IT Helpdesk Technician
hace 3 días
Murrieta
Job Description The IT Helpdesk Support Technician will provide support and guidance to users experiencing technical issues relating to phone and computer hardware, software, and peripherals Key Accountabilities: • Provides technical support and guidance to resolve users' computer hardware and software, • problems, communicating with users via phone, chat, email, and/or a support ticketing system., • Applies knowledge of computer software and hardware to assist users in resolving problems., • Installs or assists with the installation and setup of new hardware, software, and peripheral, • equipment., • Coordinates service or replacement of defective products from vendors and manufacturers., • Collaborates with the network administrator to review and analyze hardware and software, • needs., • Conducts periodic diagnostics and testing to ensure optimal network function and minimal, • downtime., • Maintains knowledge of technical innovations, trends, and best practices; makes, • recommendations for new software and hardware., • Drafts or revises user training manuals and procedures; develops training materials and/or, • provides onsite training as requested., • Manages and maintains the ticketing system and MDM systems to ensure support requests, • are addressed in a timely and efficient manner, tracking resolution progress, managing enduser devices, and escalating issues as needed., • Serves as Document Coordinator in support of ISO 27001 certification, maintaining and, • organizing information security documentation, policies, and records in accordance with audit, • and compliance requirements., • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Strong analytical and problem-solving skills., • Proficient with Microsoft Office Suite or related software., • Two years of experience or Associate's degree required; Bachelor’s degree in Computer Science, Business Administration, or a related field preferred., • Thorough understanding of technology commonly used by clients and employees., • Ability to perform the essential functions of the position with or without reasonable accommodation., • Prolonged periods of sitting and working at a computer., • Frequent use of hands and fingers to operate a computer, keyboard, and other office equipment., • Ability to communicate effectively, including exchanging accurate information., • Occasional standing, walking, bending, or reaching to access equipment, cables, or work areas., • Ability to lift, carry, and/or move equipment up to 25 pounds, as needed., • Visual ability to read screens, analyze data, and review technical documentation., • Work is primarily performed in a professional office and IT infrastructure environment., • Regular use of standard office equipment and specialized IT equipment (e.g., servers, networking hardware)., • May require occasional access to server rooms or data centers with varying temperatures and moderate noise levels., • Work involves managing multiple priorities in a deadline-driven environment., • Occasional evening, weekend, or on-call work may be required to support system maintenance or critical issues., • Frequent interaction with employees, vendors, and cross-functional teams., • Work may involve handling confidential and sensitive information. Company DescriptionBe a part of a dynamic and rapidly growing company. With a reputation for innovation, COPAN is the leading manufacturer of collection and transport systems in the world. COPAN’s collaborative approach to innovation in pre-analytics has resulted in the original FLOQSwabs, ESwab, FecalSwab, and UTM, as well as Full Laboratory Automation. COPAN’s collection and systems have been proven to advance the quality of traditional and contemporary microbiology assays. COPAN's automation includes specimen processing, smart incubation, digital imaging, and strong algorithms for the automatic segregation of bacterial cultures, followed by automated colony picking.Be a part of a dynamic and rapidly growing company. With a reputation for innovation, COPAN is the leading manufacturer of collection and transport systems in the world. COPAN’s collaborative approach to innovation in pre-analytics has resulted in the original FLOQSwabs, ESwab, FecalSwab, and UTM, as well as Full Laboratory Automation. COPAN’s collection and systems have been proven to advance the quality of traditional and contemporary microbiology assays. COPAN's automation includes specimen processing, smart incubation, digital imaging, and strong algorithms for the automatic segregation of bacterial cultures, followed by automated colony picking.