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Trabajos grace en Estados Unidos

  • Front of House Team Member
    Front of House Team Member
    hace 2 meses
    $16–$25 por hora
    Jornada completa
    Manhattan, New York

    Do you love tea, people, and creating beautiful moments? We are seeking a Front Desk Ambassador to embody our brand's warmth, grace, and energy, making every guest feel welcome the moment they step in. We are a new-generation premium bubble tea brand bringing authentic tea craftsmanship to New York. Every detail in our shop reflects our belief that tea is more than a drink; it’s an experience. Your Role • Be the face of our shop by greeting guests and taking orders., • Represent our brand’s quality and culture with confidence and kindness., • Assist during busy hours and help maintain an inviting space. Responsibilities • Greet every customer with warmth and professionalism., • Handle orders accurately and efficiently., • Maintain a polished and welcoming counter environment., • Collaborate with team members for smooth operations., • Embody our brand’s aesthetic and service values., • Offer tasting samples to customers. You’re a Perfect Fit If You: • Are fluent in English (Mandarin is a strong plus)., • Have a friendly, approachable personality with a natural sense of presentation., • Care about customer experience and attention to detail., • Enjoy being part of a fast-paced, team-oriented environment., • Are reliable, positive, and motivated to grow with us., • Have prior experience in the food and beverage or hospitality industry. Perks • Competitive hourly pay & daily staff drinks., • Supportive, friendly team atmosphere., • Opportunities for advancement as we expand., • Be part of redefining modern tea culture in NYC. If you take pride in your presentation, love connecting with people, and want to be part of something stylish and meaningful, we’d love to meet you.

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  • Front of House Manager
    Front of House Manager
    hace 2 meses
    $80000–$95000 anual
    Jornada completa
    Manhattan, New York

    Job Summary We are looking for a highly personable and attentive Front of House Manager whose primary focus is the customer experience, ensuring every guest feels welcomed, valued, and completely satisfied. While your main priority is being the dedicated, visible face of our establishment, you will also be responsible for essential administrative duties, specifically staff scheduling and communication. If you are someone who genuinely enjoys connecting with people and is organized enough to manage a smooth schedule, this is the perfect role for you. Core Focus: Guest Experience (Approx. 80% of Role) Your primary duties revolve around direct customer interaction and ensuring a seamless, positive visit for all guests: • Guest Relations: Be a constant, visible presence on the floor. Greet guests warmly, manage the flow of seating, and personally check on tables throughout their meal to ensure satisfaction., • Proactive Service: Anticipate customer needs before they are voiced (e.g., offering an extra drink, clearing a small item, or noticing a slight delay)., • Issue Resolution: Handle all customer complaints or concerns immediately and effectively with empathy, grace, and professionalism, turning a potentially negative experience into a positive one., • Environment Check: Continuously monitor the atmosphere—lighting, music, cleanliness, and overall energy—making sure the environment contributes positively to the guest experience., • Staff Support: Act as a communication bridge, quickly relaying critical information, special requests, or urgent table needs to the service staff or kitchen., • Administrative and Communication Responsibilities (Approx. 20% of Role), • These duties ensure the team is prepared to deliver excellent service:, • Staff Scheduling: Create, manage, and post the weekly staff schedule efficiently, ensuring proper coverage for all shifts while controlling labor costs., • Required App Proficiency: Must be experienced and proficient in using the Sling scheduling application for all scheduling tasks., • Team Communication: Ensure the finalized schedule and any urgent shift changes are promptly posted to the designated employee group chat platform., • Time-Off Management: Review and approve/deny time-off requests based on operational needs and staffing levels., • Qualifications, • Proven Experience: Minimum of [X] years of experience in a high-volume, customer-facing role, preferably in hospitality or a similar service industry., • Sling Proficiency is a Must: Demonstrated experience creating and managing schedules using the Sling scheduling application., • Tech Savvy: Comfortable using group communication platforms (like WhatsApp, Slack, etc.) to share information with staff., • People-First Attitude: An absolute passion for customer service and a natural ability to connect with diverse personalities., • Communication Skills: Exceptional verbal communication skills; the ability to speak clearly, listen actively, and respond professionally under pressure., • Does this updated description accurately reflect the balance between customer care and administrative duties you're looking for?

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