Assistant Manager (Sonic)
21 days ago
Henderson
Job DescriptionKey Responsibilities:1. Staff Management & Leadership: • Assist in recruiting, hiring, and training team members, ensuring they understand job responsibilities and company policies., • Supervise and lead the team during shifts to ensure high productivity and morale., • Assign and delegate tasks to employees while ensuring they follow proper operational procedures and safety guidelines., • Provide ongoing coaching, feedback, and performance evaluations to staff members., • Manage staff schedules to ensure adequate coverage during peak hours., • Resolve conflicts or issues among employees and maintain a positive work environment. 2. Customer Service:, • Ensure all customers receive fast, friendly, and accurate service in line with Sonic’s customer service standards., • Address customer complaints, concerns, or issues promptly and professionally., • Maintain high customer satisfaction by ensuring orders are correct and delivered quickly., • Encourage customer feedback and suggestions for continuous improvement. 3. Operational Oversight:, • Oversee the preparation and delivery of food to ensure it meets quality standards and is served in a timely manner., • Monitor and ensure the kitchen, dining areas, and drive-thru are clean and well-maintained., • Support the management team in the opening and closing of the restaurant., • Ensure that food safety, cleanliness, and sanitation standards are followed by all staff members., • Ensure the efficient and safe operation of kitchen equipment and POS systems. 4. Inventory & Supply Management:, • Assist in managing inventory levels and ordering supplies as needed., • Monitor food waste and implement strategies to reduce it., • Ensure that food and beverage products are stored properly and within health and safety regulations. 5. Financial & Cash Management:, • Assist in managing labor costs, food costs, and other operational expenses to maintain profitability., • Handle cash, credit, and other payment transactions accurately., • Help with daily cash reconciliation, deposit preparation, and financial reporting., • Monitor sales trends and suggest strategies to maximize sales and improve performance. 6. Health, Safety & Compliance:, • Ensure compliance with all local, state, and federal regulations, including health, food safety, and labor laws., • Enforce sanitation standards, ensuring that the restaurant adheres to all required cleanliness and hygiene practices., • Oversee staff training on safety protocols and emergency procedures. 7. Team Development & Motivation:, • Foster a positive work culture, promoting teamwork, collaboration, and employee engagement., • Identify training needs and provide development opportunities for team members., • Help the management team with employee recognition and retention efforts. Qualifications:, • Experience:, • 1-2 years of experience in a fast-food or quick-service restaurant environment, with at least 6 months in a supervisory role., • Experience with customer service and staff management is preferred., • Skills:, • Strong leadership and team-building skills., • Excellent communication and interpersonal skills., • Ability to multitask and manage time effectively in a fast-paced environment., • Problem-solving and decision-making skills., • Basic knowledge of food safety, sanitation, and health regulations., • Proficiency with point-of-sale (POS) systems and other restaurant management tools., • Education:, • High school diploma or equivalent required; college degree in business, hospitality, or related field is a plus., • Physical Requirements:, • Ability to stand, walk, and bend for long periods of time., • Ability to lift up to 50 pounds as needed., • Ability to work in a fast-paced, high-energy environment.