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Job DescriptionDescription: We are Hiring! Job Posting: HOUSING RETENTION SPECIALIST Location: Rochester, NY Employment Type: Full-Time Schedule: Monday - Friday 8:30am to 4:30pm Salary: $18.75 to $20.00/hr General Description Coordinate and identify services that will provide eligible clients the ability to develop skills that will increase access to and retention in medical care; and establish the foundation that will allow them to achieve and maintain stable, independent housing within Monroe and surrounding Finger Lakes Counties. Essential Duties and Responsibilities • Conduct assessments and planning to address housing needs, when appropriate complete intake, assessment, service plan development, implementation and referrals., • Assist needed clients in locating appropriate and affordable housing and oversee implementation of plans to the satisfaction of the individuals served., • Serve as client advocate with landlords, housing programs and other organizations client is affiliated with., • Maintain and identify new landlord or property owner resources., • Assist clients in completing housing or emergency assistance applications, DHS application and other paperwork need to complete service plan development., • Participate in case conferences, provider meetings or housing committee meetings that are pertinent to client’s needs., • Complete required home visits with clients and maintain monthly contact as directed by supervisor., • Complete housing inspections annually and as needed by funder., • Ensure compliance with all applicable local, State and Federal regulations and agency policies., • Meet with each client and maintain telephone availability for consumers based on client need, • Assist clients with accessing services for housing, medical services, and other psycho-social needs make appropriate referrals when needed., • Assist clients with obtaining and maintaining all benefits and entitlements to ensure ability for payment of housing and becoming self-sufficient., • Assist clients with Independent living skills, such as budgeting, banking, and child care referrals in order for them to maintain appropriate housing., • Ensure all required information is entered in to all databases systems used., • Assist clients with obtaining house hold items., • Assist client with follow through of all requirements of the HomeSOURCE, HOPWA and Ryan White programs., • Travel to rural counties to assist clients in the Finger Lakes Region, if applicable., • Market HomeSOURCE, HOPWA and Ryan White programs., • Document all communication with or regarding clients in detailed progress notes., • Maintain timely case openings, case management logs, case closings and all other necessary and required paperwork., • Provide crisis intervention., • Attend mandatory training., • Act as a member of HomeSOURCE, HOPWA and Ryan White team., • Represent Catholic Charities Family Community Services on appropriate boards and committees as assigned by supervisor., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Qualifications Education: Bachelor’s degree in Health, Education, or Human Services and at least two years of experience with HIV/AIDS, chemical dependency, or mental illness. OR Associates degree in Health or Human Services and at least 3 years’ experience with HIV/AIDS chemical dependency, or mental illness. A combination of education and experience will be considered at the discretion of the Director. Bilingual (English/Spanish) is required for some positions. If position requires bilingual skills to be used, additional compensation will be offered. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development

Job Locations US-NY-Rochester Category Nursing Position Type Full-Time Work Arrangement Onsite ID 2026-6733 Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. In order to support our mission, Helio Health is seeking a Registered Nurse (RN) to work on a Full-Time basis for our Rochester Inpatient Program. The Registered Nurse (RN) will provide comprehensive treatment to those affected by substance use, mental health, and other behavioral health disorders. The schedule will be days, evenings, or overnights with rotating weekends. Registered Nurses at Helio Health have a unique opportunity to use their training to provide a comprehensive approach focusing on patients' mental health and wellbeing. RN's in the behavioral healthcare field may enjoy the following benefits not traditionally found in common healthcare settings: Less physically demanding and strenuous on your body from not needing to stand for your entire shift. • Less laborious work with patients with less tasks related to ADL's., • Primarily taking vitals, passings medications, and identifying and acute needs of mental health and SUD related issues., • Build strong relationships with patients and see positive, real-time results. Pay Rate: $35.00- $40.00 per hour. In addition to Helio Health's comprehensive benefits package, Full-Time RN's are eligible to receive a Sign-On incentive up to $8,000! • Work under the supervision of the Nurse Manager, Service Director and/or Program Director and follows medical orders for patient care., • Communicate with supervisor, medical provider and/or Medical Director regarding patients' medical concerns., • Monitor patients' medical status, signs and symptoms of withdrawal and reports to supervisor and/or medical director., • Work with other medical staff across the agency and in the community for continuity of patient medical care., • Communicate with clinical staff regarding patients' medical concerns., • Work directly with patients' in providing medical services, interpreting medical information and provide recommendations or make referrals for medical services., • Develop, recommend, and review medical policies and procedures for all programs within Syracuse Behavioral Healthcare., • Advise the agency and ensure the provision of services for medical and health related issues., • Provide direct patient care of medical examination, implementation of medical orders, treatment of medical conditions and communicable and infectious disease reporting in accordance with the law., • Execute and review public health education and screening protocols with regards to tuberculosis, sexually transmitted diseases, hepatitis, and HIV prevention and harm reduction in accordance with Article 27-F of the Public Health law and under the Mental Hygiene law in coordination with the Medical Director/Nurse Manager., • Implement and carry out a medically based group for patients on the above topics., • Serves on special review and quality assurance committees as assigned., • Provide and document medical consultation, assessment, examination, and treatment planning and review consistent with agency policy and requirements., • Other related assignments and duties consistent with training and experience., • Must be a licensed Registered Nurse currently registered by the New York State Department., • At least one year of experience, or comparable training in the treatment of substance abuse and/or substance dependency., • Basic computer skills required., • We strongly encourage bilingual candidates who are fluent in both Spanish and English to apply. Your language skills will be a valuable asset in serving our diverse community and enhancing our team's capabilities. Our Comprehensive Employee Benefits Package Includes: • Overtime and Shift Differential Pay., • Health insurance including dental and vision for employees and families., • Paid Vacation and Sick leave - No Waiting Period for accruals., • Paid holidays, including a floating birthday holiday., • 401(k) plan with up to 5% company match., • Company paid short-term disability insurance., • Company sponsored life insurance., • Employee Assistance Program (EAP). Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination. Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program. IND123B

Job Description Job Title: Physician Assistant/Nurse Practitioner Department: Clinic Position type: Full-time 37.5 hours FLSA: Exempt Job Summary: Are you passionate about delivering comprehensive, patient-centered care in a collaborative environment? Trillium Health is seeking an experienced Physician Assistant or Nurse Practitioner to join our innovative, mission-driven team. Reporting to the Director, Advanced Practice Providers and working under the direction of the Chief Medical Officer, you’ll provide high-quality primary and/or specialty care to a diverse patient population. Your role will include direct patient care, health education, and active participation in our interdisciplinary team. Duties/Responsibilities: • Develop and maintain a practice agreement with a collaborating physician in accordance with NYS guidelines., • Submit proof of practice agreement to the State Education Department within 90 days of hire., • Deliver patient care including histories, physical exams, urgent and routine visits, office procedures, and test result reviews., • Educate patients, families, and healthcare staff on a variety of health topics, including nutrition, stress management, and disease prevention., • Participate in case management meetings and supervise clinical interventions by RN staff., • Engage in continuing education, including primary care and HIV/AIDS care, and participate in peer and chart reviews., • Maintain professional credentials and practice in accordance with ANA Scope and Standards of Practice. Required Skills/Abilities: • Exceptional communication and conflict resolution skills, • Leadership and critical thinking abilities, • Strong interpersonal skills, • Time management and prioritization, • Problem-solving mindset, • Minimum 3 years’ experience as a board-certified Nurse Practitioner or Physician Assistant., • National certification by ANA or an equivalent body., • Experience in community-based healthcare settings is preferred., • Proficiency with Epic EMR, strong interpersonal and communication skills, and computer literacy. Physical Requirements: • Ability to stand and walk for prolonged periods during the workday., • Lift and carry up to 50 pounds occasionally, including assisting with patient transfers and handling equipment., • Frequent use of hands and fingers for medical procedures and computer work., • Regular bending, kneeling, and reaching required., • Visual and auditory acuity to assess patient conditions and respond to alarms., • Ability to handle repetitive motions and manage multiple tasks during extended shifts. Equal Employment Opportunity: Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Trillium Health is committed to supporting and accommodating qualified individuals under the Americans with Disabilities Act. Only essential duties and qualifications are listed in this posting. Apply today and help us deliver compassionate, innovative care to our community!

Job Locations US-NY-Rochester Category Nursing Position Type Full-Time Work Arrangement Onsite ID 2026-6815 Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. In order to support our mission, Helio Health is seeking a Registered Nurse (RN) to work on a Full-Time basis for our Rochester Comprehensive Outpatient Program. The schedule will be Monday- Friday, 8:00am-4:30pm. Registered Nurses at Helio Health have a unique opportunity to use their training to provide a comprehensive approach focusing on patients' mental health and wellbeing. RN's in the behavioral healthcare field may enjoy the following benefits not traditionally found in common healthcare settings: Less physically demanding and strenuous on your body from not needing to stand for your entire shift. • Less laborious work with patients with less tasks related to ADL's., • Primarily taking vitals, passings medications, and identifying and acute needs of mental health and SUD related issues. In addition to Helio Health's comprehensive benefits package, Full-Time RN's are eligible to receive a Sign-On incentive up to $8,000 as well as shift differential! • Work under the supervision of the Nurse Manager, Service Director and/or Program Director and follows medical orders for patient care., • Work primarily with methadone admissions and dosing., • Communicate with supervisor, medical provider and/or Medical Director regarding patients' medical concerns., • Monitor patients' medical status, signs and symptoms of withdrawal and reports to supervisor and/or medical director., • Work with other medical staff across the agency and in the community for continuity of patient medical care., • Communicate with clinical staff regarding patients' medical concerns., • Work directly with patients' in providing medical services, interpreting medical information and provide recommendations or make referrals for medical services., • Develop, recommend, and review medical policies and procedures for all programs within Syracuse Behavioral Healthcare., • Advise the agency and ensure the provision of services for medical and health related issues., • Provide direct patient care of medical examination, implementation of medical orders, treatment of medical conditions and communicable and infectious disease reporting in accordance with the law., • Execute and review public health education and screening protocols with regards to tuberculosis, sexually transmitted diseases, hepatitis, and HIV prevention and harm reduction in accordance with Article 27-F of the Public Health law and under the Mental Hygiene law in coordination with the Medical Director/Nurse Manager., • Implement and carry out a medically based group for patients on the above topics., • Serves on special review and quality assurance committees as assigned., • Provide and document medical consultation, assessment, examination, and treatment planning and review consistent with agency policy and requirements., • Other related assignments and duties consistent with training and experience., • Must be a licensed Registered Nurse currently registered by the New York State Department., • At least one year of experience, or comparable training in the treatment of substance abuse and/or substance dependency., • Methadone experience highly preferred., • Basic computer skills required. Our Comprehensive Employee Benefits Package Includes: • Overtime and Shift Differential Pay., • Health insurance including dental and vision for employees and families., • Paid Vacation and Sick leave - No Waiting Period for accruals., • Paid holidays, including a floating birthday holiday., • 401(k) plan with up to 5% company match., • Company paid short-term disability insurance., • Company sponsored life insurance., • Employee Assistance Program (EAP). Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination. Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program. IND123A

Job Description Job Title: Supervisor, Call Center PSRs Department: Clinic Position Type: Full-Time FLSA: Non-Exempt Reports To: Manager, Call Center Direct Reports: Yes Job Summary Join us in leading a mission‑driven team committed to innovation, collaboration, and continuous development. The Supervisor, Call Center PSRs oversees the daily operations of a centralized call center supporting Family Medicine, Sexual Health, Gynecology, HIV, and Hep C services. This position ensures patients receive timely, accurate, compassionate, and culturally responsive access to care by directly supervising PSRs, optimizing workflows, and upholding clinical, regulatory, and organizational standards. The supervisor plays a vital role in shaping a positive patient experience across high‑volume, high‑sensitivity service lines, balancing productivity expectations with quality, confidentiality, and trauma‑informed communication. This position works closely with clinical leadership, nursing, scheduling, and operations teams to ensure seamless coordination and an exceptional patient experience. Duties & Responsibilities • Oversee day‑to‑day operations of the centralized call center supporting multiple primary care and specialty service lines., • Monitor and analyze call center performance metrics including call volume, abandonment rates, response times, scheduling accuracy, Epic documentation quality, and patient satisfaction indicators., • Identify trends, barriers, and opportunities for improvement; implement process improvements to enhance access, efficiency, and patient experience., • Serve as an escalation point for complex or challenging calls., • Ensure accurate and timely documentation of patient interactions in Epic EMR and call‑tracking systems., • Collaborate with leadership and other departments to improve processes and implement quality initiatives., • Develop and maintain staffing schedules to ensure adequate coverage., • Conduct regular team meetings and provide ongoing training and development opportunities., • Participate in recruitment, onboarding, and performance evaluations for call center staff., • Promote a positive, inclusive, and team‑oriented work environment., • Provide direct supervision, coaching, and performance management for Call Center PSRs, fostering accountability, engagement, and professional growth., • Other duties as assigned.Required Skills & Abilities, • Strong leadership, communication, and problem‑solving skills., • Ability to manage multiple priorities in a fast‑paced environment., • Strong interpersonal skills and commitment to delivering compassionate, culturally responsive customer service., • Ability to support a diverse patient population with sensitivity and professionalism., • Experience using Epic EMR (minimum 2 years required).Education & Experience, • High school diploma or equivalent required; Associate’s or Bachelor’s preferred., • Minimum 2 years of experience in a call center or customer service environment., • Minimum 1 year of supervisory or lead experience required., • Minimum 2 years of Epic EMR experience required.Miscellaneous Requirements, • Commitment to the mission, vision, One Trillium values, and behaviors., • Ability to maintain confidentiality of all patient, client, employee, protected, and proprietary information. In alignment with the Americans with Disabilities Act (ADA), this job description lists only those responsibilities and qualifications deemed essential to the position.

Job Description Job Title: Case Manager Department: Supportive Services Position Type: Full-Time FLSA: Non-Exempt Job Summary The Case Manager provides proactive, patient-centered disease‑ or condition‑specific care coordination for attributed patient/client panels and individuals with complex medical, behavioral health, and social needs. This role supports team‑based primary care, quality improvement initiatives, data-driven population health processes, and assists leadership with onboarding and mentorship of Community Health Workers. The Case Manager is embedded within an assigned service area to facilitate direct access to services, support chronic disease management, and build community partnerships. Operating with independence, this role requires strong engagement, assessment, and care coordination skills to ensure patients/clients receive comprehensive, culturally appropriate support. Duties and Responsibilities1. Advanced Team-Based Care • Support disease-specific, condition-specific, and health-related social needs within a multidisciplinary team., • Assist patients/clients in navigating insurance, completing paperwork, obtaining durable medical equipment, and accessing supportive services., • Provide proactive outreach for preventive care, chronic disease follow-up, and continued engagement., • Conduct assessments related to medical, behavioral health, and social needs, including SDOH.2. Advanced Care Coordination, • Coordinate and track referrals across specialties, imaging, behavioral health, dental, and community partners., • Facilitate access to transportation, food resources, housing supports, and additional social services., • Complete intake, assessment, and reassessment processes for internal grant services per required standards., • Facilitate case conferences and ensure continuous communication with patient/client providers and support teams.3. Documentation & Quality Improvement, • Document care coordination activities in the EHR accurately and timely., • Utilize reports/tools to identify rising‑risk or high‑risk patients/clients., • Support population health process improvement., • Contribute to achievement of disease‑specific quality measures (e.g., cardiovascular, hypertension, diabetes, HIV, Hepatitis C)., • Lead or participate in targeted outreach initiatives.4. Patient/Client Engagement & Education, • Conduct pre‑visit planning and outreach for appointment reminders and follow-up needs., • Participate in post‑visit care planning to address health and safety requirements., • Provide culturally appropriate disease management education and self‑management support., • Assist patients/clients with creating achievable health goals, including those related to social drivers of health., • Conduct retention outreach for individuals considered “lost to care.”5. Team Leadership & Mentorship, • Serve as a resource and mentor to Community Health Workers., • Support onboarding, training, and case review discussions., • Offer workflow feedback and participate in care management quality improvement activities.Required Skills and QualificationsQualifications – Required, • High School Diploma/GED with five years of qualifying experience.Preferred, • Experience working with high‑risk or vulnerable populations., • Experience in an FQHC, patient-centered medical home, or value‑based care model., • Ability to interpret data reports or performance dashboards., • Bilingual skills highly preferred.Skills & Competencies, • Strong patient/client engagement and problem‑solving skills., • Understanding of chronic conditions and social drivers of health., • Ability to multitask and prioritize in a fast‑paced environment., • Experience with motivational interviewing and trauma‑informed care., • Strong interpersonal skills to build internal and external partnerships. Physical Requirements: While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Equal Employment Opportunity: Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality improvement plans.

Job DescriptionFLSA: Exempt Worker Category: Regular Full Time Home Department: Clinic Job Description: Purpose: The Board Certified or Board Eligible GYN Physician provides patients with primary care services in a licensed diagnostic and treatment center. Key Job Responsibility Areas: • Patient Care: Provide gynecologic care to patients on-site in clinic with an interdisciplinary approach, to diverse populations, including patients with HIV, Hep C, LGBTQ. Rotating 24-hour phone-based call system to include urgent patient communications, ED visits, hospital admissions, panic lab values, etc. Provide consultation regarding gynecologic care as requested4. Provide primary medical care, including women’s health to diverse populations, including patients with HIV, Hep C, LGBTQ. Collect, record, and maintain patient information, such as medical histories, reports, and examination results. Collect medical information from patients, family members, or other medical professionals. Prescribe or administer therapy, medication, and other specialized medical care to treat or prevent illness, disease, or injury. Operate on patients to treat conditions. Analyze records, reports, test results, or examination information to diagnose medical condition of patient. Analyze test data or images to inform diagnosis or treatment. Explain procedures and discuss test results or prescribed treatments with patients. Explain medical procedures or test results to patients or family members. Monitor patients' conditions and progress and reevaluate treatments as necessary. Monitor patient progress or responses to treatments. Advise patients and community members concerning diet, activity, hygiene, and disease prevention. Provide health and wellness advice to patients, program participants, or caregivers. Refer patient to medical specialist or other practitioner when necessary. Refer patients to other healthcare practitioners or health resources. Direct and coordinate activities of nurses, students, assistants, specialists, therapists, and other medical staff. Prepare government and organizational reports on birth, death, and disease statistics, workforce evaluations, or the medical status of individuals. Prepare official health documents or records., • Teaching/Training: Precept students, residents and other medical staff during elective rotations at Trillium Health. Required to obtain 50 or more CME credits per year (on average) to remain eligible for medical staff credentialing and commercial insurance crediting., • Administrative Responsibilities: Duties as required (quality assurance, etc)., • MD or DO Degree and Board Certified or Board Eligible in Obstetrics and Gynecology. Minimum 3 years of clinical experience in gynecology preferred.

Job Description FLSA: Exempt Worker Category: Regular Full Time Home Department: Clinic Job Description: Trillium Health is seeking a dedicated Staff Physician to provide primary care services in our licensed diagnostic and treatment center. Under the direction of the Chief Medical Officer and/or the Medical Director Primary Care, the Staff Physician will be an integral member of our interdisciplinary healthcare team, delivering the highest quality of care to our patients. Key Responsibilities: • Patient Care: Provide primary care to adult patients on-site in the clinic, including women’s health for diverse populations such as patients with HIV, Hep C, and LGBTQ. Participate in a rotating 7-day phone-based call system for urgent patient communications, ED visits, hospital admissions, and panic lab values., • Teaching/Training: Mentor students, residents, and other medical staff during elective rotations at Trillium Health. Obtain 50 or more CME credits per year to remain eligible for medical staff credentialing and commercial insurance crediting., • Administrative Responsibilities: Complete all clinical documentation within 3 days of medical treatment. Participate in ongoing and focused peer reviews, quality assurance, and meeting attendance., • M.D. or D.O. Degree and Board Certified or Eligible in Family Medicine.

Job Description FLSA: Exempt Worker Category: Regular Full Time Home Department: Clinic Purpose: Trillium Health is seeking a dedicated and skilled Staff Physician specializing in Infectious Diseases to join our interdisciplinary healthcare team. The successful candidate will provide high-quality patient care in our licensed diagnostic and treatment center under the direction of the Chief Medical Officer. Key Responsibilities: Patient Care: • Provide Infectious Disease Consultation to adult patients on-site in clinic with an interdisciplinary approach., • Precept students, residents, and other medical staff during elective rotations at Trillium Health., • Complete all clinical documentation within 3 business days of medical treatment., • Conduct Ongoing Peer Reviews on a quarterly basis and Focused Peer Reviews as assigned., • Demonstrate commitment to inclusiveness and diversity, respecting individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc., • Model One Trillium behaviors, values, and business impacts within the organization., • Maintain confidentiality of all patients, client, employee, protected, and proprietary information., • Meet department performance standards and participate in compliance audits, process improvement, and quality improvement plans., • Preferred: M.D. or D.O. Degree and Board Certified or Eligible in Internal Medicine, with a Fellowship in Infectious Disease. Or HIV specialist physicians as credentialed by the American Academy of HIV Medicine., • Ability to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear., • Occasionally stoop, bend, lift, or move up to 25 lbs.

Job DescriptionDescription: We are Hiring! Job Posting: HOUSING PEER NAVIGATOR Location: Rochester, NY Employment Type: Full-Time Schedule: Monday - Friday 8:30am to 4:30pm, flexible Salary: Range between $16 and $18/hr General Description Assist the Home SOURCE team with housing retention services for PLWH/A to ensure successful linkage to housing, medical, and vocational services. Provide delivered services that include, but are not limited to, individual supportive counseling, assistance with client education, and escorting clients to medical and/or housing retention appointments. Essential Duties and Responsibilities • Assist consumers with appointment setting, reminders and appointment accompaniment., • Complete follow-up activities (i.e.: phone calls, initial appointment tracking, monitoring services and debriefing)., • Support and empower consumers to obtain/maintain self-management skills to achieve housing retention, • Assist Career Coordinator with group education activities on soft skills training, resume writing, and employment needs, • Assist consumers with navigation through the housing and employment services, addressing barriers., • Link hard-to-reach patients/consumers to needed services by providing outreach services., • Maintain accurate denotation of all services provided to clients in accordance with standards set by funding sources in all database systems., • Assist clients with self-advocacy skills, independent living skills, and when needed, serve as the client advocate., • Assist Housing and Retention Specialist with household items clients may need, including completing referral, assist with shopping for item and processes request, • Serve as consumer advocate., • Participate in team meetings, case conferences, and case reviews., • Participate in staff, department, and agency meetings or activities. Represent Catholic Charities Community Services on appropriate boards and committees as assigned by Supervisor., • Assure compliance with all applicable local, State and Federal regulations and agency policies., • Attend mandatory training., • Any other duties as assigned by supervisor., • Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Qualifications Education: Associate degree in health, education or human services; and one year of work experience and/or verifiable volunteer experience. OR High School diploma or GED and two years of work experience, and/or verifiable volunteer experience. Experience: • Must have knowledge of behavioral health system and resources., • Must have familiarity and sensitivity to HIV/AIDS issues. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Demonstrate ethical business practices, in conformance with all state and federal laws and regulations., • Possess excellent verbal and written communication skills., • Bilingual (Spanish/English) or ASL/English desirable., • Familiarity with community resources., • Previous experience working with diverse populations, including low to moderate-income families., • Ability to multi-task and prioritize duties., • Ability to travel in all weather conditions throughout the counties served., • Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques., • Ability to maintain absolute confidentiality in regard to all records reviewed including client records, employee records and billing records., • Proficiency and experience with PC’s and Microsoft applications., • Ability to analyze and interpret data and to handle problem resolution., • Possession a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier., • Continuous use of a reliable, registered and insured vehicle., • Provide transportation to clients in agency or personal vehicle as required, based on program need., • Demonstrate full adherence to the CCCS Code of Conduct and all policies/procedures related to compliance., • Demonstrate commitment to Agency Mission Statement., • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development

Job DescriptionDescription: The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y. Jordan Health is now seeking a CHW/Patient Connection Specialist who, under the guidance of the PPC Program Manager, is primarily responsible for maintaining continuity and retention in care through assessments for HIV and Hepatitis C+ patients as required. If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our CHW/Patient Connection Specialist opportunity. Requirements: The CHW/Patient Connection Specialist will ensure to: · Alleviate or eliminate clinician time spent on tasks that do not add direct value · Contribute to the efficiency and quality focus of Jordan Health teams. · Provide the highest quality care most efficiently when the clinician has all the resources necessary. · Uphold Jordan Health’s commitment to full compliance with all regulatory and safety standards. Education And Experience Required: · B.A. or B.S. in Psychology, Social Work, Counseling, Substance abuse counseling, Sociology, community health, or Public Health; or at least two years of experience in the field of HIV/AIDS. · One year of experience providing health education or case management, and familiar with psychiatric disorders, substance abuse, and cognitive impairments. · Fluent in English and Spanish · Valid NYS driver’s license. · Experience in health treatment: treatment plan, program implementation, and or direct delivery of health services. · Ability to deliver health education services and coaching. · Effective communication and documentation skills. · This position requires some expertise in Medicaid, Medicare, and ADAP insurance programs. · Sensitive to confidential information and HIPPA regulations. Certifications And Licenses · BLS through the American Heart Association · NYS Infection Control Certificate Special Skills, Knowledge Required: · Strong writing and computer skills · Possess and utilize effective verbal and written communication · Ability to be self-motivated, work independently, and work as a team member · Ability to represent the agency in a professional manner within the community · Skills and competence to establish supportive, trusting relationships with people living with HIV/AIDS and respect doe client rights and personal preferences are essential. Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance. Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law. About Jordan Health: Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.

The Supervisor, Call Center PSRs oversees the daily operations of a centralized call center supporting Family Medicine, Sexual Health, Gynecology, HIV, and Hep C services. The supervisor plays a vital role in shaping a positive patient experience across high-volume, high-sensitivity service lines, b

Job Description Job Title: Registered Nurse, Phone Triage (on-site) Department: Clinic Position type: Full Time 37.5 Hours FLSA: Non-Exempt Job Summary: Join us and be part of a mission‑driven clinical team committed to innovation, collaboration, and continuous development. Under the direction of the Nurse Manager, the Phone Triage RN provides high‑quality telephone triage, clinical assessment, care coordination, and patient education. The RN uses evidence‑based protocols and strong clinical judgment to assess patient needs, determine urgency, and support timely access to care. Duties/Responsibilities: • Respond to incoming patient calls and conduct telephone triage., • Assess symptoms, determine acuity, and direct patients to the appropriate level of care., • Schedule and coordinate patient appointments with clinic staff and providers., • Provide patient education and care instructions within the RN scope of practice., • Perform outreach for overdue labs, chronic disease follow-up, and care gaps., • Complete and process patient forms (disability, school, insurance, etc.)., • Document patient interactions accurately and in a timely manner in the EMR., • Communicate professionally and support teamwork across departments., • Participate in workflow and quality improvement initiatives., • Strong clinical assessment and critical thinking skills., • Excellent verbal and written communication., • Strong interpersonal and customer service skills., • Ability to work effectively in a fast-paced environment., • Proficiency with Electronic Health Records; EPIC preferred., • Ability to work with diverse and vulnerable patient populations., • Graduate of an accredited School of Nursing., • Associate Degree in Nursing (ADN) required; Bachelor of Science in Nursing (BSN) strongly preferred., • Active and unencumbered New York State RN license., • Minimum of three (3) years of nursing experience in acute care, outpatient, ambulatory, or primary care settings., • Experience performing symptom assessment and/or telephone triage preferred., • Experience supporting patients with chronic disease management preferred., • Experience working with patients living with HIV/AIDS preferred. Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee may occasionally need to stoop, bend, and lift or move up to 25 pounds. Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Equal Employment Opportunity: Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality improvement plans. If you are ready to advance your career and contribute to our mission, we encourage you to apply today!

Job Description Job Title: Supervisor, Call Center RN’s Department: Clinic Position Type: Full-Time FLSA: Non-Exempt Job Summary The Supervisor, Call Center Registered Nurse provides both clinical and operational leadership for the centralized RN phone triage team supporting Family Medicine, Gynecology, Sexual Health, HIV, Hepatitis C, and Pediatric services. This role ensures patients receive safe, timely, and evidence‑based clinical guidance while maintaining consistency, high‑quality care, and regulatory compliance across all service lines. Blending hands‑on clinical expertise with strong people leadership, the Supervisor standardizes triage workflows, supports RN development, oversees staffing and performance, and partners with interdisciplinary teams to enhance patient access, care continuity, efficiency, and the overall patient experience. Duties/Responsibilities • Supervise and support the RN Phone Triage team, providing coaching, performance oversight, and clinical guidance., • Monitor call center performance metrics, including response times, call volumes, and patient satisfaction., • Step in during high‑volume periods to relieve call queue backlogs by answering phones and triaging patient calls to ensure timely access to care., • Assist with complex patient triage situations and serve as the escalation point for clinical concerns., • Monitor documentation quality to ensure accurate and complete EMR entries., • Provide direct clinical coverage during RN PTO or unplanned absences, including phone triage, patient assessment, and scheduling support., • Ensure accurate clinical decision‑making, care coordination, referrals, emergency guidance, and provider escalations when appropriate., • Collaborate with the Call Center Manager and interdisciplinary practice teams to improve workflows and implement quality initiatives., • Develop and maintain staffing schedules to ensure adequate coverage., • Conduct regular team meetings, ongoing education, and competency assessments for RN staff., • Lead onboarding, orientation, and specialty‑specific training for new RN team members., • Maintain compliance with NYS RN Scope of Practice and organizational policies., • Promote a supportive, inclusive, team‑oriented work environment.Required Skills/Abilities, • Valid New York State Registered Nurse (RN) license., • Bachelor of Science in Nursing (BSN) preferred., • Minimum 2 years of clinical nursing experience (ambulatory, outpatient, or family medicine preferred)., • Experience with clinical assessment and telephone triage across multiple service lines., • Minimum 2 years of Epic EMR experience required., • 1–2 years of supervisory or team lead experience required., • Strong communication, and problem‑solving skills., • Ability to manage multiple priorities in a fast‑paced environment., • Excellent interpersonal skills with commitment to outstanding customer service., • Ability to work respectfully with diverse patient, employee, and visitor populations.Education and Experience, • Graduate of an accredited School of Nursing., • Associate Degree in Nursing (ADN) required., • Bachelor of Science in Nursing (BSN) strongly preferred., • Experience supporting diverse or vulnerable patient populations preferred., • Experience with clinical assessment, symptom evaluation, and/or telephone triage preferred.Physical Requirements, • Ability to stand, sit, walk, use hands, reach, talk, and hear regularly., • Occasional stooping, bending, and lifting/moving up to 25 lbs., • Vision requirements include close, distance, peripheral, and depth perception, with ability to adjust focus.

Job DescriptionDescription: The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y. Jordan Health is now seeking a MAAT Clinic RN who, under the guidance of the Chief of MAAT Clinic, is primarily responsible for pre-treatment screenings, intake evaluations and induction of patients under close supervision of Chief and working with the MAAT Practice Manager and MAAT team. The MAAT Clinic RN will assist MAAT Practice Manager with administration and management of the MAAT clinic. If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our MAAT Clinic RN opportunity. Requirements: The MAAT Clinic RN will ensure to: · Assist with medical screenings of patients being considered for MAAT services with special attention to cardiopulmonary disease like HIV, Hep C, Hep B and Tuberculosis screening. · Obtain prior authorizations for MAAT related medications and facilitate the coordination of MAAT related medications in terms of following up on prescriptions, prior authorizations, ensuring safe, appropriate and timely delivery and receipt of medication, storage and administration. · Assist the MAAT coordinators · Assist with program planning and activities in accordance with funding requirements and policies and procedures of Jordan Health center. · Assist with providing direct client intervention/counseling as necessary to MAAT clinic patients. · Assist with planning and presenting in service or professional development training to MAAT clinic staff. · Other duties as assigned Education And Experience Required: · Bachelor’s or Associates degree in nursing with Master’s preferred. · Minimum of 1 year experience with Addiction Medicine experience preferred Licenses And Certifications: · Current NYS RN License without any negative actions · Current provider BLS/CPR through the American Heart Association. · Infection Control Certification · Certification in addiction nursing preferred Special Skills, Knowledge Required: · Experience with Microsoft Office including Word and Excel is required. · Fluency in Spanish preferred but not required. · Having a valid driver’s license and a vehicle is strongly preferred as position will require travel to 3 comprehensive sites at minimum. Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance. Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law. About Jordan Health: Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.

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