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- New York University
Customer Service Representative (CSR)10 days ago$26–$32 hourlyFull-timeManhattan, New YorkA Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses
Immediate start!Easy apply - THOR MARKETING
Field Sales Representative15 days agoFull-timeManhattan, New YorkJob Summary Our business offers low-income and government aid recipients free services. Our field agents work with Energy( Gas and Electricity), Health insurance, along with ACP programs As a Sales Representative, you will be responsible for promoting and selling products or services to potential customers. You will play a key role in increasing revenue by managing and negotiating with clients. Duties - Actively seek out new sales opportunities - Develop and maintain positive outcome - Maintain a daily goal to reach maximum potential Skills - Communications skill - Spanish or Multi-Lingual speakers are encourage to apply - College students are encourage to apply - Strong negotiation and customer skills - Experience NO REQUIRED - Strong understanding of technical sales processes ** MINIMAL REQUIREMENTS/ KEY POINTS** - Valid ID or Valid Passport ( Foreign Passport holder are encourage to apply ) - Commission Weekly/Range starting from $700 - $2,000 - D2D ( Door to Door ) Sales Resumen del trabajo Nuestro negocio ofrece servicios gratuitos a los beneficiarios de ayuda gubernamental y de bajos ingresos. Nuestros agentes de campo trabajan con Planes de Energía( Gas y Luz), Seguros de Salud y con programas de ACP. Como representante de ventas, usted será responsable de promover y vender productos o servicios a clientes potenciales. Jugarás un papel clave en el aumento de los ingresos mediante la gestión y negociación con los clientes. Responsabilidades - Buscar activamente nuevas oportunidades de venta - Desarrollar y mantener resultados positivos - Mantener un objetivo diario para alcanzar el máximo potencial Destreza - Habilidad de comunicación - Se anima a los hablantes bilingües o multilingües a aplicar - Se invita a los estudiantes universitarios a aplicar - Fuerte habilidad de negociación y del cliente - Experiencia NO REQUERIDA - Sólida comprensión de los procesos técnicos de ventas
Easy apply - CAIPA MSO LLC
Contact Center Agent (Chinese Speaking)23 days ago$16.5–$18 hourlyFull-timeManhattan, New YorkManage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Requirements Candidate must be flexible with the shift due to operational needs Must speak Chinese, both Mandarin and Cantonese preferred Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High School degree Benefits Competitive Health Benefits including Medical, Vision, Dental and Life Insurance 401k retirement plan with a 6% corporate match Paid Time Off Paid Holidays Salary: $16.5 - $18/hour
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