jobseekers. This role manages both the recruitment strategy and the sales/relationship management functions, ensuring employers’ hiring needs are met while building and sustaining long-term partnerships with businesses. The BSM oversees assigned NAICS sectors for the Workforce1 system and applies knowledge of New York City’s labor market and economic trends to shape business engagement and recruitment strategies. The Awesome Things You’ll Do • Recruitment Strategy & Oversight, • Design and implement recruitment strategies to ensure a steady pipeline of job-ready candidates across multiple industries., • Oversee the intake, validation, posting, and fulfillment of job orders in SBS systems, • Partner with Career Advisors and recruitment staff to align candidate pipelines with employer requirements., • Coordinate and host recruitment events (virtual and in-person) to connect employers with Bronx and Hunts Point jobseekers., • Confirm hires and monitor recruitment outcomes to meet center and system-wide performance goals. Sales, Business Development & NAICS Management • Build and maintain relationships with employers within assigned NAICS codes across the Workforce1 system., • Identify and cultivate new employer accounts while sustaining engagement with existing partners., • Apply knowledge of the New York City economic landscape to anticipate hiring trends and tailor recruitment strategies., • Represent Workforce1 at networking events, chambers of commerce, and industry forums to expand employer partnerships., • Collaborate with other Workforce1 centers to ensure alignment and avoid duplication of employer outreach. Relationship & Employer Account Management • Serve as a trusted liaison for employer partners throughout the hiring process, ensuring high-quality service delivery., • Resolve employer concerns promptly and provide customer service that sustains repeat partnerships., • Maintain accurate employer records and recruitment outcomes in SBS systems. Team Leadership • Manage, coach, and develop sales and recruitment staff, setting goals and conducting performance reviews., • Foster a culture of collaboration, accountability, and results., • Ensure team alignment with contract requirements and organizational priorities. Compliance & Reporting • Monitor all business services activity to ensure compliance with SBS Workforce1 policies and procedures., • Prepare weekly, monthly, and quarterly reports for internal leadership and SBS funders., • Partner with SBS to communicate real-time progress, challenges, and recommendations. Our Must Haves • Required Experience:, • 3–5 years of combined recruitment and sales/business development experience., • Demonstrated ability to design and execute recruitment strategies informed by labor market trends., • Experience supervising and motivating a team of 6+ staff members., • Strong understanding of the New York City economy and how it impacts hiring trends., • Familiarity with managing employer accounts by NAICS sector., • Strong communication, relationship management, and negotiation skills., • Proficiency with MS Office Suite (Word, Excel, Outlook, Teams). Required Education: • Bachelor’s degree in Business, Human Resources, Workforce Development, or related field (or equivalent experience). What We Offer • Proposed hiring range of $75,000 to $80,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description Goodwill Industries NYNJ Job Description Form Position Title: Job Coach Location: Multiple Boroughs Reports To: Program Manager Cost Center: Here at Goodwill, we support persons with Intellectual & developmental disabilities and neurodiversity (Autism Spectrum), with obtaining and maintaining a job in the community. The DSP-Job Coach is the person who directly works with and supports our individuals and their families in finding a job and career. We are offer Full Time employment with many benefits starting at $20/hour (equivalent to $40,000/Year) Are you a good match for the Job Coach Role? • I am comfortable travelling throughout NYC, and being out in the community, visiting multiple work sites throughout the day, • I enjoy, teaching and encouraging others how to complete a task, • I am patience when explaining and showing an individual how to complete a task, • I do not mind rolling up my sleeves and showing someone the proper way to clean or stock merchandize on the shelves or communicate with others., • I am able to write clear and concise progress note directly after providing a service which captures what transpired Additionally Benefits we offer: Benefits Health insurance Dental insurance Vision insurance Personal Mobile Phone Monthly Reimbursement ($50/month) Travel coverage (Monthly Metro-card) Employee assistance program Flexible spending account Life insurance Generous Paid time off Parental leave Tuition reimbursement General Purpose: Manage a caseload by providing individual assistance and guidance to individuals with disabilities with the mission of assisting them with obtaining, training and maintaining employment. The most prevalent disability group is Intellectual/Developmental Disability; others may include mental illness, visual impairment, mental illness, or other conditions and impairments. Essential Functions: • Maintain departmental billing efficiency standards, • Maintain accurate daily case-notes, monthly summaries, SAP’s and other necessary documentation in a timely manner, on agencies Electronic Health Record Platform (EHR), • Site visits with participants and employers throughout NYC Region in order to provide support services, • Responsible for maintaining and updating key information in EHR records to ensure a state of audit ready records, • Assist transitioning youth from school an unemployed individuals to through a formal “Discovery” to explore possible careers, • Work effectively with consumers in order to obtain/maintain employment, • Maintain charts in a timely manner and audit ready condition, • Write clear and concise case notes and service plans in a timely manner., • Work in a cooperative manner with other Goodwill and non-GW programs., • Effective Job Coaches will be able to develop good relationships with consumers, parents, therapists, group homes and employers, in order to facilitate positive movement toward employment goals., • Through those relationships help consumers, to remove obstacles and barriers toward employment goals., • Work effectively with employers in order to facilitate accommodations and address workplace problems/issues to result in greater job retention., • Needs to maintain contact with consumers and employers to identify and resolve problems early on in order to prevent a job loss or termination from the program, • Good interpersonal skills, • Flexible Schedule and Travel throughout 5 boroughs, most time is spent out in the field at multiple sites and multiple boroughs each day, • Assists consumers in achieving the highest level of independent functioning on the job, • Coaches are encouraged to directly assist in job development activities and efforts, • Additional duties as requested by Manager Qualifications/Basic Job Requirements: • Minimum preferred: Associates degree., • Preferred: 1+ year of experience working with people with disabilities, • Exceptions will be made for graduates of specialists DSP training programs such as Educational Opportunity Center graduates (EOC’s) Scope of Responsibility & Positions Supervised: N/A Special Working Conditions: • Job primarily consists of field on-site and off site face to face visits with consumers., • Travel throughout the NYC mostly on public transportation, • Expected to make site visits during consumer work schedules and will consist of evening and weekend work in the community.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Position Title: Psychiatric Nurse Practitioner (Temporary Assignment) Location: Reports To: Program Director Cost Center: General Purpose: The Psychiatric Nurse Practitioner provides clinical care for participants within the PROS program while maintaining a strength-based recovery-oriented perspective. The Psychiatric Nurse Practitioner works collaboratively with the psychiatrist to provide patient assessment and diagnosis, formulate treatment plans, prescribe medications, order laboratory tests, interpret test results, provide patient education, prepare medical records and refer patients for inpatient care in accordance with statutes, regulations and protocols regulating the profession. The incumbent reports to the PROS Program Director; he/she collaborates with the Psychiatrist &/or nurse on the team as required. Essential Functions: • Provides patient assessment, diagnosis and treatment plans in accordance with statutes, regulations and protocols regulating the profession., • Promotes the concept of participants taking greater responsibility for self-monitoring of their medication and physical health issues towards the participants' goal, enhanced independence and self-sufficiency., • Collaborates with the psychiatrist, the nursing staff and wider multi-disciplinary team within the PROS program and external collaterals., • Provides psychiatric health services, education, counseling and emotional support., • Refers patients for inpatient care, in collaboration with the staff psychiatrist, as necessary., • Issues medication prescriptions in accordance with treatment guidelines., • Orders laboratory tests, interprets and explains the test results to patients., • Provides patient education regarding medications, risks, benefits and reasonable outcome expectations., • Communicates with patients and engages in follow-up as necessary., • May also provide primary medical care services as indicated, in accordance with statues, regulations and protocols regulating the profession., • Administer IM medication to PROS participants., • Pre-pour oral medications for PROS participants who are on supervised medication., • Maintain Medication Log and Inventory., • Run Health Education workshops for identified participants., • Conduct Health Screenings & perform required assessments, • Monitor Chronic conditions such as diabetes, hypertension and GERD., • Attend bi-weekly supervision to review issues, coordinate services and present issues/ cases for review if unable to attend team meetings or PROS Administrative Meeting., • As schedule allows: Attend and participate in weekly staff meetings and periodic in-service trainings., • Presents issues/cases for review at team meeting and PROS Administrative Meeting., • Maintain competency in various evidenced-based practices including Wellness Self-Management and Integrated Dual Disorder Treatment., • Performs all other duties as assigned. Qualifications/Basic Job Requirements: • Current NYS PNP license, • Knowledge of adult psychiatric rehabilitation preferred., • Experience in working with chronic populations in the context of a rehab and recovery model., • Basic computer skills Scope of Responsibility & Positions Supervised: Will participate in client management and oversee clinical areas of other Team Members. Special Working Conditions: Community visits may be occasionally required

Job Description Centri Business Consulting provides the highest quality advisory consulting services to its clients by being reliable and responsive to their needs. Centri provides companies with the expertise they need to meet their reporting demands. Centri specializes in financial reporting, internal controls, technical accounting research, valuation, mergers & acquisitions, and tax, CFO and HR advisory services for companies of various sizes and industries. From complex technical accounting transactions to monthly financial reporting, our professionals can offer any organization the specialized expertise and multilayered skillsets to ensure the project is completed timely and accurately. We are One Firm, One Team, and One Culture. It's how we do things at Centri. And a large part of our focus is on becoming the best, most wholesome professional you can be. You're not just a number. You're part of the Centri Family. Career Advancement: Core Responsibilities: • Oversee and ensure the team knows complex concepts in the preparation of valuations of all types including equity valuations, purchase-price allocations, goodwill impairment analyses, and valuation in compliance with ASC 718, ASC 805, ASC 350, ASC 360, and ASC 820., • Oversee the preparation of purchase price allocations, goodwill impairment measurement, international restructurings, solvency opinions, and fairness opinions., • Ensure the team can analyze competitive industry dynamics and financial conditions of peer companies, evaluate business plans, adjust financial statements, and build cost allocation models., • Oversee and coach Seniors to ensure knowledge sharing with the staff and seniors to develop more in-depth knowledge of Valuation concepts., • Understanding of advanced purchase consideration analysis and interrelation with the model. Advanced understanding of the identification and methodology selection for intangible asset valuation., • Understanding of how to value and build the models for any intangible asset acquired., • Understanding and ability to build intermediate OPM waterfalls and PWERMs., • Advanced understanding and ability to identify key value drivers for investment value and advanced financial modeling. Advanced understanding of how taxes, deal structure, etc. impact value, and methodology., • Responsible for understanding engagement economics, leveraging the team appropriately, monitoring margin, scheduling, invoicing, etc., • Leadership responsibilities include building in-person connections with the team, peers, and senior leaders in the Firm., • Participate in the performance process to provide feedback to team members. Identifying additional training or parts of engagements that are beneficial for team members' education. Reaching out to Human Resources when potential issues arise., • Continue coaching the team to share knowledge in connection with the CPE committee to develop team members for the next level., • Oversee a managed book of $1,700,000 in revenue., • Support Firm initiatives and development opportunities., • Strong working knowledge of Valuation Concepts., • Being a strong champion for and thrives in an environment of changing priorities., • Interpersonal skills to interact in a team environment and foster client relationships., • Above average written and verbal communication skills., • Understand the services offered by the Firm, look for opportunities to represent the Firm, grow the client base, and increase brand recognition., • Recognizes opportunities for learning by pursuing challenging assignments and a hunger to become an expert., • Bachelor's degree in Accounting or equivalent required., • Professional Designation (CFA, ASA or ABV) required., • Prolonged periods sitting at a desk and working on a computer., • Must be able to lift items up to 30 pounds at times., • Must be able to travel up to 25%. In accordance with applicable pay transparency laws, Centri discloses the compensation range for this position as $120,000 - $155,000 annually. This range reflects the expected base salary for candidates who meet the qualifications and experience outlined in the job posting. Final compensation will be determined based on a variety of factors, including but not limited to skills, relevant experience, education, and geographic location. Additional components such as performance bonuses, and comprehensive benefits may be offered as part of the total compensation package. This position is an exempt position as it relates to the fair labor standards Act. Centri provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #LI-Hybrid

Job Description GOODWILL GREATER NEW YORK AND NORTHERN NEW JERSEY Location: Fordham & Hunts Point Workforce1 Career Centers – Bronx, NY Reports To: Strategic Operations & Site Manager Employment Type: Full-Time Salary Range: $40,000–$45,000 (commensurate with experience) Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a nonprofit leader passionate about challenging the status quo, loves bringing the right people together to operationalize strategy for the good of others, and believes in the power and potential of people, we want to hear from you! We’re on the hunt for our next Intake Specialist / Receptionist The Intake Specialist/Receptionist is the first point of contact for all candidates entering the Workforce1 Career Centers and plays a critical role in ensuring a welcoming, organized, and professional experience. This role supports both Fordham and Hunts Point centers by managing intake, front desk operations, and timely data entry. In addition, the Specialist provides operational support across both sites — including data quality control, reporting support for staff and the marketing team, room scheduling, event setup, and special projects — and assists with marketing efforts as needed. This position requires excellent customer service, attention to detail, and the flexibility to float between centers to ensure smooth daily operations. The Awesome Things You’ll Do Front Desk & Intake (Both Centers) • Greet candidates, provide customer service, and serve as the first point of contact for all visitors., • Conduct intake for candidates, ensuring accurate and timely data entry into program systems., • Enter and update candidate information with accuracy and attention to detail., • Perform data quality checks to ensure compliance with Workforce1 and SBS protocols., • Pull reports to support staff, the Strategic Operations Manager, and the marketing team., • Assist with compliance-related tasks and process documentation., • Manage room scheduling and monitor usage to prevent conflicts., • Support logistics and room setup for workshops, recruitment events, and community partner activities., • Support and host virtual and in-person recruitment events., • Assist with logistics, setup, and candidate coordination., • Make outbound calls for event promotion, appointment reminders, and candidate engagement., • Float between Fordham and Hunts Point Workforce1 Career Centers as needed., • High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred., • Prior experience in customer service, reception, intake, or administrative support., • Strong organizational skills with the ability to manage time and prioritize multiple responsibilities., • Excellent communication and interpersonal skills with the ability to work with diverse populations., • Proficiency in Microsoft Office Suite and comfort with data entry and reporting tools., • Experience in workforce development, nonprofit, or human services environment., • Bilingual or multilingual skills a plus., • Strong attention to detail, especially in data entry and reporting., • Familiarity with marketing/event support and comfort working in fast-paced environments What We Offer • Generous paid time-off policy to use when you need it., • Health, wellness and financial resources to help you achieve our personal goals., • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance., • Retirement matching programs and contributions., • Transit and commuter benefits. You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Position Title: Counseling Intern Location: Harlem PROS Reports To: Jeffrey Malone Cost Center: General Purpose: Seeking counseling intern for Comprehensive PROS Program. This is a great opportunity to develop counseling abilities and strengthen group facilitation skills. Responsibilities may include developing group curriculums, facilitating various groups, administering assessments inventories; and engaging program participants to PROS services. The intern will also have opportunity to develop knowledge of MH community resources within the city. Essential Functions: . • Facilitate 3-5 weekly groups, • Maintain caseload of 3 – 5 participants., • Assist participants with goal setting, development of skills that align with their stated desires or goals., • Provide outreach to members including crisis intervention/prevention as needed., • Document all participant contacts and services provided (daily) in electronic health record in a timely manner., • Maintain monthly contact with other community mental health treatment/service providers for participants on caseload., • Communicate/share participant updates with PROS team as necessary, • Participate in staff meetings staff meetings and participant case conferences to strategize, team brainstorming activities, and provide input on an ongoing tasks, • Intern will have unsupervised contact with clients, • Maintain participant confidentiality in accordance with HIPPA regulations., • Perform other duties as assigned by Program Director or other Administrative Staff. Qualifications/Basic Job Requirements: • Strong verbal and written communication skills; and strong interpersonal skills., • Must be a team player and demonstrate a willingness to learn., • Must be flexible, creative and energetic., • Knowledge of MS Office Suite (word, Excel, Outlook)., • This position is for college credit only and is an unpaid internship

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re passionate about working with employers looking for talent, challenging the status quo, love removing barriers to employment for others, believe in the power and potential of people, we want to hear from you! We’re on the hunt for our next Account Manager for the Workforce One Careers Center in the Bronx. This is a critical role on the team focused on working with community employers to fill jobs through the center. As someone focused on relationships, this individual will know how to hustle and lead with speed, personality and sales acumen. The Account Manager will also keep the focus on the mission, understanding that they are here to find jobs for thousands of job seekers in our community. The Awesome Things You’ll Do • Engage new employers to identify and fill vacant positions, • Develop a repository of job orders, engaging new and existing businesses throughout the borough, • Solicit feedback from employers on hiring needs, • Facilitate employer feedback via surveys, check ins and employer networks to ensure the needs of employers and industry are met, • Coordinate closely with Career Navigators to ensure clients are effectively assessed and employer matching is effective, • Ensures at all job seekers receive excellent customer service, • Track all intake, assessment, referral and relevant data in funder and internal systems, • Utilize labor market research and employer member organizations to drive and cultivate new business, • Work closely with interdisciplinary team to drive marketing materials that reflect employer needs and recruit viable job seekers, • Attend offsite events and training as needed Our Must Haves • B.A. or B.S. degree preferred along with at least one to two years’ experience providing career navigation, case management, vocational counseling, or employment services., • Prior experience and demonstrated success in employer engagement and fulfilling job orders exceeding 10 placements, • Demonstrated ability to engage in employers in sectors with high-demand and growth, • Ability to utilize labor market information and employer network to drive and expand on portfolio of employers, weekly, • An understanding of the special needs of an economically and socially disadvantaged population., • Superior oral and written communication skills, • Proven ability to work with diverse populations, • Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution, • Highly effective problem-solving and follow up skills, • Ability to focus deadlines and details, • Excellent networking skills, • Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality What We Offer • Proposed hiring range of $48,000 to $53,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Position Title: Employment Support Specialist Location: Bronx ACE Reports To: Program Director Cost Center: 54303 General Purpose: Responsible for assisting participants in obtaining and maintaining competitive employment consistent with their vocational interests and abilities. In accordance with the Individual Placement and Supports (IPS) supported employment model Employment Support Specialist (ESS) will provide job development services and ongoing rehabilitation supports within the community. (ESS) will conduct client intakes; administer career profile to assess job interest; will collaborate with clients to develop Individual Vocational Plan to address and areas needing improvement and establish an employment plan. ESS will establish and sustain partnerships with employers in the community as well as alternate service providers. Essential Functions: • Provide participants with job search services, including resume writing and interview preparation immediately upon their enrollment of the program., • Perform job development activities to secure individualized job placements., • Maintain caseload of at least 20 participants. Maintain and ensure HIPAA confidentiality., • Document all participants contacts and services provided (daily) in electronic health record in a timely manner., • Secure participants paystubs and other employment verification monthly., • Provide personalized benefits planning including accompanying clients to local benefits offices and assisting with income reporting., • Provide job supports outside of the work place., • Encourages participants to carry out job search and job performance as independently., • Have a minimum of 6 face-to-face / virtual employer contacts per week to learn about businesses, describe program services and develop jobs for participants. Document employer contacts., • Occasionally, assist participants with case management activities as it pertains to job success., • Have monthly contact with other community mental health treatment providers, including Access-VR counselors for the purpose of discussing shared participants and identifying potential referrals; Communicate with mental health practitioners as often as needed, • Provide participants with accurate information and assist with evaluating their choices to make an informed decision regarding what is revealed to employer about having a disability, • Help participants look for jobs that are consistent with person’s stated interests, strengths and preferences., • Help participants think of jobs that they will find satisfying and that they will be a good match., • Provide individualize follow along supports (including some case management) to assist clients in maintaining employment., • Responsible for a minimum of 8 job starts per year or maintaining at least 20% employment on caseload., • Assists clients in obtaining information about their benefits (e.g., SSI, Medicaid, etc) and assist with reporting income., • Discusses client's preference for disclosure of psychiatric status to employers., • Share job leads with all participants., • Perform other related duties as assigned by Program Manager or other Administrative Staff. Qualifications/Basic Job Requirements: • Bachelor Degree required. Job Development experience a plus., • Duties require professional verbal and written communication skills with excellent interpersonal skills., • Strong presentation and networking skills, • Must be a team player and have strong work ethic., • Must be flexible, creative and energetic., • Spanish Speaking Preferred, • Knowledge of MS Office Suite (word, Excel, Outlook). Scope of Responsibility & Positions Supervised: • Maintain confidentiality and security of participant information and records., • Exercise discretion with participant program records as per HIPPA regulations., • Able to use professional discretion, based on participants retention history, of participants eligibility of metro card incentives., • Responsible for safeguarding metro cards and technological devices. Special Working Conditions: Describe unusual working conditions or environmental factors. Field visits to various neighborhoods and boroughs of NYC

Job Description Goodwill Industries NYNJ Job Description Form Position Title: SEMP Job Developer Location: Various Reports To: SEMP Manager Cost Center: Various General Purpose: In a few brief sentences summarize the primary duties and responsibilities. Supported Employment Job Developers are responsible for working with persons with disabilities (PWD) through a process known as Customized Employment. Prior to placement, individuals are assessed through a “Discovery” process by interning at several work sites and interviewing significant people within their circle of support in order to arrive at a holistic picture about a person’s interest, aptitudes and vocational direction that will lead to a good job match. The SEMP Job developer is responsible for working with a caseload of PWD in order to move them through this process and then place them in competitive jobs. It is important that the job developer maintain a network of key employers and businesses in which individuals can both intern for short periods of time, as well as hire appropriate individuals with the support of an on-site coach when necessary. Responsible for following up with employers, funding sources, parents and others during the process. Essential Functions: Describe the intrinsic job duties that define the core responsibilities of the job. • Responsible for overseeing Discovery process and final Discovery Report within an average of 90 days., • Develop a variety of community based sites for limited time internships that cover different types of career explorations, e.g., Pharmacy , clothing and big box settings such as Target, TJMaxx, food establishments, etc., • Responsible placing 25 individuals per year., • Responsible for developing appropriate resumes for consumers in program., • When necessary, fill out paper and/or online applications with individual, • Maintain relationships with existing employers, • Develop new accounts, • Assist consumers in finding, getting and keeping jobs, • JD is responsible for “job matching” a participant’s experience, temperament and stated work settings and goals in order to place in appropriate job., • When applicable, market and be able to set up on-site job coaching for consumers., • JD is knowledgeable about Social Security work incentives and how employment affects an individual’s disability benefits., • Knows how to calculate and explain SSI & SSDI benefits plans to clients., • Be able to educate employers on relevant program and placement issues: disability issues as they relate to employment, ADA issues, tax credits, job modifications, etc., • Manage appropriate paperwork as required by funding source, incl. case notes, billing materials, etc., • Establishing relationships with businesses interested in customized workplace training, • Providing participants with job search services, including resume writing and interview preparation, • Must maintain online log through CMIS of all services provided to participants serviced (daily), • Responsible for complete, accurate and timely submission of all job orders, referrals, follow ups and verifications required for the department, • Serve as role model for participants, • Perform other related duties as assigned by JD Supervisor and/or Management, • Maintain and ensure HIPAA confidentiality of records (daily) Qualifications/Basic Job Requirements: Describe the skills, knowledge and abilities required. Include minimum educational and experience requirements and preferences. • High school or GED required at minimum; Bachelor’s Degree preferred, • 2 years’ experience working with persons with disabilities, • Experience as a Job Developer and/or Sales Marketing or related field a plus, • Proven ability to cultivate and maintain employer relationships with business and industry with a particular focus on employers providing employment opportunity in various fields, • Excellent communication skills, both oral and written, • Strong presentation and networking skills, • Must be able to work with difficult population and defuse tense situations, • Must be a team player and have strong work ethic, • Must be flexible, open to new ideas, creative, and energetic, • Must be able to manage multiple tasks and prioritize competing demands, • Proficiency with MS Office Suite (Word, Excel, Outlook, PPT), • Field based position, must be able to travel to multiple sites daily Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. N/A Special Working Conditions: Describe unusual working conditions or environmental factors. N/A

Job Description General Purpose: The Behavioral Health Counselor is working with a PROS program to conduct individual and group services. Personalized Recovery Oriented Services (PROS) is a comprehensive model that integrates rehabilitation, treatment, and support services for people with serious mental illness and possible other co-occurring disorders. The Behavioral Health counselor works with PROS participants towards goals in different areas: • Living independently, • Building natural supports, • Finding and keeping a job, • Reaching higher levels of education, • Securing preferred housing Essential Functions: • Manage a caseload of up to 25 consumers, including case management, collateral contacts, referrals, vocational assistance, and other needs, to coordinate services., • Conduct required assessments including Wellness Recovery Action Plans, Psycho-socials, Psychiatric Rehabilitation, and Substance Use screenings and assessment., • Develop Individualized Recovery Plans (IRP) in collaboration with participants, on a bi-annual basis, or more often as necessary., • Maintain and update demographic, treatment and employment data in electronic health records (Foothold AWARDS, OMH CAIRS database, and NYESS)., • Facilitate member access to community support services including medical, mental health, substance abuse, housing and entitlements., • Develop and facilitate approximately 6 -8 groups, according to protocol and curriculum, which will cover CRS, ORS, IR and Clinical Services as dictated., • Conduct individual counseling sessions to assist program participants with attainment of the life role goals specified in their IRPs., • Document consumers’ progress towards goals in monthly progress notes and determine the need for addition or subtraction of services offered to each participant on an ongoing basis., • Coordinate treatment including the sharing of Individual Recovery Plans and Progress Notes for participants who are co-enrolled with other agencies as necessary., • Provide services according to Evidence Based Practices including Wellness Self Management, Family Psychoeducation (CCFC), Medication Management, Co-occurring Disorders (IDDT), and Supported Employment (IPS)., • Coordinate follow-up services once a participant is ready for discharge from the program., • Act as a member of an interdisciplinary treatment team, including participation in weekly administrative, clinical and utilization review meetings., • Assume overall responsibility for maintenance of client records, including timely documentation of services in Electronic Health Record (AWARDS), as required by Medicaid and the Office of Mental Health., • Develop and maintain collateral relationships with consumers’ other providers and family as clinically indicated, • Carry a 24-hour support cell phone in rotation with the clinical team., • Other duties as assigned. Qualifications/Basic Job Requirements: . A minimum of a Bachelor’s Degree in Psychology, Social Work, Human Development and related field, 3+ years of experience working with adults with mental illness and/or families dealing with mental illness. Masters Degree preferred. Team-based skills are essential. Previous experience working with individuals with psychiatric/co-occurring disorders preferred. Knowledge of running groups preferred. Computer skills and knowledge of service documentation required. Criminal background check and fingerprinting required; screening for the GSA, OIG and OMIG lists of persons disallowed from working in Medicaid funded programs #GW2023

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a community member who is passionate about supporting others and believes in the power and potential of people, we want to hear from you! We’re on the hunt for our next Contract Trainer/QA Specialist. As someone who is passionate about empowering others and ensuring top-quality service, this individual will champion excellence through quality assurance. This individual thrives on clear standards, continuous learning, and making a real impact by coaching and guiding others on how to be better. The Awesome Things You’ll Do • Develop trainings/curricula; and work with all team members to train them in policies and standard operating procedures to ensure contract compliance., • With oversight from Director of PACE and in partnership with Compliance Officer, develop standard operating procedures for the PACE program., • Work with data analytics, IT, and finance team sto develop regular reports that inform leadership and that ensure quality assurance and contract compliance., • Monitor program compliance with internal policies and external regulations (e.g., government contracts, grant requirements), • Conduct audits and case reviews to assess service quality, documentation accuracy, and adherence to protocols, • Develop and update QA tools like checklists, dashboards, and reporting templates, • Analyze data and trends to identify gaps, risks, and opportunities for improvement, • Support continuous quality improvement (CQI) initiatives by recommending and tracking corrective actions, • Collaborate with team members to implement QA findings and improve service delivery, • Stay current on best practices, accreditation standards, and relevant laws or policies Our Must Haves • BA/BS degree or 5 years of related experience in HRA areas, • Must be proficient in training policies and procedures., • Must be a highly motivated professional with effective presentation skills and experience in facilitating and training others, • Must be proficient in Microsoft Excel., • Flexible and able to respond to the changing needs of the contract., • Proven ability to work with diverse populations, • Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution, • Highly effective problem-solving and follow up skills, • Ability to focus deadlines and details, • Excellent networking skills, • Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality What We Offer • Proposed hiring range of $44,000 to $49,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Position Title: PAL Intern Location: Various locations Reports To: Director of Peer Services General Duties: The PAL program provided Peer supports to individuals diagnosed with a mental illness to become as independent and connected to the community as possible. Essential Functions: PAL Interns will learn all duties of PAL peer advocates and will take on those duties such as: • Advocacy and how to access community-based resources., • Essential Functions: Describe the intrinsic job duties that define the core responsibilities of the job., • Provides advocacy, support, and bridging services with a focus on wellness and resiliency to participants with mental illness to help improve their quality of life., • Inspire individuals to become more hopeful about their recovery., • Provide advocacy on behalf of the program participants in line with the choices of the individual being served., • Explains the types of services and programs available to participants as it relates to their stated goals or interests., • Serve as facilitators of self-help groups and wellness services to assist participants address their whole health needs, develop coping strategies and connect with critical resources such as housing, education and employment., • Record/document services provided as required by program and regulatory agencies, • Help remove stigma and barriers associated with moving on to more independent roles, • An important function of peer support is to reduce the possible stigma and personal effects of having a diagnosis of mental illness by sharing their own experience., • Educate participants about self-help techniques and self-help group processes, • PAL interns will be required to comply with all departmental policies, procedures and parameters, • Intern(s) will have weekly supervision with the program director. Qualifications & Basic Requirements • Willingness to travel to multiple boroughs a must (Bronx and Queens primarily)

Benefit eligibility is tied to whether you are a full-time employee or part-time employee. Part-time employees scheduled to work between 30 and 37. Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit

Must be at donors vehicle within 3 Donation, Associate, Part Time, Utility, Trainee, Store Manager, Retail.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Position Title: Clubhouse Generalist Location: Reports To: Clubhouse Director Cost Center: General Purpose: Provide psychosocial rehabilitation services to adults with psychiatric disabilities and co-occurring substance use disorders within an accredited clubhouse setting. Through shared decision-making staff work side by side in partnership with members to facilitate the daily operation of the clubhouse. Assisting members with needs in the areas of living, working, learning, and socializing. Essential Functions: * Engage & assist Clubhouse members in reaching their recovery goals by providing person centered supports. * Each staff is responsible for coordinating aspects of the work that is integral to the operation of the Clubhouse (I.e., meal planning & preparation, Intake, employment, program cleanliness, accurate record keeping). * Oversee assigned Clubhouse unit & develop methods to enhance unit functioning. Engage members and work side by side with members in carry out unit tasks. Facilitate community/unit meetings daily. * Manage member case records and documentation via the electronic health files, secure private health information. * Engage members through outreach & encouragement, with a focus on their strengths or abilities. Establish working relationships with members within the Clubhouse community to support their experiences as valued participants in the community. * Connect members to community resources to meet individual needs (I.e. employment, housing, benefits and treatment). * Coordinate and deliver opportunities for social and recreational activities. * Work cooperatively with staff &members in developing Clubhouse policies and in advancing the purposes and welfare of the Clubhouse as a whole. * Impart to members a vision of their potential to achieve aspirations through acceptance and empathy that is not restricted by disability but is based on needs common to all people seeking employment, education, housing, and social involvements. Qualifications/Basic Job Requirements: * High School diploma required. Bachelor degree from an accredited school in related field preferred. * Work experience in mental health or vocational rehabilitation preferred * * Must have aptitude for computers and have a thorough working knowledge of Microsoft Word, Excel, and Publisher * * Bilingual (Spanish) preferred * * Food Handlers Certification required * * Ability to effectively carry out responsibilities in a communal setting comprised of people experiencing the effects of mental illness. * * Have the capability and flexibility of handling and juggling the multiplicity of activities and demands occurring in the group setting. * * Convey a vibrant energy that attracts members and enables engagement. Scope of Responsibility & Positions Supervised: * Depending on assigned unit staff will either: A) Functions as Placement Manager for members in Transitional Employment, providing on the job-training for members and filling in for members on the job during absences. B) Functions as the Intake Coordinator for the program, schedule of program tours for potential members, conducting intake interviews, tracking all referrals, document all follow-ups and process all member enrollments. C) Is responsible for the financial operations of the assigned unit under the direction of the Program Director or D) Is responsible for the management of kitchen and food aspects of the Clubhouse. Special Working Conditions: * Some Saturdays work required * Program is opened on all holidays * Attend three weeks clubhouse training at certified training base outside of New York State

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Position Title: Clubhouse Generalist Location: Citiview Connections Clubhouse Reports To: Clubhouse Director Cost Center: 54016 General Purpose: Provide rehabilitative case management services to adults with psychiatric disabilities and co-occurring substance use disorders within a Clubhouse International accredited clubhouse setting and following the evidenced based model. Services include assisting with social service needs, including but not limited to medical and financial benefits, housing and vocational needs. Coordinate educational and social activities of program members. Work side by side in partnership with members to ensure the daily functioning of the clubhouse and its community engagement and intake needs. Essential Functions: • Staff use the Clubhouse environment to develop relationships whereby members experience themselves as valued participants in the Clubhouse community, • Staff is given the responsibility for aspects of the work that is integral to the operation of the Clubhouse., • Engage members and work alongside members in carrying out these responsibilities., • Engage members through encouragement, appreciation for their help, and a focus on abilities, while allowing for and accepting limitations., • Actively promote the development of members’ aspirations regarding Clubhouse participation, employment, education, housing, and social involvements., • Respond to needs and problems of members with practical guidance and advice geared toward realizing aspirations, cooperation with others, and community integration., • Manage and participate with members in Clubhouse programs providing opportunities for social and recreational activities., • Engage cooperatively with other staff and members in developing Clubhouse policies and in advancing the purposes and welfare of the Clubhouse as a whole., • Assume responsibility for Clubhouse Units while developing new projects and methods to enhance unit functioning. Oversee the daily operations and management of the assigned unit including activities and goals, • Manages all aspects of the assigned unit; including but not limited to, assisting members with meal planning and meal preparation, food shopping, food ordering and overseeing appliance maintenance or repairs, assisting members with clubhouse maintenance and cleaning, assistance with computer skills and monthly newsletter, and other tasks as assigned, • Provides case management; maintain caseload, provides outreach to members, including crisis intervention/prevention, • Facilitates various community meetings, • Design and facilitates various clubhouse activities in partnership with members, • Functions as Placement Manager for members in Transitional Employment, providing on the job-training for members and filling in for members on the job during absences, • Responsible for related monthly and quarterly reports Qualifications/Basic Job Requirements: • High School diploma required. Bachelor degree from an accredited school in related field preferred, • Knowledge of recovery model of services, • Work experience in mental health or vocational rehabilitation preferred, • Enjoys working in a kitchen, does not require background in culinary arts, • Experience in case management/ and or clubhouse experience, • Must have aptitude for computers and have a thorough working knowledge of Microsoft Word, Excel, and Publisher, • Valid driver’s license preferred, • Ability to effectively carry out responsibilities in a communal setting comprised of people experiencing the effects of mental illness., • Impart to members a vision of their potential, through acceptance and empathy that is not restricted by disability but is based on needs and aspirations common to all people, • The communal setting entails working in groups where staffs share responsibilities with members enabling the raising of expectations to permeate the group and members to lead in encouraging and empowering each other, • Have the capability and flexibility of handling and juggling the multiplicity of activities and demands occurring in the group setting, • Convey a vibrant energy that attracts members and enables both staff and members to do lots of things well Scope of Responsibility & Positions Supervised: • Responsible for the daily administrative operations of the assigned clubhouse unit under the direction of the clubhouse Director, • May supervise clubhouse members assigned to work in unit Special Working Conditions: • A late-night shift (11a-7p) may be required, • Some Saturdays work required, • Clubhouse program is opened on all holidays and two Saturdays out of each month, • Two weeks clubhouse training at certified training base outside of New York State required Approvals: Direct Supervisor/Manager: _________________________ Date: ____________ VP: ____________________________________________ Date: ____________

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5. Responsible for proces

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a life long learner who loves guiding others in their career journey and believes in the power and potential of people, we want to hear from you! We’re on the hunt for our next Adult Basic Education Instructor. This individual is responsible for creating simple, engaging lessons to help adults improve various job skills. As a champion of technology, the Basic Education Instructor will use technology to keep learning fun and track how students grow over time. Finally, this individual will work closely with other staff to support students as they progress towards careers and self-sufficiency. The Awesome Things You’ll Do • Develop contextualized curriculum and lessons plans for adult basic education (ABE) classes with a focus on literacy and numeracy acquisition to support occupational instruction., • Integrates computer-aided instruction into lessons as appropriate, • Prepare lessons and enhancement activities to address participants’ skill development in all subject areas focusing on numeracy and literacy acquisition., • Prepare classroom reports monitoring student’s progress, areas of improvement, graduation rate (including certifications), and placement rate (sector, wage, and upward mobility)., • Identifies and assesses goals for self-sufficiency., • Work with the program’s case managers for those requiring additional assistance., • Prepare classroom reports monitoring students’ progress and areas needing improvement., • Keep a running track of participants (both current and past graduates) via student progress reports., • Handle other tasks as assigned by management Our Must Haves • B.A. or equivalent experience teaching basic education to adults, • Excellent written and oral communication skills, • Knowledge of computer applications, • Extremely organized and detail-oriented person, • Experience with multi-level classroom instruction, • Must be energetic and creative with ability to establish and maintain student/teacher relationships, • Must be a team player with good work ethic, • Must be able to manage multiple tasks and prioritize demands, • Ability to present classroom lessons/curriculum in a multi-media format., • Proven ability to work with diverse populations, • Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution, • Highly effective problem-solving and follow up skills, • Ability to focus deadlines and details, • Excellent networking skills, • Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality What We Offer • Proposed hiring range of $44,000 to $46,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description Community Partnership Manager, Workforce 1 Location: 400 E. Fordham Rd, Bronx, NY 10458 Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re community focused, passionate about supporting others and believes in the power and potential of people, we want to hear from you! We’re on the hunt for our next Community Partnership Manager. This individual is responsible for developing, nurturing, and managing partnerships with local community organizations, service providers, and other stakeholders. The role focuses on creating collaborative pathways that enhance service delivery, improve client outcomes, and strengthen the organization’s presence in key neighborhoods. The Awesome Things You’ll Do • Partnership Development: Identify, engage, and formalize relationships with community organizations aligned with our Goodwill mission and services., • Relationship Management: Serve as the primary liaison between Goodwill and partner agencies; maintain ongoing communication and collaboration to ensure mutual goals are met., • Program Integration: Work with internal teams (program, outreach, case management) to ensure partner services are effectively integrated and accessible to clients., • Event and Initiative Coordination: Plan and co-host community outreach events, partner roundtables, and joint service initiatives., • Capacity Building: Provide training, technical support, and best-practice sharing among partner organizations as needed., • Data & Reporting: Track partnership outcomes and community engagement metrics; prepare reports for leadership and funders., • Advocacy & Representation: Represent Goodwill at coalition meetings, local forums, and advocacy events to build visibility and influence Our Must Haves • Bachelor’s degree in Social Work, Public Administration, Nonprofit Management, or a related field (Master’s preferred)., • 3–5 years of experience in partnership management, community organizing, or program coordination in a nonprofit or social services setting., • Deep understanding of the community-based organization landscape., • Demonstrated success in building and maintaining strategic relationships., • Strong communication, negotiation, and public speaking skills., • Bilingual (especially Spanish, Mandarin, or Haitian Creole) a plus., • Strong interpersonal and communication skills., • Must be service oriented, assertive, and a self-starter., • Able to motivate and be a role model to staff and clients., • Good working knowledge of MS Word., • Display strong leadership skills and is a team player., • Experience working with diverse populations., • Ability to plan, organize, and prioritize work. What We Offer • Proposed hiring range of $60,000 to $65,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Donation Attendant Department: Retail Reports To (Title): Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: No General Purpose: As a Donation Attendant at Goodwill, you will play a vital role in our mission to create job opportunities and support communities. You'll be the face of our organization, serving as the first point of contact for donors and representing Goodwill's values of integrity, respect, and excellence. In this front-line position, you'll be responsible for providing an exceptional donor experience by accepting and processing donations with efficiency and professionalism. Your primary responsibilities will include greeting donors warmly, assessing and sorting donated items, and issuing accurate tax receipts when necessary. You'll ensure that the donation process is smooth, organized, and compliant with Goodwill's policies and procedures. Your positive attitude, attention to detail, and strong customer service skills will be instrumental in fostering long-lasting relationships with our donors and encouraging continued support for our cause. Primary Responsibilities Provide exceptional donor experience by accepting and processing donations efficiently and professionally Greets the donor and carries the donation from donor’s vehicle to center. Gives the donors a receipt if requested. Issue accurate tax receipts when necessary Ensure smooth, organized, and compliant donation process following Goodwill's policies Exercises sound judgment in determining which donations are acceptable and which are not. Uses good customer service practices when it is necessary to refuse a donation. Thanks, the donor for the donation and is always courteous to all donors Keeps donation area, both inside and outside of building, clean, neat, and free of debris at all times. Sorts donations into appropriate categories, ready for pricing in the production department. Learns and follows all policies and procedures related to donation operations. Is trained in gaylord and pallet use and assures that unsafe gaylords and pallets are removed from use. Learns and practices safe methods for lifting and moving donations. Assists in unloading and loading trucks and/or trailers. Projects appropriate behavior and appearance as a representative of Goodwill Industries. Practices positive customer relations. Maintains all required records and delivers to supervisor or driver as scheduled. Other duties may be assigned. Essential Skills and Attributes Positive attitude and strong customer service skills Attention to detail Foster long-lasting relationships with donors Encourage continued support for Goodwill's cause Qualifications/Basic Job Requirements: Describe the skills, knowledge and abilities required. Include minimum educational and experience requirements and preferences. High school diploma or GED preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.

Job Description POSITION TITLE: Outlet Customer Service Associate REPORTS TO: Store Manager Our Mission Goodwill Industries empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The first Goodwill in the New York Metropolitan area originated in Brooklyn in 1915. Over 100 years later, we’re helping more than 45,000 people a year — through our 40 stores and 57 programs - to more fully and independently participate in society. Overview The Outlet Customer Service Associate is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, is customer engaged to create a positive customer-centric experience. The Outlet Customer Service Associate is expected to role model Goodwill’s mission and CARE service behaviors in all actions and interactions in order to create a positive Customer First experience. Key Responsibilities · Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation. · Engage all customers and donors, providing best in class customer experience. Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador. · Be knowledgeable of POS policies and procedures and demonstrate a professional ability to answer customer inquiries regarding the Outlet and its merchandise. · Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. (This includes ensuring items are checked out with accuracy; cart checking, ect.) · Capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities · Meet and exceed customer expectations, driving positive sales growth and Brand experience by modeling the CARE service model. · Follow all Loss Prevention policies, advising management of any unusual internal or external activity. · Be willing to be cross trained and assist in all departments. (This includes partnering with Outlet Specialists Team to support store goals and objectives) · Assist when needed during a Merchandise Rotation. Ensure that Outlet Atmosphere is positive and safe for all customers. (This includes crowd Control and safety enforcement) · Maintain Brand standards of a neat and organized Outlet sales floor, cash wrap, and to ensure the store is presentable for employees and always reflects the correct visual image to customers. · Collaborate with Store Leaders and Specialist Team in the execution of the Showcase program and visual expectations are met while providing best in class customer service · Performs other duties as assigned. Qualifications: • 6 months of Retail or Customer Service Experience Preferred., • High School Diploma, equivalent or combination of education and relevant experience required. Skills Required: • Proven ability to drive and exceed individual and store results. · Accuracy and attention to detail required. • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with internal and external customers · Answering incoming calls from our customer base and answering general questions. • Good verbal and written communication skills with customers, sales leadership team and colleagues., • Ability to Attends in-service related training as assigned, • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Outlet Material Handler Department: Retail Outlet Reports To (Title): Outlet Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The Outlet Material Handler is responsible for a variety of tasks that support the efficient operation of the Outlet and Salvage departments. Duties include loading and unloading inventory into equipment, moving product into and out of the outlet, creating salvage bales, and operating different types of powered equipment and machinery. Essential Functions: Describe the duties that define the core responsibilities of the job. • Load clearance product from stores onto outlet tables utilizing tippers and by hand as needed., • Separate clothing, shoes, accessories, wares, trash and items for recycling; placing them in the appropriate designated areas., • Load product from Outlet tables loading into bale machines to create bales for Salvage., • Ensure that tables pulled from the Outlet floor are of trash and commodities prior to baling., • Assist with removal of tables on the Outlet floor to the Salvage production area., • Operate all electrical and manual equipment adhering to established operational procedures and safety guidelines., • Must be able to use material handling equipment (i.e. pallet jack, hand truck, dolly) and operate electrical equipment (i.e. compactor, tipper, down-stroke baler, MAX PAK ); adhering to established operational procedures and safety guidelines., • Transport donations dropped off in the Outlet to the production area and sort in compliance with standard operating procedures., • Assist donors with large donations to unload their vehicles and transport to the appropriate cages., • Provide a high level of customer service, engaging all donors quickly and courteously, offering donation receipts, and handling all donated items with care and gratitude., • Follows all established Corporate and regulatory safety and security procedures which include the handling of hazardous materials., • Complete health and safety training as scheduled., • Ensures appropriate housekeeping is completed, including assigned cleaning duties at the end of shift and proper organization. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: • High School Diploma or equivalent required., • Warehouse experience preferred., • Ability to receive supervision and feedback., • Open availability. Skills Required: Describe the minimum skills required or preferred • Must be able to process multiple tasks in a fast-paced environment., • Must be willing to train on power equipment and machinery., • Must be able to lift 50+ pounds., • See Attached Physical Demand Analysis Approvals: Employee: Date: Print Signature Direct Supervisor: Date: Print Signature District Manager: Date: Print Signature Vice President: Date: Print Signature

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Key Holder Department: Retail Reports To (Title): Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: Yes No • For a limited time, you will receive a $500 sign-on bonus after successfully completing your introductory 90-day period. PLUS earn weekly bonuses for meeting your store goals* General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Essential Functions: Describe the duties that define the core responsibilities of the job. • Partner with sales specialists and store associates to improve overall customer and donor experience, achieving sales goals and KPIs., • Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies., • Manage customer flow to ensure the best possible experience and that every customer is engaged., • Lead by example by setting the standard to deliver excellent service to customers., • Drive partnership on the selling floor between sales specialists and store associates., • Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development., • Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. Partner with the Store Manager where necessary., • In absence of the Store manager, responsible for executing all operations., • Possess a strong understanding of the business and effectively communicate needs and ideas to elevate the business., • Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation., • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations., • Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient., • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times., • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction., • Enforce and support Store Manager in holding team accountable to Company policies and procedures., • Additional duties as required. Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. Overall responsibility of the store and day to day operations as mentioned above. In addition, the Key Holder will support the store leadership team with employee relations issues as designated. • Report all employee relation issues in a timely and effective manner, partnering with the Store Manager and HR when necessary., • Assist the Store Manager to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates., • Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development., • Assist in ensuring the integrity of staff’s time and attendance., • Ensure Dress Codes and Uniforms are always professional, reflective of Brand image and always adhered to., • Enforce of all company policies and procedures, standards of operations and support leadership team. Benchmarks: Describe the minimum benchmarks. The following benchmarks must be meet as follows: Customer Service: • Verbally great customer and offer assistance within 30 seconds., • Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes., • Offer customer a shopping cart or basket while in the store., • Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor., • Answer the phone in a professional manner. If stationed on the register: • Greet all customers with a warm greeting, a smile, eye contact, positive attitude ask each customer if they are a Goodwill Rewards Member, if not, discuss benefits and offer to enroll the customer ask each customer to Round Up their purchase and discuss our Mission., • Thank each customer for their purchase, hand them the receipt, invite them back to the store, • Keep register area clean and free of clutter. • Round Up goal = 43% If requested to work production, the benchmarks are as follows: Empty Z rack = 15 min (85 pieces) Empty grey cart of wares = 15 min (35 pieces) Empty grey cart of shoes = 15 min (35 pieces) Sort: 1 blue bin = 1 hour Hang: 2 racks = 1 hr (170 pieces) Tagging: 15 min per z rack (4 z racks an hour, 340 pieces) Wares: 1 hour = 2 grey cart of wares (70 pieces/hr) Shoes: 1 hour = 2 grey cart of shoes (70 pieces/hr) Textiles: 2 hours = 1 complete rack of textiles Benchmarks are subject to change to meet business needs with management approval. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: • Minimum 1+ year experience in retail store supervisory required., • High School Diploma, equivalent, or combination of education and relevant experience required. Skills Required: Describe the minimum skills required or preferred • Proven ability to drive and exceed individual and store results., • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with different customers., • Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays., • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. • See Attached Physical Demand Analysis

Job Description Position Title: ADC Associate Department: Retail Reports To (Title): District or Regional Manager; Task Supervisor: Site Key Holder Position Type: FLSA - Non-Exempt Supervising Staff: NO General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The ADC Associate is responsible for all functions of donations acceptance and processing, ensuring the efficient rough sorting by category. The ADC Associate is to be a “Goodwill Ambassador” and is expected to role model Goodwill’s mission in all actions and interactions in order to create a positive donor-centric experience. Essential Functions: Describe the duties that define the core responsibilities of the job. • Have a friendly customer service attitude., • Consistently achieve brand productivity standards for donation handling and rough sorting of hard and soft goods., • Maintain production room standard operating procedures (SOP) for receiving, storing and transporting of donations to designated stores., • Execute efficient and effective donation processing by executing rough sort of donations by category (for example, textiles, housewares, shoes, and other categories as instructed by management)., • Track and communicate rough sorted cage count per day productivity to Key holder., • Support, understand and adhere to Goodwill NYNJ Safety and IDC protocols, reporting any health and safety issues to your line manager., • Partner with key holder to ensure all equipment is replenished as needed and store requests are fulfilled as scheduled., • Engage all customers and donors, providing best in class customer experience., • Share Goodwill NYNJ mission with our donors while attending the donations area, providing an exceptional customer experience and showing appreciation for their donation by handling with care and providing a donation receipt., • Daily Activities: Describe the daily activities included in essential job functions. 1. Donations a. Greet customers and donors within 30 seconds of entering with a friendly and positive attitude and offer to assist with donation if needed. b. Offer a receipt for donations and educate every customer about applicable literature. c. Keep the inside/outside of the donation area, neat clean, and organized. d. Thank every customer for their donation and invite them to return. e. Facilitate contactless donation process by ensuring that blue bins/cages are set up directly inside the donations area for stores with a separate donations entrance and that blank receipts will be available for donors on small table in donations area. f. Follow policy for safe handling of product for processing of donations upon receipt. g. Separate sellable donations of textiles, housewares and other donation categories, as needed depending on the donation center location. g. Maintain count of donors on tracking tool. 2. Pushing to Stores Prepare cages/bins of rough sorted goods for transport to designated stores. *Activities are subject to change to meet business needs with management approval. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: · 1 year of Retail or Customer Service Experience preferred. · Previous Stock experience required. · High School Diploma, equivalent or combination of education/experience required. Skills Required: Describe the minimum skills required or preferred • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with different customers., • Strong communication skills with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. 10 am to 6 pm M-Sun 37.5 hours

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description THRIFT STORE SALES SPECIALIST The Role / General Purpose: The Thrift Store Sales Specialist delivers excellent customer service, restocks and replenishes merchandise, and supports Goodwill’s mission. They assist customers, process transactions, maintain store cleanliness, and ensure a positive shopping experience. This role also includes enforcing store policies and supporting daily operations. About Goodwill NYNJ: At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse. Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community. Job Responsibilities: • Greet and assist customers promptly., • Support donors as needed and direct them to the designated donation drop-off area., • Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards., • Promote Goodwill’s Rewards and Round-Up programs., • Process sales transactions quickly and accurately., • Resolve customer concerns and escalate issues as needed., • Maintain a clean and organized sales floor, fitting rooms, and checkout area., • Follow store policies, including safety guidelines and occupancy limits when required., • Operate the register and thank customers for their purchases., • Monitor store entry and enforce safety measures if assigned. Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 8:00pm. Health & Safety Guidelines: This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management. Benefits: Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week: • Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets., • Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits, • Tuition Reimbursement Assistance, • Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets., • Medical, Dental, Vision & Voluntary Insurance Offerings, • Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave., • Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones., • $500 employee referral bonus., • Retirement Plans: 403(b) with up to 4% employer match after 1 year of service.

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a person who is passionate about supporting the community, loves partnering with others, and believes in the power and potential of people, we want to hear from you! We’re on the hunt for our next Retention Specialist. This individual is responsible for supporting the Workforce One program and is primarily responsible for entering, managing and compiling participant data all in the name of understanding retention! As a detail-oriented individual who cares about using data to make things better, the retention specialist champions curiosity and analysis. The Awesome Things You’ll Do • Conducts retention activities, including employment confirmation tracking, troubleshooting, job coaching. Works in partnership with employer engagement specialists to troubleshoot individual retention challenges., • Obtains necessary documentation from participant and/or employer for billing purposes., • Enters participant information & pertinent data in Goodwill’s internal tracking system and HRA’s automated time keeping system., • Reports participant employment along with obtaining corresponding documents., • Disburses metro cards to clients and keep an accurate log of all transactions., • Conducts various methods of participant outreach to reengage employed/underemployed participants., • Maintains accurate and updated case notes on services delivered., • Assists with the scanning of participant documentation in Goodwill’s internal tracking system and HRA’s automated time keeping system, • Conducts field visits to obtain pertinent documentation (FIA, EVR etc) from employer/participant & provide metro cards., • Provides monthly retention workshops for employed clients., • Submits weekly reports as assigned., • Adheres to HRA/Goodwill organizational and staff policies and procedures. Our Must Haves • High School Diploma, • Bilingual., • Must be flexible to work two late nights per week and every second Saturday of the month., • Experience in time sensitive projects with strong attention to detail., • Project and Case Management skills, • Strong interpersonal and customer service experience., • Experience working within social services or heavy customer service based environment helpful., • Proposed hiring range of $47,000 to $52,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a person who is passionate about supporting the community, loves partnering with others, and believes in the power and potential of people, we want to hear from you! We’re on the hunt for our next Recruitment Specialist. This individual is responsible for supporting the Workforce One program by driving referrals and signups at the center. entering, managing and compiling participant data in the name of understanding retention! As a customer service-oriented individual who cares about making things better, the recruitment specialist champions relationship building at scale. The Awesome Things You’ll Do • Develop a pipeline of candidates to use the center’s resources and talent pool for job orders, • Research potential new Community Based Organization (CBO) resources including but not limit ed to placing ads and using multi channel advertising resources, • Find and build relationships with CBOs that assist candidates with disabilities to get qualified referrals, • Recruit, setup and conduct on/off site interviews to create, build and maintain qualified candidate pools, • Maintain and update applicant databases and keep daily logs, along with creating monthly and weekly reports reflecting activity of in-bound calls, candidate pools, and new resources/CBOs, • Review open/upcoming job orders and contracts and use recruitment strategies to find suitable candidates, • Prepare a wide variety of reports including monthly account Management Reports, • Organize job fairs targeted at different industries to fulfill pending job orders, • Interview and pre-screen candidates to assess job readiness, • Input services and referrals into SBS and Goodwill systems after candidates meet with account managers, • Manage heavy client traffic flow, • Assist with various projects as needed Our Must Haves • At least 2 years of customer service experience, • High School Diploma, • Bilingual preferred, • Proficiency with Microsoft Word, Excel and Outlook, accurate Data Entry and Typing abilities, • Possess excellent written/verbal communication skills, • Able to work with individuals from all walks of life in a professional manner, • Must be well organized with excellent attention to detail, • Strong interpersonal and customer service experience., • Experience working within social services or heavy customer services-based environment helpful., • Working knowledge with MS Word. What We Offer • Proposed hiring range of $55,000 to $60,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: ADC Leader Department: Retail Reports To (Title): Regional VP of Operations Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: The Attended Donation Center (ADC) Leader will play a pivotal role in coordinating and bolstering activities aimed at optimizing and maximizing donor satisfaction, store revenue and cost savings while enhancing productivity and ensuring exceptional service delivery for our donors and customers. The candidate will have a keen focus on donor and customer experience. The candid will spearhead the efficient and profitable management of the ADC/Mini Shop location. The ADC Leader is expected to champion operational excellence by adhering to Goodwill NYNJ standards and exhibiting attention to detail. Emphasizing donor experience, the leader will prioritize training, and foster a culture of continuous learning. Thriving in a dynamic and fast-paced setting, the ideal candidate will assume ownership of their responsibilities with zeal, embodying a passion for thrift and upholding the values inherent in Goodwill’s mission. Essential Functions: Here are the duties that define the core responsibilities of the job. -Operate the location in accordance with its established hours of business and ensure the location is properly staffed. -Ensure that general conditions of location always meet established standards and engage with appropriate retail and facilities leaders as needed to ensure such conditions. • Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests MERCHANDISING/ VISUAL • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies., • Ensure the selling floor is neat, clean, organized and reflects the correct visual standards., • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction and are inviting to potential donors, all signage is inviting to donors. Qualifications: Minimum educational and experience requirements/preferences. -Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing -Two (2) years of supervisory experience and two (2) years of retail experience. -Experience with supervision and training direct reports. -Must be able to work flexible hours including weekends. Skills Required: Describe the minimum skills required or preferred -Outstanding organizational skills -Ability to calculate amounts -Working knowledge of computers and Microsoft Office applications Scope of Responsibility & Positions Supervised: -Directly supervises sales specialists, and donor staff. Special Working Conditions: Unusual working conditions or environmental factors. -The work environment is mostly indoors. Donated goods may be at times dusty or soiled. -May be required to wear Personal Protective Equipment 10-6 Monday-Sunday. Must be able to work 2 of the 3 weekend days at minimum. 37.5

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Assistant Store Manager Department: Retail Reports To (Title): Retail Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure thedelivery of outstanding service to all customers. She/he will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable. Essential Functions: Here are the duties that define the core responsibilities of the job. -Operate in accordance with the established hours of business and is properly staffed -Ensure that general conditions of store meet high standards at all times -Ensure performance standards and goals are met regularly -Control and minimize store expenses -Maintain a supply of cash and change sufficient to meet daily business needs -Ensure that the premises are at all times safe for customers and employees -Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance -Schedule interviews, and recommend hiring of store employees -Conduct initial training, recurrent training, or training in new skills, policies, or procedures -Assist store manager with employee performance evaluation and discussion -Assist store manager to recommend raises for employees -Enforce corporate personnel, loss prevention and operational policies and procedures -Investigate and resolve employee complaints, grievances, or conflicts -Ensure that employees accurately and properly record all hours worked -Process, price, tag, hang, and display merchandise to maximize sales -Recommend ways to increase sales, efficiency -Develop and expand local donor base -Establish and monitor sound cash-handling procedures consistent with company policy -Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required -Answer employees’ questions as to policies, procedures, etc. -Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems -Ensure that the store is adequately but not excessively stocked with merchandise at all times -Organize back-room production area to optimize merchandise output -Ensure that employees have been trained in and are complying with security policies and procedures -Train employees on loss prevention policies -Establish and monitor sound cash- handling procedures consistent with company policy -Train employees on loss prevention policies -Ensure timely bank deposits either personally or by higher management -Maintain excellent cleanliness of the store, including restrooms, donation center, and back room -Ensure safety and security of store assets and premises -Conduct employee bag and locker checks regularly -Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests -Prepare and review banking documents, such as, deposit slips, and compare to store reports -Prepare, review and/or approve sales reports, invoices, donor logs, cash reports, petty cash and -Responsible for payroll reconciliation in the absence of the Store Manager. Qualifications: Describe the minimum educational and experience requirements/preferences. -Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing -Undergone two (2) years of supervisory experience and two (2) years of retail experience -Experience with supervision and training direct reports in all aspects of store operations -Must be able to work flexible hours Skills Required: Describe the minimum skills required or preferred -Outstanding organizational skills -Ability to calculate amounts -Working knowledge of computers and Microsoft Office applications Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. -Directly supervises sales people, and production staff. -Reports directly to retail manager Special Working Conditions: Describe unusual working conditions or environmental factors. -The work environment is mostly indoors. Donated goods may be at times dusty or soiled. -May be required to wear Personal Protective Equipment.

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re passionate about bridging people to purpose, building community, and making workforce magic happen and believe in the power and potential of people, we want to hear from you! We’re on the hunt for our next Manager of Employer Engagement & Retention—a strategic connector who will drive powerful partnerships with employers across sectors like Health Care, Tech, and Human Services. You’ll lead job fairs, coordinate retention services, and transform client outcomes by turning data into action. This individual will manage, develop and deliver educational and training needs that align with the program goals and support the growth and efficiency of the program team. The Awesome Things You’ll Do • Provide expert input and leadership around education and training offerings across Workforce Development programs, including ESOL, ABE, bridge trainings, occupational trainings, and any other education and training needs that may arise., • Collaborate with Workforce Development leadership on curriculum development and revisions, development of new course offerings, review and revision of existing offerings, and identification and quality review of contracted training partners., • Advise on strategic opportunities to enhance GWNYNJ education and training offerings, adding new content to keep in step with workforce trends, recommending changes or retirement of content that is out of date, and keeping abreast of best practices for delivering both in-person and virtual content., • Advise on recruitment of new instructors and on professional development opportunities for instructors on staff., • Provide expert guidance on how to assess and evaluate program participants’ skill attainment and grade level advancement, advising on strategies such as pre/post tests using standardized instruments, informal assessment of knowledge, and other tests to assess client progress., • Stay current with program specific program requirements related to education and training, and ensure that any adjustments that are made to approach are aligned with those requirements., • Use labor market information to align GWNYNJ education and training approach to opportunities in the job market and to economic trends., • Coordinate with Manager of Employer Engagement and Retention to identify skills articulated by Business Advisory Councils and adjust occupational curricula to meet these skill requirements. ·, • Oversee the development and implementation of internship programming, including identifying and referring participants to potential internship opportunities, • Partner with Manager of Employer Engagement and Retention to troubleshoot any issues related to internship/community service sites. Partnership Management, • Serve as a primary point of contact for contracted education and training providers, managing the relationships, reviewing the quality of their work, and making recommendations around any changes that might be needed (initiation, expansion, or termination of relationships)., • Serve as the primary liaison for non-contracted training and education referral partners, managing the relationships, reviewing the quality of their work, and making recommendations around any changes that might be needed (initiation, expansion, or termination of relationships)., • Ensure vocational training programs with whom we work have a demonstrated track record of providing industry-recognized training, credentialing, or sector-specific skills instruction that provide pathways to occupations with higher wages and opportunities for advancement, as well as ensuring the curricula of those programs are informed by industry and employer demand., • Engage with the broader training and education community to stay abreast of innovative approaches and trends that could influence and inform GWNYNJ’s training and education strategy. · Develop new partnerships as needed to support the needs of existing GWNYNJ programs as well as new program opportunities that may arise. Our Must Haves • BA/BS degree or 5-7 years’ of equivalent experience in training, education, ESOL, or a related field., • Able to work effectively under pressure and in a team environment., • Excellent written and oral communication skills necessary., • Must be organized and detail oriented., • Must be computer literate., • Must be flexible and able to respond to the changing needs of the program., • Ability to travel within the region to cultivate relationships with training and education providers., • Must be self-motivated and able to work with minimal direction., • Strong interpersonal skills - must be able to interface effectively and collegially with staff at all levels. What We Offer • Proposed hiring range of $70,000 to $75,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a nonprofit leader passionate about challenging the status quo, loves bringing the right people together to operationalize strategy for the good of others, and believes in the power and potential of people, we want to hear from you! We’re on the hunt for our next Employment Engagement Specialist This individual is responsible for developing marketing strategies and linkages with potential employers, managing employer accounts, and maintaining a job bank/job orders for participant placements. As a connector and relationship builder, the Employment Engagement Specialist will support job seekers by bringing in the right career opportunities to get them employed. The Awesome Things You’ll Do • Develops and maintains job bank of active companies for participant placements (particularly in areas of sectoral focus, including Healthcare, Technology, Human Services, and Maintenance/Security)., • Analyzes job placements to assess industry/employer/occupational trends and suggests adjustments in employment strategies accordingly., • Develops strategies and mechanisms for contacting potential employers to establish linkages for placements., • Assist in the development of Business Advisory Councils., • Collaborate with Career Navigator team to meet 5 weekly/20 monthly placement goals; secure job orders., • Performs outreach to current and potential employers within the local community and city-wide to identify and target employment opportunities for clients., • Establish referral relationships and solicit job orders suitable for participants., • Establish a network of contacts with potential employers that spans a wide range of sectors and industries for a diverse client base., • Networks with other Job Developers and Marketing Rep to identify opportunities and project job openings needed for participants. ·, • Presents weekly performance results to team and works collaboratively with team to meet individual and team placement & retention goals., • Assists in development and maintenance of professional working relations with partners, support organizations and other service providers., • Provides in-service training in specialized areas of focus to ensure Career Navigators are alerted to skill-sets requested by employers. Our Must Haves • Two years post high school education required. BA/BS degree preferred., • Two years related experience in job development, sales, marketing, or fund raising. Customer service experience required., • Knowledge of labor market, industries and employer hiring practices. Administration of Job Bank preferred., • Able to work effectively under pressure and in a team environment., • Strong interpersonal and communication skills necessary., • Must be organized and detail-oriented., • Must be flexible and able to respond to the changing needs of the program, • Strong presentation skills, • Proven ability to work with diverse populations, • Highly effective problem-solving and follow up skills, • Ability to focus deadlines and details, • Excellent networking skills What We Offer • Proposed hiring range of $51,500 to $56,500, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Position Title: Administrative Engagement Coordinator / Location: Lantern House Clubhouse Generalist Reports To: Clubhouse Director Cost Center: 54031 General Purpose: The Administrative Engagement Coordinator supports the Clubhouse by providing administrative services, fostering community engagement, and enhancing clubhouse operations. The role involves assisting with case management, overseeing administrative functions, and supporting internal and external communication. Working in partnership with members, the coordinator helps to ensure efficient day-to-day operations and positive member engagement within a Clubhouse International accredited setting. Essential Functions: • Member Engagement: Build relationships with clubhouse members, encouraging participation and engagement in all clubhouse activities. Support members in their pursuits, including employment, education, housing, and social involvement, while fostering an inclusive, empowering community environment., • Administrative Coordination: Manage documentation, maintain accurate records in electronic health systems, and assist members with social service needs, including financial, medical, and housing., • Event and Program Management: Organize and coordinate events, workshops, and social activities, ensuring effective communication and engagement with members., • Internal and External Communication: Create and distribute newsletters, manage social media, and develop promotional materials using Canva, Microsoft Office Suite, and Adobe software to enhance member and community engagement., • Case Management and Outreach: Provide case management, maintain a member caseload, and conduct outreach for consistent member engagement, including crisis intervention and prevention as needed., • Clubhouse Environment and Unit Responsibilities: Oversee assigned clubhouse units, ensuring smooth operations and member engagement in daily tasks. This includes meal planning, food shopping, appliance maintenance, computer assistance, and newsletter creation., • Community Meetings and Policies: Facilitate community meetings, contribute to policy development, and support the overall mission of the clubhouse by working collaboratively with staff and members., • Develop Community Partnerships: Identify and cultivate relationships with local organizations and community resources to acquire referrals while expanding the support network available to clubhouse members. Coordinate with partners to secure resources, and enhance engagement opportunities. Represent Lantern House in community meetings and events, actively promoting the clubhouse's mission. Regularly communicate with community partners to maintain strong relationships, assess new opportunities, and align mutual goals that benefit clubhouse members and foster community integration. Other regular responsibilities: • Staff use the Clubhouse environment to develop relationships whereby members experience themselves as valued participants in the Clubhouse community, • Engage members and work alongside members in carrying out these responsibilities., • Engage members through encouragement, appreciation for their help, and a focus on abilities, while allowing for and accepting limitations., • Actively promote the development of members’ aspirations regarding Clubhouse participation, employment, education, housing, and social involvements., • Respond to needs and problems of members with practical guidance and advice geared toward realizing aspirations, cooperation with others, and community integration., • Manage and participate with members in Clubhouse programs providing opportunities for social and recreational activities., • Engage cooperatively with other staff and members in developing Clubhouse policies and in advancing the purposes and welfare of the Clubhouse as a whole., • Assume responsibility for Clubhouse Units while developing new projects and methods to enhance unit functioning. Oversee the daily operations and management of the assigned unit including activities and goals, • Manages all aspects of the assigned unit; including but not limited to, assisting members with meal planning and meal preparation, food shopping, food ordering and overseeing appliance maintenance or repairs, assisting members with clubhouse maintenance and cleaning, assistance with computer skills and monthly newsletter, and other tasks as assigned, • Provides case management; maintain caseload, provides outreach to members, including crisis intervention/prevention Qualifications/Basic Job Requirements: • Associates Degree or High school Diploma with 2 years' experience in mental health field Bachelor’s Degree preferred, • Non-clinical community approach; Prior non-clinical experience working with persons with mental illness is a preferred but not required, • Highly developed communication and organizational skills;, • Must be proficient in Microsoft Word, Excel, Google Sheets, Google Docs, Slack, • Must be able to manage multiple fast pace environment, with strong follow-through, • Be flexible in order to complete the necessary work of the Clubhouse including coverage of holidays, weekends, social activities and other special events, • Must provide absence coverage for employment unit when needed. Scope of Responsibility & Positions Supervised: • Responsible for the financial operations of the assigned unit under the direction of the Program Director, • May supervise volunteers Special Working Conditions: • Some Saturdays work required, • Program is opened on all holidays, • Three weeks clubhouse training at certified training base outside of New York State Approvals: SVP: _________________________ Date: ____________ EVP: ____________________________________________ Date: ____________

Job Description Position Title: Operations Associate Location: South Hackensack, NJ Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re an operations person who loves to keep things organized, not afraid to roll up your sleeves and can adapt to all situations in a positive way, we want to hear from you! The Operations Associate is essential to the efficient operation of the South Hackensack warehouse, which serves Goodwill New York / New Jersey’s fleet of retail stores, outlets, and donation centers. The Operations associate contributes to the safe and efficient transport, handling, and storage of donated goods and supplies. They perform duties to achieve organizational, team and personal goals that are measured through revenue and process integrity. They act as a Brand Ambassador through their actions, exemplifying Goodwill NYNJ core values. The Awesome Things You’ll Do • Safely operate all power equipment to execute daily responsibilities., • Ensure all product containers (crates, bins, pallets) from stores and donation centers are placed in the offload zone in the designated area., • Review incoming material to ensure that the contents are appropriately labeled., • Report any findings to leadership for review and partner with leadership to clarify labels when needed., • Ensure that all store requests for equipment, products and supplies are staged accurately in the grids., • Assist drivers with the loading and unloading of trucks, ensuring the accuracy of cargo sent/received., • Adhere to established trash schedule to facilitate the timely turnaround of equipment to go back into circulation., • Assist Ecommerce department with inventory movement from the dock to Ecommerce shipping area., • Transfer books/media received from stores and donation centers into gaylords for Salvage., • Complete detailed list of shipment goods in the form of a receipt for Salvage vendor or their agent at the time of goods pick-up., • High School Diploma or equivalent required., • Warehouse experience preferred., • Forklift operating license preferred., • Strong communication/listening skills., • Superior oral and written communication skills, • Must be able to work a flexible schedule (including some weekends), • Must be able to execute multiple tasks in a fast-paced environment., • Proposed hiring at $18/hr, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Job Description GOODWILL GREATER NEW YORK AND NORTHERN NEW JERSEY Position Title: Career Services Manager - Workforce 1 Location: 400 E. Fordham Rd., Bronx, NY 10458 Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a nonprofit leader passionate about challenging the status quo, loves bringing the right people together to operationalize strategy for the good of others, and believes in the power and potential of people, we want to hear from you! We’re on the hunt for our next Career Services Manager. The Career Services Manager (CSM) serves as the point person for overseeing and coordinating career development services and initiatives within the Workforce1 Career Center. The Awesome Things You’ll Do • Oversee the assigned team of Career Advisors across the three Bronx Workforce1 Career Centers., • Ensure that quality service is provided to identify, engage, assess and support clients in need of career development and support in order to achieve employment outcomes., • Explain and interpret funder rules, regulations, policies and procedures for staff. • Interpret performance data and set achievable outcomes for their teams and to pivot when there are issues., • Manage the day-to-day functions of the career services division to ensure that career services are effectively serving customers and stakeholders. • Develop and/or modify work plans, methodologies, and procedures; determine work priorities and develop work schedules to ensure adequate coverage and completion of work., • Provide work instruction and assist career advisors with difficult and/or unusual assignments., • Ensure career advisors that are adequately trained on the tools, processes and tasks needed to achieve performance metrics., • Set performance goals for career advisor in alignment with achieving 3100 placements annually; including goals for outreach, engagement, workshops, trainings, assessments and re-engagement. Our Must Haves -B.A. or B.S. degree required along with at least one to two years’ experience providing career navigation, case management, vocational counseling, or employment services. • At least 3 years’ experience in a leadership role, preferably in career services, human resources, or related fields., • Experience managing and motivating teams, setting goals, and providing guidance and support to team members., • In-depth knowledge of career development theories, job market trends, and employment strategies., • Excellent communication skills: communicate clearly, listen actively, and convey information and feedback effectively. among team members., • Proven ability to build and maintain relationships with clients, employers, alumni, and other stakeholders., • Experience in program development and implementation to meet the career services goals of the organization., • Strong proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential for report generation and data analysis., • Prior experience preferred in working with individuals receiving public assistance, Veterans, people with disabilities and older populations., • An understanding of the special needs of an economically and socially disadvantaged population., • Superior oral and written communication skills., • Proven ability to work with diverse populations., • Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution., • Highly effective problem-solving and follow up skills., • Ability to focus deadlines and details., • Excellent networking skills., • Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality. What We Offer • Proposed hiring range of $65,000 to $70,000., • Generous paid time-off policy to use when you need it., • Health, wellness and financial resources to help you achieve our personal goals., • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance., • Retirement matching programs and contributions., • Transit and commuter benefits. You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Position Title: Pre-ETS Skills Trainer Department: New Jersey Program & Services Reports To (Title): Coordinator of Transition 2716 Position Type: Entry-Level (3 yrs experience or less) Supervising Staff: Yes General Purpose: In a few brief sentences summarize the primary duties and responsibilities. Provide real life work skills to students enrolled in Pre-Employment Transition Services that will help them connect school experiences to real life work activities; provide workplace tours to learn about work skills and employer expectations; complete a task analysis at the internship site; provide coaching at work-based learning experience sites/internships to qualified Pre-ETS participants; job shadow onsite; provide feedback and assessment of student performance; develop innovative techniques to teach work skills, train students, and improve work performance; to assist students with gaining the career readiness and work skills necessary to determine future vocational goals. Essential Functions: Describe the duties that define the core responsibilities of the job. · Assist the Career Education Instructor and the Internship Developer with the placement of students into appropriate internship opportunities. · Provide intensive on-the-job training at internship sites, utilizing a person-centered approach, to students participating in Pre-Employment Transition Services. Coordinate with NJTIP@Rutgers to train students on public transportation to get to/from work-based learning sites. Provide ongoing coaching to help increase work skills, develop appropriate vocational goals and problem solve issues that may arise at the internship site. Complete and keep track of task analysis for the purpose of training students. Complete all required documentation, progress notes and monthly Pre-ETS student reports in a timely manner. All progress notes need to be completed weekly. Perform case management services as needed, to include linking the student with other service providers or community resources such as: recreation, education, transportation or leisure, in order to further enhance the student’s integration into the community. Train other staff at internship site; including co-workers and supervisors on how to best work with the interns. · Educate students about how working may impact other benefits that they may currently be receiving. Connect students to Benefit Counseling Services as needed. Contact DVRS & other referral agencies and provide updates on students as needed. Complete and submit weekly and monthly reports. Enter student information into Foothold Awards system. Communicate with referral sources DVR, CBVI and private funders as per the funder communication follow-up procedure. Attend all rehab and staff meetings as required. Able to facilitate a minimum of 1 evening group and 1 weekend group for up to 1 hour bi-weekly. Become familiar with CARF regulations. Complete Working papers and ADP application Assure that services provided and documentation maintained is CARF compliant. If the Skills Trainer is fluent in another language, may be asked to translate on behalf of rehab - consumers as needed. (Other duties and assignments as may be assigned at the sole discretion of the employer) Qualifications: Describe the minimum educational and experience requirements/preferences. BA/BS preferred. AA Degree in human services field from an accredited college. ( Or a minimum of 2 years working with PWD and HS Diploma) Must have a valid NJ driver’s license and pass license check. Must be willing and able to use private transportation to travel to internship sites throughout Northern NJ on a weekly basis. Skills Required: Describe the minimum skills required or preferred Intermediate Word, Excel and Outlook preferred Excellent verbal and written communication skills required · Must be able to prioritize and multi-task · Navigate and negotiate through difficult situations Ability to communicate with all levels of employees Navigate and negotiate through difficult situations Ability to communicate with all levels of employees Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. • Provide metrics where possible., • Level of supervision received., • This position does not supervise others but must work effectively as a partner with the job developers and other rehab staff. Special Working Conditions: Describe unusual working conditions or environmental factors., • Skills Trainer works in the community in addition to at the main office., • Conditions at employer locations may vary. Coaching may need to occur overnight, in factories or warehouses with extreme heat or cold conditions; may need to climb ladders to reach employee job site. Worksites may be loud, dusty or cluttered.

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re passionate about working with employers looking for talent, challenging the status quo, love removing barriers to employment for others, believe in the power and potential of people, we want to hear from you! We’re on the hunt for our next Senior Sales Account Manager to lead the Account Manager team. This player - coach will be responsible for establishing and growing relationships with employers, securing job orders to fulfill the employment needs of the Bronx community. This leader will bring their sales and relationship management expertise to the team and support the other Account Mangers in reaching their goals. The Awesome Things You’ll Do • Lead the Account Management team focused on developing employer relationships and bringing in employment opportunities., • Coach, manage, develop team to work together, share best practices and perform, • Work with the center leadership team to develop strategies to engage new employers to identify and fill vacant positions, • Develop a repository of job orders, engaging new and existing businesses throughout the borough, • Develop feedback mechanisms for the team to understand employer hiring needs including surveys, check ins and engaging in employer networks to ensure the needs of employers and industry are met, • Build connections between the Account Manager and Career Navigator team to ensure clients are effectively assessed and employer matching is effective, • Lead initiatives and measurement to ensure all job seekers receive excellent customer service, • Track and analyze all intake, assessment, referral and relevant data in funder and internal systems, • Develop labor market research and employer member organizations to drive and cultivate new business, • Work closely with interdisciplinary team to drive marketing materials that reflect employer needs and recruit viable job seekers, • Attend offsite events and training as needed Our Must Haves • B.A. or B.S. degree required along with at least three to five years' experience providing career navigation, case management, vocational counseling, or employment services., • Prior experience and demonstrated success in leading employer engagement and fulfilling job orders exceeding 1,000 placements., • Experience leading teams including hiring, training and managing performance, • Demonstrated ability to engage in employers in sectors with high-demand and growth, • Ability to utilize labor market information and employer network to drive and expand on portfolio of employers, weekly, • An understanding of the special needs of an economically and socially disadvantaged population., • Superior oral and written communication skills, • Proven ability to work with diverse populations, • Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution, • Highly effective problem-solving and follow up skills, • Ability to focus deadlines and details, • Excellent networking skills, • Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality What We Offer • Proposed hiring range of $58,000 to $65,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to