Receptionist / Administrator
16 days ago
Park Slope, Brooklyn
Job Title: Receptionist
Location: Flow Day Spa, Downtown Brooklyn, NYC
Employment Type: Full-Time / Part-Time About Flow Day Spa:
Flow Day Spa is a welcoming and tranquil space that specializes in body and foot massages, as well as facials, designed to promote relaxation and well-being. Our commitment is to provide each client with affordable, personalized treatments in a clean, calming environment. Job Summary:
We are looking for a friendly and organized receptionist to join our team at Flow Day Spa. The receptionist will be the first point of contact for our clients, helping to create a warm, welcoming atmosphere that reflects our spa’s values. This role involves managing bookings, handling client inquiries, assisting with administrative tasks, and ensuring the smooth daily operation of our front desk. Key Responsibilities: • Greet clients warmly upon arrival, check them in, and assist with any initial questions.
• Schedule appointments, manage bookings, and coordinate with our team of therapists to ensure smooth operations.
• Answer phone calls and respond to emails or messages, addressing client inquiries regarding services, pricing, memberships, and other details.
• Handle transactions, including service payments and membership purchases.
• Maintain a tidy and welcoming reception area.
• Provide information on our membership packages and promotions, encouraging clients to make bookings and return visits.
• Handle client feedback professionally, resolving issues or escalating as necessary.
• Support the team with light administrative tasks, such as inventory checks and appointment confirmations. Qualifications: • Previous experience in a receptionist or customer service role, ideally within the wellness or hospitality industry.
• Excellent communication skills, with a welcoming and professional demeanor.
• Proficient in using booking and scheduling software (experience with spa or salon management software is a plus).
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Passionate about wellness, with a positive attitude toward creating a relaxing experience for clients. Benefits: • Competitive hourly wage
• Employee discounts on spa services
• Opportunity for career growth within the spa industry
• Training and support to help you excel in your role
