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Job DescriptionDescription: This position is responsible for overseeing the daily operations of the Case Management Department and the Implementation of policies and procedures that will contribute to successful service delivery and positive client outcomes. The Senior Case Manager is also responsible for providing support and accountability to on-site Case Management Staff and interns and for collaborating with other departments within the organization to improve processes and carry out the Organization’s mission. The Senior Case Manager may also be required to intervene in crises, bridge the gaps in service delivery, and fill Case Management needs. Requirements: Responsibilities and Duties: Program Development and Planning • Collaborate with the Manager of Social Services and the Leadership team to develop and implement policies and procedures for the Case Management program., • Identify areas for improvement and develop strategies to enhance program processes and outcomes., • Evaluate program effectiveness through collection of data, assessment of processes, and obtaining client feedback, • Keep up to date on best practices and policy changes as it relates to Case Management Team Leadership • Provide guidance and support to Case Management staff and Interns in their job roles, • Arrange and conduct training and workshops to ensure that Case Management staff is kept up to date on changing trends policies and procedures that will affect service delivery, • Conduct regular team meetings, Interviews as needed, and performance evaluations and hold staff accountable to the Organization’s standards, • Encourage professional growth and provide resources for continued learning and development. Case Management • Oversees the day-to-day operations of the Case Management program, • Intervene in crises and emergencies and provide Case Management support to departments as needed, • May be required to provide transportation to clients or for client services Collaboration and Coordination • Identify and connect with service providers and community partners that may provide a benefit to the client population served, • Arrange tours and community meetings with other service providers to provide education to the Case Management Team, • Collaborate with other departments to refer and obtain needed services for clients, • Under the direction of the Care Services Director, coordinate with Universities/Colleges to provide field education to Social Work Students Documentation • Keep detailed internal notes for each client in a secure location. Maintain privacy and confidentiality of all notes taken., • Review and transfer Intern notes to the Homeless Management Information System HMIS, • Enter service transactions in HMIS for each client interaction and service delivery, • Keep up to date on best practices and privacy guidelines related to documentation. Supervision • Assist in supervising Social Work Interns from local Universities/Colleges, • Assist in the interviewing and orientation of new social work Interns., • Assist in conducting training with social work interns as a group and individually., • Be an ongoing resource and coach for interns throughout their internship experience. This is not a full description of job duties and responsibilities and additional duties may be assigned by the Director of Care Services and SALT’s Leadership Team. Qualifications: Requirements • Must have a Bachelor in Social Work (BSW) or equivalent degree, • Masters Preferred, • Excellent verbal and written communication skills, • Strong problem-solving and interpersonal skills, • Organized accurate, thorough, detail-oriented, and able to monitor work for quality, • Intermediate level with MS Office Suite and Google Docs Preferences • Experience in working with the homeless population Physical Requirements • Ability to lift to 50 pounds, • Ability to stand, walk, sprint, run, and patrol for extended periods, • Must hear and see well (either naturally or with correction), • Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead, • A considerable amount of time making repetitive motions, • Work in a fast-paced environment with frequent interactions with customers, • Ability to function with frequent temperature changes between indoors and out, • Work in various weather conditions, including heat, cold, and rain, • Stand and walk continuously for up to 8-10 hours during a shift while providing customer care, • Considerable amount of time using a telephone and computer, • Sit at a desk and use a computer for extended periods to perform data entry and administrative tasks • Answer phone calls and communicate with colleagues and clients verbally throughout the day • Use hands and fingers for typing and operating office equipment, such as printers and scanners • Use hands and fingers for precise mouse movements and keyboard shortcuts, • Review and analyze printed materials for accuracy and quality, • Attend meetings and collaborate with team members in various office settings, • Collaborate with colleagues and communicate professionally in person and via email, • Sit at a workstation and use a computer to respond to customer inquiries and resolve issues • Use a headset to communicate with customers over the phone for extended periods, • Navigate between multiple software systems to access customer information, • Occasionally stand and walk within the office to consult with supervisors or assist colleagues • Attend meetings and collaborate with team members when needed EEO Statement SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Drug-Free Workplace Program Statement SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working, or being present on company premises while under the influence of alcohol, illegal drugs, or other unauthorized substances, or with measurable quantities of alcohol, illegal drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.

Job Description Title: Psychiatric Mental Health Nurse Practitioner (PMHNP) Reports to: Director of Behavioral Health/Chief Medical Officer Status: Non-Exempt Work Schedule: Full Time: Monday through Friday. Days/times may vary Position Summary: Provides evidence based psychiatric evaluations and medication management for patients receiving primary health care services at Orange Blossom Family Health, including adults and school-based youth. Coordinates psychiatric care/referrals and collaborates with the Behavioral Health Team, Primary Care Providers, OCPS schools, and HOPE Team (Homeless Street Outreach). Provides medical/psychiatric assessment and medication management of patients with substance use disorders (including Medication Assisted Treatment), within the scope of MOAs/MOUs in place at OBFH and collaborating agencies. Coordinates appropriate placement referrals as needed, including initiation of Marchman and/or Baker Acts. Services may be provided in varied settings at varied times, including in-office, school-based, clinical exam rooms, telehealth, off-site collaborative sites, permanent supportive housing (PSH) homes, homeless shelters, during homeless street outreach (encampments, streets, shelters, etc.). Ensures compliance with current federal and state standards, guidelines and regulations. Position will participate in Quality Improvement activities as needed. Responsibilities & Expectations: • Provides evidence based psychiatric evaluations and medication management for patients receiving primary health care services at Orange Blossom Family Health, including adults and school-based youth., • Conduct services both face-to-face and via telehealth., • Provide brief evidence‐based psychotherapeutic interventions as needed to augment medication management., • Utilize various evidenced-based, clinical assessment tools (including PHQ-9 and 9A, CFARS, GAD, MDQ, DAST, AUDIT, etc.) to determine prioiritize needs, determine appriate level of care, and track symptom improvement., • Coordinate and collaborate with primary care providers, parents, caregivers, teachers, and other professionals to ensure coordinated care and improve health outcomes., • Facilitate referrals to other services (e.g. substance abuse treatment, specialty care and community resources) as needed., • Work closely with Primary Care and Behavioral Health team, including licensed providers, case managers, street outreach, and interns for case consultation, differential diagnoses, and medication management., • Provide crisis intervention as needed, including to clients experiencing acute distress, suicidal thoughts, self-harming behaviors, etc., • Maintain accurate and timely records of activities and services provided to each client., • Participate in and/or facilitate multi-disciplinary and multi-agency team meetings., • Work to meet patient needs effectively and resolve individual barriers through follow‐up, advocacy, and collaboration with OBFH staff and other community service providers, • Other duties as assigned to support the mission of the organization. Requirements: • Current Florida state license as an APRN and national certification as a Psychiatric Mental Health Nurse Practitioner., • At least two (2) years experience in the evaluation, diagnosis, and treatment of mental health and substance use disorders., • Experience working with varied populations, including youth in school-based and community settings, the homeless population, and those with substance use, and mental disorders., • Experience with electronic health record documentation (Epic systems preferred)., • Must have strong interpersonal, written and oral communication skills., • Experience utilizing Microsoft Office suite., • Knowledge or Integrated Behavioral Health in Community Health (preferred), • Knowledge of Federal, State and County regulations for FQHCs (preferred), • A willingness and passion for serving disadvantaged populations Benefits: Competitive salary, paid holidays, paid PTO, medical/dental/vision/life insurance, retirement plan, paid CE/CEUs.

Job DescriptionDescription: This position is responsible for overseeing the daily operations of the Case Management Department and the Implementation of policies and procedures that will contribute to successful service delivery and positive client outcomes. The Senior Case Manager is also responsible for providing support and accountability to on-site Case Management Staff and interns and for collaborating with other departments within the organization to improve processes and carry out the Organization’s mission. The Senior Case Manager may also be required to intervene in crises, bridge the gaps in service delivery, and fill Case Management needs. Requirements: Responsibilities and Duties: Program Development and Planning • Collaborate with the Manager of Social Services and the Leadership team to develop and implement policies and procedures for the Case Management program., • Identify areas for improvement and develop strategies to enhance program processes and outcomes., • Evaluate program effectiveness through collection of data, assessment of processes, and obtaining client feedback, • Keep up to date on best practices and policy changes as it relates to Case Management Team Leadership • Provide guidance and support to Case Management staff and Interns in their job roles, • Arrange and conduct training and workshops to ensure that Case Management staff is kept up to date on changing trends policies and procedures that will affect service delivery, • Conduct regular team meetings, Interviews as needed, and performance evaluations and hold staff accountable to the Organization’s standards, • Encourage professional growth and provide resources for continued learning and development. Case Management • Oversees the day-to-day operations of the Case Management program, • Intervene in crises and emergencies and provide Case Management support to departments as needed, • May be required to provide transportation to clients or for client services Collaboration and Coordination • Identify and connect with service providers and community partners that may provide a benefit to the client population served, • Arrange tours and community meetings with other service providers to provide education to the Case Management Team, • Collaborate with other departments to refer and obtain needed services for clients, • Under the direction of the Care Services Director, coordinate with Universities/Colleges to provide field education to Social Work Students Documentation • Keep detailed internal notes for each client in a secure location. Maintain privacy and confidentiality of all notes taken., • Review and transfer Intern notes to the Homeless Management Information System HMIS, • Enter service transactions in HMIS for each client interaction and service delivery, • Keep up to date on best practices and privacy guidelines related to documentation. Supervision • Assist in supervising Social Work Interns from local Universities/Colleges, • Assist in the interviewing and orientation of new social work Interns., • Assist in conducting training with social work interns as a group and individually., • Be an ongoing resource and coach for interns throughout their internship experience. This is not a full description of job duties and responsibilities and additional duties may be assigned by the Director of Care Services and SALT’s Leadership Team. Qualifications: Requirements • Must have a Bachelor in Social Work (BSW) or equivalent degree, • Masters Preferred, • Excellent verbal and written communication skills, • Strong problem-solving and interpersonal skills, • Organized accurate, thorough, detail-oriented, and able to monitor work for quality, • Intermediate level with MS Office Suite and Google Docs Preferences • Experience in working with the homeless population Physical Requirements • Ability to lift to 50 pounds, • Ability to stand, walk, sprint, run, and patrol for extended periods, • Must hear and see well (either naturally or with correction), • Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead, • A considerable amount of time making repetitive motions, • Work in a fast-paced environment with frequent interactions with customers, • Ability to function with frequent temperature changes between indoors and out, • Work in various weather conditions, including heat, cold, and rain, • Stand and walk continuously for up to 8-10 hours during a shift while providing customer care, • Considerable amount of time using a telephone and computer, • Sit at a desk and use a computer for extended periods to perform data entry and administrative tasks • Answer phone calls and communicate with colleagues and clients verbally throughout the day • Use hands and fingers for typing and operating office equipment, such as printers and scanners • Use hands and fingers for precise mouse movements and keyboard shortcuts, • Review and analyze printed materials for accuracy and quality, • Attend meetings and collaborate with team members in various office settings, • Collaborate with colleagues and communicate professionally in person and via email, • Sit at a workstation and use a computer to respond to customer inquiries and resolve issues • Use a headset to communicate with customers over the phone for extended periods, • Navigate between multiple software systems to access customer information, • Occasionally stand and walk within the office to consult with supervisors or assist colleagues • Attend meetings and collaborate with team members when needed EEO Statement SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Drug-Free Workplace Program Statement SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working, or being present on company premises while under the influence of alcohol, illegal drugs, or other unauthorized substances, or with measurable quantities of alcohol, illegal drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.

Job DescriptionDescription: The Safety and Support Specialist is a multifaceted role that involves maintaining a safe and secure environment, supporting outreach efforts to individuals experiencing homelessness, and providing transportation when required. The role requires flexibility, situational awareness, and a compassionate approach to engaging with vulnerable populations. Individuals in this position play a key part in ensuring daily operations run smoothly while upholding the organization’s mission of service and dignity. Requirements: Responsibilities and Duties: Security Officer • Monitor and ensure the security of premises and personnel, • Conduct regular patrols and inspections of facilities and grounds, • Conduct security checks and monitor security cameras, • Respond to crises and emergencies promptly, • Enforce company policies and procedures to maintain a safe environment, • Report and document incidents and safety concerns, • Collaborate with local law enforcement when necessary Outreach Support Worker • Assist program participants with accessing services and resources, including but not limited to showers, laundry, and mail services, • Perform outreach duties at different locations within the tri-county area as needed, • Engage with community members to provide support, resources, and information, • Develop and maintain positive relationships with community partners and stakeholders Driver (as needed) • Safely operate company vehicles to transport program participants, materials, or equipment, • Transport company trailers to various locations for outreach operations as needed, • Conduct vehicle inspections and maintenance checks as needed, • Maintain accurate records of mileage, fuel usage, and maintenance activities, • Assist with loading and unloading of materials or equipment as needed Qualifications: Requirements • High school diploma or equivalent required; relevant certifications or higher education is a plus, • Proven experience in security, driving, or outreach roles preferred, • Valid driver’s license with a clean driving record, • Class D Security license, • Strong communication and interpersonal skills, • Ability to work independently and as part of a team, • Good problem-solving skills and the ability to handle stressful situations effectively, • Flexible and adaptable to changing priorities and tasks Preferences • Experience in working with the homeless population Physical Requirements • Ability to lift to 50 pounds, • Ability to stand, walk, sprint, run, and patrol for extended periods, • Must hear and see well (either naturally or with correction), • Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead, • A considerable amount of time making repetitive motions, • Work in a fast-paced environment with frequent interactions with customers, • Ability to function with frequent temperature changes between indoors and out, • Work in various weather conditions, including heat, cold, and rain, • Stand and walk continuously for up to 8-10 hours during a shift while providing customer care, • Considerable amount of time using a telephone and computer, • Sit at a desk and use a computer for extended periods to perform data entry and administrative tasks • Answer phone calls and communicate with colleagues and clients verbally throughout the day • Use hands and fingers for typing and operating office equipment, such as printers and scanners • Use hands and fingers for precise mouse movements and keyboard shortcuts, • Review and analyze printed materials for accuracy and quality, • Attend meetings and collaborate with team members in various office settings, • Collaborate with colleagues and communicate professionally in person and via email, • Sit at a workstation and use a computer to respond to customer inquiries and resolve issues • Use a headset to communicate with customers over the phone for extended periods, • Navigate between multiple software systems to access customer information, • Occasionally stand and walk within the office to consult with supervisors or assist colleagues • Attend meetings and collaborate with team members when needed EEO Statement SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Drug-Free Workplace Program Statement SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working, or being present on company premises while under the influence of alcohol, illegal drugs, or other unauthorized substances or with measurable quantities of alcohol, illicit drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violating this policy, including a positive drug test, may lead to disciplinary action, including termination.

Job DescriptionDescription: The Assistant Manager of Social Services (AMSS) plays a supportive role in the operations of the Case Management department at SALT's main location and select locations within the Tri-County area (Orlando, Seminole, Osceola). The AMSS works closely with the Manager of Social Services (MSS) to assist in program development, team leadership, case management operations, and coordination with community partners. This role provides administrative support and ensures that the Case Management department is running smoothly while contributing to overall service delivery goals. The AMSS will also assist with supervision of social work interns, documentation, and crisis management as needed. Requirements: Responsibilities and Duties: Program Development and Planning • Assist the MSS with the development and implementation of policies and procedures for the Case Management program., • Help identify areas for program improvement and assist in developing strategies to enhance service delivery and client outcomes., • Collect and track data to support the MSS in evaluating the effectiveness of program operations. Team Leadership Support • Provide administrative support to the MSS and Senior Case Managers, assisting in the arrangement of meetings, training sessions, and workshops for Case Management staff., • Help prepare materials and documents for team meetings and training sessions., • Assist with the scheduling of team meetings and internal workshops focused on staff development., • Monitor and document staff performance as needed, assisting in staff evaluations and follow-up. Case Management • Provide support to the MSS in overseeing day-to-day operations of the Case Management program., • Assist in setting goals for the department, track progress, and support the execution of goals., • Help manage case documentation and assist with client intake or follow-up as required. Collaboration and Coordination • Assist the MSS in building relationships with service providers and community partners., • Coordinate meetings and tours with other community organizations for Case Management staff and leadership., • Support the MSS in connecting with local Universities and Colleges to provide opportunities for social work internships. Documentation • Assist with the maintenance of accurate, up-to-date case files and documentation in line with organizational policies., • Regularly review documentation practices and assist in ensuring compliance with privacy and legal guidelines., • Help identify areas for documentation improvement and recommend changes. Intern Supervision Support • Assist with the supervision of social work interns, providing support and guidance as they complete their internship requirements., • Participate in orientation sessions for new interns and assist with ongoing training., • Offer mentoring and coaching to interns, helping them integrate into the Case Management team. This is not a full description of job duties and responsibilities and additional duties may be assigned by the Manager of Social Services, the Director of Care Services, and SALT’s Leadership Team. Qualifications: Requirements • Must have a Bachelor in Social Work (BSW) or related field, • At least 1 year of Management or Supervisory experience in a Social Services Setting, • Excellent verbal and written communication skills, • Strong problem-solving and interpersonal skills, • Ability to be flexible to working conditions, • Must be able to work independently, • Proper Time Management Skills, • Organized accurate, thorough, detail-oriented, and able to monitor work for quality, • Intermediate level with MS Office Suite and Google Docs and Google sheets Preferences • Experience in working with the homeless population, • Masters Degree Physical Requirements • Ability to lift to 50 pounds, • Ability to stand, walk, sprint, run, and patrol for extended periods, • Must hear and see well (either naturally or with correction), • Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead, • A considerable amount of time making repetitive motions, • Work in a fast-paced environment with frequent interactions with customers, • Ability to function with frequent temperature changes between indoors and out, • Work in various weather conditions, including heat, cold, and rain, • Stand and walk continuously for up to 8-10 hours during a shift while providing customer care, • Considerable amount of time using a telephone and computer, • Sit at a desk and use a computer for extended periods to perform data entry and administrative tasks • Answer phone calls and communicate with colleagues and clients verbally throughout the day • Use hands and fingers for typing and operating office equipment, such as printers and scanners • Use hands and fingers for precise mouse movements and keyboard shortcuts, • Review and analyze printed materials for accuracy and quality, • Attend meetings and collaborate with team members in various office settings, • Collaborate with colleagues and communicate professionally in person and via email, • Sit at a workstation and use a computer to respond to customer inquiries and resolve issues • Use a headset to communicate with customers over the phone for extended periods, • Navigate between multiple software systems to access customer information, • Occasionally stand and walk within the office to consult with supervisors or assist colleagues • Attend meetings and collaborate with team members when needed EEO Statement SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Drug-Free Workplace Program Statement SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working, or being present on company premises while under the influence of alcohol, illegal drugs, or other unauthorized substances, or with measurable quantities of alcohol, illegal drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.

Job Description JOB DESCRIPTION Title: Clinical Psychologist Reports to: Director of Behavioral Health Status: Exempt Work Schedule: Full Time: Monday through Friday. Days/times may vary Position Summary The role supports a grant-funded initiative to expand pediatric access, improve early identification of developmental and behavioral health needs, and enhance continuity of care through integrated, team-based models. Responsibilities include comprehensive psychological and neurodevelopmental assessment, diagnosis, and treatment of patients with mental, emotional, social, or substance-use problems within a Federally Qualified Health Center (FQHC). The psychologist works collaboratively with primary care, psychiatry, case management, and community partners to deliver trauma-informed, culturally responsive, evidence-based care. Activities may include individual, group, and family therapy; crisis intervention; case management; client advocacy; and psychoeducation. This role serves diverse, underserved, and marginalized populations. The primary clinical focus is on children and adolescents in both school and community settings, but may also include adults and seniors. Services may be provided in various settings and at varied times, including in-office, school or community clinics, drop-in clinics, clinical exam rooms, supportive housing (SH) homes, and during homeless street outreach (encampments, streets, shelters, etc.). The position ensures compliance with current federal and state standards, guidelines, and regulations and will participate in quality improvement initiatives and data collection as needed. Responsibilities & Expectations: • Conduct comprehensive psychometric and neurodevelopmental evaluations to support diagnosis of autism spectrum disorder, ADHD, learning disabilities, developmental delays, mood disorders, and behavioral disorders., • Utilize standardized psychological testing instruments including cognitive, developmental, behavioral, and academic assessments., • Prepare comprehensive diagnostic reports suitable for clinical care planning, educational services, and community referrals., • Provide individual, family, and group therapy, both face-to-face and via telehealth., • Coordinate and collaborate with primary care providers, psychiatrists, Psychiatric Nurse Practitioners, care coordinators, and case managers., • Facilitate referrals to other services (e.g. substance abuse treatment, specialty care and community resources as needed)., • Provide crisis intervention as needed. (de-escalation, involuntary hospitalization authorizations, etc.), • Maintain accurate, timely, and compliant clinical documentation within the electronic health record (EHR)., • Participate in and/or facilitate team meetings., • Work to meet patient needs effectively and resolve individual barriers through follow‐up, advocacy, and collaboration with OBFH staff and other community service providers., • Other duties as assigned to support the mission of the organization. Requirements: • Doctoral Degree (PhD or PsyD) from an APA-accredited program., • Active license in the State of Florida, • Experience working with medically underserved population., • Experience working with children, adolescents, and adults., • Must have strong interpersonal, written and oral communication skills., • One year experience in a health care setting providing direct care, • Knowledge of Integrated Behavioral Health in Community Health (preferred), • Knowledge of Federal, State and County regulations for FQHCs (preferred), • Clean driving record, ability to drive company vehicle(s) as needed. Physical Requirements: N= Needed P=Preferred N/A=Not Applicable Sitting N Standing N Walking N Lifting N Carrying (<25lbs) Kneeling N Pushing/Pulling N Bending/Stooping N Climbing NA Reaching N Crawling/Crouching N/A Repetitive Motions N

Job DescriptionDescription: This position is responsible for empowering our clients to accomplish their goals as it pertains to ending their homelessness and retaining housing. The Next Step Case Manager (NSCM) will assess clients and help them to create goals towards ending their homelessness . The NCM will prioritize client needs by turning them into steps, help them take each step by leaning on other community resources, meet direct needs to fill any community service gaps, and ultimately help clients continue to progress towards housing. After being housed, the NCM will maintain the relationship to help with housing retention. Requirements: Case Management • Complete an assessment to identify if a candidate will benefit from case management services., • Conduct motivational interviews with clients to determine their current resources and goals, as it pertains to helping them obtain housing, shelter, and/or employment., • Assist each client with creating a plan, prioritizing their needs by turning them into steps to help each client accomplish their goals., • Empower them to pursue their goals as it pertains to obtaining housing (or employment) and hold them accountable to those goals. Referrals • Keep and monitor a log of each organization in Central Florida that supports the sheltered and unsheltered. Update the log as needed on a monthly basis., • Refer clients to other organizations to obtain services and resources we do not offer., • Hold clients accountable to referrals and follow up with clients, systems, or organizations to confirm referral was followed through., • Utilize budget to fill service or resource gaps if there are no organizations that will meet a need that a particular client may currently have. Documentation • Keep detailed internal notes for each client in a secure location. Will ensure privacy and confidentiality of all notes taken., • Obtain signed Authorizations to Obtain and Disclose Information before entering info in HMIS if not already obtained., • Documentation will be done through the Homeless Management Information System (HMIS) to support the Continuum of Care (COC) coordinated effort to end homelessness. All referrals will also be documented in HMIS. Supervision • Assist in supervising up to two social work interns as directed by the Director of Care Services., • Assist in interviewing and orientation of new social work interns., • Assist in conducting training with social work interns as a group and individually., • Be an ongoing resource and coach for interns throughout their internship experience. This is not a full description of job duties and responsibilities and additional duties may be assigned by the Senior Case Manager, Manager of Social Services, Director of Care Services, and/or the Leadership Team. Qualifications: Requirements • Must have a Bachelors in Social Work (BSW) or related field (Psychology, Sociology, Human Services, Criminal Justice or other related field) or Associates with at least 3 years of Case Management experience, • Excellent verbal and written communication skills, • Strong problem solving and interpersonal skills, • Organized accurate, thorough, detail-oriented and able to monitor work for quality, • Intermediate level with MS Office Suite and Google Docs, Google sheets Preferences • Experience in working with individuals experiencing homelessness, • Case Management Experience Physical Requirements • Ability to lift up to 50 pounds, • Ability to stand, walk, sprint, run and patrol for extended periods, • Must hear and see well (either naturally or with correction), • Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead, • A considerable amount of time making repetitive motions, • Work in a fast-paced environment with frequent interactions with customers, • Ability to function with frequent temperature changes between indoors and out, • Work in various weather conditions, including heat, cold, and rain, • Stand and walk continuously for up to 8-10 hours during a shift while providing customer care, • Considerable amount of time using a telephone and/or computer, • Sit at a desk and use a computer for extended periods to perform data entry and administrative tasks • Answer phone calls and communicate with colleagues and clients verbally throughout the day • Use hands and fingers for typing and operating office equipment, such as printers and scanners • Use hands and fingers for precise mouse movements and keyboard shortcuts, • Review and analyze printed materials for accuracy and quality, • Attend meetings and collaborate with team members in various office settings, • Collaborate with colleagues and communicate professionally in person and via email, • Sit at a workstation and use a computer to respond to customer inquiries and resolve issues • Use a headset to communicate with customers over the phone for extended periods, • Navigate between multiple software systems to access customer information, • Occasionally stand and walk within the office to consult with supervisors or assist colleagues • Attend meetings and collaborate with team members when needed EEO Statement SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Drug-Free Workplace Program Statement SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working or being present on company premises while under the influence of alcohol, illegal drugs or other unauthorized substances, or with measurable quantities of alcohol, illegal drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.

Job Description FSLA Status: Non-Exempt Reports to: Manager of Outreach & Case Management Services Position Summary: Provides comprehensive support services to homeless and indigent clients determined to have higher acuity and vulnerability due to high medical needs, including assessment, case planning, and evaluation of services to assist while enrolled in OBFH’s residential Health 2 Housing medical respite care with a focus on medical recovery and access to supportive housing. Primary Responsibilities: • Advocates for the mission of the organization and promotes the vision and direction of the agency’s values, • Delivers services with safety, respect, and effectiveness, • Follows all policies & procedures of the organization, • Works with referral sources to ensure continuity of care and compliance to funding source requirements, • Upon admission, gathers baseline data concerning client’s use of medical services and housing prioritization needs, • Participates in bimonthly case conferencing and rounds on-site with all involved team members, • Provides and arranges referrals to appropriate service providers within the agency and externally, • Balances and maintain a caseload of six (6) or more clients based on acuity, length of time in program, status of housing stability, etc., • Advocates for clients as needed, • Provides hands-on modeling and teaching to assist clients with developing daily living skills (cleaning, cooking, meal planning, shopping, budgeting, etc.)., • Reviews and evaluates client progress on an ongoing basis and adjusts care plans as appropriate, • Organizes, documents, and maintains client case files/documentation in a timely fashion in accordance with policies & procedures and professional practice, • Employees will set up, maintain and use daily the following communication tools to keep abreast of agency updates: agency voicemail and agency email., • In the provision of above services, the employee will utilize HCCH HOPE Team Outreach support and approved HCCH/OBFH rideshare resources to coordinate transportation of clients based on priority service needs. Only agency approved vehicles will be used by authorized employees to transport clients in accordance with agency transportation policy., • Performs other duties as assigned Requirements: • High School Diploma, GED or equivalent experience (Bachelor’s degree in human services and/or certification in Case Management with commensurate experience preferred), • At least two years’ experience in Human Services field providing supportive case management services to at-risk, indigent, and/or homeless population (advocacy, housing placement, etc.) Knowledge, Skills and Abilities: • Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, development delays, serious mental illness, traumatic brain injuries, literacy issues, and/or other conditions or situations that have impacted housing stability, • Ability to work in a fast-paced environment, • Ability to be flexible and able to multi-task, • Must be solution-focused and organized in achieving objectives with all service users, • Must be able to motivate and organize self to complete tasks with service users, often in non-therapeutic environments, • Ability to maintain confidentiality and follow all federal and state HIPAA laws and regulations, • Ability to handle stress and high pace of crisis intervention and follow protocols for safety and security, • Excellent oral and written communication skills, including use of phones, in-person assistance, computers, fax, and other office machinery, • Computer proficient and experience with EHR (Electronic Health Record) documentation preferred, • Experience with HMIS (Homeless Management Information System) preferred Additional Requirements: • Sitting, walking, lifting to 20 pounds, reaching, carrying, listening, speaking (Physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.), • Valid Driver’s License, • Valid car insurance Desired: • Bilingual or ASL ability a plus. Primary Site(s): (Main Clinic) 232 N. Orange Blossom Trail, Orlando Florida, 32805 (SH Offices) 808 W. Central Ave. Orlando, FL 32805 (Scattered-Site Housing/Bridging locations TBD) Some travel will be required. Work Schedule: Monday through Friday (2-3 hours per day) Not to exceed 15hrs week

Job DescriptionDescription: Assistant Outreach Manager position will lead by example in providing exceptional customer service to our clients, meeting their direct needs, being assertive to ensure the rules of the Outreach operations are followed. Their duties involve helping train outreach staff, ensuring the team works toward company goals and objectives, and making sure the team is following all policies and procedures. The Assistant Outreach Manager will support the Outreach Director and act as the Outreach Director when needed. Assistant Outreach Manager will also fill in as Outreach Assistant when needed. Responsibilities will also include (but are not limited to) outreach staff scheduling, data entry, volunteer management, direct impact delivery through the outreach services, working with partner organizations, building partnerships, enhancing/adding to existing services, and any other tasks assigned by the Director of Outreach Services. This position reports directly to the Outreach Director. Requirements: Responsibilities and Duties: Outreach and Support: • Assistant Outreach Manager with all outreach services to include registration, mail, laundry, showers, charging stations, storage, clothing, hygiene products, computer lab etc., • Build trusting relationships with unsheltered individuals, offering empathy, compassion, and non-judgmental support., • Assist with in-kind donation processing as directed by the Director of Outreach Services., • Assist the Director of Outreach Services with preparing supplies for Outreach Events at different locations., • Ensure the cleanliness of the Outreach areas, • Supplies, restocking, and notifying the Outreach Director of purchases needed, • Tasks- Cleaning showers & completing any tasks associated with providing outreach services, • Develop, implement and maintain standard operating procedures (SOPs) to ensure clarity and consistency and compliance, • Regularly review and refine procedures and update operational improvements, • Identify opportunities to enhance and add to existing services, • Facilitate and assist clients seeking case management by connecting with off site SALT case manager Team Training and Development: • Train new outreach team members on best practices, safety protocols, effective communication, and trauma-informed care., • Conduct ongoing training sessions to enhance the skills and knowledge of outreach team members., • Provide coaching and guidance to team members, offering constructive feedback and support for their professional growth., • Supervise and support Outreach staff and volunteers, • Foster a positive team environment built on respect, collaboration and accountability Administrative Tasks: • Create a weekly schedule and assign tasks to all outreach staff as directed by the Outreach Director., • Ensure that the outreach daily schedule is complete and posted, • Review the Daily checklist to ensure that outreach assistants have completed the tasks required to open and close stations., • Maintain accurate records of outreach activities, including client interactions, services provided, and outcomes., • Share updates on outreach activities, outcomes, and challenges for organizational leadership., • Assist in conducting initial interviews with prospective Outreach Assistant candidates., • Submitting maintenance requests to the Director of Outreach Services as needed., • Assist with oversight of Outreach Services Operations at the direction of the Director of Outreach Services., • Will submit inventory request, • Will assist with restocking, • Oversee data collection and ensure accuracy, completeness and consistency of service information entered into tracking systems, • Conduct regular quality assurance checks to verify data integrity Volunteer Management: • Assisting with volunteer orientation and training as directed by Director of Outreach Services, • Assisting with delegating volunteer roles and tasks., • Assist with group applications and volunteer applications at the direction of Outreach Manager. Partners and Community Engagement: • Collaborate with partners, local community members, businesses, and organizations to build partnerships and leverage resources for homeless outreach., • Represent the organization at community events, meetings, and forums to raise awareness and advocate for the needs of the homeless population. Crisis Intervention and De-escalation: • Demonstrate the ability to handle crisis situations with empathy and de-escalation techniques., • Provide guidance and support to outreach team members in managing challenging or sensitive interactions., • Call security in the event of a serious client incident. Qualifications: Requirements • Strong problem-solving and interpersonal skills, • Empathy, compassion, and cultural sensitivity are essential traits for success in this role, • Organized, accurate, thorough, detail-oriented, and able to monitor work for quality, • Experience in training and mentoring team members, with a focus on building a positive and supportive team culture, • Excellent communication skills, including active listening and conflict resolution, • Ability to work collaboratively with diverse stakeholders, including homeless individuals, service providers, and community members, • Proficiency in crisis intervention techniques, • Proficiency with MS Office Suite and Google Docs Preferences • Experience in working with the unsheltered., • Bachelor’s degree in a relevant field (e.g. Social Work, Psychology, Human Services) or equivalent experience. Physical Requirements • Ability to lift up to 50 pounds, • Ability to stand, walk, sit, run, and patrol for extended periods, • Must hear and see well (either naturally or with correction), • Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead, • A considerable amount of time is spent making repetitive motions, • Work in a fast-paced environment with frequent interactions with customers, • Ability to function with frequent temperature changes between indoors and out, • Work in various weather conditions, including heat, cold, and rain, • Stand and walk continuously for up to 8-10 hours during a shift while providing customer care, • Considerable amount of time using a telephone and/or computer, • Sit at a desk and use a computer for extended periods to perform data entry and administrative tasks • Answer phone calls and communicate with colleagues and clients verbally throughout the day • Use hands and fingers for typing and operating office equipment, such as printers and scanners • Use hands and fingers for precise mouse movements and keyboard shortcuts, • Review and analyze printed materials for accuracy and quality, • Attend meetings and collaborate with team members in various office settings, • Collaborate with colleagues and communicate professionally in person and via email, • Sit at a workstation and use a computer to respond to customer inquiries and resolve issues • Use a headset to communicate with customers over the phone for extended periods, • Navigate between multiple software systems to access customer information, • Occasionally, stand and walk within the office to consult with supervisors or assist colleagues • Attend meetings and collaborate with team members when needed EEO Statement SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, or disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Drug-Free Workplace Program Statement SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working, or being present on company premises while under the influence of alcohol, illegal drugs or other unauthorized substances, or with a measurable quantity of alcohol, illegal drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.

Job DescriptionDescription: The Outreach Assistant position is the first employee SALT guests interact with. Outreach Assistants assists with all tasks involved with providing direct services to our clients. This includes setting up, preparing, initiating, operating, maintaining, and breaking down the mobile drop-in center throughout the various locations for the homeless. The Outreach Assistants record all outreach data by inputting it into SALT systems. Responsibilities may include assisting with volunteer management, and processing in-kind donations. Requirements: Responsibilities and Duties: Outreach and Support: • Perform all outreach services to include registration, mail, laundry, showers, charging stations, clothing, hygiene products, etc., • Build trusting relationships with homeless individuals, offering empathy, compassion, and non-judgmental support., • Assist with preparing supplies for outreach events at different locations., • Assist in food/supply distribution, handing out clothing (socks, underwear, shoes, etc.), creating snack bags, and distributing hygiene items (deodorant, lotion, shampoo, conditioner, etc.)., • Adhere to all policies and procedures when delivering services and resources to the unsheltered., • Assist with guiding, directing, and creating relationships with volunteers., • Ensure cleanliness of Outreach office and designated areas of building Data Entry: • Accurately input data of each person experiencing homelessness to track impact in the SALT system., • Ensure that all clients fill out waivers and other paperwork when necessary. Customer Service: • Provide exceptional customer service and ensure a positive experience for all guests, • Show a high level of emotional intelligence., • Understand and practice reflective listening. Resource Management: • Be a good steward of outreach supplies and report low inventory to Director of Outreach Services, • Maintain supplies needed for the shower trailer, laundry trailer, registration room, etc. and replenish for the next outreach day., • Process in-kind donations as directed by the Director of Outreach Services Qualifications: Requirements • Strong problem solving and interpersonal skills, • Empathy, compassion, and cultural sensitivity are essential traits for success in this role, • Organized, accurate, thorough, detail-oriented, and able to monitor work for quality, • Excellent communication skills, including active listening and conflict resolution, • Ability to work collaboratively with diverse stakeholders, including homeless individuals, service providers, and community members, • Proficiency in crisis intervention techniques, • Proficiency with MS Office Suite and Google docs Preferences • Experience in working with the homeless and/or in customer service related fields Physical Requirements • Ability to lift up to 50 pounds, • Ability to stand, walk, run and patrol for extended periods, • Must hear and see well (either naturally or with correction), • Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead, • A considerable amount of time making repetitive motions, • Work in a fast-paced environment with frequent interactions with customers, • Ability to function with frequent temperature changes between indoors and out, • Work in various weather conditions, including heat, cold, and rain, • Stand and walk continuously for up to 8-10 hours during a shift while providing customer care, • Considerable amount of time using a telephone and/or computer, • Sit at a desk and use a computer for extended periods to perform data entry and administrative tasks • Answer phone calls and communicate with colleagues and clients verbally throughout the day • Use hands and fingers for typing and operating office equipment, such as printers and scanners • Use hands and fingers for precise mouse movements and keyboard shortcuts, • Review and analyze printed materials for accuracy and quality, • Attend meetings and collaborate with team members in various office settings, • Collaborate with colleagues and communicate professionally in person and via email, • Sit at a workstation and use a computer to respond to customer inquiries and resolve issues • Use a headset to communicate with customers over the phone for extended periods, • Navigate between multiple software systems to access customer information, • Occasionally stand and walk within the office to consult with supervisors or assist colleagues • Attend meetings and collaborate with team members when needed EEO Statement SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Drug-Free Workplace Program Statement SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working or being present on company premises while under the influence of alcohol, illegal drugs or other unauthorized substances, or with measurable quantities of alcohol, illegal drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.

Job DescriptionDescription: The Senior Outreach Assistant/Team Trainer for YYA position will lead by example in providing exceptional customer service to our clients, meeting their direct needs, being assertive to ensure the rules of the Outreach operations are followed. Their duties involve helping train outreach staff, ensuring the team works toward company goals and objectives, and making sure the team is following all policies and procedures. The Senior Outreach Assistant/Team Trainer for Sanford/YYA will support the VP of Growth for Sanford Outreach and Director of Care Services for YYA Outreach. The Senior Outreach Assistant will also fill in as Outreach Assistant when needed. The Senior Outreach Assistant/Team Trainer for YYA position will lead by example in providing exceptional customer service to our clients, meeting their direct needs, being assertive to ensure the rules of the Outreach operations are followed. Their duties involve helping train outreach staff, ensuring the team works toward company goals and objectives, and making sure the team is following all policies and procedures. The Senior Outreach Assistant/Team Trainer for Sanford/YYA will support the VP of Growth for Sanford Outreach and Director of Care Services for YYA Outreach. The Senior Outreach Assistant will also fill in as Outreach Assistant when needed. Requirements: Responsibilities and Duties (Details below can vary based YYA needs) Outreach and Support: • Lead as Senior Outreach Assistant with all outreach services to include registration, mail, laundry, showers, charging stations, storage, clothing, hygiene products, etc., • Build trusting relationships with homeless individuals, offering empathy, compassion, and non-judgmental support., • Assist with in-kind donation processing as directed by the Director of Outreach Services., • Assist the Director of Outreach Services with preparing supplies for Outreach Events at different locations., • Ensure cleanliness of Outreach office and designated areas of building., • Will perform all outreach responsibilities and travel to different outreach locations., • May assist with trailer transportation as needed. Team Training and Development: • Train new outreach team members on best practices, safety protocols, effective communication, and trauma-informed care., • Conduct ongoing training sessions to enhance the skills and knowledge of outreach team members., • Provide coaching and guidance to team members, offering constructive feedback and support for their professional growth. Administrative Tasks: • Maintain accurate records of outreach activities, including client interactions, services provided, and outcomes., • Share updates on outreach activities, outcomes, and challenges for organizational leadership., • Assist with oversight of Outreach Services Operations at direction of Director of Outreach Services. Volunteer Management: • Assisting with volunteer orientation and training as directed by the Director of Outreach Services, • Assisting with delegating volunteer roles and tasks., • Assist with group applications and volunteer applications at the direction of Director of Outreach Services, • Reviewing and approving hours on the volunteer website., • Maintaining and communicating with volunteers before and after the volunteer with SALT Outreach Inc. Partners and Community Engagement: • Collaborate with partners, local community members, businesses, and organizations to build partnerships and leverage resources for homeless outreach., • Represent the organization at community events, meetings, and forums to raise awareness and advocate for the needs of the homeless population. Crisis Intervention and De-escalation: • Demonstrate the ability to handle crisis situations with empathy and de-escalation techniques., • Provide guidance and support to outreach team members in managing challenging or sensitive interactions., • Call security in the event of a serious client incident. Qualifications: Requirements • Ability to be flexible and report to several work locations, • Strong problem solving and interpersonal skills, • Empathy, compassion, and cultural sensitivity are essential traits for success in this role, • Organized, accurate, thorough, detail-oriented, and able to monitor work for quality, • Experience in training and mentoring team members, with a focus on building a positive and supportive team culture, • Excellent communication skills, including active listening and conflict resolution, • Ability to work collaboratively with diverse stakeholders, including homeless individuals, service providers, and community members, • Proficiency in crisis intervention techniques, • Proficiency with MS Office Suite and Google docs Preferences • Experience in working with the unsheltered., • Bachelor’s degree in relevant field (e.g. Social Work, Psychology, Human Services) or equivalent experience. Physical Requirements • Ability to lift up to 50 pounds, • Ability to stand, walk, sprint, run and patrol for extended periods, • Must hear and see well (either naturally or with correction), • Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead, • A considerable amount of time making repetitive motions, • Work in a fast-paced environment with frequent interactions with customers, • Ability to function with frequent temperature changes between indoors and out, • Work in various weather conditions, including heat, cold, and rain, • Stand and walk continuously for up to 8-10 hours during a shift while providing customer care, • Considerable amount of time using a telephone and/or computer, • Sit at a desk and use a computer for extended periods to perform data entry and administrative tasks • Answer phone calls and communicate with colleagues and clients verbally throughout the day • Use hands and fingers for typing and operating office equipment, such as printers and scanners • Use hands and fingers for precise mouse movements and keyboard shortcuts, • Review and analyze printed materials for accuracy and quality, • Attend meetings and collaborate with team members in various office settings, • Collaborate with colleagues and communicate professionally in person and via email, • Sit at a workstation and use a computer to respond to customer inquiries and resolve issues • Use a headset to communicate with customers over the phone for extended periods, • Navigate between multiple software systems to access customer information, • Occasionally stand and walk within the office to consult with supervisors or assist colleagues • Attend meetings and collaborate with team members when needed EEO Statement SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Drug-Free Workplace Program Statement SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working or being present on company premises while under the influence of alcohol, illegal drugs or other unauthorized substances, or with measurable quantity of alcohol, illegal drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.

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If needed, try out products or services ahead of your session. Earn up to $750 a week in your free time by providing feedback on everyday products and services.

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