Housekeeping Supervisor
2 days ago
Downtown Brooklyn, Brooklyn
General Responsibilities:
· Ensure that the club and exercise equipment are clean and well maintained while providing excellent customer service to all members and guests
· Complete housekeeping tasks such as cleaning widows, dusting, moping, sweeping, garbage removal, polish stainless steel, etc.
· Ensure clean folded towels are available at all times around the facility and in locker rooms
· Maintain a clean locker room including showers, toilets, sinks, steam room, sauna, lockers, and vanity areas
· Regularly stock housekeeping supplies and help keep well organized storage areas
· Operate and have full understanding of various chemicals and personal protective equipment
· Assist with event and party set-up and break-down; including setting up tables, chairs, etc.
· Ensure that the sidewalk entrance, stairwells, elevators, and lobby are presentable at all times
· Notify management team when any rooms or equipment need immediate attention
· Follows safety standards and practices at all times Supervisor Responsibilities:
· Operates cleaning machinery for deep cleaning floors (tenant machine, doodle scrubber, carpet extractor, etc.)
· Assists in onboarding and integrating new housekeeping hires by training them on SOPs, equipment, and continues to develop them and provide resources to them to be successful
· Engages and builds relationships with members with exceptional customer service
· Assist with daily maintenance of venue, including: changing light bulbs, replacing damaged basketball nets, snaking a drain, fixing small equipment, replacing or repairing locker doors, etc.
· Familiar with and executes sense of urgency for emergency protocols (leaks, fire safety, etc.)
· Strong facility knowledge and problem-solving skills. Troubleshoots issues in the moment (tripped electrical breaker, error code on boiler, thermostat in alarm, elevator shut down etc.)
· Project Delegation and Audit:
o Ensure clear communication of project requirements and deadlines
· Manage callouts while on shift
· Manage Inventory
o Oversee inventory levels and ensure that supplies are stocked and managed efficiently
· Assist in schedule creation with Senior Operations managers
o Help draft schedules that align with operational needs
o Address scheduling conflicts Qualifications:
· 1+ year experience as Housekeeping I Associate, preferred
· 25+ hours/ week
· “Above Expectations” performance on Quarterly Reviews
· Expertise with cleaning machinery
· Ability to train Hospitality Associates
· Business proficiency in English
· 100% reliable
· OSHA 10 Certified, preferred
