Supportive Services Manager
hace 16 días
Houston
Job Description Position Title: Supportive Services Lead Location: 11821 East Freeway, Suite 500, Houston, TX 77029 Employment Type: Full-time, Salary, Exempt Work Mode: In-Person Reports to: Director of Community Resilience Salary: $55,000 - $65,000 Annually Why This Job Matters The East Harris County Empowerment Council (EHCEC) is on a mission to improve the quality of life for individuals and families through economic development, educational enrichment, health and wellness, and community capacity building. The Supportive Services Lead plays a pivotal role in making that mission a reality by overseeing community food distribution efforts and homelessness prevention initiatives, ensuring measurable impact in the lives of low- to moderate-income households. This role is about more than just managing programs—it’s about leading high-impact initiatives that strengthen food security, promote housing stability, and enhance service delivery through strategic planning, team leadership, and strong community partnerships. Your mission is clear: Lead the team. Improve outcomes. Empower the community. What You’ll Be Responsible For Team Leadership & Supervision • Supervise and manage the Supportive Services team, including 2 Community Engagement Navigators and a minimum of 15 food distribution volunteers per event, ensuring seamless service delivery., • Ensure 100% staff readiness by providing ongoing coaching, training, and professional development, equipping all team members to effectively execute food distribution and housing stability programs., • Lead daily operations of food distribution, case management, resource navigation, homelessness prevention, and housing stability assistance., • Develop and maintain 15 strategic community partnerships annually to expand access to critical food security and housing stability resources annually., • Plan, coordinate, and execute four (4) food distributions, ensure 1,200 households receive food assistance annually., • Implement a standardized operating procedure (SOP) for logistics, enhancing efficiency in outreach, volunteer coordination, and reporting., • Ensure 100% compliance with food safety regulations and inventory management, maintaining accurate tracking., • Provide case management to at least 20 individuals and families annually, developing personalized case management plans., • Conduct at least 20 housing needs assessments, to avoid eviction., • Implement early intervention and financial planning support to decrease eviction risks by 50% among assisted clients., • Monitor and evaluate program outcomes monthly, ensuring compliance with grant requirements., • Maintain 100% accuracy in client records, ensuring funder compliance., • Submit on time reports to funders and leadership to track program impact and service outcomes., • Resolve at least 95% of escalated client concerns within 48 hours, ensuring immediate intervention and resolution., • Develop a community feedback system, collecting and analyzing data from clients to implement one program improvement annually based on direct community input. This role is not for someone who: ❌ Prefers to work independently without team management responsibilities. ❌ Struggles with adapting to changing community needs and fast-paced environments. ❌ Avoids taking accountability for program outcomes and staff development. ❌ Is uncomfortable with public speaking, community engagement, or external partnerships. What You Bring ✅ Demonstrated experience in project management, case management, or community services, with a proven track record of achieving measurable outcomes and successfully managing teams in a human services or nonprofit setting. ✅ Background in coordinating food assistance programs, community resource distributions, state benefit programs (SNAP, Medicaid) and resource navigation services. ✅ Strong leadership and team-building skills—able to motivate, train, and develop staff. ✅ Excellent organizational and problem-solving abilities to manage multiple projects and meet deadlines. ✅ Proficiency in data entry systems and Google Suite applications for accurate reporting. ✅ Commitment to equity and serving diverse communities with compassion and cultural responsiveness. ✅ Valid Texas driver’s license and reliable transportation for community-based work. ✅ Flexibility to work evenings and weekends as needed for community engagement and outreach. What Success Looks Like First 30 Days – Learning & Orientation • Develop a deep understanding of EHCEC’s mission, values, and programs, aligning work with outreach goals and service impact., • Meet with all team members (Community Engagement Navigators + volunteers) and at least 2 strategic partners to assess current strengths, challenges, and resource opportunities., • Draft Standard Operating Procedures (SOPs) for food distribution, case management, and data tracking., • Work with Marketing to develop flyers, social media campaigns, and community engagement materials to boost program visibility., • Provide direct support to five clients, testing intake, case management, and follow-up procedures., • Secure at least two additional partnerships to expand program resources and support., • Finalize SOPs, training materials, and performance metrics, ensuring alignment with grant requirements and operational efficiency., • Organize and lead a food distribution event, ensuring 100 households receive assistance while maintaining food safety compliance., • Recruit and train 5-10 additional volunteers to enhance service efficiency. We know that great work comes from happy, supported employees. That’s why we offer: • Competitive Salary – We recognize and reward talent., • Comprehensive Benefits – 100% employer-sponsored medical, dental, and vision coverage., • Generous PTO – 30 days plus 6 health and wellness days of paid time off annually., • 401(k) Match – We match dollar-for-dollar up to 5%., • Employee Assistance Program (EAP) – Confidential support for mental health, financial counseling, and personal wellness., • Employee Snack Bar – Complimentary snacks and refreshments to keep you energized throughout the day., • Career Advancement Opportunities – Ongoing professional development, mentorship, and leadership training to support your growth., • Collaborative Culture – A culture built on collaboration, inclusivity, and shared success. Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer. EHCEC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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