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Job Description Job Summary: This job description is to summarize the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Patient Access Specialist is responsible for booking patients’ visits. This process includes greeting, identifying the needs of the patient, and scheduling an appropriate visit. Patient Access Specialist should help ensure the booking of an appointment is as pleasant an experience as possible. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet patients with a warm salutation and conversation with congenial closing., • Consistently and accurately collect the patient’s personal and insurance information, including any necessary updates., • Run patient insurance eligibility., • Review provider schedules to ensure correct placement of appointments., • Follow triage protocol as needed., • Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration., • Route calls to appropriate departments when applicable utilizing a warm handoff., • Attempt to answer questions prior to forwarding the patient’s question/concern via message., • Send appropriate inbox messages for med refills, form status, lab results, patient questions when applicable. Include all relevant information in the message., • Communicate patient results when they are available and have been reviewed by the provider., • Reschedule patients as needed due to scheduling conflicts., • Encourage and help patients with MyChart set up., • Comply with all company policies and procedures found in the employee handbook., • Perform other duties and tasks as assigned by leadership. Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required. Minimum Education required: • High school graduate or equivalent preferred. Minimum Experience Required: • Customer Service Experience: A minimum of 1–2 years of experience in customer service, preferably in a healthcare or call center environment., • Healthcare Knowledge: Previous experience in a medical office, clinic, or healthcare-related call center is preferred but not required., • Multitasking Skills: Demonstrated ability to handle high call volumes while maintaining accuracy and a positive attitude., • Communication Skills: Strong verbal and written communication skills, with the ability to manage sensitive and confidential information professionally. Minimum Knowledge and Skills Required: • Bilingual Spanish is preferred., • Ability to communicate effectively and congenially with patients and staff members in person and over the phone., • Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members., • Basic office skills such as typing, transferring calls, etc., • Organizational and problem-solving skills., • Ability to work on the computer for long stretches of time., • Ability to navigate and accurately input within the EMR system. Work Authorization: Must be authorized to work in the United States. Monday-Friday 8am-5pm

Job Description About Us Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community. As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 90k people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants. *Work schedule: Monday-Friday from 8:00 am - 5:00 pm. ROLE OVERVIEW AND PURPOSE The Compliance Specialist supports the design, implementation, and daily operations of the compliance program for Neighborhood Healthcare PACE. This role is responsible for maintaining compliance systems and processes that ensure adherence to applicable laws, regulations, and internal policies. The Compliance Specialist conducts audits, analyzes data for trends, supports training efforts, and contributes to the development of a culture of compliance and accountability across the organization. This position plays a critical role in ensuring Neighborhood Healthcare PACE maintains a high standard of care and service for all participants. The Compliance Specialist will support multiple PACE sites, including existing locations and new sites as the program continues to expand. RESPONSIBILITIES • Maintain, refine, and operationalize audit tools to ensure full readiness for CMS and DHCS reviews, • Conduct internal audits of participant records to validate completeness, timeliness, and compliance with documentation standards, • Coordinate and prepare audit universes, supporting documentation, and file validation for CMS, HPMS, and DHCS audits, • Manage audits and reporting related to CMS and HPMS requirements, including internal mock audits and monitoring deliverables, • In collaboration with the Quality Analyst, review grievance, appeal, and service determination request (SDR) records for timeliness, resolution, and documentation accuracy, • Ensure compliance policies and procedures are consistently understood and applied across departments and sites, • Identify and escalate compliance issues, patterns, or risk areas to the PACE Compliance Officer for timely resolution, • Draft and support corrective action plans, track resolution progress, and monitor the effectiveness of implemented actions, • Prepare concise, actionable reports and presentations that summarize audit findings and compliance status for leadership, • Support and document root cause analyses, and assess the sustainability of corrective actions, • Assist in drafting, reviewing, and updating policies, procedures, and standard operating procedures (SOPs), • Support CMS audits, HPMS reporting, and internal compliance procedures, contributing to subject matter expertise in these areas, • Validate data sets used in CMS/state audits, I-SAT, and HOS-M reporting, ensuring accuracy and completeness, • Coordinate pre-survey activities and documentation for state and federal audits in collaboration with internal stakeholders, • Facilitate compliance-related training and refresher sessions for staff, departments, and contractors, • Maintain confidentiality of participant, team member, and company information at all times, • Attend required staff meetings, training sessions, and cross-functional briefings, • Maintain ongoing communication with supervisor and team to align on goals, audit priorities, and deadlines, • Ensure timely completion of all compliance, health, and safety-related training assignments, • Support flexible scheduling needs, including occasional evening or weekend assignments based on audit demands, • Bachelor's degree in healthcare administration, public health, business, or related field required. Equivalent experience in lieu of a bachelor’s degree required., • A minimum of 2 years of relevant healthcare compliance or auditing experience required, • Demonstrated experience conducting audits, preferably in a healthcare setting required, • Experience working with EMR systems and validating data accuracy required, • Strong understanding of healthcare regulations, including HIPAA and PACE program requirements, • Proficient in reviewing clinical documentation and interpreting EHRs, • Familiarity with interdisciplinary team functions and care planning workflows, • Comfortable using structured audit tools and applying objective scoring standards, • Ability to identify patterns in audit findings and communicate themes to leadership, • Strong written communication skills with the ability to summarize complex findings clearly, • Self-directed with strong organizational and time management skills, • Highly analytical with strong attention to detail and accuracy, • Quick learner with the ability to adapt to evolving processes and regulatory updates, • Ability to manage multiple priorities in a dynamic environment, • Familiarity with the PACE model is strongly preferred Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more! Pay range: $32.40-$45.38/hr, depending on experience, education and additional qualifications. Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.

Job DescriptionDescription: About Us: Simply put, our purpose at Accelerated Urgent Care is to get you quality care when you need it. We aim to foster a supportive environment where our team members can develop their careers. To promote this goal, we’ve built a diverse and driven team of employees who are all eager to learn from one another and reach Accelerated Urgent Care’s mission of delivering exceptional healthcare to the patients and communities that we are privileged to serve. We are ... a fast-growing company that doubles in size year after year since 2012! Recognized as Kern County’s Top Urgent Care center 6 years in a row! Dedicated to our employees’ career growth; 65% of our Administration and Management team members have been internal candidates! 16 clinics strong across 5 regions in California and growing! Our Core Values: Friendliness, Competence, Respect, Teamwork, Compassion, Hard work, Integrity, Humility, Dedication! Job Overview: The Contracting & Credentialing Coordinator, under the direct supervision of the Billing Manager, under the Director of Finance & Billing, is responsible for coordinating provider and facility licensing, credentialing, and contracting across all applicable regions and health plans. The Contracting & Credentialing Coordinator will work cooperatively with many teams including AUC Leadership, HR, Recruiting, Providers, Operations, Billing, and the Owners, to ensure timely and accurate contracting and credentialing to meet staffing and facility needs in a rapidly growing organization. Essential Responsibilities: • Assist with provider and facility licensing, credentialing, and contracting necessary to ensure claims are paid and cash flow is not disrupted, • Maintain tracking databases of required provider and facility licenses, certifications, contract statuses, and credentials; in addition, review and update this critical data and the associated documents on an ongoing basis to ensure compliance., • Maintain AUC’s provider roster to meet organizational goals and staffing needs., • Proactively monitor provider licensing to ensure compliance with payers, which includes reviewing practitioner licenses, DEA licenses, and ACLS certifications. Monitor and communicate provider and plan statuses to all stakeholders, including AUC Leadership., • Provide contracting and credentialing support to various departments, teams, and individuals within the organization as needed to fulfill business needs., • Partner with various health plan representatives to promptly follow up and execute provider and plan approval dates., • Work with the Billing Manager to track executed health plan agreements, to ensure claims are billed correctly per the executed agreement., • Work with the Billing Manager to ensure new health plan contracts and their associated effective dates are communicated to the appropriate Operations Managers for staff notification and education purposes., • Communicate the roster of new providers as they are onboarded to the Billing Team, to ensure claim reimbursements are maximized., • Coordinate new provider credentialing which includes sending welcome emails to new providers, in addition be of assistance for any questions or concerns they may have. Under guidance of AUC Leadership, trouble shoot barriers quickly to avoid delays in receiving credentialing approvals., • Submit professional liability applications to our broker representative and follow up frequently on approval statuses., • Under guidance of AUC Leadership, coordinate and maintain the Supervising Physician matrix along with the associated collaborative agreements, to remain in compliance with the Medical Board and health plan requirements., • 2+ years of experience working with various plan types such as Medi-Cal, Medicare, HMO, PPO, etc., preferably in an urgent care setting.

Job DescriptionDescription: About Us: Simply put, our purpose at Accelerated Urgent Care is to get you quality care when you need it. We aim to foster a supportive environment where our team members can develop their careers. To promote this goal, we’ve built a diverse and driven team of employees who are all eager to learn from one another and reach Accelerated Urgent Care’s mission of delivering exceptional healthcare to the patients and communities that we are privileged to serve. We are ... a fast-growing company that doubles in size year after year since 2012! Recognized as Kern County’s Top Urgent Care center 6 years in a row! Dedicated to our employees’ career growth; 65% of our Administration and Management team members have been internal candidates! 16 clinics strong across 5 regions in California and growing! Our Core Values: Friendliness, Competence, Respect, Teamwork, Compassion, Hard work, Integrity, Humility, Dedication! Job Overview: First class, rapidly growing Urgent Care looking for friendly, highly motivated, skilled, and customer service oriented Medical Billing Specialists to join our amazing team. We offer a friendly, fast-paced, and patient focused work environment. This position requires an independent self-starter, extremely detail-oriented, and organized individual who strives for excellence and enjoys being part of a strong performing team. Previous experience in a similar position for a large high-volume medical or urgent care organization is desirable. This position will focus on customer service and support in all areas of billing, to ensure our patients' billing concerns, questions, and issues are resolved in a timely manner, along with providing billing related support to our staff. Candidates must also have reliable transportation. Essential Responsibilities: • Provides excellent customer service to all patients., • Promptly answers patient calls and written/email correspondence to assist patients with their billing questions and concerns., • Provide support to the front office staff on billing issues, data entry, improvement opportunities, and best practices., • Resolves any issues or concerns related to our 3rd party billing team., • Assists in claims review, denial review, and overall A/R analysis., • Identifies patterns and trends with various insurances for prompt resolution and to maximize overall collections., • Maintains patient confidentiality and information security, adheres to all HIPAA regulations and requirements., • Provides personal commitment and ownership to enhance knowledge, skills, and abilities in healthcare billing and collecting. Requirements: Minimum Requirements | Qualifications: • 1-2 years medical billing experience, specifically urgent care and/or family medicine., • Strong understanding of insurances, including PPO, HMO, Medicare, Medi-cal., • 1-2 years customer service experience., • 1-2 years experience working in a medical office or healthcare setting., • Medical Billing Certificate (preferred)., • Exceptional customer service skills and positive personality attributes., • Excellent communication and listening skills - clear, concise, articulate, empathetic and friendly., • Works well with all staff members including management, administration, providers, and front and back-office teams., • Ability to multi-task and problem solve., • Excellent verbal and written communication., • Proficient with computers, software, EMR systems, practice management systems, various reporting tools, coding, claims, EOBs, and excel. Position Hours: Monday through Friday, 8am-5pm Job Type: Full-time Benefits: Medical, Dental, Vision, Life and PTO + Stocked Coffee Bar

Job DescriptionDescription: About Us: Simply put, our purpose at Accelerated Urgent Care is to get you quality care when you need it. We aim to foster a supportive environment where our team members can develop their careers. To promote this goal, we’ve built a diverse and driven team of employees who are all eager to learn from one another and reach Accelerated Urgent Care’s mission of delivering exceptional healthcare to the patients and communities that we are privileged to serve. We are ... a fast-growing company that doubles in size year after year since 2012! Recognized as Kern County’s Top Urgent Care center 6 years in a row! Dedicated to our employees’ career growth; 65% of our Administration and Management team members have been internal candidates! 16 clinics strong across 5 regions in California and growing! Our Core Values: Friendliness, Competence, Respect, Teamwork, Compassion, Hard work, Integrity, Humility, Dedication! Job Overview: The Contracting & Credentialing (C&C) Supervisor, under the supervision of the Billing Manger, working under the Director of Finance & Billing, is responsible for overseeing all provider and facility licensing, credentialing, and contracting across all applicable regions and health plans, including supervision of Contracting & Credentialing Specialists and/or Coordinators. The Contracting & Credentialing Supervisor will work cooperatively with many teams including Billing, HR, Recruiting, Providers, Operations, and the Owners, to ensure timely and accurate contracting and credentialing to meet staffing and facility needs in a rapidly growing organization. Essential Responsibilities: • Supervise all essential functions performed by C&C Specialists and C&C Coordinators., • Oversee day to day activities of staff who process credentialing and recredentialing applications for health care providers., • Daily monitoring of employee’s workload and various credentialing workflows (i.e. onboarding, credentialing, EPCS and e-prescribe, enrollments)., • Ensure all C&C tasks and duties have a corresponding Standardized Operating Procedure (SOP)., • With guidance from the Billing Manager and Director of Finance, Billing, C&C, interview, hire, and train new staff on credentialing and recredentialing policies and procedures; also provide ongoing training as needed regarding new guidelines or updated processes and policies., • Play an important role in making decisions regarding employee’s performance issues such as the need for disciplinary coaching, performance documentation and/or termination., • Implement department procedures to facilitate organized and up to date provider databases., • Conduct periodic audits of credentialing files and staff deliverables., • Administer system for tracking license and certification expirations to ensure renewals are submitted in a timely manner., • Monitor external credentialing databases including CAQH, PECOS, and other agencies to ensure data is updated and ready for quick retrieval., • Supervise application processes to ensure they are properly verified and accurately uploaded into an online credentialing database system., • Resolve complex questions regarding credentialing or provider database maintenance and best practices., • Prepare and/or oversee reports on applications and credentialing statuses to identify trends and improve the credentialing process., • Supervise all provider and facility licensing, credentialing, and contracting necessary to ensure claims are paid and cash flow is not disrupted., • Develop and oversee licensing, credentialing, and contracting workflows and processes as we scale our clinical team across California and potentially other states., • Supervise maintenance and accuracy of tracking databases of required provider and facility licenses, certifications, contract statuses, and credentials; in addition, review critical data and the associated documents on an ongoing basis to ensure compliance., • Supervise C&C Specialists/Coordinators to ensure AUC’s provider roster to mitigate risks associated with growth, drive efficiencies, and advance proactive monitoring and action related to licensing, credentialing, and contracting., • Oversee and communicate provider and plan statuses, along with barriers related to operational processes, and drive solutions to overcome challenges., • Ensure contracting and credentialing support is readily provided to various departments, teams, and individuals within the organization as needed to fulfill business needs., • Partner with various health plan representatives to promptly follow up and execute provider and plan approval dates., • Track and monitor all executed health plan agreements, work with the Billing Manager to ensure claims are billed correctly per the executed agreements., • Work directly with the Billing Manager to ensure new health plan contracts and their associated effective dates are communicated to the appropriate Operations Managers for staff notification and education purposes., • Oversee the communication of new providers as they are onboarded to the Billing Team, to ensure claim reimbursements are maximized., • Supervise new provider credentialing which includes sending welcome emails to new providers, in addition be of assistance for any questions or concerns they may have. Trouble shoot barriers quickly to avoid delays in receiving credentialing approvals., • Supervise the professional liability application process, ensure the application and approval process is efficient and timely., • Oversee the Supervising Physician matrix along with the associated agreements, to remain in compliance with the Medical Board and health plan requirements., • Oversee submission of Letters of Intent to health plans or medical groups that we are not yet contracted with; educate and build relationships with health plan groups to help expedite the contracting process., • Supervise the contracting and credentialing of all new facilities, to ensure new clinics are contracted by their assigned go live date., • Perform special projects and other duties as requested., • Perform other duties as assigned., • Comply with departmental policies and procedures., • Responsible for showing up to work on time and being available to all team members including HR, Billing, and Providers during work hours., • Work well with all AUC staff members., • Provide personal commitment and ownership to enhance knowledge, skills, and abilities in healthcare contracting, credentialing, and compliance., • Maintain patient confidentiality and information security, adhere to all HIPAA regulations and requirements.

Job DescriptionDescription: Job Summary The Assistant Billing Manager, under the supervision of the RCM Manager and Billing Manager, will assist in managing all aspects of the Billing Department including billing related tasks, processes, and procedures to ensure smooth financial operations for the billing department This includes, but is not limited to claims processing, revenue monitoring, and quality improvement initiatives. This role is extremely process oriented, as the Assistant Billing Manager will assist the RCM and Billing Manager in all Billing department processes and ensure each is being performed effectively and efficiently. Essential Functions (not all inclusive) · Lead, mentor, and manage a team of Billing Specialists, fostering a culture of accountability and continuous improvement. · Execute good judgement and decision making while considering cash flow requirements, to ensure consistency and non-disruption of revenue. · Assist the Billing Manager in training, tasks, and overall performance of the billing team. · Assist the Billing and RCM Manager in managing training structures and adherence to established SOPs. · Assist in organizing, developing, and implementing workflows for the billing department to maximize cash flow. · Identify, research, and resolve billing issues through direct contact with payors. · Work closely with the Practice Management and EMR system to identify and resolve systemic issues. · Assist in managing overall revenue including satisfying timely filing requirements, clean claims submission, maximizing collections, and resolution of denied/rejected claims. · Monitor A/R aging and payment reports monthly to identify trends and underpayments with various insurances; investigate causes and takes appropriate steps toward prompt resolution using professional judgement to maximize overall collections. · Provide weekly updates of revenue cycle status including reports and metrics to the Billing and RCM Managers. · Work with the billing team to address problems negatively impacting the revenue cycle, while utilizing professional judgement to notify the Billing and RCM Managers of problems that will impact cash flow. · Provide exceptional customer service skills and positive personality attributes. · Assist the Billing Manager in managing claims review, denial review, and overall A/R analysis to ensure maximum productivity. · Provide technical expertise to the Billing Team to ensure accurate billing. · Train and Mentor Billing Team members (lead by example), providing guidance on best practices and updates in billing procedures. · Perform special projects and other duties as requested. · Comply with departmental policies and procedures. · Responsible for showing up to work on time and being available to all team members during work hours. · Work well with all staff members including Management, Administration, Providers, and Front Office team. · Provide personal commitment and ownership to enhance knowledge, skills, and abilities in healthcare billing and collecting. · Maintain patient confidentiality and information security, adheres to all HIPAA regulations and requirements. · Follow and adhere to CDC requirements for healthcare facilities. · As an exempt employee, you will be required to work as long as it takes to perform your job. You are not eligible for overtime compensation. Required Education and Experience · Associate or bachelor’s degree in healthcare administration or related field such as business, finance, or accounting, with relevant experience demonstrating progressive development of responsibilities: or equivalent, a minimum or 7+ years experience in direct medical billing (preferably urgent care). · Medical Billing Certificate (preferred). Requirements:

Job Description Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you. The PACE Outreach Supervisor is responsible for providing leadership and oversight to the outreach team to ensure effective community engagement and promotion of the PACE program. This position develops outreach strategies, monitors outcomes, and ensures compliance with all CMS and state marketing regulations. The Outreach Supervisor works collaboratively with organizational leadership to strengthen community partnerships, expand awareness of PACE, and support census growth through strategic outreach activities. Hybrid Schedule: M-F 8:00 am-5:00 pm (varies: 1 day onsite, 4 days remote). This position will oversee employees at our Riverside and Murrieta clinics. In addition to a competitive annual salary, this position offers team performance bonuses, providing excellent earning potential. Responsibilities • Supervise and mentor Outreach Specialists, providing guidance, training, and performance evaluation., • Develop, implement, and monitor outreach strategies to maximize community presence and referrals., • Coordinate participation in events, health fairs, and community-based activities to increase awareness of PACE., • Maintain oversight of outreach tracking logs, metrics, and reporting systems., • Analyze outreach data and prepare reports for leadership on performance, trends, and opportunities., • Ensure compliance with CMS and state regulations regarding marketing and outreach., • Build and maintain strong relationships with community-based organizations, referral sources, and stakeholders., • Collaborate with Marketing Manager/Coordinator on marketing campaigns and community education initiatives., • Provide leadership presence at community presentations, program tours, and meetings with partner organizations., • Establishes and maintains effective interpersonal relationships with staff at all levels, providers, other program or agency representatives, and the public, • Assists in the development of and implementation of policies, protocols, and procedures, and the associated staff training to enable staff to provide accurate, appropriate, and consistent services and information to participants, • Provides leadership, training, developing, coaching, mentoring and being a positive role model, • Monitors workflows and processes to ensure the highest levels of business practices are in place, • Recommends or make decisions to hire, transfer, reward, discipline or terminate employees, • Manages workforce planning for the Team, including job description revision and/or development, • Works closely with NHC health center’s management/clinical team to implement site protocols, • Contributes to the success of the organization by participating in quality improvement activities., • Cooperates in accomplishing department goals and objectives, • Leads and directs the development, implementation, and monitoring of outreach objectives, • Monitors outreach dashboard for transparency and accountability, • Communicates analytics with remediation plans as required; implements remediation plans, • Collaborates with the Data Informatics team, as needed Education/Experience • Bachelor’s degree in Marketing, Communications, Healthcare Administration, or related field required. Or a minimum of 3 years of experience in a similar role in lieu of degree, • At least 3 years of experience in healthcare outreach, marketing, or community relations required, • Minimum 1–2 years of supervisory or team leadership experience required, • Healthcare or senior services experience strongly preferred., • Knowledge of regulatory guidelines for healthcare marketing (CMS/state)., • Experience developing referral sources, community partnerships, and outreach strategies., • Comfort with productivity metrics, data tracking, and team performance accountability., • Proficiency in Microsoft Office and CRM systems., • Work collaboratively with internal departments to align outreach with program priorities., • Represent the program at external meetings, coalitions, and networking opportunities., • Work evenings and weekends as required for special events/meetings., • Strong interpersonal skills with proven ability to cultivate and maintain relationships with internal and external stakeholders., • High emotional intelligence (EI) to effectively lead teams and manage relationships across different departments throughout the organization., • Excellent verbal and written communication skills, including superior composition, typing and proofreading skills, • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form, • Ability to successfully manage multiple tasks simultaneously, • Excellent planning and organizational ability, • Ability to work as part of a team as well as independently, • Ability to work with highly confidential information in a professional and ethical manner, • Ability to lift/carry 20 lbs/weight Pay range: $80,200-$115,500 annually, depending on experience. In addition to a competitive annual salary, this position offers team performance bonuses, providing excellent earning potential. Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

Job Description Job Summary: The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Medical Assistants play a crucial role in supporting patients by providing information, services, and assistance. Their responsibilities encompass both clinical and administrative areas, ranging from aiding physicians in patient care to managing clerical, environmental, and organizational tasks. Additional duties include ensuring the security of medical records, maintaining adequate medical supplies and inventory, and performing preventive maintenance to keep equipment functioning optimally. All Medical Assistants are required to float to different sites as needed. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Medical Assistant – Patient Care Duties: • Patient rescheduling for provider callouts., • Rooming patients and ensuring their comfort and readiness for exams., • Pre-visit planning and chart preparation., • Assisting with clinical procedures as directed by healthcare providers., • Performing quality control (QC) checks on equipment and processes., • Using and maintaining the autoclave for sterilizing instruments., • Stocking and restocking exam rooms and medical supplies., • Managing inventory of medical supplies and equipment., • Executing standing orders as outlined by the practice., • Supporting triage processes by addressing patient needs appropriately., • Assisting with patient forms, ensuring accurate and timely completion., • Performing check-out duties, including scheduling follow-ups and providing necessary documentation., • All Medical Assistants will act as clinical support on days they are not working 1:1 with a provider., • Scheduling patient appointments and managing reschedules., • Processing medication refill requests per established protocols., • Handling prior authorizations for medications or procedures., • Managing the inbox, ensuring timely response to messages and tasks., • Answering patient calls, providing patients with any assistance and information needed., • Conducting outreach to patients on assigned lists, such as preventive care reminders., • Scanning documents into the electronic medical record system., • Executing standing orders and protocols as needed., • Supporting triage processes and addressing patient concerns., • Managing forms, including completion and routing as required. Minimum Education (or substitute experience) required: • High School Diploma or equivalent (GED)., • A Medical Assistant diploma or certificate of completion from a medical assistant training program is required., • Bilingual Spanish is preferred., • Knowledge of medical terminology., • Understanding principles and practices of the organization, planning, records management, and general administration., • Dependability, adaptability, and confidentiality are necessary attributes., • You must pass all items on Rancho’s Medical Assistant checklist., • Must pass Rancho’s administered Vaccine quiz., • Knowledge of accepted procedures for disposing of used supplies., • Ability to communicate effectively and congenially with patients and staff members in person, via email and over the phone., • Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members., • Ability to observe the general physical condition of patients to detect signs of abnormalities., • Ability to record observations and notes completely, accurately, literately, and concisely., • Computer skills are necessary to navigate the company’s EMR system. Travel: Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes. Travel Percentage: 10-30% Work Authorization: Must be authorized to work in the United States. 5x8 : Monday Through Friday from 8am to 5 pm

Job Description Job Summary: The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. The goal of this position is to be the personal data assistant to the Provider, and to assist with assuring that our patients are receiving high quality, comprehensive healthcare. This means you are responsible for transcribing patient visits with accurate and detailed information, communicating and collaborating with multiple members of the care team, and building your understanding of the healthcare delivery system. This role also interfaces with the quality/care management team to improve best practices. Medical Scribes are trained to be experts in structured clinical assessments, accurate and specific documentation and team based, patient-centered care. We start simple: build meaningful relationships with patients and their families, then layer resources to help our teams provide excellent care. We emphasize the use of technology to improve care quality and make life easy for our providers. Please note that this is a full-time position, 40 hours per week. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Maintains records and assists with clinical paperwork (i.e., refills, orders, forms, referrals, etc)., • Helps clean and maintain workstation and exam rooms., • Places orders and completes inbox items at the direction of the healthcare provider., • Work cooperatively with others, including appropriate communication with patients, providers, support staff, and administration., • Review and prepare patient charts prior to visit with Provider including review and preparation of the patient’s chronic medical conditions and care quality measures., • Research existing chart documentation, legacy EHR, and outside medical records to discover and validate Risk Adjusted Diagnosis (HCC Codes) and build documentation in the patient's problem list and current encounter., • Observe and record Patient encounters/examinations by accompanying the Provider into the exam room or via virtual connection., • Transcribe Patient visits with accuracy and detailed information., • Transcribe the Patient history, physical exam findings, consultations, labs, x-rays, and other evaluations, as stated by the Provider., • Document any procedures, medications, injections, and tests that are either ordered or completed by the Provider., • Prepare care plans and patient facing instructions as directed by the Provider, communicate/collaborate with the care-team to assure that all elements of the care plan are addressed and completed., • Communicate with the care team including Medical Assistants, Referrals Coordinator, Case Management, and scheduling team on any follow up, procedures or orders that may be needed., • Maintain up-to-date information for the Provider(s) during every visit, if necessary., • Prepare for and provide patient education documents, as needed. These may be from the EHR library or could be company specific. Minimum Education required: • High school diploma or equivalent (GED)., • Bilingual Spanish is preferred., • Knowledge of medical terminology., • Ability to type 65+ words per minute., • Ability to communicate effectively and congenially with patients and staff members in person and over the phone., • Ability to exercise tact, initiative, and good judgement when interacting with patients and staff., • Ability to record observations and notes completely, accurately, literately, and concisely., • Ability to learn and code for Hierarchical Condition Categories., • Computer skills necessary to navigate the company’s EMR system., • Ability to accept supervision and feedback., • Possess a selfless, team-player mentality., • Known for their dependability and reliability., • Strives for excellence., • Capacity to prioritize tasks. Travel: Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes. Travel Percentage: 10-30% Work Authorization: Must be authorized to work in the United States. Mon-Friday 5x8 Shifts, 8-5pm

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Human Resources Business Partner - Generalist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Provide day-to-day HR support to employees and managers in assigned business units, ensuring timely and professional responses to questions on policies, procedures, and programs., • Advise managers on employee relations matters, performance management, and progressive discipline, escalating complex issues to senior HR leadership or HR Compliance as appropriate, • Conduct initial fact-finding for workplace concerns or complaints, documenting details and referring to HR Leadership or HR Compliance for further action when required., • Partner with COEs on the delivery of HR programs in areas such as compensation, benefits, training, and talent development., • Conduct Site Visits at least 2 times per week to ensure collaboration with site managers and employee engagement, • Partner with managers to identify training and development needs, coordinate participation in learning programs, and monitor completion. Coordinate, support, and conduct new hire orientation, • Monitor employee engagement and retention, escalating concerns to the HRBP Manager when appropriate., • Ensure compliance with federal, state, and local employment laws and regulations, as well as internal policies., • Maintain HR data accuracy and confidentiality in HR systems and employee files., • Provide training to managers and staff on HR-related topics such as harassment prevention, performance feedback, and workplace policies., • Participate in HR projects and initiatives to improve processes and enhance employee experience. You Are: • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations, • Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask, • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service To Ensure Success In This Role, You Must Have: • Must be experienced with FMLA, ADA, as well as other HR and employment laws., • Demonstrate a high-level of integrity, confidentiality, business ethics, depth of knowledge, and a pro-active approach to customer service in furtherance of department and corporate objectives., • Must have planning, organizational, analytical, problem-solving, leadership, negotiation, facilitation, and presentation skills., • Outstanding oral/written communication, organizational, Microsoft Office and computer skills required., • Must be knowledgeable of all federal and state labor laws and essential Human Resource policies and practices., • Must be curious, detail-oriented and able to work effectively both independently and with others., • Must have current knowledge and proficiency using a computer and general HRIS software., • At least 3 years of HR experience in a corporate or multi-site environment., • Bachelor’s Degree in human resources, organizational development, business management/administration, healthcare administration and/or professional certifications in human resources is a plus., • Healthcare industry is highly preferred. We Offer: • Comprehensive Medical, Dental and Vision coverages., • Health Savings Accounts with employer funding., • Wellness dollars, • 401(k) Employer Match, • Free services at any of our imaging centers for you and your immediate family.

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Human Resources Business Partner - Generalist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Partner with COEs on the delivery of HR programs in areas such as compensation, benefits, training, and talent development., • Conduct Site Visits at least 2 times per week to ensure collaboration with site managers and employee engagement, • Partner with managers to identify training and development needs, coordinate participation in learning programs, and monitor completion. Coordinate, support, and conduct new hire orientation, • Monitor employee engagement and retention, escalating concerns to the HRBP Manager when appropriate., • Ensure compliance with federal, state, and local employment laws and regulations, as well as internal policies., • Maintain HR data accuracy and confidentiality in HR systems and employee files., • Provide training to managers and staff on HR-related topics such as harassment prevention, performance feedback, and workplace policies., • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations, • Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask, • Must be experienced with FMLA, ADA, as well as other HR and employment laws., • Demonstrate a high-level of integrity, confidentiality, business ethics, depth of knowledge, and a pro-active approach to customer service in furtherance of department and corporate objectives., • Must have planning, organizational, analytical, problem-solving, leadership, negotiation, facilitation, and presentation skills., • Outstanding oral/written communication, organizational, Microsoft Office and computer skills required., • Must be knowledgeable of all federal and state labor laws and essential Human Resource policies and practices., • Must be curious, detail-oriented and able to work effectively both independently and with others., • Must have current knowledge and proficiency using a computer and general HRIS software., • At least 3 years of HR experience in a corporate or multi-site environment., • Bachelor’s Degree in human resources, organizational development, business management/administration, healthcare administration and/or professional certifications in human resources is a plus., • Comprehensive Medical, Dental and Vision coverages., • Health Savings Accounts with employer funding., • Wellness dollars, • 401(k) Employer Match, • Free services at any of our imaging centers for you and your immediate family.

Job Description About Us: Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you. ROLE OVERVIEW and PURPOSE: Under the direction of the Senior Manager - Regional Operations, the Site Manager is responsible for the overall operation of the Neighborhood Healthcare site and programs, ensuring that efficient systems are in place, staff is properly trained, and revenue and cost effectiveness are maximized. The Site Manager implements and evaluates systems within the site that promotes quality of care while monitoring cost effectiveness. RESPONSIBILITIES: • Collects, organizes, and shares data with appropriate staff for continual quality improvement of operations, • Maintains awareness of factors that positively and negatively affect the patient experience, including personnel interactions in the work environment, • Directs and motivates stakeholders to take action that consistently deliver high quality patient care and an exceptional patient experience, • Monitor site and department expenses to maximize cost effectiveness of operations, • Analyzes financial information prepared by Finance and determine reasons for discrepancies for specific line item costs, • Conducts performance reviews for direct reports, • Provides appropriate counseling and disciplinary action (may be in coordination with HR) in a timely manner; prepares documentation and shares with HR, • Implements organization policies and procedures for the site, including requirements of funding sources and grant programs, • Monitors site productivity and makes necessary recommendations or changes to increase patient show rate, improve patient flow, maximize provider productivity and monitor redesign implementation and results, • Communicates with Clinical Team Leader, Operations Director, and Director of Nursing regularly to resolve scheduling or other site specific problems that affect efficient functioning of site, • Responsible for scheduling, agenda preparation and facilitation of monthly site operations meetings, including minutes and follow up items, • Ensures site supervisors (if applicable) conduct regular department meetings with site staff and maintain records of agenda, minutes, and attendance, • Participates in monthly operations meetings, to review results of audits and tracks specific programs or issues, • Participates in supervisory, departmental, and special task forces as appropriate; shares pertinent information with subordinates, support staff, providers, and administration, • Tracks and reconciles all encounters for billing department, • Monitors daily cash receipts and resolves discrepancies, • Manages all support staff alongside site supervisors (if applicable), including hiring, training, and performance management, • Ensures departments provide effective and efficient service to all stakeholders including patients and providers, • Coordinates with specialty specific coordinators to implement and monitor the effectiveness of specialty services at the specific site, • Fosters effective communication and teambuilding among staff to enhance employee and patient satisfaction, • Recommends or makes decision to hire, transfer, promote, reward, suspend, discipline or terminate, • Assess training needs and promotes developmental activities, • Conducts department meetings to promote communication, assess and resolve needs and foster teamwork, • Evaluates staff performance against job description criteria and competency assessment and provide guidance and coaching to develop employees to perform at their highest potential, • Bachelor’s degree or four years’ experience or equivalent combination of education and experience, • Three years’ supervisory experience required; healthcare setting preferred, • Project Leap completion preferred (internal applicants), • Excellent verbal and written communication skills, including superior composition, typing and proofreading skills, • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form, • Knowledgeable about and experience with various payer sources, such as Medi-cal, Medi-caid, etc., preferred, • Ability to successfully manage multiple tasks simultaneously, • Excellent planning and organizational ability, • Ability to work as part of a team as well as independently, • Standing for sustained periods of time, • Walking potentially for long distances or moving from one work site to another, • Lifting, raising objects from a lower to a higher position or moving objects horizontally from position-to-position, • Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects, • Ability to view and read information on a computer, in a computer terminal Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

Job DescriptionCommunity health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you. . As a Neighborhood Physician you will be part of a Care Team that is focused on providing the very best in patient experience when it comes to receiving comprehensive medical care. Amazing patient experiences begin with amazing providers. Our patients know that every time they walk through our doors, they can expect quality treatment from professionals who care. Through our values of compassion, integrity, professionalism, collaboration, and going above and beyond we ensure that all patients receive the very best care and support possible. Making a difference in our community is made possible by the strong members that comprise the Care Team for each patient. Alongside our Physicians, we have nurses, medical assistants, and scribes to ensure that our patients feel connected to their experience with Neighborhood. Essential Duties & Responsibilities • As a Neighborhood Physician, you may be required at times to provide oversight and supervision to advanced practice providers, residents, rotational students, etc., • Administer or prescribes treatments., • Discuss potential side effects to medication or immunization with patient., • Promote health by advising patients about diet, hygiene and methods for prevention of disease., • Provide prenatal care to pregnant women and provides postnatal care to mother and infants, when appropriate for specialty and training., • Perform surgical procedures and commensurate with surgical competency, when appropriate for specialty and training., • Refer patients to medical specialist for consultant services when necessary for patient’s well-being., • Follow up with patient regarding progress in high risk or emergency cases., • Review patient file/record, including allergies, problems, medications and immunization status., • Elicit and record information about patient’s medical history., • Examine patients for symptoms or physical information., • Order and execute various test, analyses and diagnostic images to provide information on patient’s condition., • Analyze reports and findings of tests and examination and diagnoses condition of patient., • Determine and prescribe medication, dosage and schedule given the patient’s condition and allergies., • Prescribe and administer vaccinations to immunize patient from communicable diseases., • Document timely the patient’s visit including medical history, physical exam, diagnoses and plan of action. Documentation should be completed on the day of the visit whenever possible, and no later than 72 hours from the date of visit., • Keep informed of organizational activities and promote mission and goals., • Regularly check email, mail, voice mail, and other forms of communication., • Function at highest level according to credentials and competency., • Maintain professional working relationships with all levels of staff, clients, and the public. Licenses/Certifications: • CA Medical license, • Board certified in a Primary Care field., • DEA license, • Bilingual (English/Spanish) or (English/Arabic) capabilities strongly desired, but not required Pay range: • Family Practice- $268-363k, per year depending on experience. (DOE), • Internal Medicine- $281-380k, per year depending on experience. (DOE)

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