Downtown Brooklyn, Brooklyn
Associate Team Leader ($18 - $20/hr):
Responsibilities:
Support the Multi-Unit Team Leader, serving as the onsite point of contact for tax office associates and clients.
Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP).
Serve as the point of contact for onsite escalated client service concerns.
Ensure clients are scheduled properly and conflicts are resolved.
Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
Lead daily huddles and communicate essential information to office associates.
