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Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Position Title: Administrative Engagement Coordinator / Location: Lantern House Clubhouse Generalist Reports To: Clubhouse Director Cost Center: 54031 General Purpose: The Administrative Engagement Coordinator supports the Clubhouse by providing administrative services, fostering community engagement, and enhancing clubhouse operations. The role involves assisting with case management, overseeing administrative functions, and supporting internal and external communication. Working in partnership with members, the coordinator helps to ensure efficient day-to-day operations and positive member engagement within a Clubhouse International accredited setting. Essential Functions: • Member Engagement: Build relationships with clubhouse members, encouraging participation and engagement in all clubhouse activities. Support members in their pursuits, including employment, education, housing, and social involvement, while fostering an inclusive, empowering community environment., • Administrative Coordination: Manage documentation, maintain accurate records in electronic health systems, and assist members with social service needs, including financial, medical, and housing., • Event and Program Management: Organize and coordinate events, workshops, and social activities, ensuring effective communication and engagement with members., • Internal and External Communication: Create and distribute newsletters, manage social media, and develop promotional materials using Canva, Microsoft Office Suite, and Adobe software to enhance member and community engagement., • Case Management and Outreach: Provide case management, maintain a member caseload, and conduct outreach for consistent member engagement, including crisis intervention and prevention as needed., • Clubhouse Environment and Unit Responsibilities: Oversee assigned clubhouse units, ensuring smooth operations and member engagement in daily tasks. This includes meal planning, food shopping, appliance maintenance, computer assistance, and newsletter creation., • Community Meetings and Policies: Facilitate community meetings, contribute to policy development, and support the overall mission of the clubhouse by working collaboratively with staff and members., • Develop Community Partnerships: Identify and cultivate relationships with local organizations and community resources to acquire referrals while expanding the support network available to clubhouse members. Coordinate with partners to secure resources, and enhance engagement opportunities. Represent Lantern House in community meetings and events, actively promoting the clubhouse's mission. Regularly communicate with community partners to maintain strong relationships, assess new opportunities, and align mutual goals that benefit clubhouse members and foster community integration. Other regular responsibilities: • Staff use the Clubhouse environment to develop relationships whereby members experience themselves as valued participants in the Clubhouse community, • Engage members and work alongside members in carrying out these responsibilities., • Engage members through encouragement, appreciation for their help, and a focus on abilities, while allowing for and accepting limitations., • Actively promote the development of members’ aspirations regarding Clubhouse participation, employment, education, housing, and social involvements., • Respond to needs and problems of members with practical guidance and advice geared toward realizing aspirations, cooperation with others, and community integration., • Manage and participate with members in Clubhouse programs providing opportunities for social and recreational activities., • Engage cooperatively with other staff and members in developing Clubhouse policies and in advancing the purposes and welfare of the Clubhouse as a whole., • Assume responsibility for Clubhouse Units while developing new projects and methods to enhance unit functioning. Oversee the daily operations and management of the assigned unit including activities and goals, • Manages all aspects of the assigned unit; including but not limited to, assisting members with meal planning and meal preparation, food shopping, food ordering and overseeing appliance maintenance or repairs, assisting members with clubhouse maintenance and cleaning, assistance with computer skills and monthly newsletter, and other tasks as assigned, • Provides case management; maintain caseload, provides outreach to members, including crisis intervention/prevention Qualifications/Basic Job Requirements: • Associates Degree or High school Diploma with 2 years' experience in mental health field Bachelor’s Degree preferred, • Non-clinical community approach; Prior non-clinical experience working with persons with mental illness is a preferred but not required, • Highly developed communication and organizational skills;, • Must be proficient in Microsoft Word, Excel, Google Sheets, Google Docs, Slack, • Must be able to manage multiple fast pace environment, with strong follow-through, • Be flexible in order to complete the necessary work of the Clubhouse including coverage of holidays, weekends, social activities and other special events, • Must provide absence coverage for employment unit when needed. Scope of Responsibility & Positions Supervised: • Responsible for the financial operations of the assigned unit under the direction of the Program Director, • May supervise volunteers Special Working Conditions: • Some Saturdays work required, • Program is opened on all holidays, • Three weeks clubhouse training at certified training base outside of New York State Approvals: SVP: _________________________ Date: ____________ EVP: ____________________________________________ Date: ____________

Job Description Position Title: Sales Specialist Department: Retail Reports To (Title): Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: NO • For a limited time you will receive a $500 signing bonus after 90 successful work days PLUS earn weekly bonuses for meeting your store goals* (Offer available in select locations) General Purpose: The Sales Specialist is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, serving as a “Goodwill Ambassador” by promoting our mission and values of the organization. The Sales Specialist is expected to role model Goodwill values in all actions and interactions in order to create a positive customer-centric experience. Essential Functions: · Meet and exceed customer expectations and drive positive sales growth and Brand experience. · Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador. • Confidently give advice to customers based on fashion trends and individual style., • Greet customers at the point of entry communicating social distancing protocol to be observed while in store., • Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation., • Capture customer data utilizing Company tools and Point of Sale system for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities., • Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines., • Maintain Brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers., • Execute efficient and effective handling of all merchandise from raw donation production., • Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues. Customer Service: · Verbally great customer and offer assistance within 30 seconds. · Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes. · Offer customer a shopping cart or basket while in the store. · Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor. · Answer the phone in a professional manner. Sales Floor Replenishing (Pushing and Placing): a. Push racks, carts and totes of product to the sales floor and place product onto fixtures. If stationed on the register: · Greet all customers with a warm greeting, a smile, eye contact, positive attitude. Promote the Goodwill Rewards program, Round Up program, and discuss our Mission. · Thank each customer for their purchase, hand them the receipt, invite them back to the store · Keep register area clean and free of clutter. If stationed at point of entry as the Social Distancing greeter: · Provide social distancing/one way traffic guidelines, promotional greeting and offer a sanitized shopping cart/basket when requested. · Allow up to the maximum amount of occupancy in the store at a time by counting each customer as they come in. Once the maximum is reached only allow a new customer in when one exits. The maximum occupancy will be posted and reiterated by the opening manager. · Informs the customer that masks are required to be worn at all times while in store. · When a new customer is allowed entry into the store the greeter will sanitize the shopping cart/ basket to provide to the customer. Activities are subject to change to meet business needs with management approval. Qualifications: The following qualifications are required: · Minimum 1+ year experience in retail sales or customer service required. · High School Diploma, equivalent or combination of education and relevant experience required. Skills Required: • Proven ability to drive and exceed individual and store results., • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with different customers., • Strong interpersonal and communication skills with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays., • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. In addition to the functions described above, this role may include other responsibilities and duties as assigned on occasion, based upon Goodwill NYNJ needs or requirements. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. WORKING ENVIRONMENT: · Material and equipment used: Computers, faxes, copiers, phones. · Travel requirements: minimal · Hazardous exposure category: Place an “X” in the appropriate category for the role: I. __X___ involves an inherent potential for contact with blood, body fluids or tissues. Appropriate protective measures are required for every employee engaged in Category I tasks. II. __________ Involves no exposure to blood, body fluids, or tissues, but potential exposure in usual work. Employees performing Category II tasks don’t need to wear protective equipment, but they should be prepared to put on protective equipment on short notice. III. __________ involves no exposure to blood, body fluids, or tissues, although situations can be hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids. PHYSICAL REQUIREMENTS LIFTING REQUIREMENTS- Place an “X” in the appropriate level for the role. Our Vaccination Policy Beginning August 13th for Good Temps employees, volunteers and interns who work in residential and congregate settings, and beginning August 27th otherwise, all Mission Services and Administrative employees, volunteers, interns, contractors, and visitors to any Mission- related or Admin location in NY or NJ are required to provide either one-time proof of vaccination, or weekly proof of a negative COVID-19 test in order to be able to continue to work. All unvaccinated employees, volunteers, interns, contractors and visitors MUST wear masks. Employees, volunteers, interns, contractors, and visitors must be fully vaccinated in order not to have to present weekly proof of negative testing. However, if an individual has one dose by August 13th, 2021 or August 27"., 2021, depending on their program, they do not need to submit weekly proof of negative testing as long as proof of the second dose, if needed to complete vaccination, is provided within one (1) month (30 days). If no proof is provided, weekly testing will be required once that month elapses.

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a nonprofit leader passionate about challenging the status quo, love bringing the right people together to operationalize strategy for the good of others, and believe in the power and potential of people, we want to hear from you! We’re on the hunt for our next Assistant Director (AD), Job Seeker Services and Candidate Experience. This individual is responsible for supervision and oversight of the Career Navigator team. As a member of the site leadership team, the AD will ensure job seekers are supported in the search and ultimately find employment. This player-coach position has the opportunity to support thousands of community members and make a difference in the Bronx! The Awesome Things You’ll Do • Supervise the Career Navigator team to ensure job seekers are assessed and efficiently matched to available job orders, • Provide operational oversight to ensure all assessment and matching processes connect job seekers to employer needs, • Coordinate with the team to develop strong assessment processes to identify skills and training needs in a high-volume, fast paced environment, • Work closely with the Community Partnership Manager to develop marketing materials and source candidates for high volume service model, • Develop and monitor strategic goals and KPI’s related job seeker assessment, • Utilize data to drive quality improvements to client experiences and to impact referral to placement ratios, • Track, monitor and evaluate all relevant data in funder and internal systems Our Must Haves • B.A. or B.S. degree required along with at least one to two years’ experience providing career navigation, case management, vocational counseling, or employment services., • Experience leading teams including hiring, developing and managing performance., • Prior experience preferred in working with individuals receiving public assistance, Veterans, people with disabilities and older populations., • An understanding of the special needs of an economically and socially disadvantaged population., • Superior oral and written communication skills., • Proven ability to work with diverse populations., • Exceptional interpersonal skills, including active and reflective listening, and motivational. interviewing, authentic communication, and conflict resolution., • Highly effective problem-solving and follow-up skills., • Ability to focus on deadlines and details., • Excellent networking skills., • Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality What We Offer • Proposed hiring range of $70,000 to $75,000, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to