Patient Services Coordinator
23 hours ago
San Francisco
Join our dynamic team at Quadrant Health Group! Marina Harbor Detox, LLC a proud member of the Quadrant Health Group, is seeking passionate and skilled Client Care Coordinators to join our growing team in San Francisco, CA. As a Client Care Coordinator with a nursing focus, you will play a crucial role in ensuring the well-being and satisfaction of our clients. What You'll Do: The Client Care Coordinator is responsible for the nursing assessment and medication monitoring. This position reports to the Client Care Supervisor. Major Tasks, Duties and Responsibilities of a Skilled Medical Coordinator/ Client Care Coordinator: Client Care & Health Monitoring • Conduct nursing assessments upon client admission and complete intake consents., • Perform ongoing health assessments, including vital signs and behavioral observations., • Monitor and document client health status, ensuring accurate and thorough reporting., • Oversee self-administration of medication and ensure proper documentation., • Monitor medication compliance, conducting counts at least three times per week., • Maintain accurate Centrally Stored Medication Logs both in hardcopy and EMR., • Accept and transcribe physician phone orders, ensuring accuracy and compliance., • Communicate directly with pharmacies and physicians regarding medication orders., • Collect and supervise urinalysis (U/A) and blood alcohol concentration (BAC) samples, ensuring accurate reporting and disposal., • Perform and document routine tuberculosis (TB) tests as required., • Conduct audits of nursing documentation and ensure compliance with policies and procedures., • Perform patient rounds every 30 minutes to ensure client safety., • Monitor and itemize OTC medications and medical supplies, notifying management when reordering is necessary., • Maintain cleanliness and organization of medical stations and common facility areas., • Work closely with interdisciplinary teams, including clinical staff and management, to ensure high standards of care., • Notify prescribers and management of any behavioral or health status changes., • Assist with pharmacy, medical store, and facility supply runs as needed., • Maintain compliance with all applicable regulations and ethical standards. Skills, Knowledge and Competencies for Medical Coordinator/ Client Care Coordinator: • Strong knowledge of nursing principles, medication administration, and detox protocols., • Ability to conduct and interpret COWS and CIWA assessments for substance withdrawal., • Understanding of state and federal healthcare regulations, especially in a residential treatment setting., • Knowledge of infection control protocols, HIPAA, and patient confidentiality requirements., • Excellent communication and interpersonal skills to interact with clients, families, and healthcare providers., • Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality., • Proficiency in basic computer skills and electronic health records (EHR) systems., • Ability to work effectively in a fast-paced environment., • Ability to communicate and collaborate effectively with co-workers, clinical staff, and administration to deliver high-quality care., • LVN, CCMA, EMT, or CNA certification/license (required based on role)., • SUDRC or RADTI certification required (can be obtained after hire)., • Minimum 6 months of experience in a detox, behavioral health, or residential treatment setting (preferred)., • CPR/BLS certification (required or must be obtained before hire)., • Experience with COWS and CIWA assessments (preferred but not required)., • Experience in handling and monitoring medications, including controlled substances., • Previous experience in a clinical or healthcare setting preferred., • Current CPR and First Aid Certification., • Competitive salary commensurate with experience., • Comprehensive benefits package, including medical, dental, and vision insurance., • Paid time off, sick time and holidays., • Opportunities for professional development and growth., • A supportive and collaborative work environment. $26 - $29 per hour For CCMA, EMT, or CNA with valid certification/license (Must obtain SUDRC or RADTI certification) $29 per hour For candidates with over 6 months of detox or supervisory experience $35 per hour For Licensed Vocational Nurses (LVNs) #HP Compensation details: 26-35 Hourly Wage PIfe34cdd0b9c5-31181-38258578