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Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Key Holder Department: Retail Reports To (Title): Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: Yes No • For a limited time, you will receive a $500 sign-on bonus after successfully completing your introductory 90-day period. PLUS earn weekly bonuses for meeting your store goals* General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Essential Functions: Describe the duties that define the core responsibilities of the job. • Partner with sales specialists and store associates to improve overall customer and donor experience, achieving sales goals and KPIs., • Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies., • Manage customer flow to ensure the best possible experience and that every customer is engaged., • Lead by example by setting the standard to deliver excellent service to customers., • Drive partnership on the selling floor between sales specialists and store associates., • Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development., • Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. Partner with the Store Manager where necessary., • In absence of the Store manager, responsible for executing all operations., • Possess a strong understanding of the business and effectively communicate needs and ideas to elevate the business., • Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation., • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations., • Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient., • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times., • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction., • Enforce and support Store Manager in holding team accountable to Company policies and procedures., • Additional duties as required. Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. Overall responsibility of the store and day to day operations as mentioned above. In addition, the Key Holder will support the store leadership team with employee relations issues as designated. • Report all employee relation issues in a timely and effective manner, partnering with the Store Manager and HR when necessary., • Assist the Store Manager to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates., • Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development., • Assist in ensuring the integrity of staff’s time and attendance., • Ensure Dress Codes and Uniforms are always professional, reflective of Brand image and always adhered to., • Enforce of all company policies and procedures, standards of operations and support leadership team. Benchmarks: Describe the minimum benchmarks. The following benchmarks must be meet as follows: Customer Service: • Verbally great customer and offer assistance within 30 seconds., • Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes., • Offer customer a shopping cart or basket while in the store., • Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor., • Answer the phone in a professional manner. If stationed on the register: • Greet all customers with a warm greeting, a smile, eye contact, positive attitude ask each customer if they are a Goodwill Rewards Member, if not, discuss benefits and offer to enroll the customer ask each customer to Round Up their purchase and discuss our Mission., • Thank each customer for their purchase, hand them the receipt, invite them back to the store, • Keep register area clean and free of clutter. • Round Up goal = 43% If requested to work production, the benchmarks are as follows: Empty Z rack = 15 min (85 pieces) Empty grey cart of wares = 15 min (35 pieces) Empty grey cart of shoes = 15 min (35 pieces) Sort: 1 blue bin = 1 hour Hang: 2 racks = 1 hr (170 pieces) Tagging: 15 min per z rack (4 z racks an hour, 340 pieces) Wares: 1 hour = 2 grey cart of wares (70 pieces/hr) Shoes: 1 hour = 2 grey cart of shoes (70 pieces/hr) Textiles: 2 hours = 1 complete rack of textiles Benchmarks are subject to change to meet business needs with management approval. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: • Minimum 1+ year experience in retail store supervisory required., • High School Diploma, equivalent, or combination of education and relevant experience required. Skills Required: Describe the minimum skills required or preferred • Proven ability to drive and exceed individual and store results., • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with different customers., • Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays., • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. • See Attached Physical Demand Analysis

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description THRIFT STORE SALES SPECIALIST The Role / General Purpose: The Thrift Store Sales Specialist delivers excellent customer service, restocks and replenishes merchandise, and supports Goodwill’s mission. They assist customers, process transactions, maintain store cleanliness, and ensure a positive shopping experience. This role also includes enforcing store policies and supporting daily operations. About Goodwill NYNJ: At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse. Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community. Job Responsibilities: • Greet and assist customers promptly., • Support donors as needed and direct them to the designated donation drop-off area., • Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards., • Promote Goodwill’s Rewards and Round-Up programs., • Process sales transactions quickly and accurately., • Resolve customer concerns and escalate issues as needed., • Maintain a clean and organized sales floor, fitting rooms, and checkout area., • Follow store policies, including safety guidelines and occupancy limits when required., • Operate the register and thank customers for their purchases., • Monitor store entry and enforce safety measures if assigned. Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 8:00pm. Health & Safety Guidelines: This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management. Benefits: Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week: • Incentives: Biweekly bonuses for achieving performance targets., • Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits, • Tuition Reimbursement Assistance, • Medical, Dental, Vision & Voluntary Insurance Offerings, • Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave., • Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones., • $500 employee referral bonus.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description THRIFT STORE ASSOCIATE The Role / General Purpose: This is a fast-paced production role responsible for receiving donations and preparing them for sale. The role includes sorting, tagging, pricing, and preparing merchandise for the sales floor. The position requires the ability to stand for extended periods and to lift, push, and pull up to 50 pounds while working with a high volume of inventory. Maintaining stockroom organization, ensuring quality control, and following safety standards are essential to success in this role. About Goodwill NYNJ: At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse. Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community. Job Responsibilities: • Sort, grade, and inspect donations (textiles, housewares, electronics, shoes, and accessories) for quality and condition., • Tag and price merchandise according to company standards, meeting production goals per hour)., • Prepare items on rolling racks and carts for transport to the sales floor, meeting company standards for full fixtures., • Organize and separate items for e-commerce and clearance departments, accurately labeling all goods, • Follow safety procedures and operational guidelines to maintain a clean and secure work environment., • Provide excellent customer and donor service, including accepting donations, issuing receipts, and ensuring the donation area remains neat and organized when needed., • Support Goodwill’s mission by maximizing efficiency and productivity in daily tasks., • Perform other duties as assigned to support the store team and broader organizational goals. Schedule Requirements: Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00am to 9:00pm. Health & Safety Guidelines: This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management. Benefits: Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week: • Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits, • Tuition Reimbursement Assistance, • Incentives: biweekly bonuses for achieving performance targets., • Medical, Dental, Vision & Voluntary Insurance Offerings, • Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave., • Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones., • $500 employee referral bonus.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Assistant Store Manager Department: Retail Reports To (Title): Retail Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure thedelivery of outstanding service to all customers. She/he will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable. Essential Functions: Here are the duties that define the core responsibilities of the job. -Operate in accordance with the established hours of business and is properly staffed -Ensure that general conditions of store meet high standards at all times -Ensure performance standards and goals are met regularly -Control and minimize store expenses -Maintain a supply of cash and change sufficient to meet daily business needs -Ensure that the premises are at all times safe for customers and employees -Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance -Schedule interviews, and recommend hiring of store employees -Conduct initial training, recurrent training, or training in new skills, policies, or procedures -Assist store manager with employee performance evaluation and discussion -Assist store manager to recommend raises for employees -Enforce corporate personnel, loss prevention and operational policies and procedures -Investigate and resolve employee complaints, grievances, or conflicts -Ensure that employees accurately and properly record all hours worked -Process, price, tag, hang, and display merchandise to maximize sales -Recommend ways to increase sales, efficiency -Develop and expand local donor base -Establish and monitor sound cash-handling procedures consistent with company policy -Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required -Answer employees’ questions as to policies, procedures, etc. -Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems -Ensure that the store is adequately but not excessively stocked with merchandise at all times -Organize back-room production area to optimize merchandise output -Ensure that employees have been trained in and are complying with security policies and procedures -Train employees on loss prevention policies -Establish and monitor sound cash- handling procedures consistent with company policy -Train employees on loss prevention policies -Ensure timely bank deposits either personally or by higher management -Maintain excellent cleanliness of the store, including restrooms, donation center, and back room -Ensure safety and security of store assets and premises -Conduct employee bag and locker checks regularly -Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests -Prepare and review banking documents, such as, deposit slips, and compare to store reports -Prepare, review and/or approve sales reports, invoices, donor logs, cash reports, petty cash and -Responsible for payroll reconciliation in the absence of the Store Manager. Qualifications: Describe the minimum educational and experience requirements/preferences. -Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing -Undergone two (2) years of supervisory experience and two (2) years of retail experience -Experience with supervision and training direct reports in all aspects of store operations -Must be able to work flexible hours Skills Required: Describe the minimum skills required or preferred -Outstanding organizational skills -Ability to calculate amounts -Working knowledge of computers and Microsoft Office applications Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. -Directly supervises sales people, and production staff. -Reports directly to retail manager Special Working Conditions: Describe unusual working conditions or environmental factors. -The work environment is mostly indoors. Donated goods may be at times dusty or soiled. -May be required to wear Personal Protective Equipment.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Operations Associate Department: Retail Reports To (Title): Warehouse Operations Manager Position Type: FLSA - Non-Exempt Supervising Staff: No General Purpose: In a few brief sentences, summarize the primary duties and responsibilities. The Operations Associate is essential to the efficient operation of the South Hackensack warehouse, which serves Goodwill New York / New Jersey’s fleet of retail stores, outlets, and donation centers. The Operations associate contributes to the safe and efficient transport, handling, and storage of donated goods and supplies. They perform duties to achieve organizational, team and personal goals that are measured through revenue and process integrity. They act as a Brand Ambassador through their actions, exemplifying Goodwill NYNJ core values. Essential Functions: Describe the duties that define the core responsibilities of the job. • Ability to safely operate all power equipment to execute daily responsibilities., • Ensure all product containers (crates, bins, pallets) from stores and donation centers are placed in the offload zone in the designated area. • Review incoming material to ensure that the contents are appropriately labeled. Report any findings to leadership for review and partner with leadership to clarify labels when needed. • Ensure that all store requests for equipment, products and supplies are staged accurately in the grids. • Assist drivers with the loading and unloading of trucks, ensuring the accuracy of cargo sent/received. • Adhere to all Safety and Loss Prevention policies and procedures., • Responsible for reporting all incidents of property loss (equipment, product etc.) to the Director of Logistics and VP of Asset Protection. • Maintain safe work conditions at all times. Responsible for reporting all safety hazards, potentially hazardous conditions, and unsafe practices to the Director of Logistics and Director of Health and Safety. • Ensure that all hazardous materials are stored properly in accordance with safety Guidelines. • Responsible for ensuring that all power equipment is fully functional prior to each use. Report any findings to the Warehouse Operations Manager and/or Director of Logistics immediately. • Attend and actively participate in all required safety training, drills and exercises., • Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission. • Adhere to established trash schedule to facilitate the timely turnaround of equipment to go back into circulation. • Assist Ecommerce department with inventory movement from the dock to Ecommerce shipping area. • Transfer books/media received from stores and donation centers into gaylords for Salvage. • Complete detailed list of shipment goods in the form of a receipt for Salvage vendor or their agent at the time of goods pick-up. Completed documents are to be immediately submitted to the Director of Logistics. • Responsible for ensuring the cleanliness of areas in which daily duties are performed. This includes but is not limited to picking up all items on the floor after completion of your task in each area, sweep and dispose of broken/dropped items immediately upon identifying them and check for and discard all debris/trash in the warehouse parking lot as assigned. • Responsible for ensuring the safety of areas in which daily duties are performed, ensuring that equipment/bales are stacked safely, all driveways/walkways are free and clear of obstructions and all doorways/dock doors are fully passable. • Be a Brand ambassador by providing excellent customer service in all interactions with customers, donors and vendors. • Adhere to break schedule as provided to ensure appropriate coverage to minimize impact to productivity and safety. • Perform other related duties, as assigned. Qualifications: Describe the minimum educational and experience requirements/preferences. Who You Are • High School Diploma or equivalent required., • Warehouse experience preferred., • Forklift operating license preferred., • Must be able to work a flexible schedule (Mon-Sat)., • Must be able to execute multiple tasks in a fast-paced environment., • See Attached Physical Demand Analysis Approvals: Employee: Date: Print Signature Direct Supervisor: Date: Print Signature District Manager: Date: Print Signature Vice President: Date: Print Signature

Job Description E-Commerce Shipping & Fulfillment Associate General Purpose: To ship our sold goods from our ecommerce department in a safe and timely manner. Essential Functions: • Prepare and ship customer’s orders following quality, packing and shipping standards., • Directly involved in daily outgoing shipping department activities to ensure accuracy, completeness and conditions of shipments., • Communicate with supervisors if an error arises in a timely manner., • Maintains safe operations by adhering to safety procedures and regulations., • Ability to work independently and within a collaborative team environment., • Organized and efficient work style., • May need to lift up to 50lbs., • Create return labels and correct shipping errors., • Monitor packaging material supplies and create forms for new supplies to be restocked., • Shred provided cardboard to create eco-friendly packaging., • Receive & restock incoming supplies., • Additional duties as required. Qualifications / Basic Job Requirements: • Ability to read and write English., • Minimum high school diploma., • Knowledge of how to use pallet jacks and other warehouse equipment., • Previous shipping experience preferred., • Ability to deal with change and work in a dynamic environment. Scope of Responsibility & Positions Supervised: Able to work under minimal supervision and alternate between tasks as directed. Special Working Conditions: Duties will be performed in an industrial warehouse environment with varying noise levels & temperatures. This job requires you to stand/move for long periods of time.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description THRIFT STORE DONATION ATTENDANT The Role / General Purpose: As a Thrift Store Donation Attendant at Goodwill, you will be the first point of contact for donors, ensuring a smooth and organized donation process. Your role includes receiving, assessing, and sorting donations while maintaining a clean and safe work environment. This hands-on position requires strong customer service skills, attention to detail, and the ability to lift, push, and pull up to 50 pounds. You will play a key role in handling inventory efficiently and ensuring compliance with Goodwill’s policies. About Goodwill NYNJ: At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse. Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community. Job Responsibilities: • Greet donors warmly and assist with unloading donations., • Address donor questions about Goodwill, its mission, and donation guidelines., • Keep accurate records of donor counts and volume; submit daily to supervisors., • Assess, sort and price donations according to Goodwill’s guidelines., • Provide tax receipts upon request and thank donors for their contributions., • Maintain a clean, organized, and safe donation area inside and outside., • Follow safety procedures, including proper lifting techniques and equipment handling., • Assist with loading and unloading trucks as needed., • Operate a pallet jack to move donations (Certification is preferred, training is provided), • Represent Goodwill professionally with excellent customer service., • Adapt to changing tasks in a fast-paced environment and perform other duties as assigned., • Perform other duties as assigned to support the store team and broader organizational goals. Schedule Requirements: Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 9:00pm. Health & Safety Guidelines: This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management. Benefits: Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week: • Incentives: Eligible to earn incentives for achieving performance targets., • Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits, • Tuition Reimbursement Assistance, • Medical, Dental, Vision & Voluntary Insurance Offerings, • Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave., • Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones., • $500 employee referral bonus., • Retirement Plans: 403(b) with up to 4% employer match after 1 year of service.

Job Description POSITION TITLE: Outlet Customer Service Associate REPORTS TO: Store Manager Our Mission Goodwill Industries empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The first Goodwill in the New York Metropolitan area originated in Brooklyn in 1915. Over 100 years later, we’re helping more than 45,000 people a year — through our 40 stores and 57 programs - to more fully and independently participate in society. Overview The Outlet Customer Service Associate is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, is customer engaged to create a positive customer-centric experience. The Outlet Customer Service Associate is expected to role model Goodwill’s mission and CARE service behaviors in all actions and interactions in order to create a positive Customer First experience. Key Responsibilities · Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation. · Engage all customers and donors, providing best in class customer experience. Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador. · Be knowledgeable of POS policies and procedures and demonstrate a professional ability to answer customer inquiries regarding the Outlet and its merchandise. · Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. (This includes ensuring items are checked out with accuracy; cart checking, ect.) · Capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities · Meet and exceed customer expectations, driving positive sales growth and Brand experience by modeling the CARE service model. · Follow all Loss Prevention policies, advising management of any unusual internal or external activity. · Be willing to be cross trained and assist in all departments. (This includes partnering with Outlet Specialists Team to support store goals and objectives) · Assist when needed during a Merchandise Rotation. Ensure that Outlet Atmosphere is positive and safe for all customers. (This includes crowd Control and safety enforcement) · Maintain Brand standards of a neat and organized Outlet sales floor, cash wrap, and to ensure the store is presentable for employees and always reflects the correct visual image to customers. · Collaborate with Store Leaders and Specialist Team in the execution of the Showcase program and visual expectations are met while providing best in class customer service · Performs other duties as assigned. Qualifications: • 6 months of Retail or Customer Service Experience Preferred., • High School Diploma, equivalent or combination of education and relevant experience required. Skills Required: • Proven ability to drive and exceed individual and store results. · Accuracy and attention to detail required. • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with internal and external customers · Answering incoming calls from our customer base and answering general questions. • Good verbal and written communication skills with customers, sales leadership team and colleagues., • Ability to Attends in-service related training as assigned, • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines.

Job Description Come join our team! Looking for a Community Manager with 3+ years' experience with larger properties and larger staff. The Community Director manages the apartment community as a business unit to achieve pre-determined marketing and financial results. They implement company policies in leasing, accounting, resident relations, management reports and product maintenance and appearance. The Community Director trains, supervises and motivates on-site office personnel, and directly supervises the Maintenance Supervisor and Assistant Community Director. Essential Duties include the following (other duties may be assigned): I. Financial Responsibilities Maximize Revenue and Cash Flow through: · Collection of Income · Maximize gross rent. · Minimize vacant and delinquent rent loss. · Maximize miscellaneous income items. · Minimize delinquencies through diligent pursuits of past due accounts. · Control Expenditures - Plan, schedule and control expenditures within your control to obtain products and services at minimum cost. · Authorize spending decisions within the pre-determined spending limits for budgeted and non-recurring items. · Review and approve purchase orders and payables. II. Marketing Responsibilities · Perform routine market and product analysis. · Communicate competitive rents based on survey information in order to meet or exceed budget objectives. Downward price adjustments require prior Eos approval. Upward price adjustments may be implemented based on market demand. · Generate traffic in the most cost effective manner. · Prepare market plans when occupancy and availability fail to meet period objectives. This includes all direct marketing activities as well as ensuring communication exists between local businesses and employers to make them aware of current pricing and offers. · Develop and display trailblazer and bootleg signage – the Community Director is responsible for finding bootleg locations, obtaining permission from property owners and monitoring all signage leading to the property. (Check local signage ordinances for compliance.) · Responsible for tracking and evaluating the effectiveness of advertising and making recommendations to the Regional Manager regarding changes and modifications. III. Leasing Responsibilities · Receive incoming phone calls from prospects in a professional and welcoming manner and entice them to visit the community. · Check the answering service for messages and follow up on all messages as necessary. · Visually inspect entire property (office, models, compactor, vacant units and amenity areas) daily for cleanliness and overall appearance. This can include, but is not limited to, picking up trash off the ground, operating the trash compactor, carrying cleaning supplies and / or vacuum up or down stairs to apartment homes, as well as cleaning apartments to bring to resident ready standards. · Lease apartments to qualified prospects. · Schedule move-ins in such a way as to minimize rent loss. · Escort a future resident to an apartment home and to all amenity areas. · Drive a golf cart or walk with prospects to any and all areas around the property. · Complete all necessary paperwork and verify / approve all lease files for applications prior to the acceptance of each resident. · Turn in traffic and phone recap weekly to Regional Manager. · Follow up with each visitor within 24 hours via personal phone call and send a personal note/email for them to receive within seven days of their visit. · Supervise the leasing of apartment homes. Motivate staff by helping them to establish daily, weekly and monthly goals, by rewarding good performance, and by serving as a role model salesperson and professional. IV. Customer Service Responsibilities · Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling. · Read and/or listen to resident requests/complaints. · Receive resident complaints in a calm and open manner. · Attempt to resolve problems quickly. · Carry and deliver flowers, newsletters, correspondence, etc. to residents' apartments. · Direct and maintain daily property activities in such a manner as to win and maintain the respect and goodwill of all residents. Identify and implement creative programs to offer services to residents. · Coordinate, set up, attend and clean up after resident functions (food, tables, display areas, etc.). · Use effective negotiation tactics to retain current residents in order to renew lease terms. V. Leadership Responsibilities · Motivate the staff and give consistent verbal and written feedback on a regular basis in order to continuously educate and improve staff performance. · Schedule the work of on-site staff. · Train and develop subordinates (provide on-the-job training and schedule company training). · Conduct staff meetings weekly. · Conduct Performance and Salary Evaluations in accordance with scheduled review cycles. · Hire and terminate staff according to company guidelines and policies. · Administer disciplinary action in accordance with company policy. VI. Administrative Responsibilities · Ensure that company policies and procedures are being followed by onsite staff. · Ensure timely and accurate completion and submission of forms and reports, including monthly close out, daily computer backup, and marketing surveys. · Perform budgetary planning and assist Regional Director with the preparation of the initial budget. · Regularly supervise accounts payable and receivable. · Develop and maintain key closet procedures to ensure proper control of access and security on the property. · Deliver thorough move-in presentation to new residents. VII. Direct Community Maintenance and Improvement · Maintain company standards on landscaping, curb appeal and maintenance. Monitor appearance and bring problems to the attention of the Regional Director. Attend grounds walks and follow up on items noted for the management team. · Implement a Rent Ready Policy responsible for visually inspecting the condition of vacant units, making interior upgrade decisions and maintaining an inventory of Rent Ready vacant units. · Identify and implement creative programs to increase the property value. Work with the owners to identify property goals and objectives. Be responsive and receptive to owner's needs, goals and objectives. VIII. Occasional Duties · Occasional duties as may be assigned by the Regional Director or other members of executive management. Qualifications: Education · Preferable four year degree in business, hospitality or property management. Special Skills Required · Bilingual is Preferred (Portuguese) and Encourage to Apply · Ability to effectively manage people · Ability to sustain professional image · Strong people skills · Strong organizational skills · Strong verbal and writing skills · Excellent customer service orientation . One Site Knowledge· . Assertive attitude · Effective decision making skills · Must take and pass drug screening test. Knowledge · Previous management experience in property management or related field is required, generally 3-5 years and ONEsite knowledge. Good understanding of sales and marketing concepts and ability to develop, implement, and evaluate marketing plans.

Job Description Position Title: e-Commerce Lister & Book Researcher Location: Harrison/Astoria Reports To: Director of E-Commerce & E-Recycling Cost Center: 51500 General Purpose: To assist in facilitation of the processing of merchandise through Goodwill’s E-Commerce (Online) department Essential Functions: • Conduct primary sorting and scanning of incoming books and other materials, • List titles that meet department criteria, • Pull books from inventory to ship orders on a daily basis, • Clean & Pack books with the corresponding order pack slip, • Shipping of packed orders, if assigned, • Stock listed books on the shelves following item numbers assigned to each book, • Maintain work areas clean and organized, • Additional duties as required Qualifications/Basic Job Requirements: • Minimum high school diploma, • Knowledge of computer hardware & Peripherals (printers & scanners), • Knowledge of widows operating system and Microsoft office, • Knowledge of internet search engines and E-commerce sites, • Knowledge of software to edit pictures and how to edit pictures Scope of Responsibility & Positions Supervised: Able to work under minimal supervision and produce the expected number of listings per day. Also, able to work as part of a team involved in the listing of items online. Special Working Conditions: * Duties will be performed in an industrial warehouse environment Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines. Approvals: Employee: _______________________________________ Date: ____________ Direct Supervisor/Manager: _________________________ Date: ____________ SVP: ____________________________________________ Date: ____________