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Job Description Job description: Director of Community Relations/Sales Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual, not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! We are seeking a charismatic and talented individual to serve as the Director of Community Relations at our beautiful community of The Bristal Assisted Living at North Hills. The ideal candidate will possess sales and business development experience in an assisted living, healthcare, hospitality or similar environment. To excel in this role, you should hold a thorough working knowledge of the industry and be able to market our exceptional, one-of-a-kind assisted living residences and services to the surrounding community with great expertise, professionalism and panache. This position will require both inside sales and outreach to the community to generate leads and cultivate new business referral sources. Knowledge of referral sources in your geographical area is preferred. This position will be 80% Inside Sales and 20% Outreach (one day per week). If you have highly polished communication skills and pre-developed referral resources in the community, then this position will be an exciting and rewarding opportunity for you. Come apply your unbridled enthusiasm to help drive success at our world-class senior living community! Additional responsibilities include: • Greeting all visitors in a warm, friendly and engaging manner, • Answering inquiry calls with a professional demeanor and obtaining the most information about the caller in an effort to schedule a visit, • Strategically collaborating with the Executive Director to create an effective resident referral program and converting those referrals to residents, • Conducting tours of the community for prospective residents and their families; appointments to be pre-planned and well thought out, • Understanding the Salesforce system and maintaining an active prospect database, • Collaborating with The Bristal and other community referral sources, • Following sales training systems and incorporating, where appropriate, the methods found in sales training manuals on public file, • Following up regularly with prospective residents, and making a minimum number of outgoing calls per day with the goal of scheduling visits, • Following up regularly with referral sources and allocating one day of outreach per week to doctors, elder law attorneys, hospitals, rehabs, etc., • Completing all required move-in paperwork and collecting rent monies due prior to move-in and assisting new residents in getting acclimated, • Managing all marketing inventory, as directed, • Creating and/or hosting various marketing and sales events, • Conduct ongoing networking with outside referral sources, • Belonging to and attending SUN (Senior Umbrella Network) as well as attending at least one additional local community association’s meeting each month for the purpose of attaining leads and community visits, • Overseeing the accuracy of available apartment inventory, • Maintaining weekly traffic and census reports and completing a weekly outreach report Qualifications: • Bachelor’s Degree in Business or Marketing preferred, • Sales or business development experience in an assisted living, healthcare, hospitality or similar environment preferred, • A proven ability to meet or exceed sales objectives, • Must have the ability to “close the deal”, • Top-notch prospecting, networking, relationship-building and new business development skills, • Ability to connect as a trusted advocate and sell in a consultative manner, • Exceptional interpersonal and relationship-building skills a must, possessing the ability to clearly and calmly relate to and communicate concisely with a diverse group of people, • Professional image and an eye for excellence in detail, • Exceptional telephone and communication skills, • Ability to relate well to seniors, their families and their advocates, • Natural organizational skills with the ability to concentrate on many tasks at once, • Computer literate with knowledge of Microsoft Office, • Must be a Notary Public or be committed to obtaining a license within 6 months of hire, • Salary increases based on annual performance, • Annual team appreciation events, quarterly team appreciation bonuses, and an annual holiday bonus, • 401K plan, • AFLAC Benefits, • Company-paid life insurance policy, • PTO days, company-paid holidays, with a PTO cash-out option annually, • Optional lunch for all employees Benefits: • 401(k), • Dental insurance, • Employee assistance program, • Health insurance, • Life insurance, • Paid time off, • Professional development assistance, • Tuition reimbursement Experience: • Marketing: 1 year (Preferred), • Sales: 1 year (Preferred) License/Certification: • Driver's License (Preferred) Ability to Relocate: • North Hills, NY 11040: Relocate after starting work (Required) Work Location: In person

Job Description DUTIES AND KEY RESPONSIBILITIES: Resident Experience & Service Excellence • Lead the move-in and first 30-day programs, including personal welcome receptions, post-move tours, introductions to residents, and structured check-ins at 10-day, 30-day, 60-day, and biannual intervals., • Manage communications with residents and families throughout the resident lifecycle (pre-admission, admission, maintenance, crisis, discharge), coordinating with ED and Case Manager to review service delivery failures., • Develop, implement, and enforce signature service standards covering greeting procedures, response times (24-hour non-urgent, 2-hour priority), complaint escalation, and resolution processes., • Establish service recovery protocols to ensure 95%+ resident satisfaction scores in non-care areas (Dining, Housekeeping, Maintenance, Programming)., • Collaborate with Culinary and Lifestyle teams to coordinate private family celebrations, holiday events, wine tastings, and cooking demonstrations., • Oversee seasonal décor updates and ensure alignment with brand standards in collaboration with Lifestyle Director., • Recruit, onboard, manage, and provide ongoing coaching to concierge team members (FT and PT)., • Provide guidance, but not direct oversight, to Dining Room and Housekeeping teams regarding service standards., • Develop monthly training programs covering senior-specific communication, hospitality practices, and sales-focused customer interactions., • Conduct quarterly performance reviews, implement recognition programs, and track hospitality service metrics using SOE standards in Power BI., • Oversee concierge operations, ensuring professional appearance, responsiveness, and hospitality-driven service., • Coordinate lifestyle activities, transportation, and entertainment bookings to enhance the resident experience., • Support alternative revenue initiatives, including guest dining, private event hosting, and premium service offerings., • Conduct daily walkthroughs of common areas, dining spaces, and high-traffic zones to identify and address issues immediately., • Participate in resident councils, suggestion programs, and satisfaction surveys, implementing action plans based on feedback., • Support sales team during prospective resident tours, highlighting hospitality standards and resident testimonials.

Job Description Who You Are: Embark on a serene journey as a Beauty Host with L’Occitane. Our Beauty Hosts immerse your senses in the warmth of Provence through personalized beauty moments. Our goal is to form genuine, trusted relationships with each guest while experiencing luxury through our iconic products. We are seeking an individual passionate about creating a sensory oasis within our beauty space this holiday season. The Fundamentals of What You’ll Do: • Guest Experience & Hosting: Prioritize each guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections., • Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset., • Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customer's needs first., • Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive., • Communicate with Intent: Collaborate and be varied with communication styles as well as individual personalities within the team. We value hearing from individuals who possess: • Strong communication skills and creative problem-solving ability., • Entrepreneurial attitude with a background in a sales-driven environment, • Mindset focused on customer satisfaction (internal and external customers), • Interest in skincare, body care and fragrance is beneficial., • Adaptability and flexibility are recommended, • Basic Technology SkillsWe welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable. Who We Are: We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets. The pay range for this position is $17.39 to $20.00 per hour (depending on skills and experience) All Applicants: L'Occitane's Privacy Statement United States Applicants Only: Employee Rights FMLA: Posters FMLA Special Rules for Returning Military Members (USERRA) Powered by JazzHR aO1ENDYFw6

The Team We are actively seeking experienced candidates to join our global team that supports our Software-as-a-Service (SaaS) network infrastructure. As a financial services technology vendor that delivers mission critical services to our clients, our Network is vital to our business and foundational to customer success. This team plays an integral role in the business, keeping our revenue generating SaaS environment well architected and running smoothly. This ensures we can deliver a high level of service to our diverse set of clients, including large asset managers, hedge funds, banks and brokers which in turn maintains our reputation as a market leader in the space. This role does NOT provide sponsorship About You The Senor Network Engineer will be responsible for ensuring that the network infrastructure is well architected and runs smoothly. Success in this role will require strong experience in designing, implementing, and maintaining networks, It requires robust and innovative approaches in, problem solving, technical leadership, excellent communication (written and verbal, formal and informal), flexibility, accountability and a self-motivated working style with attention to detail. Your experience and knowledge will be instrumental in helping to build, manage and maintain a highly resilient network. You will also be called upon to help be the technical representative for your team during major incident and troubleshooting of network-related issues. Job requirements • 7–9 years of hands-on network engineering experience., • 5–7 years of network operation experience including troubleshooting and incident handling, • 5–7 years of experience in network design and implementation, • 5–7 years of Extensive experience with Cisco switches, routers and firewalls, • Advanced networking knowledge of EIGRP/OSPF/BGP routing, L2 switching (Port-channel, vPC), and Firewalls, • Detailed understanding of network security, including Firewalls, VPNs,, • Bachelor’s degree in Computer Science, Engineering or related field, and / or equivalent work experience, • Excellent troubleshooting skills Key Responsibilities • Work on a controlled change management environment., • Provides network operations support in a 24/7 operating environment., • Manage the full end-to-end technology life cycle within the network space, • Work as part of a global network team monitoring and troubleshooting low latency network environments across several continents, • Maintain and validate quality network service by establishing and enforcing managed hosting standards, metrics and best practices, • Support internal and external customer requests, • Plan, design, and work with Vendors to build, install and configure new network capabilities to meet the needs of the business, • Manage projects. Including the ability to effectively and accurately document requirements and develop clear execution plans, • The ability to plan and script complex changes within the network infrastructure. This involves a lot of weekend and off-hour work., • Patching & upgrade management of networking devices, • Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system., • Identify and delegate ways to create efficiencies in supporting clients, internal communications, and process development and refinement., • Forecasts potential issues within technical solutions and provides proactive remediation options for consideration., • Resolves any scheduled maintenance or major outage issues escalated from direct reports.

Job Description Job Summary This management position exists in several Program Divisions. Under the general supervision of the Divisional Vice is responsible for the oversight of the administrative and clinical aspects of the program. Responsible for personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program. Establishes clinical procedures and policies for clients and ensures that program operations meet or exceed agency and regulatory guidelines. Essential Task To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. Provides Clinical Services: • Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans to address issues of mental illness and substance abuse., • Provides clinical oversight of symptom assessment and rehabilitative services provided by the staff to consumers/residents to ensure the quality and that services meet or exceed regulatory guidelines. Monitors counseling performed by staff either individually with a consumer/resident or in groups to evaluate the quality of the service., • Ensures staff is obtaining information, such as medical, psychological, and social factors contributing to the individual's situation, and that the staff is evaluating the consumer's/resident's capabilities. Regularly directs the inspection of case records to evaluate the completeness and quality of treatment plans, quarterly service plans reviews, assessments, medical records, and progress notes. Responsible for the accuracy of data entered into a computer database or manual records., • Informs staff to the types of clinical services, recreational activities, and ICL programs available., • Reviews crisis assessment of consumers/residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual consumer/resident, and staff-actions during a crisis situation., • Informs staff of community resources and ensures that staff are accompanying consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the consumer/resident., • Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy., • Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department., • Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance., • Manages the completion of performance evaluations, recommends staff for the employee recognition award and promotions., • Conducts staff supervision in accordance with agency and division policy., • Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed., • Reviews authorized staff positions and personnel budget, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law. Recommends changes to authorized staffing patterns and personnel budget., • Ensures that staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan., • Manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed)., • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA., • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies., • Manages the orientation of new personnel and the sponsorship program., • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged., • Authorizes the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability., • Conducts regular inspections of consumer/resident rooms or apartments to ensure property accountability and serviceability. Establishes key control procedures., • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to consumers/residents., • Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals., • Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit., • Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement., • Exercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns., • Approves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval., • Manages resident/consumer funds program. Develops internal money management procedures., • Educates staff in the benefits of consumer and family involvement, levels of consumer and family involvement, types of consumer and family involvement, nature of consumer and family involvement, and issues of working with consumers and families., • Develops a program strategy for working with consumers and families and develops activities that foster program-consumer and family cooperation and coordination., • Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., • Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens. ADDITIONAL TASKS: • May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements., • May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations., • May review drafts, procedures, and job descriptions., • May be involved in hosting visitors from community, regulatory offices, and/or other agencies., • May be chairperson or member of an agency or division committee(s)., • Ability to lead a multi-disciplinary staff of professionals and paraprofessionals in providing treatment services., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Serves as a role model to staff and consumers/residents., • Strong interpersonal skills, emotional intelligence, and flexibility, • Highly-developed clinical, engagement, and motivational skills;, • Experience with risk assessment and risk management;, • Track record of delivering quality treatment services to individuals with SMI, • Experience delivering treatment, rehabilitation and support services in the community;, • Proficient in computers and Electronic Health Record (EHR), • Ability to effectively hold field staff accountable and to spend a significant portion of the workweek traveling Qualification and Experience Master’s degree in social work, Mental Health, or Psychology, with a minimum of three years of professional mental health experience and in a supervisory capacity. Required LMSW for MSW, MHC required LMHC, or LPC. Preferred Bi-lingual in Spanish but not required. #ICLRN